Current Vacancies at Rola Motor Group

• The ideal candidate will have previous experience in the automotive industry, with a strong understanding of vehicle maintenance and repair procedures. You should possess excellent communication skills and be able to work effectively in a fast-paced environment. Additionally, you should have a positive attitude, be detail-oriented, and have a passion for delivering outstanding customer service.
• If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

Minimum Requirements    

• High school diploma or equivalent
• Previous experience in the automotive industry preferred
• Strong knowledge of vehicle maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software
• Valid driver's license and clean driving record

Duties and Responsibilities    

• Greet customers and assess their vehicle repair and maintenance needs
• Provide accurate estimates of repair costs and timeframes
• Schedule service appointments and ensure that repairs are completed on time
• Communicate with technicians and parts department to ensure timely completion of repairs
• Educate customers on preventative maintenance and recommend appropriate services
• Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
• Address customer concerns and complaints in a timely and professional manner
• Follow up with customers after service to ensure satisfaction and promote customer loyalty

Closing Date    
2023/08/19

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Job Advert Summary    

• We are seeking a motivated and enthusiastic individual to join our team as an Automotive Apprentice. This is an excellent opportunity to kick-start your career in the automotive industry and gain hands-on experience in a supportive and professional environment. If you have a passion for automobiles, a desire to learn, and a strong work ethic, this position is perfect for you. 

Minimum Requirements    

• Minimum Grade 12
• Genuine interest in the automotive industry and a desire to pursue a career as an automotive technician.
• Strong mechanical aptitude and problem-solving skills.
• Excellent attention to detail and ability to follow instructions.
• Effective communication and interpersonal skills.
• Willingness to learn, take direction, and adapt to new technologies.
• Basic computer skills for record-keeping and accessing technical information.
• Ability to work well in a team environment and contribute to a positive work culture.
• Physical stamina and dexterity to perform tasks that may require bending, lifting, and working in various positions.
• Valid driver's license and a clean driving record.

Duties and Responsibilities    

• Learning and applying basic maintenance tasks, such as oil changes, tyre rotations, and filter replacements.
• Shadowing senior technicians to observe and participate in more complex repairs and troubleshooting.
• Keeping the workshop clean, organized, and equipped with necessary tools and supplies.
• Learning and adhering to safety procedures and guidelines.
• Continuously expanding your knowledge of automotive systems, technologies, and industry trends.
• Attending training sessions and workshops to enhance your technical skills and expertise.
• Maintaining accurate records of repairs, services, and parts used.
• Collaborating with team members to ensure efficient workflow and timely completion of tasks.

Closing Date    
2023/08/05

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• The ideal candidate will have a passion for luxury automobiles and possess excellent communication, organisational, and negotiation skills. If you are a driven, results-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Join us and become part of Rola's legacy of excellence.

Salary structure:

• Basic salary
• Commission structure
• Medical aid and provident fund benefits

Minimum Requirements    

• Education: Minimum Grade 12
• Passion for Automobiles: Genuine interest and enthusiasm for cars and the automotive industry.
• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and team members.
• Customer-Centric Approach: A customer-first mindset with a focus on providing outstanding service.
• Driven and Goal-Oriented: Self-motivated, ambitious, and eager to achieve sales targets.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing market conditions.
• Integrity: Demonstrated ethical conduct and respect for customers and colleagues.
• Valid Driver's License: A current and valid driver's license is required for this position.
• Prior experience in sales or customer service, especially in the automotive industry, would be advantageous but not essential.
• Proficiency in using customer relationship management (CRM) software.

Duties and Responsibilities    
As a Vehicle Sales Cadet, you will undergo comprehensive training to become proficient in selling vehicles while providing exceptional customer experiences.  Your responsibilities will include, but are not limited to:

• Product Knowledge: Gaining in-depth knowledge of the vehicles in our inventory, including features, specifications, and pricing, to effectively showcase and highlight their advantages to potential customers.
• Sales Techniques: Learning and implementing effective sales strategies to build relationships with customers, understanding their needs, and guiding them through the buying process.
• Customer Service: Delivering outstanding customer service at all times, ensuring customers feel valued and informed throughout their vehicle buying journey.
• Lead Generation: Proactively prospecting and generating new leads through various channels, such as referrals, cold-calling, and networking events.
• Sales Presentations: Conducting engaging and informative vehicle presentations to prospective buyers, highlighting the unique selling points of each model.
• Negotiation and Closing: Mastering negotiation skills to reach mutually beneficial agreements with customers and successfully closing sales deals.
• Sales Administration: Assisting with paperwork and documentation related to vehicle sales, ensuring accuracy and compliance with relevant regulations.

Closing Date    
2023/08/25

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• The Brand Manager manages the sales business, incorporating all the dealership’s products and services.  This involves attracting and retaining a strong base of satisfied customers by ensuring that a well-motivated and dedicated sales team meets customer expectations. Simultaneously, the manager is responsibe for meeting/exceeding the financial objectives of the dealership and its principals

Salary structure:

• Basic salary
• Commission structure
• Medical aid and provident fund benefits

Other benefits:

• Company car
• Cell phone allowance 

Minimum Requirements    

• Proven experience as a sales manager, with a track record of meeting or exceeding sales targets
• At least 3 years managerial experience as a sales/brand manager
• Knowledge of premium vehicle brands 
• Excellent leadership and people management skills
• Strong communication and negotiation skills
• Ability to analyze market trends and adjust sales strategies accordingly
• Customer-focused approach, with a commitment to providing excellent service.

Duties and Responsibilities    
Sales Management:

• Develop and implement sales strategies to meet sales goals and objectives
• Conduct market research and competitor analysis
• Develop and implement marketing initiatives
• Manage a sales team, providing leadership and direction to achieve sales targets
• Monitor sales performance and provide coaching and support to improve performance
• Establish and maintain relationships with customers to encourage repeat and referral business
• Conduct resource planning, management and development

Inventory Management:

• Oversee the acquisition, stocking, and sale of vehicles
• Ensure that inventory is properly priced and presented to maximize sales and profit
• Monitor market conditions and adjust pricing and marketing strategies as necessary
• Ensure that vehicle presentations and showrooms are always up to standard

Customer Service:

• Ensure that customers receive exceptional service throughout the sales process
• Respond to customer inquiries and complaints in a professional and timely manner
• Build and maintain strong relationships with customers to encourage repeat and referral business

Financial Management:

• Manage the sales budget and ensure that expenses are controlled within established limits
• Monitor sales performance and adjust strategies as necessary to achieve financial goals
• Accept responsibility for all relevant sales management reporting (including to manufacturer)

Closing Date    
2023/08/04

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Minimum Requirements    

• Previous vehicle sales experience essential
• Minimum Grade 12
• Computer literate and skilled in MS Office
• Valid Driver’s License
• Strong interpersonal and negotiation skills
• High level of motivation, initiative and integrity

Duties and Responsibilities    

• Network and build relationships within the motor industry
• Drive sales to achieve and exceed monthly sales targets
• Target new customers and business opportunities to aid portfolio growth
• Managing of sales process to ensure CSI
• Manage customer relationships, and deliver an efficient and effective service to both internal and external clients at all times
• Adhere to Dealer Standards and work within prescribed work processes

Closing Date    
2023/09/01

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• The Sales Manager manages the sales business, incorporating all the dealership’s products and services.  This involves attracting and retaining a strong base of satisfied customers by ensuring that a well-motivated and dedicated sales team meets customer expectations. Simultaneously, the manager is responsibe for meeting/exceeding the financial objectives of the dealership and its principals

Minimum Requirements    

• Proven experience as a sales manager, with a track record of meeting or exceeding sales targets
• At least 3 years managerial experience as a sales manager
• Knowledge of the Mahindra vehicle brand
• Excellent leadership and people management skills
• Strong communication and negotiation skills
• Ability to analyze market trends and adjust sales strategies accordingly
• Customer-focused approach, with a commitment to providing excellent service.

Duties and Responsibilities    
Sales Management:

• Develop and implement sales strategies to meet sales goals and objectives
• Conduct market research and competitor analysis
• Develop and implement marketing initiatives
• Manage a sales team, providing leadership and direction to achieve sales targets
• Monitor sales performance and provide coaching and support to improve performance
• Establish and maintain relationships with customers to encourage repeat and referral business
• Conduct resource planning, management and development

Inventory Management:

• Oversee the acquisition, stocking, and sale of vehicles
• Ensure that inventory is properly priced and presented to maximize sales and profit
• Monitor market conditions and adjust pricing and marketing strategies as necessary
• Ensure that vehicle presentations and showrooms are always up to standard

Customer Service:

• Ensure that customers receive exceptional service throughout the sales process
• Respond to customer inquiries and complaints in a professional and timely manner
• Build and maintain strong relationships with customers to encourage repeat and referral business

Financial Management:

• Manage the sales budget and ensure that expenses are controlled within established limits
• Monitor sales performance and adjust strategies as necessary to achieve financial goals
• Accept responsibility for all relevant sales management reporting (including to manufacturer)

Closing Date    
2023/09/01

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• The bookings clerk is responsible for working directly with clients and ensuring that they receive the best service when it comes to queries or booking vehicle services. 

Minimum Requirements    

• Min Grade 12
• Basic automotive knowledge
• Computer literate (Experience using Evolve essential)
• Proven experience in a similar bookings or service advisor position advantageous
• The ability to multi-task as well as good administration and organisational skills
• Good timekeeping and ability to work under pressure
• The ability to build and maintain relationships with customers
• Ability to work both in a team and independently

Duties and Responsibilities    

• Management of the appointment process
• Coordinate client service bookings between clients and service advisors
• Ensure accuracy of details pertaining to clients, services & issues raised
• Confirmation and reminders of client bookings
• Preparation of job cards
• Administrative duties as required within the Service department
• Management of the process to ensure CSI
• Adhere to Dealer Standards