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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- The main purpose of this position is to execute cabling related installations, ensuring optimum and cost-effective hardware engineering services while maintaining a high level of customer satisfaction
Key Deliverables / Primary Functions
- Install and maintain new UTP and fibre data cables, maintain existing data cables, attend to logged project calls as requested by the Call Centre or Cabling Project Team, troubleshoot cabling related problems and ensure that the correct support standards are adhered to.
- Assume accountability for the quality of service by ensuring that the customer’s standards and specifications are adhered to and ensuring that BCX Field Services and the Client’s standards are kept through no re-opened incidents.
- Take responsibility for control of the stock issued, including mobile device (PDA), ensure adherence to all stock related processes, notify relevant managers of stock issues, and reduce wastage.
- Ensure that all relevant documentation is completed timeously and accurately.
- Communicate with Management on any relevant information, ensuring regular notification of any problems identified within the assigned area.
- Ensure that any Company assets utilised are cared for in a proper manner.
- Ensure compliance to all Health and Safety standards, both BCX Field Services and their Clients, and report any unsafe conditions to management.
Core Functional Skills & Capabilities
- Customer Service
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in cabling installation and maintenance.
Certifications
- UTP Cabling Certification
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Manage all Business Unit Contracts, budget process, as well as monthly forecasts. Assist with the RFP process. Analyse and report on the profitability of the Business Unit
Key Deliverables / Primary Functions
- Perform full sales function, including pre-sales activities, prepare quotations and responding to tenders and/or RFP’s.
- Screen potential deals by analysing market strategies, deal requirements, financials and evaluating options, resolving internal priorities.
- Close new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations.
- Manage and maintain all Business Unit Contracts.
- Engage with Clients and Suppliers on pricing and contract issues.
- Achieve revenue targets as outlined; further, assist with the management of costs for the Business Unit, suggesting and implementing cost efficiencies.
Timeous provision of:
- Profitability analysis, on a Business Unit, Client and Department level; and
- Various Management Reports required with regards costs, profitability and risks.
- Assist in alignment with the Business Unit’s B-BBEE strategy, specifically with regards to customers and suppliers.
Core Functional Skills & Capabilities
- Financial Management
- Analytical and Problem Solving
- Communication
- Contract Management
- Customer Management
Core Behavioural Competencies
- Job Match
- Culture Match
- Entrepreneurial & Commercial thinking
- Delivering Results & Meeting customer expectations
- Relating and Networking
- Presenting and Communicating information
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Finance or Marketing/Sales
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- Minimum 3-years’ experience in Cost / Sales Management with enterprise hardware/software solutions within large, complex organisations.
- Or
- If the highest qualification is grade 12, Minimum 5-years’ experience in Cost / Sales Management with enterprise hardware/software solutions within large, complex organisations.
Certifications
- ITIL Foundation
- Professional Memberships in Relevant Industry
- IAC - Institute of Accounting and Commerce
- Level of Engagement & Span of Control
Span of Control
Level of Engagement
- Engagement with internal and external clients
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
Method of Application
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