Job Vacancies at Nedbank

Job Purpose

• To support the Wealth Management SA (WMSA) business in identifying opportunities for different segments, and work to use identified insights to design compelling, disruptive and commercially viable Client Value Propositions for the Advice and Philanthropy (Giving) offering. We are looking for individuals who thrive in a fast-paced and constantly evolving organisational environment and who are familiar with financial planning and comprehensive wealth advice as well as philanthropic (charitable) landscape and environment in South Africa.

Job Responsibilities

• CVP Design, Development and Implementation:
  • Design, develop and deploy client value proposition to support clients and their families to achieve their financial planning, wealth advice and philanthropic (giving) aspirations, by following a client segment-led approach spanning: local and international offerings for comprehensive financial planning and wealth management advice, Philanthropic (give) advice; estate planning, wealth structuring advice; Stock-broking and investment management, fiduciary products i.e. Wills and Trust and financial accounting and tax services.
  • Drive the design and build of innovative and disruptive client value propositions in order to maximize market share, client share of wallet, client growth and retention.
  • Identify and engage with key stakeholders in WMSA to ensure implementation of CVP activities.
  • Management and business case development for new CVPs.
  • Build and maintain collaborative relationships with key stakeholders to deliver on CVP objectives.
  • Collaborative efforts within WMSA, Wealth Cluster and broader Nedbank to promote and support your CVP whilst working closely with Segment Heads.
  • Ensure alignment with the segment heads to ensure proposition design and development is fit for purpose.
  • Coordinate implementation of the CVP from end to end and generating concise business plans in support of the CVPs.
  • Working collaboratively with downstream colleagues with responsibility for building elements of the CVP to a definitive time table.
  • Sharing best practices and L&D initiatives to ensure that the frontline staff are conversant with the CVPs.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
  • Ensuring that the CVP's resonate with the customers' needs and also with commercial imperatives.
  • Influence key stakeholders in WMSA, Wealth Cluster and across RBB to obtain buy-in for concepts and ideas.
  • Determine the mix of solutions (product, services or value adds) to be applied in holistically meeting the clients' needs in consultation with internal stakeholders and/or through external partnerships and opportunities.
  • Ensure that the CVPs are deployed into the market, including integrated marketing and promoting the offerings in collaboration with the WMSA Marketing team.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to drive upsell and cross sell into Nedbank Group for advice and philanthropy.
  • Co-ordinate the go-to-market strategy and launch of CVPs and offers with the WMSA marketing team.
  • Ensure adoption of the CVPs are tracked and monitored and provide feedback to stakeholders.
• Research and Insights:
  • Ensure market leading CVPs based on client needs, behaviour, and potential to optimize both client value proposition and client experience across our target segments and population groups.
  • Monitor, analyse and articulate in detail competitor activity (including commercialization aspects) and emerging market trends to inform the CVPs and ensure the designs remain competitive, commercially viable and up to date.
  • Leverage Analytics, MI and client research feedback to build a fact based understanding of client needs and use these insights to support or disprove particular areas of prioritization, focus and courses of action.
  • Monitor and provide feedback to enhance CVPs.

Job Responsibilities

• Client Experience Improvement:
  • Drive and entrench a consistent client experience through all engagement platforms for advice and philanthropy clients.
  • Provide support to identify Client Experience improvements and propose fixes to current pain points with the relevant stakeholders.
  • Take ownership for designing the client journey mapping process with Client Experience teams and/or relevant specialists to understand current and future of the CVP.
  • Ensure continuous improvement of the CVP through regular research and surveys - both internally and externally.
  • Assist in complaints root cause analysis for advice and philanthropy related complaints in WMSA.
  • Drive CX improvement initiatives for advice and philanthropy offerings.
• General:
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys, etc)
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certification obtained and/or maintained within specified time frames.
  • You will be strategic but at the same time able to manage detail and determined to "make it happen", delivering within a high-performance team that 100% delivers the benefits of the client strategy to maximize client satisfaction and business performance.
  • Coordinate the development of marketing material to raise profile of our advice and philanthropy offering by engaging the relevant specialists in the business.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Degree in Commerce or Marketing and above NQF 8

Essential Certifications

• FAIS Regulatory Examination 1 qualification

Minimum Experience Level

• Essential:
  • 8 - 10 years' experience in developing, designing and enabling client and segment value propositions in the Wealth Management, Banking and Financial Services Industry.
  • 3- 5 years' experience in roles within market insights, consumer research or product management.
  • Completion of RE5 Fais Exams (non-negotiable)
  • Demonstrate commercial thinking acumen
• Preferred:
  • 5 years' experience in marketing / product / project management; digital marketing experience is preferred.
  • Postgraduate Diploma in Financial Planning and CFP® designation

Technical / Professional Knowledge

• Regulatory knowledge
• Risk Management
• Corporate Governance & Compliance
• Communication & Presentation skills
• project management principles and methodologies
• Leadership Skills

Behavioural Competencies

• Facilitating Change
• Influencing
• Execution
• Aligning Performance for Success
• Hyper-Collaboration
• Customer Focus
• Digital Savvy

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Job Purpose

• To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

Job Responsibilities

• Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables. 
• Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.  
• Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives. 
• Ensure a gold-standard client experience by managing the execution obligations within the product portfolio. 
• Ensure seamless client experience through efficient and reliable services by prioritizing high value clients.
• Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager
• Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist
• Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit.
• Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce in Finance, Accounting or Economics 

Minimum Experience Level

• 3 - 5+ years’ experience in Financial Services focused on Middle Office, Support Client Operations. 

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Financial Acumen
• Product Knowledge
• Analytical Skills
• Knowledge of risk
• Industry trends

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Managing Work