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  • Posted: Jan 24, 2025
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Junior Specialist: Business Enablement (C&B)

    Job Summary

    • Do you have the skills and experience to help us deliver innovative solutions to our clients? If so, you might be the perfect fit for our Trade & Working Capital Sales Analyst role.
    • As a Trade & Working Capital Sales Analyst, you will be part of a dynamic team that works closely with Sales Specialists to structure, execute, and manage trade and working capital deals.

    Job Description

    In this role you will be responsible for;

    • Assisting with solution design, drafting deal papers, reviewing legal agreements, and ensuring smooth client onboarding, training, and engagement.
    • Facilitating deal forums amongst internal stakeholders and ensure compliance with regulatory and operational requirements.
    • Conducting sales enablement and ongoing deal management within statutory and regulatory requirements, as well as through strict application of Absa policies and procedures
    • Conducting facility reviews and process annual review updates with fee collection • Pro-actively manage credit limit increases within a deal cycle
    • Interested in this role? You will need a B Degree in Commerce or equivalent, and at least 1 or 2 years of general banking experience. Trade & Working Capital product and service experience is a plus. You will also need excellent communication, analytical, and problem-solving skills, as well as a customer-centric mindset and a collaborative attitude.

    Education

    • National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    go to method of application »

    Senior Compliance Officer: CIB Global Markets

    Job Summary

    • This role is essential in safeguarding our Absa Corporate and Investment Banking business from regulatory and reputational risks.

    Job Description

    People Management & Department Management:

    • Strong Track record of leading a compliance team (preferred), supporting compliance management by developing and executing the Markets Compliance strategy, contributing to recruitment and performance management, identifying and resolving departmental issues, enhancing the compliance methodology, providing input into the department’s risk and control assessment (RCA), and sharing knowledge across the department.

    Global Markets Advisory:

    • Driving the right behavior in the Global Markets business by setting standards, providing advice, training, verification, escalation, reporting, and engagement. Communicating the role and objectives of Compliance clearly, maintaining regular engagement with stakeholders, providing accurate and timely compliance advice, ensuring effective execution of training, implementing policies, managing new regulatory requirements, and keeping the business informed of regulatory notifications. In addition a strong knowledge of global markets products is a pre- requisite across both exchange traded and OTC cash and derivative products.

    Stakeholder Management:

    • Acting as the point of entry for interactions with regulators, particularly the FSCA, JSE and PA, positioning and communicating compliance policies and initiatives, driving a stakeholder management plan for all compliance matters, and liaising with senior executive stakeholders.

    Risk Management:

    • Being the accountable regulatory risk owner given the highly regulated nature of global markets, performing ongoing business monitoring together with other assurance providers, maintaining detailed compliance risk management plans of all high and medium risk legislation, assessing regulatory risk MI, reviewing and providing input on Compliance Risk Review coverage, and addressing deficiencies.

    Governance:

    • Serving on appropriate risk and governance forums, and reporting to relevant forums with overall conclusions on regulatory risk.

    Education:

    • JSE Registered Persons Exams/JSE Compliance Officer exams

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Relationship Executive Commercial Growth

    Job Summary

    • Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: 
    • a) origination efforts to quire new clients; 
    • b) cross-sell to existing client base. 
    • c) coverage efforts to service clients in accordance to the segment CVP

    Job Description

    • Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
    • Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients.
    • Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Requirements:

    • 5-8 years' experience

    Required Skills:

    • Agric business 
    • commercial banking
    • Relationship Managers/Executives
    • Qualifications:
    • NQF level 6 (Business, Commerce & Management Studies) 

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Lead Platform Engineer (Storage)

    Job Summary

    • Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

    Job Description

    • Platform Design, Deployment & Optimisation
    • Leads development test and platform management, translating customer, business and technical requirements into components of a service
    • Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream
    • Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes
    • Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience
    • Apply deep technical expertise, design thinking & problem solving skills to solve complex technical problems and enable the teams to deliver high quality solutions
    • Identify & Select the appropriate internal or external technologies to deliver the platform service
    • Applies excellent judgement and identifies and continuously improves on development practices
    • Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain
    • Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs
    • Lead the development and deployment lifecycle for ‘platform / platform components as a service’
    • Design & implement test automation and ensure reusability across the teams
    • Lead efforts to validate architectural, product or service solutions and innovations
    • Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs
    • Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams
    • Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform
    • Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk
    • Use production performance monitoring and customer data to make / inform technical design and implementation decisions
    • Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service
    • Use & test the platform regularly to deeply understand it and discover & implement ways to improve it
    • Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform
    • Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements
    • Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide)
    • Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams)
    • Align teams to service Improvement & innovation plan requirements and influence effective implementation
    • Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
    • Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
    • Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business
    • Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so
    • Accountability: Financial & Cost Optimization, Risk & Governance
    • Take full accountability for delivering an optimal Platform Engineering cost model
    • Analyse operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams
    • Understand & contribute to the delivery of an optimal cost : serve of Platforms as a service
    • Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
    • Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
    • Hold accountability for all risk associated with platform engineering decision making
    • Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
    • Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks
    • Accountability: People
    • Cascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization
    • Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
    • Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!)
    • Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
    • Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in team work efforts by enabling the work of others
    • Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
    • Identify and develop needed skills (self and others) in a way that is best-suited to the service design and that maximizes delivery efficiency
    • Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
    • Conduct peer reviews, testing, problem solving within and across the broader team
    • Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
    • Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

    Education and experience required:

    • Minimum 5 years’ IT in Finance Sector experience
    • Minimum 8 years’ IT Consulting (as a work function, internal or external) experience
    • 15 or more years of general experience in the Information Technology industry working with computer systems and Infrastructure
    • Minimum 15 years’ experience using the Microsoft Office Suite of products specifically Excel, Word, PowerPoint and Access
    • Minimum 5 years’ experience in Enterprise IT Environments
    • Solid understanding of the ITIL framework and change management principles
    • Minimum 3 Years’ experience with Public Cloud Based Technologies (preferably AWS)
    • Ability to provision and support infrastructure services, specifically Network, Compute, Storage and Identity and Access Management
    • Solid understanding of Public Cloud Storage Services
    • Solid understanding of Public Cloud Access, Authorisation (Roles, Permission) as relates to the provisioning and management of Public Cloud service offerings
    • Experience with the Public Cloud providers’ APIs and CLIs, not just their web consoles
    • Minimum 5 years’ experience doing server support (Windows, Linux, AIX)
    • Solid understanding of and practical experience with on-premises File Storage systems (at least 5 years experience)
    • Windows Server File Services
    • Linux/Unix Network File Services
    • General file system security – permission masks and access control lists
    • User identity management systems
    • Local operating system
    • Active Directory
    • LDAP
    • NAS appliances and software (e.g. Dell Isilon/PowerScale, IBM GPFS/Scale, NetApp)
    • Solid understanding of and experience with Object Storage systems and software (at least 5 years experience)
    • Object storage access protocols (S3, Swift, CAS)
    • Object storage appliances and software (e.g. EMC Centera, Minio, Cloudian, IBM COS, Dell ECS)
    • Experience with SAN Storage (Dell PowerMax, PowerStore, IBM Flash System, Pure Storage) and SAN Fabrics (Cisco MDS, Brocade) is an advantage
    • Certification in either Public Cloud vendors, on-premises Storage or Backup vendors is an advantage
    • Experience with iSCSI driver configuration on Linux and Windows is an advantage
    • Experience with Multipath driver configuration on Linux and Windows is an advantage
    • Minimum 10 years' experience with Shell Scripting (PowerShell, Bash, Command/Batch Scripts)
    • Experience using ANSI SQL to query RDBMS databases / ODBC data sources is required
    • PostgreSQL
    • MySQL
    • SQLite
    • Microsoft SQL Server
    • Experience with a programming language like C, C++, C# - at least 2 years’ practical experience
    • Experience with Python – at least 4 years’ practical experience and able to use Python for
    • Data collection using REST based APIs
    • Data analysis with RDBMS databases or flat files (Pandas or other)
    • Web backend development
    • Basic REST API development
    • Familiarity with HTML, CSS, JavaScript
    • Experience with DevOps and SRE
    • Configuration state management tooling like Terraform, Chef, Ansible
    • General software and systems integration and automation
    • Source code management with Git and GitHub
    • Ability to translate business requirements into infrastructure requirements
    • Help application teams or solution architects define storage requirements, usage, growth and performance
    • Translate solution design requirements into storage system configuration
    • Ability to create processes, procedures and general operational documentation
    • Ability to create infrastructure designs and architecture diagrams
    • Ability to create disaster recovery procedures and execute for IT infrastructure
    • Expertise in Capacity Management
    • Expertise in Quality Assurance
    • Expertise in Service Level Management
    • Expertise in Operations Management
    • Bachelor’s degree in Information Systems, Computer Science or related field, is advantageous

    Education

    • Bachelor's Degree: Information Technology

    go to method of application »

    Lead BackUp Engineer

    Job Summary

    • Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

    Job Description

    Platform Design, Deployment & Optimisation

    • Leads development test and platform management, translating customer, business and technical requirements into components of a service
    • Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream
    • Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes
    • Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience
    • Apply deep technical expertise, design thinking & problem solving skills to solve complex technical problems and enable the teams to deliver high quality solutions
    • Identify & Select the appropriate internal or external technologies to deliver the platform service
    • Applies excellent judgement and identifies and continuously improves on development practices
    • Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain
    • Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs
    • Lead the development and deployment lifecycle for ‘platform / platform components as a service’
    • Design & implement test automation and ensure reusability across the teams
    • Lead efforts to validate architectural, product or service solutions and innovations
    • Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs
    • Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams
    • Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform
    • Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk
    • Use production performance monitoring and customer data to make / inform technical design and implementation decisions
    • Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service
    • Use & test the platform regularly to deeply understand it and discover & implement ways to improve it
    • Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform
    • Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements
    • Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide)
    • Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams)
    • Align teams to service Improvement & innovation plan requirements and influence effective implementation
    • Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
    • Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
    • Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business
    • Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so

    Accountability: Financial & Cost Optimization, Risk & Governance

    • Take full accountability for delivering an optimal Platform Engineering cost model
    • Analyse operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams
    • Understand & contribute to the delivery of an optimal cost : serve of Platforms as a service
    • Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
    • Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
    • Hold accountability for all risk associated with platform engineering decision making
    • Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
    • Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks

    Accountability: People

    • Cascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization
    • Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
    • Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!)
    • Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
    • Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in team work efforts by enabling the work of others
    • Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
    • Identify and develop needed skills (self and others) in a way that is best-suited to the service design and that maximizes delivery efficiency
    • Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
    • Conduct peer reviews, testing, problem solving within and across the broader team
    • Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
    • Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

    Education and experience required:

    • Minimum 5 years’ IT in Finance Sector experience
    • Minimum 8 years’ IT Consulting (as a work function, internal or external) experience
    • 15 or more years of general experience in the Information Technology industry working with computer systems and Infrastructure
    • Minimum 15 years’ experience using the Microsoft Office Suite of products specifically Excel, Word, PowerPoint and Access
    • Minimum 5 years’ experience in Enterprise IT Environments
    • Solid understanding of the ITIL framework and change management principles
    • Minimum 3 Years’ experience with Public Cloud Based Technologies (preferably AWS)
    • Ability to provision and support infrastructure services, specifically Network, Compute, Storage, Backup and Identity and Access Management
    • Solid understanding of Public Cloud Backup Services (AWS Backup)
    • Solid understanding of Public Cloud Access, Authorisation (Roles, Permission) as relates to the provisioning and management of Public Cloud service offerings
    • Experience with the Public Cloud providers’ APIs and CLIs, not just their web consoles
    • Minimum 5 years’ experience doing server support (Windows, Linux, AIX)
    • Experience with implementing and operating Backup software and systems like Rubrik, IBM Spectrum Protect, CommVault, Networker, Avamar, Netbackup
    • Certification in either Public Cloud vendors, on-premises Storage or Backup vendors is an advantage
    • Minimum 10 years' experience with Shell Scripting (PowerShell, Bash, Command/Batch Scripts)
    • Experience using ANSI SQL to query RDBMS databases / ODBC data sources is required
    • PostgreSQL
    • MySQL
    • SQLite
    • Microsoft SQL Server
    • Experience with a programming language like C, C++, C# - at least 2 years’ practical experience
    • Experience with Python – at least 4 years’ practical experience and able to use Python for
    • Data collection using REST based APIs
    • Data analysis with RDBMS databases or flat files (Pandas or other)
    • Basic REST API development
    • Familiarity with HTML, CSS, JavaScript
    • Experience with DevOps and SRE
    • Configuration state management tooling like Terraform, Chef, Ansible
    • General software and systems integration and automation
    • Source code management with Git and GitHub
    • Ability to translate business requirements into infrastructure requirements
    • Help define backup requirements
    • Translate backup requirements into Backup system configuration
    • Help application teams create appropriate backup strategies and processes
    • Ability to create processes, procedures and general operational documentation
    • Ability to create infrastructure designs and architecture diagrams
    • Ability to create disaster recovery procedures and execute for IT infrastructure
    • Expertise in Capacity Management
    • Expertise in Quality Assurance
    • Expertise in Service Level Management
    • Expertise in Operations Management
    • Bachelor’s degree in Information Systems, Computer Science or related field, is advantageous

    Education

    • Bachelor's Degree: Information Technology

    go to method of application »

    Model Development Analyst

    Job Summary

    • Part of the credit risk development team that performs model developments and continuous enhancements of Corporate and Investment Banking models for various asset classes such as large corporates, SMEs, Specialised lending etc. by taking part in the entire credit risk model lifecycle, i.e. model build, implementation, monitoring and governance.

    Job Description

    Accountability: Model development and monitoring (50%)

    • Develop models in-house by ensuring model build data are of sufficient quality, completing statistical data analysis and producing detailed model build documentation while conforming to the governance structures.
    • Partake in the monitoring of models within CIB through the development, standardisation, reporting and review of monitoring packs.
    • Ensure successful implementation of vendor models by assisting the model implementation team through answering technical questions around the model workings (inputs to the model, calculations performed, etc.) and helping out with testing (comparing implementation results with prototype results) to ensure the model is implemented correctly.
    • Develop theoretical understanding and practical application of model development methodology through model building and application experience. Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy. This includes responding to Independent Review questions and reworking the model build to address issues raised.
    • Provide and detail appropriateness, perform and report impact analysis and recommend the use of both existing internal models as well as external industry standard models available e.g. KMV portfolio Manager, Credit Metrics, etc.
    • Provide directional expertise to enhance model building skills within the team, ensuring increased capacity to build models, by transferring knowledge and experience gained.
    • Ensure model compliance with Absa Group governance standards by following and adhering to various standards related to model development.
    • Communicate results and recommendations from analyses and modelling undertaken to other areas of Group Credit Risk, SBUs & cluster by tailoring the interpretation to the audience and using appropriate presentation technology and templates.
    • Enhance model usage through strategy and policy recommendations to the Credit Risk team.

    Accountability: Stakeholder management (25%)

    • Actively engage stakeholders (model users, validation team, monitoring team, regulators) to be fully engaged in process and delivery through email discussions, group meetings and one-on-one discussions.
    • Generate appropriate challenge on model builds from around the cluster by discussing model build detail and ideas.
    • Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions.
    • Convert data extracts into relevant reports and data sets as required. This includes compiling Management Information (MI) and ad-hoc queries while adhering to agreed deadlines. Explaining methodologies and data feeds to the Prudential Authority and their representatives, as and when required.
    • Develop and maintain relationships with relevant business units by understanding the business units’ requirements and by providing feedback in a timely manner.
    • Work with stakeholders to create and maintain a portfolio of business MI by utilising consistent and validated data sources.
    • Contribute towards the development of a high-performance culture. Participate in planning, resource allocation, training and team-building functions.

    Accountability: Consultancy (10%)

    • Support business needs such as forecasting and extrapolations by assisting in analyses as required by business.
    • Create value added knowledge of data and processes by analysing information obtained from Risk data repositories.
    • Compile reports and presentations based on requested analyses on existing and expected scenarios by statistically comparing different scenarios. Use these analyses to make recommendations around next steps or decisions to be taken.

    Accountability: Governance and Adherence (10%)

    • Based on risk research, provide general consultancy for credit risk matters within the cluster, including validation and challenger models.
    • Ensure best practice modelling techniques are in place by conducting research and by liaising with Model Methodology, other SBUs or clusters and/or software suppliers.

    ​Accountability: Continuous self-development and growth (5%)

    • Stay abreast of knowledge and skills relevant to the level and area of work, and actively seek to attain those required for the next level of work.
    • Improve corporate performance by considering influencing events, quantifying the impact on corporate performance and proactively finding solutions.
    • Perform all other duties as reasonably assigned.

    Education

    • Bachelor Honours Degree: BMI - Business Management and Informatics (Required), Bachelor Honours Degree: Physical, Mathematical, Computer and Life Sciences (Required)

    go to method of application »

    Customer Experience Analyst (Fraud Solutions)

    Job Summary

    • Provide specialist support in the development of the Customer Strategy for Fraud Solutions.
    • Provide specialist support in the development and implementation of initiatives related to Customer Communications, Customer Experience, Customer Service, Customer insights, Voice of the Customer and TCF requirements that drive the Customer Strategy. 
    • Work closely with Group Customer Experience teams to ensure customer experience initiatives in the area are aligned to group strategy and practices.
    • Analyse and understand fraud incidents to elicit fraud modus and trends, and gather, interpret and use customer research and data to understand customer needs and expectations to guide business and enhance and improve customer experience, processes, and procedures.
    • Conduct Customer Experience meetings, and workshops with Absa teams across the Group, including internal and external Customer Education.
    • Assist in development and delivery of business process, control, system and functionality improvements, progress and advance the Fraud Customer Journey - either as a standalone project or as part of wider programme of change.
    • To provide a service and manage the customer experience by driving resolution of customer complaints and customer unhappiness for Fraud Solutions.
    • Transfer knowledge and training the teams, keeping the team updated with current fraud and CX knowledge and trends.

    Job Description

    Accountability: Solutioning & Advisory 

    • Serve as subject matter expert for CX across all fraud channels and assist in delivering projects which lead to the creation of an industry leading customer experience.
    • Drive the execution of the Fraud Solutions Customer Strategy in collaboration with Functional support and oversight.
    • Leverage insight and data to ensure that products/services/solutions are truly designed around the customer/client.
    • Critically evaluate fraud modus operandi, customer complaints and Voice of Customer surveys to assess control weaknesses for enhanced service offering and identify opportunities to mitigate negative customer experience.
    • Develop and deliver relevant customer awareness and education based on understanding of fraud threats and trends.
    • Define and conduct (or partner with others to conduct) appropriate research activities, evaluate findings and formulate insights to guide and advise business on actionable steps to enhance and improve CX
    • Develops solutions and redesign processes as well as deliver ongoing customer experience improvements and innovations from various information points to provide Absa with sources of significant differentiation and competitive advantage.
    • Review and approve the output of the design and technical teams to ensure that the planned user experience is achieved during implementation.
    • Work collaboratively in a team and document functional requirements and prioritization from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress.
    • Propagate a culture of treating customers fairly (TCF) and adhere to TCF principles.
    • Transfer knowledge and training within the broader fraud solutions team around the latest CX and fraud topics and trends.

    Accountability: Accountability: Customer Experience Enablement 

    • Work with insight teams to develop a comprehensive understanding of the market, including customer needs, and competitor strategies, and identification of opportunities to leverage this information through great customer experiences through benchmarking, reviews and surveys.
    • Defining, designing and delivering solutions that drives Fraud Solutions Book of Work.
    • Understand and help mitigate potential risks which the strategic customer experience initiatives may pose to the organization and adopt ideas to minimize such exposure to risks.
    • Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs to close the gaps.
    • Provide assistance on the ideal ‘fraud customer experience’ by helping to develop key capabilities that differentiate clients and meet consumer needs.
    • Develop solutions that will enable Fraud Solutions team members to provide a sustainable, proficient and professional level of service to customers, additionally enhancing the employee experience.
    • Develops solutions to solve repetitive customer failures derived from roots causes and insights that adversely affect customer experience.
    • Implement specific service initiatives tailored to the targets agreed for customer service level improvements for the BU (NPS, Customer Satisfaction Index, Complaints, Quality, etc.).
    • Develop and deliver the customer communication artefacts to be executed as part of the customer engagement process.
    • Continuously review experience measurements to ensure best proactive adoption actions and addressing gaps.

    Accountability: Stakeholder Relationship Management 

    • Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistently great customer experiences and effective change that drive customer intimacy and operational effectiveness, leveraging best practice.
    • Build comprehensive networks and sound relationships with businesses required across the Fraud value chain including Fraud industry counterparts. influence ways of working.
    • Engage with Hub Heads and the Fraud Solutions teams to effectively develop and implement new solutions and deliver on the customer strategy.
    • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.
    • Develop and maintain effective relationships with supplier and internal business partners to ensure better support towards Fraud Solutions - strategies, customers, and colleagues.
    • Develop and maintain effective relationships with key industry bodies and play an active role in industry related initiatives.
    • Build working relationships with the respective internal and external stakeholders and keep them abreast of the fraud trends, root causes, customer experience and service performance.
    • Guide and motivate Fraud Solutions Colleagues during business change.

    Accountability: Customer Unhappiness Resolution 

    • Receive, prioritize and resolve and or support resolution and respond to Complaints obtained through various complaint lines.
    • Identify areas where consistent problems occur and provide input into and offer solutions which can be used to minimize or remove the reoccurrence of the specific complaint type.
    • Ensure proactive actions are taken to enhance positive customer experience.

    Accountability: Risk and Control 

    • Ensure that processes, control requirements and risk management frameworks relating to projects is designed and maintained in accordance with the Fraud Solutions governance. Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
    • Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

    go to method of application »

    Support Engineer

    Job Summary

    • Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

    Job Description

    • Absa Investor Services (AIS) offers a holistic range of operational and administrative support solutions to institutional clients including asset managers, pension funds, stockbrokers, life insurers, government departments, global custodians and broker dealers. These solutions include Trustee Services, Derivatives Clearing, Investment Administration, Securities Lending, Issuance, Cash Management and Custody, Safekeeping, Settlements and Corporate Actions.
    • The team require a Support Engineer to bolster current support on new platforms and increase the support base to assist on ARO jurisdictions as we building out the Pan Africa custody business.

    Skills and experience required:

    • Min 2 years + relevant application support experience
    • Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
    • Ability to perform full log analysis
    • Familiarity with JBOSS application server
    • Functional knowledge on SWIFT messaging
    • Scripting using powershell and bash commands
    • Custody business knowledge is desirable, but not essential 
    • Active application monitoring and bug resolution
    • Functional knowledge working on cloud technologies e.g. AWS
    • Proficiency in Linux Server administration
    • Some understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
    • Understanding of frameworks, libraries and coding / scripting languages
    • Affinity for debugging and problem-solving.

    Key Accountabilities: Devops & Support

    • Apply problem solving skills to solve technical problems on existing applications
    • Take ownership for developing advanced design thinking and problem-solving skills in preparation for greater complexity / changing / evolving tech
    • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications
    • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
    • Provide inputs into application documentation for end users
    • Building support knowledge base documentation to guide users through application support processes
    • Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
    • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
    • Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
    • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
    • Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
    • Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
    • Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
    • Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
    • Meet all SLA requirements associated with application support being provided
    • Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
    • Managing deployments through CI/CD pipeline

    Education

    • Bachelor's Degree: Information Technology

    go to method of application »

    Senior Specialist: Product Owner

    Job Summary

    • Implement and lead on delivery of strategic products to ensuring that business stays on leading edge of technology, contributing across the technology stack, from database and develops infrastructure that supports continuous deployment, to native apps.
    • A strategic  role designed to ensure delivery and implementation of business goals and objectives, in practical and functional terms. Functions as interpreter and bridge by facilitating between the business and technical teams who are building, delivering and maintaining a product. Ensures that the voice of the customer is represented to the technical teams by clearly articulating and communicating their needs, and that the voice of the technical team is represented back to the business when relaying constraints, blockers and opportunities, in terms they can understand.

    Job Description

    Product Owner

    • A strategic role designed to ensure delivery and implementation of business goals and objectives, in practical and functional terms. Functions as interpreter and bridge by facilitating between the business and technical teams who are building, delivering and maintaining a product. Ensures that the voice of the customer is represented to the technical teams by clearly articulating and communicating their needs, and that the voice of the technical team is represented back to the business when relaying constraints, blockers and opportunities, in terms they can understand.
    • Generates ideas and strategies that bring the business closer to its goals and needs, in the places where it matters, by identifying the true goals to be achieved and problems to be solved – and transforming these into real requirements and options, and guiding stakeholders through what decisions to make during this process. Entrepreneurial mindset that thrives in breaking down the business objectives into work items and distilling everything into a planned roadmap. Knows how to take overall business vision and turn it into a fully realized product that clients and customers will want to use.
    • Functions as a passionate, hands-on ambassador and is the voice of the product – its history and ideation, purpose, and goals, and short or long-term future. Can share knowledge, answer questions, and assist customers making use of it or wishing to onboard into it.
    • This is an active role, requiring a proactive working style and ability to problem solve with what you have at hand, while still understanding appropriate business guardrails and knowing who to approach for decision-making, ideation evaluation or approval, and innovation processes. As a Product Owner, you are accountable for the actual value delivered back to the business, while functioning as a responsible and involved custodian for business objectives.

    Responsibilities:

    • Lead (directly or indirectly) a team of engineers and/or software developers and define product goals and vision in clear and concrete terms (e.g. by way of requirements, well defined stories and an overall roadmap).
    •  Work with all stakeholders to fully understand needs and objectives and distil these into smaller work items that form a working backlog for the team to draw from.
    • Liaise with and coordinating all parties to create and align around a working definition of success for the product, upfront (e.g. metrics, outputs, frameworks, UI – a complete end-to-end for what a successful product looks like for the end customer making use of it). Align this definition to business value or ROI, as defined by stakeholders who have briefed the product.
    • Communicate product goals clearly to all interested parties.
    • Assess and/or set standards and metrics for product success, quality, efficiency and/or performance. Track against these routinely and highlight milestone achievements.
    • Work and collaborate with technical team members to map out the work items and understand estimated timelines, dependencies, risks, trade-offs and alternatives (where needed). Ensure business stakeholders participate in decisions around trade-offs, if necessary.
    • Regularly communicate back to the business and stakeholders on the progress of work items, any blockers or issues, raising risks, proposing solutions and ideas to unblock when necessary.
    • Publishing and communicating release and go-live dates for products, features, updates or fixes, along with coordinating communications.
    • Creation and management of a product backlog, roadmap and any artefacts needed for a viable and realistic plan the team can execute on.
    • Aligning scope and requirements to budget, time or available resource capacity, and managing expectations with regard to these.
    • Seek out and interpret customer feedback, assess user behaviour and suggest ideas or changes from these.
    • Monitor ongoing product or feature performance with a view to continuous improvement.
    • Create documentation, as and when needed, to facilitate understanding of requirements for future work, document as-is workflows or processes and keep everyone aligned.
    • Identifying process and way-of-work improvements and working with team members to gain efficiencies.
    •  Providing ongoing operational support for existing data products and solutions, including communicating about crisis or support-related issues that require immediate action.

    Skills

    • Working knowledge of various delivery methodologies, especially Agile principles and practices, and ability to apply them in the environment and context at hand.
    • Stakeholder and expectation management.
    • Ability to run, manage and control working sessions with key parties and identifying next steps or generating outcomes (e.g. planning).
    •  Synthesizing outcomes for the product(s) based on business need, value, goals and ROI.
    • Ability to identify risks, dependencies, constraints or blockers – and suggest alternatives, if/when needed.
    • Requirements gathering and planning.
    • Excellent time management and prioritization skills.
    • Understanding of release management, ability to apply contextually.
    • Strong written and verbal communication skills.
    • Solid working knowledge of success and product metrics (know how to formulate the right metrics for the task at hand, or apply existing ones to measure product success).
    • Research (product, market, competitor analysis, domain, etc.)
    • Understanding of data and statistics.
    • Business analysis skills.
    • Understanding of architecture principles.

    Competencies (soft skills)

    • Communication and presentation abilities.
    • Analytical and problem-solving skills.
    • Critical thinking abilities.
    • Collaborative approach to working with team and stakeholders, ability to reach consensus.
    • Strong leadership skills, and able to apply these irrespective of reporting lines.
    • Key decision-making skills (knowing how to find the information you need to make a decision, and when to make it).
    • Building and cultivating key relationships.
    • Commercial acumen/mindset (quantify benefits, operational efficiencies, profit and loss etc.)

    Experience and qualifications

    • Approximately 8-10 years of experience, primarily as a Product Owner.
    • Tertiary qualification in relevant fields, and any additional relevant qualifications (e.g. CSPO).
    • Experience in Agile and Scrum methodologies preferred.
    • Track record of successfully delivering products or features, and experience in developing products.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    go to method of application »

    Actuarial Analyst

    Job Summary

    • This is a non-life insurance specific role within the Corporate Actuarial team. The candidate will support the Actuarial Manager with reserve calculations, IFRS 17 implementation, capital management and regulatory reporting.

    Job Description

    Reserving 

    • Build processes and data extracts to feed into reserving calculations, including IFRS 17 calculations
    • Have a good understanding of the policy administration system and corresponding data flow into financials
    • Monitoring reserve development experience and collaborating with key stakeholders to ensure understanding of trends and impacts on the business

    Regulatory Reporting

    • Operate the SAM regulatory capital model
    • Maintain and further develop the Python code underlying the model
    • Have a good understanding of policy administration system and data flow into financials
    • Continuous improvement and automation of the various models
    • Own Risk and Solvency Management (ORSA)

    Operate the ORSA projection model

    • Assist in setting and monitoring quantitative risk appetite metrics
    • Perform stress and scenario testing as part of the Company’s ORSA processes

    Education and experience required

    • A Degree in Actuarial Science with minimum 6 exemptions (Honours degree would be advantageous)

    Knowledge and skills

    • Strong analytical skills with the ability to take on complex problems
    • Comfortable adapting and responding to change
    • Excellent time management skills with the ability to prioritise deliverables and manage stakeholder expectations

    Education

    • Bachelor's Degree: Actuarial Science

    go to method of application »

    Lead Platform Engineer (Kubernetes)

    Job Description

    • CIB Corporate Technology is seeking a Lead Platform Engineer with experience in Kubernetes to join our team who has a culture of learning, trust, empowerment, flexibility, recognition, work-life harmony and diversity & inclusion.

    Key Responsibilities:

    • Design, deploy and maintain Kubernetes clusters on-premises and in AWS cloud using industry best practices.
    • Work collaboratively with other engineers and stakeholders to ensure high-availability, reliability, scalability and security of our Kubernetes platform.
    • Develop and maintain infrastructure as code to automate deployment, scaling, and management of Kubernetes clusters.
    • Collaborate with software development teams to ensure seamless integration of Kubernetes platform with their applications.
    • Continuously monitor and improve the performance, reliability, and security of the Kubernetes platform.
    • Provide technical guidance and support to other members of the team and stakeholders in the areas of Kubernetes architecture, deployment and management.
    • Troubleshoot and resolve any issues related to the Kubernetes platform.
    • Stay up-to-date with industry trends and advancements in Kubernetes technology to ensure the platform is optimised for performance, cost-effectiveness and security.

    Key Requirements:

    • Relevant B-Degree in Computer Science or Informatics preferred but not essential if minimum requirements of experience & practical application is evident
    • 8 years software development experience
    • 5+ years of experience in designing, deploying and managing Kubernetes clusters
    • Strong understanding of Kubernetes architecture, deployment, and management
    • Experience in infrastructure as code (IaC) tools such as Terraform or CloudFormation
    • Familiarity with AWS services and best practices for Kubernetes deployment in AWS
    • Knowledge of networking concepts and security best practices in Kubernetes
    • Strong analytical and problem-solving skills
    • Excellent communication and collaboration skills

    Ideal Certifications experience:

    • Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)
    • Terraform associate
    • AWS certified cloud practitioner or AWS Associate level certifications
    • Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack
    • Experience with Helm, Kustomize, Argo CD, Flux or related deployment tools

    What would make you a good fit?

    • Willingness to learn or expand your Kubernetes knowledge
    • Want to experience with DevOps tooling
    • Have a light-hearted sense of humour
    • Enjoy learning new technologies
    • Can deal with the large cognitive load that platform engineering presents
    • Passion for problem solving
    • Want to solve technical problems for technical peers instead business problems for business owners
    • Have a positive can-do attitude with matching enthusiasm
    • Excellent written and verbal communication skills
    • Collaborative team player that communicates effectively
    • Able to work within an autonomous self-organising team
    • Holds standards or ways of work to offer and contribute to team

    go to method of application »

    Internal Auditor - Human Capital

    Job Summary

    • To monitor the risk profile of the business and execute People risk and Operational Risk audit assignments in accordance with the Group Audit Plan and Internal Audit methodology, relevant policies, procedures and quality standards.

    Job Description

    Accountabilities:

    Audit planning

    • Participate in the 6+6 audit planning cycle, provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.

    Assurance

    • Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.
    • Actively participate in all the audit phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure audit observations and planned actions are agreed with management for factual accuracy).
    • Ensure delivery adheres to the audit methodology and quality standards.
    • Identify opportunities for using Data Analytics and enhanced automated auditing techniques.
    • Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.

    Teamwork

    • Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.

    Relationship and Portfolio management

    • Business Monitoring and stakeholder engagement - Develop and maintain relationships with business (including 1and 2 Line of Defense) and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the 3 LOD to strengthen the control environment.
    • Provide input into Risk and Committee reporting, clear messaging and impact on the risk and control environment of the business.

    Knowledge Management

    • Display professional skepticism and apply a residual risk lens to potential audit issues with management and in final reporting.
    • Continuous upskilling on both technical and other core competencies.
    • Keeping up to date with industry trends, regulatory changes and professional standards.
    • Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards

    Education and Experience:

    • 3 to 5 years audit experience required
    • Previous audit experience within banking required
    • CIA qualification (preferred)

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Financial Adviser (FAIS) (Durban)

    Job Summary

    • To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

    Job Description

    • Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
    • Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
    • Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
    • Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
    • Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
    • Follow all the steps in the designated client engagement process as specified by Absa Advisers.
    • Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
    • Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

    Accountability: Meet sales and/or growth targets

    • Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
    • Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
    • Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
    • Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
    • Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
    • Generate and discuss a formal recommendation including product quote(s) for the client.
    • On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
    • Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
    • Submit the proposal forms to the relevant product providers for processing.
    • Ensure that the issued policy aligns to the recommended product.
    • Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
    • Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
    • Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

    Accountability: Manage own commission earnings

    • Capture the correct Policy Relevant Information (PRI) number on the Commission system.
    • On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
    • Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

    Accountability: Practice Management

    • Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
    • Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
    • Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
    • Participate performance development (PD) discussions as required by the Absa performance management standards.
    • Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
    • Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
    • Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
    • Remain fit and proper as required for FAIS flagged roles.
    • Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
    • Segment the client base according to profile, income potential and commission income.
    • Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

    Accountability: Personal Development

    • Attend all the required training to attain accreditation to market Absa approved products.
    • Attend all the requisite internal training (i.e FAIS-related programs/courses).
    • Attain the required FAIS credits in order to attain Fit and Proper status
    • Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

    go to method of application »

    Financial Adviser (FAIS) (Kokstad)

    Job Summary

    • To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

    Job Description

    • Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
    • Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
    • Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
    • Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
    • Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
    • Follow all the steps in the designated client engagement process as specified by Absa Advisers.
    • Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
    • Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

    Accountability: Meet sales and/or growth targets

    • Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
    • Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
    • Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
    • Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
    • Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
    • Generate and discuss a formal recommendation including product quote(s) for the client.
    • On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
    • Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
    • Submit the proposal forms to the relevant product providers for processing.
    • Ensure that the issued policy aligns to the recommended product.
    • Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
    • Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
    • Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

    Accountability: Manage own commission earnings

    • Capture the correct Policy Relevant Information (PRI) number on the Commission system.
    • On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
    • Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

    Accountability: Practice Management

    • Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
    • Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
    • Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
    • Participate performance development (PD) discussions as required by the Absa performance management standards.
    • Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
    • Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
    • Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
    • Remain fit and proper as required for FAIS flagged roles.
    • Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
    • Segment the client base according to profile, income potential and commission income.
    • Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

    Accountability: Personal Development

    • Attend all the required training to attain accreditation to market Absa approved products.
    • Attend all the requisite internal training (i.e FAIS-related programs/courses).
    • Attain the required FAIS credits in order to attain Fit and Proper status
    • Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

    go to method of application »

    Relationship Exe Commercial Premium (Ermelo)

    Job Summary

    • Optimise the profit and economic value of portfolios of Premium  Business key account clients requiring high complexity commercial banking requirements by focusing: 
    • a) origination efforts to quire new clients; 
    • b) cross-sell to existing client base; 
    • c) coverage efforts to service clients in accordance to the segment CVP

    Job Description

    • Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
    • Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients.
    • Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Requirements:

    • 5-8 years' experience
    • Fluent in Afrikaans

    Required Skills:

    • Solid Agriculture
    • Business Banking
    • Accounting background

    Qualifications:

    • NQF level 6 (Business, Commerce & Management Studies)

    Education

    • National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

    Method of Application

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