Current Vacancies at Santam Insurance

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Centurion. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

•   Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
•   Dealing with general insurance and policy specific enquiries;
•   Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•   Assisting to resolve all insurance queries within required timeframe and compliance requirements;
•   Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
•   Undertaking to adjust premiums in line with new asset values;
•   Managing client expectation on expected turnaround times for submitted requests;
•   Adhering to underwriting criteria and regional requirements;
•   Assist with profiling the client with the best suitable product and underwriting criteria;
•   Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
•   Assisting in implementing solutions for improvement; and
•   Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE
  Matric/ Grade 12
  60 commercial lines FAIS credits
  A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
  Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
  Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

•   Excellent verbal and written communication skills
•   Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•   Ensure adherence to quality, compliance and accreditation standards
•   Conduct efficient administration
•   Optimising work processes

go to method of application »

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Centurion. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

•   Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
•   Dealing with general insurance and policy specific enquiries;
•   Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•   Assisting to resolve all insurance queries within required timeframe and compliance requirements;
•   Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
•   Undertaking to adjust premiums in line with new asset values;
•   Managing client expectation on expected turnaround times for submitted requests;
•   Adhering to underwriting criteria and regional requirements;
•   Assist with profiling the client with the best suitable product and underwriting criteria;
•   Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
•   Assisting in implementing solutions for improvement; and
•   Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE
  Matric/ Grade 12
  60 commercial lines FAIS credits
  A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
  Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
  Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

•   Excellent verbal and written communication skills
•   Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•   Ensure adherence to quality, compliance and accreditation standards
•   Conduct efficient administration
•   Optimising work processes 

go to method of application »

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Centurion. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

•   Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
•   Dealing with general insurance and policy specific enquiries;
•   Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•   Assisting to resolve all insurance queries within required timeframe and compliance requirements;
•   Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
•   Undertaking to adjust premiums in line with new asset values;
•   Managing client expectation on expected turnaround times for submitted requests;
•   Adhering to underwriting criteria and regional requirements;
•   Assist with profiling the client with the best suitable product and underwriting criteria;
•   Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
•   Assisting in implementing solutions for improvement; and
•   Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE
  Matric/ Grade 12
  60 commercial lines FAIS credits
  A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
  Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
  Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

•   Excellent verbal and written communication skills
•   Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•   Ensure adherence to quality, compliance and accreditation standards
•   Conduct efficient administration
•   Optimising work processes 

go to method of application »

The Outsourced Business team in Santam BITS (Business Information Technology Services) is looking for a  Lead Java Developer, who will be based in Bellville.

JOB DESCRIPTION

• The incumbent will be responsible for leading the ongoing support of production applications and the development of increments as required by the product backlog. Although initial focus will be on the bespoke java B2B data sharing platform, focus will extend to the AWS platform integrated to Santam’s Core Insurance Platform. As a growth opportunity, the incumbent will actively participate in the adoption of cloud technologies in the business-as-usual environment. 

PRINCIPLE ACCOUNTABILITIES

• Drive adherence to defined software development lifecycles and best practice (including code standards, code reviews, source control, unit testing, etc.)
• Configure and develop B2B integration applications that meet business requirements (security, reliability, complex data and process transformations, control mechanisms with business-facing dashboards etc.)
• Lead operational support during disaster recovery, patching, security vulnerability, production releases and incident management.
• Motivate and mentor junior developers.
• Define solutions in conjunction with Solution Architect and the SCRUM team, in consultation with internal and external integration teams. 
• Continuous improvement of the team processes, quality of deliverables and technical standards
• Provide estimates on development efforts required for sprint planning
• Continuously optimize the integration platform, including moving to containerization and other cloud technologies

QUALIFICATIONS AND EXPERIENCE

• Relevant Tertiary IT qualification and/or qualification through experience 
• Minimum of 5-8 years’ IT development experience across the systems development lifecycle 

Solid experience in:

Languages: 

• Java, JPA, JTA, JMS
• React, HTML (advantageous)
• Demonstrable technical leadership experience
• Frameworks: Camel, Hibernate, Spring, Maven, Web-service SOAP, REST
• Object oriented development
• Agile SCRUM methodology
• Technical tools: ActiveMQ, Bamboo, Bitbucket, Jira

Additional experience in:

• SQL Server
• Grafana, Splunk

Advantageous experience:

• Short-Term Insurer or Financial Services Provider
• Cloud technologies: AWS Cloud