Current Vacancies at OUTsurance

Job Description
Overview and Purpose of the Role: 

• Our business product offering has grown significantly over the years which has led to the development of the face to face channel. To facilitate this model the positions of OUTsurance Broker have emerged.
• The incumbent of this position will be responsible for growing and developing the business insurance portfolio. 

The key outputs for this role are as follows: 

• New Business sales 
• Client service and management 
• High level performance 

The OUTsurance Broker must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition. 

Responsibilities: 
Build your own insurance portfolio by:

• Being able to prospect for new clients through networking, Cold calling and door – door canvasing for new business 
• Effective communication with both internal stakeholders and clients. 
• Conduct a comprehensive risk evaluation for the client. 
• Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client. 
•  Drafting, tracking and measurement of your personal business plan. 
• Providing on-going service and support to your individual client base (amendments, renewals, claims etc.). 
• Retention of existing business including renewal discussion in line with FAIS 
• Developing internal/external relationships with clients. 
•  Continuous building of your client base hence securing future income. 
• Keeping abreast with the commercial insurance market changes and developments. 
• Achieving/Exceeding targets consistently 
• Providing feedback to line management when requested. 
• Attending all weekly and adhoc team meetings. 
• Working closely with internal stakeholders that is, underwriting/actuarial, claims as well as surveying.
• Adhering to all quality standards and measures in place. 

Qualifications

Essential 

• Completed Matric or National Senior Certificate 
• FAIS credits/Full Insurance Qualifications (Depending on DOFA) 
• RE5 (Depending on DOFA)
• Must have your own reliable transport 
• Valid code B driver’s license 
• 3 years external sales experience (If not from the insurance industry)

Competencies :

• Self-starter 
• Communication (verbal and written) in English 
• Numerical & mathematical skills 
• Team supervisory skills 
• Confident and enthusiastic self-starter who can take initiative 
• Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback 
• Analytical skills 
• Problem-solving skills 
• Relationship management skills 
• Presentation and facilitation skills 
• Resilience - Ability to work well under pressure in dynamic environment 
• Flexible and adaptable 
• Influential, concise, rational and practical communicator 
• Creative flair and innovative thinker 
• Relationship management 
• Discretion, judgment and high levels of trust 

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Role Overview

• Our business product offering has grown significantly over the years which has led to the development of the OUTsurance Broker Tied Agent Model.
• The incumbent of this position will be responsible for growing and developing the business insurance portfolio by building a book of short-term insurance. The individual will sell personal lines and Commercial lines by prospecting and canvassing for new business sales.

Competencies

• Self-starter and entrepreneur mindset
• Strong Business Acumen
• Communication (verbal and written) in English
• Analytical, Numerical & mathematical skills
• Team supervisory skills
• Confident and enthusiastic self-starter who can take initiative
• Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback
• Problem-solving skills
• Relationship management skills
• Presentation and facilitation skills
• Resilience - Ability to work well under pressure in dynamic environment
• Flexible and adaptable
• Influential, concise, rational and practical communicator
• Creative flair and innovative thinker
• Discretion, judgment and high levels of trust

Qualifications
General:

• Completed Matric or National Senior Certificate
• Must have your own reliable vehicle with uninterrupted access to the vehicle
• Valid code B driver’s license
• 3 years of external sales experience in a face-to-face selling environment
• Experience in lead generation, cold calling, relationship management and opening doors

Should you have previous experience as a FAIS representative the following is non-negotiable:

• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• RE5 (depending on Dofa)

go to method of application »

Job Description
You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance-based salary system then you might be the next OUTie.
 
The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets.
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
• Maintain in-depth product knowledge in order to supply customers with the best, accurate information.
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results.
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Competencies:

• Computer Literate
• Negotiating skills
• Problem solving
• Attention to detail
• Quality Orientated
• Stress Tolerant
• Interpersonal and communication skills 
• Deadline and results oriented
• Initiative and tenacity
• Effective at planning and organising
• Adaptability
• Integrity

Qualifications

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice-giving roles.

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous.  

go to method of application »

Job Description

• Our business product offering has grown significantly over the years which has led to the development of the OUTsurance Broker Tied Agent Model.
• The incumbent of this position will be responsible for growing and developing the business insurance portfolio by building a book of short-term insurance. The individual will sell personal lines and Commercial lines by prospecting and canvassing for new business sales.

Competencies

• Self-starter and entrepreneur mindset
• Strong Business Acumen
• Communication (verbal and written) in English
• Analytical, Numerical & mathematical skills
• Team supervisory skills
• Confident and enthusiastic self-starter who can take initiative
• Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback
• Problem-solving skills
• Relationship management skills
• Presentation and facilitation skills
• Resilience - Ability to work well under pressure in dynamic environment
• Flexible and adaptable
• Influential, concise, rational and practical communicator
• Creative flair and innovative thinker
• Discretion, judgment and high levels of trust 

Qualifications
General:

• Completed Matric or National Senior Certificate
• Must have your own reliable vehicle with uninterrupted access to the vehicle
• Valid code B driver’s license
• 3 years of external sales experience in a face-to-face selling environment
• Experience in lead generation, cold calling, relationship management and opening doors

Should you have previous experience as a FAIS representative the following is non-negotiable:

• · FAIS credits/Full Insurance Qualifications (depending on Dofa)
• · RE5 (depending on Dofa)

go to method of application »

Job Description

• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed. 

Additional Information
Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Responsible to up-sell existing policies 
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Attributes:

• Client service oriented
• Resilience
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Ambitious 
• highly motivated
• Driven
• Customer Service enthusiasts

Skills: 

• Selling skills
• Interpersonal and communication skills
• Negotiations
• Keyboard skills

go to method of application »

Role Overview

• You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

Responsibilities:
The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets.
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
• Maintain in-depth product knowledge in order to supply customers with the best, accurate information
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Competencies:

• Computer Literate
• Negotiating skills
• Problem solving
• Attention to detail
• Quality Orientated
• Stress Tolerant
• Interpersonal and communication skills
• Deadline and results oriented
• Initiative and tenacity
• Effective at planning and organising
• Adaptability
• Integrity

Qualifications

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice giving roles

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous

go to method of application »

Job Description

• We are seeking a dynamic and innovative Digital Creative Lead to join our creative team. The ideal candidate will be a forward-thinking and highly creative individual with a strong passion for digital design and branding.
• As a Digital Creative Lead, you will be responsible for conceptualizing new digital campaigns with a strong platform-specific focus, ensuring alignment with the brand and marketing objectives.

Key Responsibilities:
Conceptual Thinking and Creative Problem Solving:

• Spearhead the conceptualization of new digital campaigns with a strong emphasis on platform-specific strategies and solutions.
• Develop and implement creative strategies that challenge the status quo, fostering unique, platform-tailored ideas and experiences.
• Stay current with industry trends and best practices in creative problem-solving, leveraging this knowledge to craft innovative digital campaigns and experiences.

Digital Content Creation:

• Create and design compelling digital assets, including websites, landing pages, social media graphics, email templates, and more.
• Oversee the production of multimedia content, such as videos, animations, and interactive graphics.
• Ensure the optimization of digital content for various platforms and devices.

Brand Consistency:

• Maintain brand guidelines and ensure consistency across all digital touchpoints.
• Collaborate with the team to develop and refine the brand's digital presence.

Project Management:

• Manage multiple projects simultaneously, from concept to completion, ensuring deadlines and budgets are met.
• Work closely with cross-functional teams, including marketing, development, and content teams, to deliver integrated digital campaigns.

Quality Control:

• Conduct regular quality checks on digital assets and user interfaces to ensure high standards of design and functionality.
• Continuously improve and refine the user experience and design of digital products.

Competencies:

• Excellent leadership, communication, and team collaboration skills.
• Demonstrated ability to manage and prioritize multiple projects and meet tight deadlines.
• Familiarity with content management systems (CMS) and web development technologies is a plus.
• A Portfolio required for any candidate to be considered.

Qualifications

• Bachelor's degree in Graphic Design, Digital Design, or a related field (or equivalent work experience).

Experience:

• 7 + years’ experience in the digital creative field.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and other design and prototyping tools.
• Strong knowledge of web design, UI/UX principles, and responsive design.

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Job Description

• Any business is exposed to a variety of risks. An IT Risk Manager is a key role in the Risk Management Department to enable management and risk owners to identify and mitigate those risks. The purpose of the role is to be part of a team that facilitates a comprehensive process for identifying, assessing, mitigating, monitoring and reporting on risks that the Group face or may face in line with the Group Risk Management Strategy.
• The IT Risk Manager reports to the Head of Risk Management South Africa, managing an IT Risk Specialist and working with other Risk Managers and Risk Specialists in the team.
• Amongst the other requirements noted here, the successful candidate will require a good understanding of the business activities of our Group and will be able to demonstrate a passion for and a keen interest in IT Governance, IT Support, IT Development and Cybersecurity risk management.

Key outputs will include the following:

• Facilitate and plan workshops with department managers and heads (first line of defence risk owners) to identify, categorize, assess and rate IT-related risks;
• To pro-actively identify potential risks in addition to the above processes, providing second line risk monitoring, challenge and review and ensuring that effective risk management processes are in place for IT related risks;
• To ensure the risks as mentioned above are captured on the risk management system and to maintain the register of risks through regular updates and workshops;
• Analyze different reports to identify risks and controls within each department;
• To report to the Head of Risk Management on the IT Risk Registers;
• Monitor effectiveness of controls, identify and monitor Key Risk Indicators in relation to approved risk appetite;
• To collaborate with other risk management teams in SA and across the Group for risk reviews, system or best practice information sharing or projects;
• Submit monthly and quarterly detailed reports of IT risk projects and risk profiles and submit an annual IT and Cyber Security report as part of the Group’s Own Risk and Solvency Assessment report;
• Co-ordinate and/or participate in IT related Regulatory information requests, questionnaires, reports, on-site meetings and presentations;
• To maintain awareness and understanding of the relevant Industry or IT related Standards, and Regulatory requirements with a view to apply these in risk management practices, assessments and ultimately to provide guidance to first line risk owners where policies, processes and procedures must be updated accordingly, this includes to provide comments and input where relevant into changing regulatory requirements;   
• Monitor, assess, quantify and report on risk events;
• Identification, calculation and reporting of operational losses, especially related to Information Security, IT Development and IT Support;
• Facilitate the weekly Information Security monitoring; and
• Develop and maintain knowledge and insights of the business and external environments.

Combined Assurance

• Attend various relevant company forums and meetings and actively participate in the activities;
• Interact with various stakeholders, including management, Internal Auditors, Compliance and Quality Assurance teams;
• Relationship building with internal and external stakeholders; and
• Maintain a high level of understanding of possible risks and procedures in each department.

Risk Management Reporting

• Submit monthly and quarterly detailed reports of risk profiles, operational incidents, IT project risks, and losses; submit an annual IT and Cyber Security report as part of the Group’s Own Risk and Solvency Assessment report; and
• Provide input to reports to relevant committees, including but not limited to the Internal Risk Committee, Board reports and Audit, Risk and Compliance Committee.

Special Reporting and Other projects
Participate as an individual or as part of a project team on special projects such as:

• Environmental, Social and Ethics (ESG) report; and
• Own Risk and Solvency Assessment (ORSA).

 
Qualifications
Essential

• Information Technology or Risk Management degree/qualification or currently studying towards an Information Technology or Risk Management qualification;
• 5 to 15 years of experience within an IT/Risk environment;
• A strong technical background and knowledge of IT governance, services, processes, and assurance; and
• Proficient in MS Office Suite.

Advantageous 

• Experience in IT Risk Management; and
• Certifications (ISACA - CISM, ISACA - CISA, ISACA – CRISC, COBIT Foundation, ITCA Cybersecurity Fundamentals Certificate).

Competencies & Attributes

• Good interpersonal relationships;
• Ability to operate and think independently;
• Problem-solving;
• Decision making;
• Attention to detail;
• Ability to meet deadlines and set priorities;
• Organizing and planning;
• Ability to work under pressure;
• Ability to learn quickly;
• A good sense of judgement;
• Strong written and verbal communication skills;
• Self-disciplined and self-motivated;
• An analytical thinker;
• Takes ownership and responsibility; and
• Must maintain strict confidentiality and integrity.