Current Vacancies at Rain South Africa

Job Purpose:
As we continue to expand our network, services, and technology suite, we are looking for highly skilled and experienced ISOC (Intelligent Security and Operations Center) Engineers to join our team. As an ISOC Engineer, you will play a pivotal role in ensuring the seamless and efficient operation of our network, systems, and overall safety and security of our organization. You will be responsible for managing the flow of information between our automated monitoring systems for Safety, Security and Network Health and the rest of the organization, providing oversight and decision-making expertise that cannot be automated.

Key Responsibilities:

• Manage the flow of information between automated monitoring systems and other engineers, management, and external stakeholders.
• Troubleshoot complex network, safety and security issues and make informed decisions about how to respond to incidents and events.
• Interpret and analyze data from multiple sources to identify network performance issues and develop solutions.
• Oversee the performance of our automated monitoring systems, ensuring that they are functioning properly and making adjustments as needed.
• Build and operate a set of SOPs (Standard Operating Procedures) that will be used by the ISOC team with a view to automate in the short or medium term.
• Collaborate with other members of the ISOC team to identify areas for improvement and implement best practices.

Requirements:

• Strong troubleshooting and problem-solving skills
• A good understanding of automation
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience working in a team-oriented environment.
• Ability to work flexible hours as needed.

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Job Purpose:
As we continue to expand our network, services, and technology suite, we are seeking a talented and experienced ISOC (Intelligent Security and Operations Center) Team Leader to manage our team of ISOC Engineers. As an ISOC Team Leader, you will play a pivotal role in ensuring the seamless and efficient operation of our network, systems, and overall safety and security of our organization. As an ISOC Team Leader, you will be responsible for managing a team of ISOC Engineers, driving excellence in operations, and ensuring the effective flow of information between our automated monitoring systems for Safety, Security, and Network Health and the rest of the organization. Your expertise and leadership abilities will be critical in maintaining the integrity of our network infrastructure.

Key Responsibilities:

• Lead and manage a team of ISOC Engineers, including setting goals, providing feedback, and guidance to the team.
• Develop and implement strategies to enhance the efficiency, effectiveness, and responsiveness of the ISOC team.
• Communicate effectively with team members, other departments, provide timely and accurate updates on network incidents.
• Be available to work flexible hours, including weekends, holidays, and overnight shifts.
• Analyze data and reports generated by automated monitoring systems to identify potential security threats, network vulnerabilities, and system anomalies.
• Provide regular reports and updates to senior management in a clear and concise manner.
• Stay up to date with the latest industry trends, emerging threats, and advancements in network technologies, recommending proactive measures to safeguard our infrastructure.
• Manage resource allocation, workload distribution, and performance evaluations for the ISOC Engineers.

Requirements:

• At least 3-5 years of experience in Telecommunications operations or network technical support.
• Previous experience in a leadership or supervisory role is also preferred.
• Excellent technical skills, including a solid understanding of network protocols, topologies, and infrastructure.
• Strong leadership skills and the ability to effectively manage a team of engineers.
• Demonstrated ability to adapt to evolving technologies and industry trends