Fresh Jobs at Absa Group Limited (Absa)

Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Provide leadership direction and oversight in managing a team within Fraud Solutions which is focused on execution of Fraud mitigation strategies, providing delivery of the desired customer and colleague experience, and delivering high quality identification, investigation and resolution of fraud.
• Identify fraud threats and elevate fraud trends and emerging risks and Modus Operandi across products and channels. 
• Develop, maintain and manage internal and external stakeholder relationships, manage operational risk, regulatory reporting and industry engagements.
• Protect the bank, the Absa brand and customers from risk and impact associated with fraud through broad understanding the business and effective Fraud Intelligence

Job Description

• Implement strategies effective for the detection, prevention and investigation of fraudulent activities and implement fraud prevention strategies and processes necessary for minimising risk of fraud.
• Effectively manage new rules implemented by Fraud Strategy and provide input into latest fraud trends to assist with effective rule maintenance and creation.
• Partner with the Fraud Community to deliver insightful strategic guidance based on elevated fraud insights and mitigation recommendations.
• Translate strategic plans into operational processing objectives and tactical plans.
• Understand the overall fraud environment, its dynamics, strategies, and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas. 
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs agreed with business and the Fraud Community to close any gaps.
• Execute the customer experience strategy and Treat Customers Fairly principles (TCF) and ensure delivery of the desired customer experience.
• Take responsibility for managing the business efficiently and continually striving to enhance existing capabilities (processes, tools/ systems) to deliver superior standards of efficiency and service.
• Develop, enhance and execute the operational risk regulatory and industry liaison strategy and framework. 
• Oversee, review and challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Community and regulators where applicable. To ensure overall governance and oversight is maintained. 
• Understand industry and regulatory requirements and take responsibility to oversee, review, challenge and report on the risk to regulators, industry partners and senior management where applicable.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Develop the product strategy, portfolio shape, commercial agenda and drive the full lifecycle for new and existing credit products and services (Term Loans, Student Loans, Revolving Loans and Payday Loans) from proposition to development, to deliver a compelling and market competitive value proposition.

Job Description

Strategy Formulation and Execution:

• Develop the product and proposition management strategy incorporating the use of market analysis and data from product conceptualization, design, financials, commerciality, development, implementation and go-to-market planning.
• Includes the formation integrated proposition development incorporating products, services and proposition across product houses and clusters (where required)
• Provide Pricing strategy input & direction

Customer Primacy:

• Drive customer primacy through the formulation and management of compelling product propositions and product offerings

Sustainable Growth:

• Using extensive market data and trend analytics, understand the product make-up mix and offerings that would ensure future sustainability and growth including the explorations of next-generation products and propositions.
• Provide steer into effective product management and product life cycle management for sustained product and customer growth

Client-Driven Innovation and Change:

• Accountable for the exploration, introduction and implementation of innovative new products and services, through driving of change initiatives through BOW prioritization
• Ensure that Customer experience standards are aligned to the product/proposition
• Drive competitive advantage through continuous innovation

Leading Talent:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Maintain and drive strong operational and solutioning capabilities within the team to deliver on evolving customer and market requirements.
• Drive colleague experience and stability and create a culture of continuous improvement.

Operational Effectiveness:

• Ensure the operationalisation of existing and new initiatives in a cost-effective, operationaly efficent and timely manner to ensure speed to market and commercial viability.
• Drive Product/position simplification/rationalization to ensure remains relevant and fit for purpose

Digital Adoption:

• Drive the conceptualisation, design, build and development of products and propositions to ensure uptake and usage via the digital platforms thus driving digital adoption.
• Good Governance, Risk and Compliance:
• Drive governance, risk mitigation and compliance in all phases of product proposition, development, delivery and managment including the change process. Ensure adherance with all regulatory requirements and standards in all phases to prevent non-complaince.

Education

• Bachelor's Degree: Business, Commerce and Management Studies

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Job Summary

• Manage and grow a portfolio of high net worth clients, trusts, investment holding companies and businesses, servicing their banking, lending and foreign exchange requirements. 
• Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advise and support in terms of practice formulation and associated best practice improvements

Job Description

New Business Organisation:

• Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe
• Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit
• Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX.
• Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.

Client service:

• Manage and Grow Existing Client Relationships: Quarterly meetings with each client in your designated portfolio; Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region
• Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience as well
• Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX.
• Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees Act as the key contact point for all client transaction queries across multiple locations within a Region.

Client Relationship Management:

• Maintains highest levels of service and delivery to existing clients at all times
• Key contact for all banking and credit (vanilla credit) advice and client queries
• Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group
• Involvement in credit related tasks: Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions
• Accountable for providing information related to the security status reports and performance of financial analysis
• Ultimately responsible for ensuring that credit review processes is conducted on time
• Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed

Governance and Control:

• Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model.
• Ensuring that all actions are in line with procedures according to the Front Office manual.

Query Resolution:

• Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints

Operational Support:

• Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required; Act as focal point for clients dealing with day-to-day administration across the range of services and products.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Do you have extensive experience as a Term Loans Product Manager. This is just the perfect opportunity for you. The Term Loans and Working Capital Product Manager is responsible for developing, managing, and optimising term loans and working capital products for Business Banking (BB) customers. This role will work closely with the Corporate Investment Banking (CIB) trade and working capital and business banking term loans and working capital teams to align strategies, leverage synergies, and deliver solutions tailored to corporate and SME clients. The goal is to ensure that the term loans and working capital offerings are competitive and effectively meet the evolving needs of business clients.

Job Description

Product Strategy & Development

• Manage the suite of term loans and working capital products for BB clients including overdraft, guarantees and trade loan products.
• Collaborate with the CIB trade banking teams to align product strategies across BB and CIB, ensuring a unified approach.
• Conduct market research to identify trends and gaps in term loans and working capital products for business clients, ensuring competitiveness and relevance.
• Work with internal teams (IT, segments, operations, risk, compliance) to ensure smooth implementation and operational efficiency for new and existing products or product enhancements.

Product Performance

• Responsible for managing, monitoring & driving product essentials including, but not limited to:
• Product profitability and cost management;
• Product and service quality and performance;
• Legal/ regulatory & other risk requirements;
• Sales volumes; and
• Complaint resolution.

Business Change

• Portfolio management: Plan and manage on-going product investment and activity in line with defined portfolio balance required. Include capacity and capability planning and development
• Stakeholder management: Identify key stakeholders per product. Ensure clear understanding of their expectations and appropriately manage these together with the agreed objectives.
• Engage stakeholders to build ongoing support, mutual understanding and common commitment of values and principles.
• Define and agree stakeholder communication matrix

Strategy and Planning

• Define the service model for the product set across the various service providers including but not limited to Channels, Operations, IT, Sales and Client on boarding.
• Prepare and present key business cases underpinning strategic investment initiatives to maintain or build out the product capability.
• Challenge existing pricing strategy by understanding the risk & reward opportunity and competitor levels and implement these strategies into production, by liaising with Sales, Information Technology (IT) and other stakeholders within which pricing development, enhancements and management will be effected.
• Provide product analysis and recommend future strategies, especially in light of updated product and competitor activity.
• Strive for optimal product performance to balance marketability with profitability, working closely with other value streams and sales colleagues.

Sales Support

• Serve as the interface between the CIB Product team, the BB segment team and the product specialist sales team.
• Collaborate with the BB segment sales teams to understand the specific trade and working capital product needs of their clients, providing them with the necessary tools and product knowledge to effectively sell trade banking solutions.
• Work closely with the product specialist sales team to drive increased product adoption.
• Ensure that both the segment and specialist sales teams are fully equipped with the right marketing collateral, product updates, and training to engage business clients.

Education and Experience Requirements 

• Relevant Honours Degree (NQF 8 Level)
• Relevant Masters Degree (NQF 9 Level – preferred)
• Over 10 years Finance experience within Corporate and /or Business Banking
• Working Capital and Term Loans experience preferred

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

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Job Summary

• Responsible for the development and execution of the bancassurance channel strategy within Absa Insurance Company (AIC) assuming full responsibility and accountability for driving growth, profit and loss management and business operations for the Homeowners Comprehensive (HoC) and Commercial lines business. 
• In addition, the role will oversee the Technical Underwriting and Reinsurance portfolios of the business.  
• This role creates strategic relationships and partners with banking ecosystem to drive growth and sales whilst ensuring the delivery of high-quality insurance products and services to the customers. 
• The accountable executive will work closely with the Retail Bank and Short-term Insurance Exco team to align bancassurance strategies with overall business objectives.

Job Description

Accountability area 1: Strategy Development & Execution  

• Responsible for the Bancassurance portfolio strategy and execution through effective partnering with the relevant stakeholders, both internal and external in alignment with the BU and Cluster objectives.
• Develop plans to penetrate and expand the targeted segments and market opportunities.
• Drive profitable growth through fostering closer alignment with the bank and open market.
• Identify and implement relevant strategic, tactical, and other support interventions to meet objectives.
• Identify appropriate products for distribution and give input into product development.
• Understand the customer and partner needs to develop and drive the customer and partner propositions across the relevant segments and Regions.
• Manage the key inter-relationships / dependencies between the overall sales planning, execution functions residing within business and enablement functions to ensure alignment between functional areas and overall AIC  and to ensure that the overall business strategy, together with the key measurements are delivered and realised.
• Driving communication for growth and profitability agenda and key themes across the business at different Management layers / audiences at the various Exco, Manco, meetings and at the various Forums to ensure alignment across the AIC community.
• Establish value-based strategy for all leads and sales opportunities within Absa Insurance Company  across all portfolios.
• Provide business insights based on trends, competitor offerings and global best practices as it relates to Absa Insurance Company  .
• Contribute as a key ExCo member to the overall agenda internally and with external stakeholders, ensuring that the AIC agenda is appropriately managed and reported to all requisite stakeholders, particularly the Absa Insurance Company ExCo.

Accountability 2: Stakeholder Management 

• Identify and cultivate strategic partnerships that enhance distribution network.
• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Pro-actively drive up the integration into the different areas of the bank to achieve sustainable profitable growth.
• Build and develop relationships across the Absa Group with various stakeholders with the intention of improving collaboration to maximize business growth.
• Accountable to lead and drive up the visibility and clearly communicate the STI value proposition to Cluster, Group, Colleagues and Customers.
• Foster collaboration with Bank stakeholders to jointly identify partnership opportunities to benefit the wider franchise and drive- up growth. 

Accountability 3: Client-Driven Innovation and Growth

• Stay abreast of industry trends and role players and ensure that AIC is well-positioned to provide competitive and industry-leading products and services.
• Provide input into the overall AIC experience.
• Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Identify technology solutions to streamline sales processes and leverage technology solutions to enhance efficiencies.

Accountability 4:  Data Monetisation

• Consider the explicit use of data and its inherent value to explore opportunities, plan and guide all decisions for execution.
• Use data to obtain a quantifiable economic benefit for the area of accountability, leveraging internal or indirect capacity to make measurable business performance improvements and inform decisions accordingly.

Accountability 5: People Management

• Create an innovative, high-performance culture.
• Set up clear plans to grow talent by supporting them to make the transition to Exco succession bench.
• Ensure effective implementation of group standards for formal Performance Development.
• Working with the People Lead and other executives, develop a learning and development strategy that will address the current and future business needs.
• Ensure there is a clear plan to support the enterprise and BU transformation objectives and ensure this is implemented. 
• With the support from the People Lead, establish a clear plan to attract and retain diverse talent to support business ‘s current and future needs.  
• Working with the People Lead and your senior management team, ensure that the key insights from the EOS are understood in detail and clear remedial plans are implemented. 

Accountability area 6: Risk Management, Governance and Control 

• Maintain a BU Risk Dashboard and ensure adequate controls are in place for the BU to remains at acceptable risk appetite.
• Enforce a culture of proactive compliance and risk management at all levels within the BU.
• Work with the Risk & Governance team  to determine action plans to effectively reduce and manage risk related to audit findings, Compliance and Risk issues.
• Actively drive the closure of actions and review the issue assurance testing conducted on all closed items.
• Actively monitor the timely completion of Group Compliance assessment and training within the BU
• Ensure compliance with all the applicable banking and insurance regulatory laws, standards, and best practices.
• Implement appropriate systems and controls in accordance with approved risk appetite  and consistent with internal policies and procedures, both from a Banking and Insurance regulations perspective
• Address any identified inadequacies or gaps in the control environment and timeously escalate same through the Absa governance structures, were material and justifiable.

Education

• Bachelor's Degree: Business, Commerce and Management Studies

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Job Summary

• As a Specialist and SME within the exciting field of Payments you will be responsible for and prepare specialist payments tactical and operational information for all bank stakeholders as well as informed decision making/intelligence to enable the business at large.
• Provide guidance to internal teams, including Risk, Sales, Fraud, Issuing & Acquiring around Card Scheme rules and requirements.

Job Description

Key Descriptors

• Develop and maintain 2nd Line policies relating to scheme requirements
• Manage compliance requirements from relevant schemes
• Strong knowledge of Visa/Mastercard rules
•  Ability to identify relevant Card Scheme rule updates that could impact compliance and reputational risk

Education/Qualifications

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies
• Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business
• Change programmes: Play the role of SME on operational change and efficiency programmes
• Continuous improvement: Continuously identify and give input on ways to improve operations in the business
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• We are seeking an experienced and hands-on Specialist Salesforce QA Engineer to join the high-performing Integrated Channels team within Everyday Banking.Design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering

• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as an QA automation specialist engineer
• Actively participate in daily Scrum and project planning meetings.
• Participate and analyze test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) – using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation)
• Prepare QA & Automation testing documentation (planning, design, execution and sustainability)

Develop automation test plans

• Develop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)
• Perform various types of automation testing (regression, integration, black box, scalability)
• Evaluate automated test cases and analyse & report results
• Facilitate test plan / case reviews within squads
• Work with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancement
• Contribute to the design and selection of testing frameworks for business applications
• Deliver all automation & technical testing deliverables on time (always)
• Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)
• Conduct performance monitoring on applications / components of applications for which you’ve designed and executed test scripts / plans
• Produce quality and testing outcome metrics and reports

DevOps

• Follow engineering best practices and continuously improve on engineering knowledge to successfully shift our QA capability forward
• Leverage coding language understanding & expertise to deploy testing requirements for specific products / services
• Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
• Shift from testing features to supporting & being accountable for full product delivery

Risk & Governance

• Ensure compliance with technical risk and governance requirements
• Ensure work is compliant with automation testing frameworks and standards
• Proactively identify and communicate risks ahead of need
• Participate in Business Continuity, Disaster Recovery, Incident Management processes as required and implement mitigating actions

People

• Participate in peer reviews & continuously develop automation testing awareness & capability across squads

Qualifications

Skills and Experience Required

• 5-8 years experience in a similar envronment
• AccelQ test automation
• API testing
• Salesforce functional testing (Front-end and Back-end)
• Agile methodology
• Software Development Life Cycle

Certifications (Non-negotiable)

• ISTQB foundation
• Salesforce Admin

Education

• Bachelor's Degree: Information Technology

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Job Summary

• We have a vacancy for an Auditor with Cyber Security and Technology Infrastructure experience to join our Group Internal Audit Division. The incumbent will execute audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards.

Job Description

Responsibilities include but not limited to:

• Develop an in-depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
• Assist the Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager
• Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment.
• Support the Audit manager in the identification of risks to be tested by participating in planning sessions.
• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
• Evaluate the design and operating effectiveness of controls and document all working papers in the audit management platform for review by the audit manager.
• Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
• On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Audit Manager and Head of Audit.
• Provide feedback to the Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
• Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.

Education and Experience:

• Technology and Cyber security management best practices
• 2-3 years working in Internal/External audit or commensurate experience in a major financial institution.
• 2-3 years Risk and Governance Auditor experience , preferably from a Bank or Audit Firm or Consultancy

Knowledge & Skills:

• Knowledge governance and compliance advisory in respect of banking products and investment products
• Technology and Cyber security management
• Data analytics
• Automation of processes and reporting
• Ability to influence and interact with various stakeholder
• Maintain confidentiality
• Ability to work in a pressurised environment

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver specialised project management administrative support services.

Job Description

• Project and Programme administrative activities across the Voice Technology change portfolio.  Performing portfolio-related administrative tasks such as maintaining information files, completing project documentation, and ensuring adherence to all project governance across the Voice portfolio.  Quality Assurance:  Maintain a desired level of quality across Voice Technology initiatives, especially by means of attention to every stage of the process of delivery, meeting deadlines and completing tasks in a timely manner.

RESPONSIBILITIES

• Support in crafting and maintaining the overall Voice Technology book of work.
• Serve as the primary point of contact between Group Finance, Business, Tech Delivery Leads, and external stakeholders.
• Operational efficiency of the overall Voice Technology Portfolio, measuring and evaluating resource capacity and productivity.
• Stand-in for the overall Voice Technology Change Portfolio, should the People Manager be out of the office.
• Support Program and Project Execution across the Voice Technology Portfolio
• Follow up on action items identified in weekly meetings, and perform associated tasks where applicable to the project function.
• Weekly action list updates in Leadership check-in sessions
• Risks/issues updates
• Work closely with the Portfolio Lead and Tech Delivery Leads to develop or assist in developing business cases.
• Change Process, Governance, and Stakeholder Management
• Ensure overall adherence to corporate governance procedures, processes, and risk controls by Senior Tech Delivery Leads and their teams.
• Ensure projects are compliant by flagging exceptions and resolving any issues that arise.
• Uploading/storing of governance documentation.
• PlanEx Project Reporting and Resource Management
• Be the first point of contact for the Voice Technology Portfolio function and know about upcoming PlanEx features.
• Create projects on PlanEx and ensure Tech Delivery Leads across the portfolio update their milestones, finances, change control notes, RAGs, weekly project updates, capacity management, CRAIDs, and actions, as well as governance on PlanEx.
• Ensure that resources are captured on PlanEx and that Manpower resources are attested, project lifecycle stages are updated and accurate, which enables the Finance Business Partner to pass the entry to the Group to receive Capitalisation credits.
• Close collaboration with Tech Delivery Leads to ensure that exception reports, including data quality gaps, are closed out.
• Gathering and consolidating the monthly Voice Tech Change Council pack and associated meeting minutes.
• Invoice QA Checks, Invoice Payment Process, and Vendor Management
• Adjust and communicate accruals that must be made before year-end so that it doesn’t affect next year's budget.
• Ensure that every invoice is accompanied by a valid contract, purchase order, approvals, and processed as per the CRC process. Ensure that all payments are done in a timely and accurate manner.
• Ensure individual project benefits are monitored and captured on PlanEx and ensure that they are included in MTP and tracked by Benefit Owners.
• Track Qualitative benefits and post-run costs. Ensure targets are met and maintain oversight of projects. Track and ensure Tech Delivery Leads are accountable, aligning with their Business case and PlanEx.
• Manage the reporting activities of the project team members.
• Comply with the appropriate structures established and maintained by the Portfolio Lead.
• Support the routine portfolio meetings
• Manage portfolio operational and execution risks
• Maintain detailed and accurate project and resource plans, with current estimates for activity completion on programme/portfolio level.
• Monitor and control the use of resources and funds against the original budget across the Voice portfolio.
• PO creation and Project Closure
• Ensure the accuracy of FOO and that the correct process has been followed prior to sending FOO for PO creation on the IN number/Cost Centre. Review Open PO's on a bi-weekly basis. Identify long outstanding PO's and obtain outstanding invoices/confirmation from Vendor/PM and action accordingly.
• Ensure that projects are formally closed on PlanEx by ensuring all PO's are closed and PM complete the PDLC Governance gate requirements (project closure report, accurate benefits are captured and tracked).  Ensure that the Project gets closed on SAP.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support in the development and implementation of quantitative analytics, planning and associated service delivery processes, methods and techniques; enabling the provision of sound product development expertise.
• The primary focus of this role is to support the implementation and integration of credit risk models by analyzing model requirements, preparing data, developing implementation code, and enabling successful model embedment within business processes. The incumbent will ensure that all implementation tasks adhere to internal risk policies, model governance frameworks, and regulatory requirements.

Job Description

Model Data Analysis & Preparation

• Analyze model build documentation and other artifacts to understand and define data requirements.
• Conduct data testing and quality assessments to ensure inputs are fit for modelling purposes.
• Investigate and apply suitable data preparation methods aligned with model implementation standards.

Model Implementation & Testing

• Develop and test implementation code using SAS (Base, SQL, Macros), Python, or SQL.
• Create and maintain implementation documentation including sign-off and post-implementation review packs.
• Provide technical support to stakeholders during model rollout and respond to queries on model logic and execution.
• Facilitate model embedment into operational environments, ensuring models are used accurately and effectively.

Regulatory Reporting & Compliance

• Maintain and update regulatory reporting processes and contribute to regulatory impact assessments.
• Investigate and respond to regulatory-related queries and audit findings.
• Ensure compliance with Model Risk Policy, RDARR standards, Data Privacy, and other governance frameworks.
• Keep abreast of updates to policy and standards and proactively resolve any non-compliance.

Stakeholder Engagement

• Collaborate with key stakeholders, including model owners, developers, validators, users, regulatory teams, and IT.
• Communicate progress, risks, and issues effectively across stakeholders through reports, presentations, and meetings.
• Proactively engage in cross-functional discussions to ensure smooth model integration and process alignment.

Project Participation & Continuous Improvement

• Contribute to the ongoing project of automation and standardization of model implementation processes.
• Participate in continuous improvement initiatives and propose enhancements to data pipelines, documentation, and testing routines.
• Support knowledge sharing and provide model usage training to end users.

Qualifications:

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Actuarial Science, or a related quantitative field.

Experience:

• Minimum 3 years’ experience in model development, data analysis, or model implementation within a banking or financial services environment.
• Practical experience in Base SAS, SAS Enterprise Guide, SAS Macros, and SAS SQL.
• Exposure to regulatory capital or IFRS 9 impairment models is advantageous.
• Experience with regulatory reporting and stakeholder engagement preferred.

Skills & Competencies:

• Strong analytical and problem-solving abilities with attention to detail.
• Proficient in data manipulation and automation using SAS, SQL, or Python.
• Effective verbal and written communication skills, able to convey complex technical concepts to non-technical audiences.
• Ability to prioritize and manage multiple tasks in a dynamic, deadline-driven environment.
• Collaborative and proactive with a focus on continuous learning and excellence.
• Knowledge of Power BI and SAS Visual Analytics is advantageous.

Governance & Compliance:

• Ensure all activities align with Absa’s Enterprise Risk Management Framework and relevant internal policies.
• Actively identify, report, and manage risk events relevant to the role.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To take full responsibility of selling physical cash solutions offering to potential customers and drive acquisition of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on acquiring new business as well as switching physical cash management solutions from competitor banks. To build and maintain professional relationships and drive sales via sales campaigns, leads and cold calling and achieve sales and turnover targets. Ensure the execution of the sales capability that delivers excellent customer service and relationship management for our cash customers and internal business partners.

Job Description
Accountability: Revenue and merchant growth through sales enablement

• Identify sales opportunities and offer solutions appropriate for customers’ physical cash needs, goal and objectives by using the tools which outlines the products customers currently have and the propensity for new product take-up.
• Adopt a commercial approach to appropriate cost to serve versus value generation.
• Achieve the agreed new business turnover, new business and other revenue targets as agreed.
• Ensure that physical cash deals are profitable to the bank.
• Complete new applications and ensure that process is finalized within the agreed service level turnaround times with a continuous follow up on progress of outcomes. This will also entail the communication of the decision outcome to the customer.
• Implement an individual sales plan that is linked to the regional sales plan and overall Physical Cash Solutions strategy and business plan.
• Participate in the design and execution of the regional sales plan to ensure that targets are delivered on.
• Action all sales leads received from potential customers as well as all internal business partners within the agreed service level agreements and turnaround times.
• Adhere to the laid down sales processes and procedures within the Physical Cash Solution frameworks.
• Negotiate pricing, complete and sign new applicable agreements prior to implementation.
• Execute on the regional sales plans by ensuring an increase in the percentage of customers taking physical cash solutions through the conversion of qualified leads into sales by selling offers, which benefit the customer as well as the organization.
• Achieve sales (new business and existing growth) that will establish Physical Cash Solutions as a center of excellence for Sales execution across the Commercial markets.
• Negotiate pricing and allocate rates within the allocated mandate and refer to the next mandate holder where outside of mandate with the appropriate business motivation.
• Align and implement sales initiatives with the Business Banking units with the aim of implementing a  sales methodology that will lead to cross segment revenue and customer growth.
• Monitor effectiveness of regional sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns where required.
• Execute on the regional retention plans in alignment with STP objectives and Customer Experience strategy.
• Work closely with internal and external business partners to ensure that our sales execution delivers on best in class products, services and support.

Accountability: Sales performance and execution

•  Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.
• Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.
• Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.
• Review national competitor information, market trends on a regular basis and propose solutions to direct manager to ensure that Payment Solutions offers a competitive product or make a recommendation to introduce a better product or offer.
• Check that approved deals have been taken up to increase market penetration in new and existing business. Ascertain reasons for deals not taken up by liaising with the relevant internal business partner (Business Bank, Acquisitions, Enterprise, etc.).
• Understand the relevant product features and benefits to ensure that accurate information and solutions are shared with merchants and internal business partners.
• Analyze sales data (financials) and customer insights to enhance lead to sales generation and feedback responses to internal business partners to assist in adopting a sales methodology that is not silo focused.
• Investigate customer and internal business partner requirements and implement a desired Payment solution footprint that will ensure the achievement of revenue streams.
• Reporting on individual sales performance.

Accountability: Relationship Management

• Reposition the Physical Cash Solution regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.
• Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
• Manage the relationship with top physical cash customers in the region and ensures that an effective and efficient relationship model is in place to retain cash customers within the allocated portfolio.
• Update the line manager as well as regional business partners on the sales performance and provide input where required.
• Internal and external customer meeting attendance where required.
• Engage with the RBB business partners with the aim of promoting the value proposition of Physical Cash Solutions.

Accountability: Customer Experience Execution

• Execute on the business unit's Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
• Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its' sales and after sales support objectives.
• Ensure smooth and effective migration and on-boarding of new merchant relationships.
• Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.
• Adhere to Customer Experience and service quality standards in line with Group Customer Experience strategy.
• Implement improvement initiatives that will ensure high quality standards and customer experience.
• Constantly keep abreast of the latest developments and trends with regard to customer expectations and service.
• Ensure that all allocated complaints have been resolved within the allocated time frames as per the Treating Customers Fairly (TCF) principles.
• Accept primary responsibility for customer satisfaction through excellent service by ensuring that Physical Cash is the market leader in terms of turnaround times, pricing and value for money.

Accountability: Risk and Compliance Management

• Maximize sustainable risk by adjusted portfolio contribution.
• Work closely with the Risk and Control Assurance team and line manager to determine appropriate RCA's and adherence to RCA requirements.
• Review risk and controls that exist in the region and own the adherence to control assurance.
• Embed legislation affecting Sales and Sales procedures.
• Complete required compliance and other attestations and ensure that impacted team members  complete their attestations and compliance tests.
• Complete attestations to testify to the adequacy of controls in the region on request.

Education and Experience Required

• NQF level 7 qualification (Finance, Sales, Commerce) – preferred

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and
• Management Studies (Required
• (3) years' experience within a client facing role (commercial/or financial industry)
• (3) (3) years relationship management experience in a financial services industry –Preferred
• Must have a driver's license. Regular traveling between areas and (extensive travelling)

Knowledge & Skills Required

• Strong Commercial Management
• Sales performance and sales administration
• Customer Relations Management
• Negotiation
• Risk Management
• Retention
• Competencies required
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• The Post Trade Services function within Global Markets is looking for an analytical, problem solver that understands payments, FX and cross border payments to join the Network Management team. This person must be able to build out relationships with several key internal stakeholders, in addition to external custody providers and correspondent banks. Network Management is responsible for the cash clearing and custody network that supports Absa’s trading, settlement and clearing requirements.

Job Description

• The Post Trade Services (PTS) team plays an important role in supporting business growth, managing risk and the control environment, developing the operating model, and managing change and strategy to build an effective and scalable platform to support successful businesses.

As part of your role, you will:

• Form part of a team that manages operational issues related to the cash clearing and custody network for ABSA Group.
• Analyze Absa’s cross-border payments to ensure that Absa’s cash clearing network is performing optimally.
• Assist in managing projects aimed at optimizing the cash clearing and custody services.
• Monitor the performance of cash clearing initiatives implemented.
• Ensure KYC documentation is updated with Absa’s cash clearing correspondent banks.

Additional Responsibilities:

• Collaborate with various stakeholders to identify and implement process improvements.
• Prepare detailed reports and presentations for senior management on the performance and efficiency of the cash clearing and custody network.
• Onboarding and implementation of new cash clearing and custody providers 

Accountability: Analytical and Project Management (40%)

• Analyze Absa’s cross-border payments to ensure optimal performance of the cash clearing network.
• Assist in managing projects aimed at optimizing cash clearing and custody services.
• Provide revenue insights and monitor the performance of cash clearing initiatives.
• Providing insightful information to enable data lead decision making

Accountability: Operational Management (30%)

• Ensure KYC documentation is updated with Absa’s cash clearing correspondents.
• Engaging with stake holders to address cash clearing issues
• Onboarding and setup of new cash clearing accounts
• Ensure pricing is aligned to terms and conditions

Accountability: Administrative duties (30%).

• Perform regular reconciliations on our account database against Imatch and various internal sub-ledgers
• Maintain an updated standard settlement instruction list
• Completing reporting on various cash clearing key indicators and tracking projects
• Tracking of revenue initiates

Education and Experience Required

• Relevant B-degree in Finance or Accounting or similar
• 3 years experience in Financial Institutions

Knowledge & Skills: (Maximum of 6)

• Excellent interpersonal skills including relationship management, communication, teamwork and partnership.
• Proactive and positive attitude and desire to make a difference.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Dynamic and results-driven Investment Banker to join Investment Banking Special Asset Management team to provide strategic financial advisory and transaction execution services to clients navigating distressed and special situations for the Corporate & Investment Bank.
• The successful candidate be able to build and maintain strong relationships with clients, conduct in-depth financial analysis and modeling to assess market conditions and risks whilst collaborating with senior bankers to develop innovative solutions for clients. Experience in restructuring, distressed lending and asset management strategies will be advantageous. Candidates with experience in corporate finance, M&A, leverage finance and or debt advisory experience, holding a CA/LLB or similar with a minimum of 5 years relevant experience.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• The Specialist is to be a partner to the Virtual adviser’s business in the area of 
• Investments, Life Insurance and Fiduciary advice. 
• Furthermore, to empower and influence advisers through specialised knowledge to enable them to give superior service, and add value to clients, and the Advice and Investments business.

Job Description

Relationship Management

• To build and maintain meaningful relationships with advisers and AIFA Regional Managers
• To act as a liaison between Absa Investment Management Services (AIMS) and the adviser
• To act as a liaison between Glacier Investment Solutions (Glacier) and the adviser
• To act as a liaison between Absa Life and the adviser

Target Achievement

• To assist the adviser to put strategies in place to achieve AIMS net flow and commissions targets
• To assist the adviser to put strategies in place to achieve Absa Life premium and policy targets
• To assist the adviser to put strategies in place to achieve Absa Trust Wills target
• To assist with the processing of life insurance cases with Absa Life
• To assist with the processing of investment cases with AIMS To assist with the processing of investment cases with Glacier

Training & Product Knowledge

• To train advisers on AIMS, Glacier and Absa Life products, systems and processes
• To ensure that advisers understand our advice philosophy, house solutions and funds
• To keep abreast of the markets and investment domain by reading relevant material
• To source information on competitors as a way of gaining competitive advantage
• To update the adviser on any internal process changes To update the adviser on any product enhancements including pricing

Sales Support

• To act as a liaison between the AIMS, Glacier, Absa Life, product manufactures and the adviser force
• To provide support on tools and information that will assist the adviser in selling the relevant products
• To improve service delivery to the adviser by escalating and resolving relevant queries

Collaboration

• To engage with AIMS, Glacier, and Absa Life stakeholders and provide input on product enhancements
• To work together with the Legal and Advisory Specialist to close business opportunities and retain clients
• To collaborate with the AIFA RM to coordinate campaigns and competitions in the regions
• To support regional and national campaigns and competitions

Qualifications and experience

• RE5
• CFP
• A proven history of working with financial advisers, the advice process for both life insurance and investments

Additional:

• Sales Planning and Management: Building and optimising sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted targets. | Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately. | Development and maintenance of relationships: To develop and maintain sound relationships between Retail Transactional Product, Segment, Niche Markets, Sales and Services (Branch), Digital, Private Bank and 3rd parties to ensure support of Sales Commercialisation & Business Development | Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales | Management of training development and delivery: Manage the sales needs and requirements of Sales and Services from needs analysis and development through to training delivery and implementation

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business | Change programmes: Play the role of SME on operational change and efficiency programmes | Continuous improvement: Continuously identify and give input on ways to improve operations in the business | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)