Current Vacancies at Road Accident Fund

Key Performance Areas

Policy review and implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Forensic investigation

• Plan and coordinate the investigation of cases as assigned by respective management.
• Maintain partnership relationship with the prosecuting authorities and Law  Enforcement agencies.
• Draw monthly or weekly reports for the region for transmission to the Manager.
• Identify the loopholes in the process that may lead to abuse and report such to the Forensic Manager.
• Investigate irregularities identified or brought to attention to secure the prosecution of parties involved.
• Maintain a healthy working relationship with law enforcement agencies and the Forensic Department's private investigation working partners.
• Analyse reports received from external stakeholders or assessors and compile affidavits on behalf of RAF to lay criminal charges against guilty parties.
• Opening / registering of criminal cases with either the Police or Hawks (DPCI) and keeping proper records thereof.
• Compile a comprehensive monthly activities report and submission thereof to the Forensics Manager.
• Giving of evidence at criminal courts and departmental hearings.
• Supporting other RAF departments in connection with the investigation that is being or has been conducted.
• Meeting the targets as set down by a Forensic Manager and performing his tasks according to the set standards.
• Analyse spreadsheet on touts.
• Investigation of reports received from Tip-Offs Anonymous and giving feedback to the Manager timeously.
• Involvement in internal and external fraud campaigns initiated by Forensic Department or in conjunction with the Communications Department.
• Effective case management and record keeping i.e. inspections, case books, vehicle registers, etc.
• Provide feedback to stakeholders in respect of investigations that were referred.
• Implementation of the current fraud prevention strategy.

Fraud Prevention and Investigation

• Participate in the implementation of approved Fraud and Investigation initiatives to improve the ethical culture of the organisation.
• Promote proactive fraud prevention initiatives within the organisation.
• Participate in fraud investigation by external parties.
• Participate in providing the Claims department with properly investigated cases that will enable the assessors or requester to assess the claim and pay valid claims.
• Participate in the development and implementation of systems and platforms that will detect fraud throughout the claims lifecycle.
• Identify opportunities to innovate and improve fraud investigation initiatives and the execution thereof.

Reporting

• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform business unit decisions.
• Prepare proposals, briefings, presentations, reports, and other documentation, providing management information both verbally and in report format.

Stakeholder management

• Implement forensics awareness initiatives.
• Facilitate communication with all levels of stakeholder contact.
• Engage proactively with key stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Law/ Accounting/ Auditing/ Forensic Investigations related qualification.
• Relevant 5-7 years’ experience in a Fraud Investigation related environment.

Behavioral competencies

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

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Key Performance Areas

Conducting Investigations

• Planning and conducting the investigation of cases as assigned to by respective supervisor or management.
• Maintain partnership relationship with the prosecuting authorities, Law Enforcement agencies and internal stakeholders.
• Drawing of monthly /weekly reports for the office for transmission to the manager.
• Conduct interviews with claimants and/or witnesses internally and externally.
• Obtaining of statements and documentary evidence relevant to the investigation.
• Uphold confidentiality of information and records.
• Interaction with regulatory bodies i.e. HPCSA, SASSA, PRASA, SA Nursing Council etc.
• Identify the loopholes in the process that may lead to abuse and report such to the Senior Forensic Officer.
• Investigate irregularities identified or brought to his attention with a view of securing prosecution of parties involved.
• Maintain healthy working relationship with Assessors.
• Opening/registering of criminal cases with SAPS/Hawks and keeping proper records thereof.
• Preparation of criminal or disciplinary cases with the prosecutor or initiator and presenting of evidence in court or department hearings.
• Assist and attend to any other requests from Law Enforcement Agencies in relation to any investigation in accordance with any applicable law
• Support other RAF departments in relation to the civil liability of the RAF in matters under investigation or completed investigations.
• Meeting targets as set down by a forensic Manager/Senior Forensic investigator and performing his/her duties according to the set standards.
• Maintaining and updating of Tracker spreadsheet for effective record keeping and analysis during investigation.
• Investigation of reports received from Tip-Offs anonymous and giving feedback to the Senior Forensic investigator timeously.
• Regular feedback and updates to complainants
• Involvement in the external fraud campaigns initiated by Forensic Department or in conjunction with Communication Department.
• Effective case management ad record keeping i.e. case books, vehicle registers.
• Produce investigation files for quarterly/monthly inspections and brought forward dates.
• Establishment and maintenance of informer networks,
• Implementation of RAF fraud prevention strategy.
• Reporting the outcomes of investigations to the RAF Forensic management and SAPS and making recommendations regarding possible solutions relevant to the findings in the report.
• Participation in Forensic projects.

Stakeholder Relations Management.

• NPA and other external stakeholders.
• Establish and maintain strategic alliances with all relevant stakeholders including law enforcement agencies.
• Develop and maintain good working relations with all the stakeholders including staff, the claimants, lawyers, government departments, the SAPS.
• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions

Qualifications and Experience 

• Bachelor’s Degree/Advanced Diploma in Law/ Policing related equivalent.
• Certification in Forensic Investigation and Criminal Justice will be advantageous.
• Valid Category B or above drivers’ license
• Relevant 4 years’ experience in a fraud investigation or MVA claims investigation environment.

Behavioral competencies

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

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Key Performance Areas

Cyber Investigations

• Oversee cyber investigations (network security breaches, unlawful and unauthorised access application servers, userIDs compromised, data manupulation and data theft) as per the applicable methodologies.
• Lead the analysis of networks, application systems and databases.
• Lead digital forensics or reverse engineering assignments.
• Allocate cyber forensic investigations in line with set guidelines and standards.
• Monitor cyber investigations progress and provide progress to relevant stakeholders.
• Report control failures identified during the investigation to relevant management.
• Quantify financial losses on the investigated case.
• Provide litigation support (testifying at disciplinary hearing, CCMA and court) and assist law enforcement agencies as and when required.
• Coordinate identification of systems and logs to be analysed based on the nature of the breach.
• Provide guidance on tracing user activitiy (file manipulation, usb activity, physical and virtual keyloggers, browser history, chat analysis, cloud activity).
• Lead the maintanance of data and documentation according to prescribed digital forensic chain of custody protocols.
• Manage awareness on different cyber security risk as well as improved security solutions, processes, and the overall development of new attacks and threats.

Fraud Detection

• Oversee the development or procurement of fraud detection tools to ensure effective data interrogation platforms.
• Participate in threat intelligence activities and guide the identification of vulnerabilities within the RAF.
• Stay abreast of cyber security improvements and monitor the maintenance of compliance and security requirements while developing mitigating solutions.
• Oversee the execution of link and relationship analysis on individuals againts the alleged misconduct to establish irregularities.
• Lead the data extraction and conversion based on assignments
• Lead the data analysis and data mining projects.
• Oversee the computer and email imaging.
• Lead the implementation of fraud detection strategies to detect trends, patterns and advise controls enhancement.
• Lead the execution of lifestyle audits.
• Provide guidance on relationship mapping assignments.
• Collaborate with Information Security on awareness initiatives and phishing simulation.
• Ensure the provision of strategic direction in fraud detection and cybercrime investigations for internal and external parties.
• Oversee the management of the anonymous fraud reporting line.

Strategy Development and Operational Planning

• Guide the implementation of the cyber forensics, strategy and plans that ensure alignment with short and long-term objectives.
• Guide the development and implemenation of the fraud detection strategy.
• Guide the implementation and annual review of the overall Strategic Plan for the department.
• Provide strategic input and guide the plan of the current and future interventions necessary to achieve acceptable levels and standards of the RAF strategy and operational plans to the Executive forum.

Policy Review and Implementation

• Oversee the development and implementation of policy, procedures and processes.
• Provide input in the Cyber Security Strategy.
• Work with appropriate structures to ensure effective execution of policy and practices.
• Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters.

Reporting

• Quality review cyber investigation reports and adhere to applicable standards and guidelines.
• Present reports on data analysis projects to Management and Executives.
• Present lifestyle audits reports to Management and Executives.
• Present cyber forensic reports to Management and Executives.
• Report quarterly on progress with implementation of operational plans.
• Manage the development of functional reporting systems, project or performance reporting for management.
• Manage the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.

Stakeholder Management

• Provide advice in the IT systems implementations projects.
• Engage with relevant internal stakeholders during investigations.
• Recommend corrective actions to senior managers, heads of departments to improve their processes and controls to prevent similar incidents of fraud reoccuring in future.
• Maintain proactive and progressive relationships with key stakeholders including commercial crimes unit (cyber unit)/ Hawks and asset forfeiture unit. etc.

Financial Management

• Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams within are achieved.
• Report and review Forensics Departments' financial and non-financial goals.
• Implement sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation.
• Manage, monitor and control the department expenses budget.

People Management

• Ensure sourcing, development and retention of a high-performing team.
• Ensure the organisation's team members' motivation, cohesiveness and alignment.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Implement people management processes and procedures to control or regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Computer Science, Information Technology, Digital Forensic, CyberSecurity.
• Postgraduate qualification in Information Technology, Computer Science, Digital Forensic, CyberSecurity.
• Certified Fraud Examiner (CFE) or Commercial Forensic Practitioner (CFP).
• Relevant 9 - 10 years’ experience in cyber crime investigations, digital forensics, intelligence analysis and data analytics environment of which 3 years must be on management level.

Technical and Behavioural Competencies Required

• Strategic capability.
• Business and financial acumen.
• Compliance and governance.
• Leadership agility.
• Client Service Orientation. 
• Policy conceptualization and formulation.
• Risk management.
• Service delivery innovation.
• Reporting.
• Excellent knowledge of proper evidence collection, analysis and reporting techniques.
• Excellent knowldege on lifestyle audits key indicators.
• Ablity to encrypt and decrypt digital data.
• Experience in investigations of cyber breaches.
• Excellent knowledge in data extraction, data analysis and conversion.
• Experience in tracing user activity (file manupulation, chat analysis, cloud activity, usb activity, browser history).
• Very good knowledge of Criminal law.
• Very good knowledge of litigation support (Testifying at disciplinary hearings, CCMA and court).
• Experience in working with law enforcement agencies and financial sectors (Banks).
• Very good knowledge in developing cyber/ digital forensic strategy.
• Very good knowledge in analysing structured and unstructured data.
• Proficiency in forensic tool suites not limited to:
• Analyst Notebook
• ACL
• Linux
• MacOS

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Key Performance Areas

Fraud Deterrence

• Drive the implemenation of fraud risk governance.
• Guide the facilitation of fraud risk identification.
• Guide the facilitation of fraud risk assessments.
• Drive the implemention of fraud risk monitoring.
• Guide the implementation of fraud risk profiling.
• Guide the implementation of fraud control activities.
• Guide the development of fraud key risk indicators.
• Drive the implementation of fraud risk mapping.

Fraud Prevention

• Drive the execution of employee behavioural analysis.
• Oversee the fraud control weaknesses profiling.
• Drive the  monitoring of investigation recommendations.
• Guide the profiling and communication of trends and patterns.
• Create awareness on and drive the implementation on the anti-fraud and corruption strategy in the organization.
• Drive the business environment assessment.
• Guide the development and maintenance of the anti fraud and corruption training programme.
• Oversee the development of fraud awareness training material.
• Review the number of cases reported to enhance the fraud response plan, investigation methodology and align to a risk-based approach.
• Ensure the provision of strategic direction in fraud prevention
• Report on fraud and fraud prevention initiatives to the executives and relevant board committee.

Strategy Development and Operational Planning

• Provide technical and strategic leadership and administrative management to the fraud risk management and fraud prevention teams.
• Guide the implementation of the fraud risk management and fraud prevention business strategy and plans that ensure alignment with short and long-term objectives.
• Guide the implementation of specific key performance indicators and measures against outcomes detailed in the departmental strategic plans and annual performance plans (APP).
• Guide the implementation and annual review of the overall Strategic Plan for the fraud risk management and fraud prevention.
• Provide strategic input and guide the plan of the current and future interventions necessary to achieve acceptable levels and standards of the RAF strategy and operational plans to the Executive forum.
• Address all business unit audit findings and implement effective measures to manage the control environment in the FID and maintain clean audit.

Policy Review and Implementation

• Oversee the development and implementation of anti-fraud policy, anti fraud and corruption strategy, fraud response plan, fraud risk management framework, fraud risk management plan, investigation methodology and  applicable standard operating procedures (SOPs) for the business unit and ensure effective execution of policy and practices.
• Stay updated on industry regulatory requirements and effect the applicable changes in the organization.
• Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters.

Reporting

• Establish clear accountabilities, roles, and responsibilities to manage corporate fraud and financial crime risk.
• Report quarterly on progress with implementation of operational plans.
• Report quarterly on fraud risks mitigation progress.
• Report biannually on the impact of fraud prevention initiatives.
• Manage the development of functional reporting systems, project or performance reporting for management.
• Manage the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.
• Provide feedback to management on fraud risk profile.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

Stakeholder Management

• Build and maintain strategic partnership with business unit managers and heads of departments.
• Engage with relevant internal stakeholders during fraud risk assessments and monitoring.
• Participate in strategic risk assessments.
• Represent the fund in relevant external activities and events.
• Maintain proactive and progressive relationships with key stakeholders including organised labour, attorneys, etc.
• Delegate inquiries and requests for information from both internal and external stakeholders.

Financial Management

• Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams within are achieved.
• Report and review Forensics Departments' financial and non-financial goals.
• Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation.
• Manage, monitor and control the department expenses budget.

People Management

• Ensure sourcing, development and retention of a high-performing team.
• Ensure the organisation's team members' motivation, cohesiveness and alignment.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Implement people management processes and procedures to control or regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.

Qualifications and Experience

• Bachelors Degree/Advanced Diploma in Commerce (Bcom Accounting, Internal Audit, Financial Mangement, Risk Management, BCom Law, Forensic Accounting, Economics and Information Systems), Forensic Science or LLB.
• Postgraduate related qualification in Accounting, Auditing, Financial Management, Risk Management, Law, Information Technology/ Information systems, Forensics, BCompt Honours or Masters.
• Certified Fraud Examiner (CFE) or Forensic Practitioner (ICFP).
• Certified Risk Management Practitioner (CRM) will be an added advantage.
• Relevant 9 - 10 years’ experience in Forensics, Fraud risk management and/or fraud prevention related environment of which which 3 years must have been on a management level.

Technical and Behavioural Competencies Required

• Strategic capability.
• Business and financial acumen.
• Compliance and governance.
• Leadership agility.
• Client Service Orientation. 
• Policy conceptualization and formulation.
• Risk management.
• Service delivery innovation.
• Reporting.
• Excellent knowledge on fraud risk management governance/ fraud risk programmes/ fraud control frameworks/ assessments.
• Excellent knowldege on fraud risk profiling and developing fraud risk key indicators.
• Excellent knowledge of business environment assessment (Fraud risk watchlist).
• Excellent knowledge on fraud prevention programmes and developing anti-fraud policy and strategy.

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Key Performance Areas

Employee Relations

• Provide specialist advice to the Fund on HC and ER compliance including inter alia the Labour Relations Act and conditions of services.
• Develop employee relations processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Advise Senior Manager on Employee Relations matters and on the appropriate approach to  effectively deal with instances of labour unrest.
• Provide fair and amicable conflict resolution.
• Contribute to collective bargaining through negotiations between the Fund and RAF employees aimed at agreements to regulate working salaries, working conditions, benefits, and other aspects of workers' compensation and rights for workers.
• Provide advice on Disciplinary and Grievance procedures, Basic Conditions of Service, OHS Act, Staff Manual and other regulations.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare and submit Employee Relations reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on Time.
• Communicate with all levels of stakeholder contact.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Employee Relations/ Labour Relations or Human Resource Management related qualification.
• Relevant 5 - 7 years’ experience in a human resource management/ employee relations related environment.