Fresh Jobs at Absa Group Limited (Absa)

Job Summary

• To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Description

Accountability: Operations Management (65%)

• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making

Accountability:   Change management (10%)

• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.
• Take over processes when projects become business as usual (BAU)

Accountability:  Risk and Control (15%)

• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
• Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity

Accountability:  Stakeholder Management (10%)

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Education

• Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking

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Job Summary

• To prepare pertinent reporting information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Design and maintain reports: Design and maintain standard reporting templates against relevant

Requirements

• Information collation: Collate required information from relevant sources to ensure that reporting timelines can be adhered to
• Administration: Effectively fulfil all required administrative duties. Adheres to all real estate requirements and support the Absa transaction management process with regards to the execution of the administrative process to finalize lease negotiations.
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

CRES Real Estate Data Governance

• Integrity assessment of Absa’s real estate and lease data (e.g. rental commercial terms, lease commencement and expiry dates, anti-bribery and corruption clauses, etc.); 
• Validation of lease agreements prior to contracting and uploading on the real estate management system; 
• Review and update real estate operating manuals and processes;
• Real estate risk control testing and review;
• Update the Absa real estate portfolio schedule for the annual insurance asessment;
• Annual reviews of landlord physical documents in line with legislation (e.g. POPI Act) and in collaboration with the document management service provider;
• Management of requests for enhanced due diligence screening of Absa landlords;
• Provision of training to Absa Regional Operations (ARO) on the real estate management system and lease data management; and
• Management of user access to the real estate management system to ensure security of real estate data.
• Management of landlord onboarding and compliance screening process
• Stakeholder Management
• Agree, monitor and manage service offerings and SLAs with internal customers.
• Coordinate the efforts of the different operational areas to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money. 
• Analyse effectiveness of processes and systems in use in the function and make recommendations for improvement.
• Support the commercial support function across the full range of CRES services.
• Governance, Risk, Controls and Compliance
• Provide input to control frameworks, policies, mandates and procedures.
• Take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Support high-performing, scalable, enterprise-grade application design & development for Salesforce in agile teams by producing, testing, documenting & reviewing source code.

Job Description

• Overall Job Purpose
• To deliver the design, configuration, customisation, coding, testing, deployment, implementation, documentation, and debugging of Salesforce solutions in accordance with agreed standards and best practices.
• Work closely with testers to automate functional tests
• Diagnose production issues and provide assistance to production support staff (Third level support)
• Consistent participation in agile methodologies and practices
• To manage development timelines

The Salesforce Developer is accountable for

• Coding software in keeping with given specification and according to defined programming guidelines (e.g., methodology, structure, code comments).
• Preparation of test data and unit testing of the developed new software or changes to existing software.
• Fixing bugs in the software based on testing results.
• Preparing technical documentation guides for the software.
• Plan & Organise
• Develop and execute unit test plans.
• Assist in the preparation and documentation of software requirements and specifications.
• Plan, design and conduct tests of programs; correcting errors and re-test to achieve an error-free result.
• Provide guidance and assistance to colleagues in any aspect of program design, creation, testing and documentation.
• Take part in reviews of own work and can assist reviews of colleagues' work.
• Delivery & Support
• Update, modify, enhance and deploy solutions.
• Configure and customize Salesforce applications in keeping with given design and specification.
• Conduct unit testing as specified in the unit test plan, and document the outcomes in order to ensure that the code developed is error free.
• Implement fixes to resolve any identified unit and system testing issues / errors.
• Assist with all test phases and implement fixes according to identified errors.
• Analyse, identify and troubleshoot issues encountered in production and / or reported by customers / users by analysing and debugging code.
• Adhere to quality guidelines and standards for all activities (e.g., naming conventions, code comments).
• Create documentation (e.g. maintenance guide) for all new projects and store the completed documentation in an appropriate repository.
• Update existing application documentation to reflect program changes.
• Work with trainers, technical writers, and Organizational Change Management professionals to develop user support materials.
• Support software implementation activities (e.g., deployment installation, configuration, customization, integration, data migration) as required.
• Review changes made by other team members to identify discrepancies and errors and to ensure quality of work and adherence to standards and guidelines.
• Create a detailed software design at application / module level in collaboration with the solutions architect/business analyst/system analyst.
• Review test plans and test results of other team members to ensure that all test scenarios have been considered and tested.
• Review documentation created by other team members to ensure that the documentation incorporates all system development and code changes.
• Provide technical guidance and training to other developers within the organisation.
• Attend relevant project progress review sessions and provide feedback when required.
• Participate in software release and post-release activities, including support for product launch (e.g., developing demonstrations and samples).
• Monitor & Evaluate
• Monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
• Generate statistics and prepare and write reports for management and / or team members on the status of the programming process.
• Evaluate results of testing of the programs to identify scope for improvement in development activities.

Education and Experience Required

• Bachelor’s degree in Information Systems or related field, optional.
• Salesforce developer and administrator certification, compulsory
• Knowledge of at least one current programming language methodology, compulsory.
• Specialization in at least one current programming language and methodology, compulsory.
• Minimum of 6 months - 1 year experience in Programming in relevant programming language(s).
• Minimum of 6 months - 1 year experience in Salesforce administration and development
• Experience in Development.
• Experience/exposure in Quality Assurance.
• Exposure to Testing.

Knowledge & Skills: (Minimum of 3)

• Results orientation
• Strong analytical and problem solving skills
• Excellent written and oral communication skills
• Understanding of the business context
• Team player – approachable, ability to share and consult others
• Time management – adherence to business timelines and schedules

Competencies: (Minimum of 3 competencies)

• Analysing (Familiar with)
• Delivering Results & meeting customer expectations (Awareness)
• Presenting & Communicating Information (Familiar with)
• Learning & Research (Familiar with)
• Creating & innovating (Familiar with)
• Deciding & Initiating action (Familiar with)
• Working with people (Familiar with)

Skills

• Programming languages  - JavaScript, HTML5, jQuery, CSS, Java, C++
• Development technologies  - APEX, Visualforce, migration tools, SOQL, web services
• Development tools/platforms & other tools – Lightning App Builder,  Force.com, Eclipse IDE, Git
• Salesforce platform and other – Lightning experience, Salesforce App Exchange
• Salesforce Clouds/Modules – Sales, Service, Financial Service
• Project methodology – Agile, DevOps

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

• DevOps
• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Experience Required

• Must have a minimum of 4 years experience in z/OS connect experience and API experience
• Must have experience in in setting up Monitoring 
• Additional experience in JAVA, C++ and some coding experience, some mainframe knowledge and experience 
• Experience in JCL, Cobol and Topaz

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• Work as part of an integrated (run & build) tribe to provide enterprise wide application support across multiple stakeholder groups (in high complexity environments) by maintaining & optimizing enterprise-grade applications (tech products & services) & building capability in others to do the same.

Job Description

• Devops & Support
• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications & to provide recommendations for the continuous improvement of applications
• Partner with senior Product Engineers to support problem resolution & critical thinking processes when the complexity level goes beyond support (coordinate resolution)
• Lead the implementation of all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for products & services in production
• Manage & oversee all application documentation updates, inventories & improvements as well as their distribution to end users & other business stakeholders
• Lead the change & communication planning & implementation processes for all application support processes (Across Tribes & Squads)
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Oversee end to end application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, tech products & services in production to prevent and to minimize issues
• Manage applications throughout their lifecycle and lead the application-related aspects of designing, testing, operating and improving technology products & services
• Coordinate with centres of enablement including service engineering, information security, infrastructure & architecture teams to define permissions, guidelines etc. & ensure that the impact of system / platform migrations / changes on applications is minimised
• Act as the expert in application functionality, user workflow, and business processes & build the team to do the same
• Develop expertise in application infrastructure (server, network, security) & broader organization architecture to coach & mentor teams in application support such as upgrades, maintenance etc. and complex issue resolution
• Manage the delivery of SLA’s across application support teams for a particular product & service
• Work with business & tribe leads to define & agree SLA’s for various applications
• Lead the governance, risk & control processes across application teams for a particular product / service including e.g. backup systems, business operations files etc.
• Provide advisory & lead software installation and upgrades, troubleshooting problems and providing resolutions.
• Manage application vendors and suppliers and corresponding license and support contracts where applicable
• Review user programming requests for new applications or modifications, and determine appropriate priority and response.
• Lead RFP processes & make recommendations (feasibilities, business case etc.) for applications being considered for purchase, and provide recommendations based on findings.
• Act as a liaison between business stakeholders and customers, external solution providers, and Tech stakeholders for all application support specific requirements
• Lead the development & implementation of all project & associated integration planning requirements for application support
• Ensure sustainable & consistent efficient and effective application support across application support team including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Drive all capability building through a defined and integrated capability building plan for the application across multiple stakeholder groups (end users, 3rd parties etc.)
• Supervise and maintain the organization's repository of applications
• Lead & manage best practice development practices across the application
• Application Monitoring & Performance Management
• Conduct ongoing reviews & performance monitoring (proactive & reactive diagnostics) for applications
• Leverage performance insights to advise, coach & guide application users on optimal application usage & management
• Leverage performance monitoring insights to identify risks & opportunities for continuous improvement
• Drive the consistent and sustainable delivery of SLA’s across the application & enhance SLA’s for the benefit of the business based on the monitoring conducted
• Stay ahead of the curve on emerging technologies and development practices to continuously improve applications & their associated performance
• Provide performance & trend reporting to improve advisory services across Tech & for improved customer impact
• Governance, Risk & Control
• Hold the one stop shop ‘accountability’ for all governance, risk & controls for identified applications
• Contribute to the enhancement of governance, risk & control procedures across the application
• Enhance & author (or contribute to new) IT processes & standards for application support e.g. post configuration transitions to production, user guidelines, support standards, capacity management, event management etc.
• Ensure application resilience and minimal business disruption related to the application
• Identify technical risks and mitigate these (pre, during & post config, optimization / maintenance)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in & in some cases lead the incident management & DR activity for the application – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)
• People
• Coach & mentor the support engineering team
• Conduct peer & individual reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the attraction, retention, resourcing development & development planning of the broader support engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Minimum Requirements:

• 10 - 15 years minimum experience in operations and management  
• Substantial Financial Services Industry experience 
• Must have strong experience in Cisco Voice, Microsoft Teams, Contact Center, Voice Recording, Session Border Controllers, Video Conferencing, Microsoft Teams Rooms, BT Trade, Cloud 
• Network & Security knowledge 
• Experience in leading a team – mentoring technical capability  
• Managing across various business lines and senior stakeholders 

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Accountable for Compliance Risk Management Assessments and driving the embedment of the Compliance Risk Management Framework and its related policies and standards. Developing tactical strategies and delivery plans, formulating associated practice and to ensure operational execution of compliance risk assessments and other  related deliverables in Relationship Banking. The reporting and governance related objectives of the risk type must be driven by this team supported by the reporting team.

Job Description

Risk Management:

• Conduct Formal Risk Assessments for each Compliance Risk in RB and related governance.
• Providing Subject Matter Expertise on the this type while collaborating the the Group Level SME's.
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
• Drive IRA's and other Compliance Risk requirements and deliverables partnering Risk teams, second line teams.
• Be the entry point of Compliance Risk related matters with second line partners in business and in Group.
• Manage delivery of team members when the need arises.
• Extract Necessary Reports from ORMS and drive adoption by business and ensure data quality is appropriate on the system.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives

Job Description

• Ensure all Operational and Resilience Risk Management framework elements are implemented and embedded per the standards in Key Functions in RB namely:  Strategy, CVM & Sectors, Human Capital, Legal and Finance. 
• Execute CPA’s and RCSA’s per the relevant policies and standards.
• Ensure that that all Compliance Risk framework elements are implemented and reported in the business. 
• Drive remediation of all issues in line with the issue management process and standards.
• Execute risk event management, with a focus on recoveries, root cause analyses, lessons learnt and ensuring that risk event process and standard is adhered to.
• Report on the risk profile of the business and opine on the CE and MCA in the areas and working with existing role players in the functions. 
• Adopt risk tools like ORMS to execute as required by Group Operational Risk and related frameworks. 
• Collaborate with all relevant stakeholders in the implementation of the risk responsibilities.
• Adopt / develop SRT KRI’s and set risk tolerance levels collaborating with Group counterparts as well as RB second line risk teams. 
• Coordinate Specific Risk Types responsibilities for those owned in this space namely: Strategy Risk, Sustainability Risk, and partner with current Financial reporting, Tax, People and Legal Risks.
• Assess Risk types monthly, keep evidence and report at appropriate forums. 
• Build and manage a team to deliver on the requirements of this portfolio driving high performance, talent management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Accountable for defining the Management Assurance (MA) plan for Absa Relationship Banking (RB) and manage the delivery of that plan. The incumbent will also partner with assurance providers to prepare a combined assurance plan for the business and report on progress against the plan. The Head of Management Assurance is also accountable for ensuring that assurance assignments are executed in compliance with the Management Assurance methodology.

Job Description

• Assurance:
• Deliver value adding assurance services to ensure adequate CPA coverage, and assurance on other emerging risks facing the business.
• Plan the delivery of assigned audits to a high quality including adequate resource scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met.
• Ensure issues assurance validation supports the business units issue management process and closure validation of (MA) issues takes place within agreed timelines.
• Leadership and Management: Mentor and coach less experienced team members by providing guidance around the methodology and audit process and manage the teams that assigned to the assurance work effectively by delegating audit work to empower each individual team member.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Reporting of combined assurance plan progress and key outcomes and insights from assurance activity.  
• Lead Quality Assurance on Critical Process Assessments.
• Stakeholder Management and Leadership:
• Build relationships with the business on key initiatives, attending key committees and sharing their view of the business’ control assessments
• Lead a team of professional and subject matter experts, some of whom may be line managers.
• Assign work and perform line management responsibilities, providing direction and guidance to direct reports while maintaining an in-depth knowledge of activities in each area.
• Guide, review and approve work carried out on audit assignments to ensure the scope of work is appropriate, controls are correctly identified, assessed, and carried out in accordance with MA Methodology.
• Embed the performance culture and role model Group values and behaviours
• Actively contribute to the wider talent development of the function through coaching, mentoring, providing constructive feedback Attract and retain talented individuals who can contribute to the MA Function.
• Qualifications: Postgraduate Degrees and Professional Qualifications will be advantageous.
• Experience: + 7 years of experience Auditing and Management and Leadership of teams

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Lead the existing CPF Residential Product across South Africa by providing on-going strategic direction and coverage as we continue to build the offering across our Corporate, Commercial and Enterprise segments. 
• Provide a consistent approach to the market  financing solutions for investors and developers in  Residential Commercial Property Finance  and ensure the establishment of a sustainable and profitable business across  residential sub-sectors including Affordable Housing and  Social Housing, Student Accommodation, Multifamily Investment, Affordable retirement, Residential  Corporates) across the CPF SA footprint 
• Successful candidate will have 15 years plus CPF experience within a Corporate/Investment Bank. Will need to have managed large teams and be able to demonstrate an ability to navigate complex organizational settings.

Job Description

• Product and Service delivery 
• Thought Leadership
• Develop and implement the CPF Residential Strategy through enhancement of the value proposition as well as service delivery and client experience.
• Drive and monitor CPF Residential market share, customer retention, customer growth, customer satisfaction and customer profitability.
• Communicate the CPF Residential Strategy to the leadership team and ensure in depth understanding across the whole business.
• Develop strong and collaborative relationships with internal and external stakeholders including end-user funders,   Public Sector and Development Funding Institutions teams in order to enhance value for the group through innovative solutions, process and products (within the risk appetite) for clients.
• Accountable for delivering a high quality customer coverage  through the delivery of solutions to clients.
• Proactively anticipate, respond to and seek to exceed the expectations of customers.
• Take a lead role in evaluating and executing CPF Residential finance transactions.
• Achieve annual financial targets as agreed with the Head CPF.
•  Proactive management of all risk aspects including conduct and credit risk, ensuring all team members are fully compliant.
• Act as sector expert for CPF Residential in the market and be well networked in order to maximise all potential opportunities, detailed knowledge of pricing, structure and covenants.
• Confident and knowledgeable in front of clients and is able to draw on expert judgement and presentation  in order to present the Bank in the best light when pitching for new business.
• Business Management
• Instil a best in class approach to product knowledge, ESG, sales research, customer relationship development, and solutions to meet customers’ needs using market and industry information and risk management across the team.
• Track targets set by Head CPF and provide insightful commentary on business performance.
• Member of the CPF Management team, ensuring collaborative working and sharing of best practice across the team. 
• Manage the delivery of the proposition across  teams with a focus on CPF Residential, including sharing of product knowledge and best practices.
• Manage the constituent P&L forecasts and keeping close track of risks and opportunities, enabling regular and accurate updates to senior management.
• Monitor, analyze, interpret and communicate performance data in a way that gives business confidence to the Management Committee. Define targets, financial and non-financial, which will drive performance in line with the CPF Residential strategy as well as the broader CPF Strategy.
• Optimizing  the risk weighted return on the portfolio of existing clients by proactively working with the relevant stakeholders to manage margins, fees, impairments and costs.
• People Management 
• Drive a culture of transformation and innovation, encourage knowledge sharing and new ways of doing things.
• Embed formal Performance Development and informal coaching.
• Establish and maintain a succession plan for the key roles in the area.
• Risk and Control 
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)