Support Engineer at Absa Group Limited (Absa)

Job Summary

• Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

• Absa Investor Services (AIS) offers a holistic range of operational and administrative support solutions to institutional clients including asset managers, pension funds, stockbrokers, life insurers, government departments, global custodians and broker dealers. These solutions include Trustee Services, Derivatives Clearing, Investment Administration, Securities Lending, Issuance, Cash Management and Custody, Safekeeping, Settlements and Corporate Actions.
• The team require a Support Engineer to bolster current support on new platforms and increase the support base to assist on ARO jurisdictions as we building out the Pan Africa custody business.

Skills and experience required:

• Min 2 years + relevant application support experience
• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
• Ability to perform full log analysis
• Familiarity with JBOSS application server
• Functional knowledge on SWIFT messaging
• Scripting using powershell and bash commands
• Custody business knowledge is desirable, but not essential 
• Active application monitoring and bug resolution
• Functional knowledge working on cloud technologies e.g. AWS
• Proficiency in Linux Server administration
• Some understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Understanding of frameworks, libraries and coding / scripting languages
• Affinity for debugging and problem-solving.

Key Accountabilities: Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem-solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Building support knowledge base documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Managing deployments through CI/CD pipeline

Education

• Bachelor's Degree: Information Technology