Fresh Jobs at Blue Label Telecoms

JOB PURPOSE

• Responsible for the entire Organisation’s Enterprise strategy framework implementation, analysis, design, and integration of an organization's complete information resources, including infrastructure, applications, and data. An enterprise architecture (EA) is a conceptual blueprint that defines the structure and operation of organizations. The intent of enterprise architecture is to determine how an organization can effectively achieve its current and future objectives.

RESPONSIBILITIES

• Team Management
• Provide visionary leadership across the group, fostering a collaborative and innovative culture
• Engage with various leaders such as Executives across business to find solutions and create better enterprise frameworks
• Mentor and coach, the solution architects, promoting professional growth and skill enhancement
• Efficiently allocate team resources to optimize workflow and meet project deadlines
• Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
• Collaborate with HR to identify and attract top talent for the Solution architecture team
• Lead the entire Enterprise architecture models within the business, ensuring a seamless integration of processes within organization
• Proactively address conflicts within the team, promoting a positive and collaborative work environment
• Implement effective conflict resolution strategies to maintain a cohesive and motivated team
• Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
• Encourage a culture of continuous learning and improvement
• Strategy Formation and Implementation
• Collaborate with key stakeholders to Develop, define, and refine the Enterprise and solution architect strategy aligned with overall business objectives
• Stay abreast of industry trends and emerging technologies to inform the evolution of Enterprise architecture
• Develop detailed implementation plans for Enterprise Architecture initiatives, considering timelines, resource requirements, and potential challenges
• Ensure alignment of solution architecture initiatives with the organization's strategic goals
• Establish metrics and KPIs and department objectives to measure the effectiveness of solution architecture processes
• Continuously assess and refine strategies based on performance data and industry developments
• Enterprise Application Portfolio
• Create a strategy model that works for the group’s entire Enterprise architect through designing better infrastructure frameworks that enables business to compete with industry related markets
• The EA ensures that the application portfolio evolves at an appropriate rate and does not become unviable as the other related architectures change
• The EA also provides the reusable standards, guidelines, patterns, and frameworks to application development projects, including those related to application architecture
• Make sure that all aspects of the application solution architecture are optimized (as much as possible given other constraints of time and budget) by working with subject matter experts (SMEs) in the areas of technology, information and application architectures and disciplines
• The application architect is the SME focused on designing application interfaces and software services to maximize reuse based on the business processes and governance rules for sharing
• Enterprise Architect Support
• Limit choices available during development by choosing a standard way of pursuing application development creating, defining, or choosing an application framework for the application
• Recognize potential reuse in the organization or in the application by observing and understanding the broader system environment creating the component design having knowledge of other applications in the organization
• Subdivide a complex application, during the design phase, into smaller, more manageable pieces
• Grasp the functions of each component within the application
• Understand the interactions and dependencies among components
• Communicate these concepts to developers
• Review, develop and maintain the organization’s IT architecture
• Review and evaluate the current state of the organization’s architecture (‘as-is) in order to identify duplications, what is working, what is not working and measure the health of key business processes that are supported by the current architecture
• Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state
• Recommend and provide changes to the business in easily digestible iterative changes
• Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities. Identify and resolve dependencies and impacts across the architecture landscape
• Design solutions based on business requirements that align with Reference Architecture policies and standards
• Provide expertise in designing solutions for custom requirements
• Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs
• Determine Enterprise Architecture policy and standards definition and evolution and works with PMO to coordinate project pipeline management
• Engage relevant peers from other disciplines or domains during implementation of Solution Architecture/Design
• Accountable to build a defined life cycle around reviewing the future state enterprise architecture
• Customer Centricity
• Coordinates contact with Business Partners as needed to assist with support activities
• Establish and maintain a positive professional relationship with Business Partners and customers
• Maintain regular and timely communications with Business Partners and customers
• Maintain strong working relationship with customers and Business Partners
• Work with customers and Business Partners to execute consistent service processes throughout the organization 
• Establish a single point of contact for issue resolution and change management
• Drive customer centricity in levels of the organization
• Work Collaboratively
• Build a culture of integrity, respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
• Demonstrate ability to work and engage with various teams
• Demonstrate ability to communicate at all levels
• Budgeting, Policies and Procedures Development
• Collaborate with finance executives, and relevant stakeholders to develop and manage the DevOps budget
• Ensure efficient use of resources and adherence to financial guidelines
• Develop and enforce DevOps policies and procedures to ensure consistency and compliance within the business
• Regularly review and update policies to align with industry best practices and organizational needs

Requirements
BEHAVIOURAL COMPETENCIES

• Tech Savvy
• Attention to detail
• Customer focused
• Evaluating problems
• Processing details and information
• Building relationships & Trust
• Communicating information
• Providing leadership
• Showing resilience
• Learning ability
• Stress tolerance
• Conflict Management
• Time Management
• Assertive
• Analytical
• Tenacity           
• Achieves Results
• Entrepreneurial Orientation

EDUCATION

• Matric
• Bachelor’s degree in computer science, Information Systems
• Equivalent experience required TOGAF certification

EXPERIENCE

• 8+ years’ experience in an Enterprise Architect
• 10+ years’ experience Solution Architect role
• Knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA)
• Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
• Atlassian and Jira knowledge (advantageous)

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Description
JOB PURPOSE

• As a Lead Cloud Engineer, you will be responsible for leading the design, implementation, and management of cloud-based solutions and infrastructure. A lead will provide technical leadership to a team of cloud engineers and collaborate with cross-functional teams to drive innovation and efficiency in cloud services.

RESPONSIBILITIES

• Cloud Architecture and Strategy
• Lead the design and development of scalable, secure, and cost-effective cloud architectures based on business requirements.
• Define cloud adoption strategies, migration plans, and roadmap for optimizing cloud services.
• Evaluate emerging cloud technologies and recommend solutions to enhance performance and innovation.
• Team Leadership and Mentorship
• Provide technical leadership and guidance to a team of cloud engineers, fostering a culture of collaboration and continuous improvement.
• Mentor and coach team members, facilitating their professional growth and development.
• Collaborate with hiring managers to recruit and onboard new cloud engineering talent.
• Infrastructure as Code (IaC) and Automation
• Champion infrastructure as code (IaC) practices and automation initiatives using tools like Terraform, CloudFormation, or Ansible.
• Implement automated provisioning, configuration, and deployment of cloud resources to improve efficiency and reliability.
• Collaborate with DevOps teams to integrate cloud infrastructure into CI/CD pipelines. 
• Cloud Operations and Optimization
• Oversee cloud infrastructure operations, monitoring performance, availability, and cost.
• Implement best practices for cloud resource optimization, including rightsizing, cost allocation, and budget management.
• Lead troubleshooting efforts and resolution of complex cloud-related issues.
• Security and Compliance
• Define and enforce cloud security policies, controls, and compliance requirements.
• Conduct regular security assessments and audits of cloud environments, addressing vulnerabilities and ensuring regulatory compliance.
• Collaborate with security teams to implement and improve cloud security measures.
• Stakeholder Collaboration and Communication
• Collaborate with stakeholders to understand business requirements and translate them into scalable cloud solutions.
• Communicate cloud architecture designs, strategies, and recommendations to technical and non-technical stakeholders.
• Build strong relationships with business leaders, ensuring alignment of cloud initiatives with organizational goals.
• Self-Management & Leadership
• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal procedures. Plan and priorities, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs. Drive customer centricity
• Ability to lead and mentor a team of database administrators
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal processes.
• Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational requirements.
• Demonstrate attention to detail.
• Demonstrate good organizational skills, planning, prioritizing and execution.
• Demonstrate good time management, essential for good self-management.
• Demonstrate good goal setting skills in maintaining productivity.
• Demonstrate good self-motivation to ensure progress on projects and activities.
• Work Collaboratively
• Build a culture of integrity, respect and understanding across the organisation.
• Recognise outcomes which resulted from effective collaboration between teams.
• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation.
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions.
• Demonstrate ability to work in teams.
• Demonstrate ability to communicate at all levels.

Requirements

Competency Requirements

• Behaviors
• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Business Insight
• Manages Complexity
• Plans and Aligns
• Balances Stakeholders
• Ensures Accountability
• Collaborates
• Cultivates Innovation
• Customer Focus
• Situational Adaptability
• Tech Savvy
• Leadership
• Ensures Accountability
• Managing others
• Communicating goals
• Organizing work
• Allocating and managing resources
• Delegating tasks
• Leading by example
• Problem solving
• Ensuring team members are trained
• Encourage collaboration
• Demonstrate honesty and integrity.
• Strive for Customer Centricity
• Innovate boldly
• Be both agile and entrepreneurial
• Build relationships and trust
• Develop people for long-term success
• Be an agent of change
• Collaborative

Minimum Academic, Professional Qualifications & Experience required for this position

• Bachelor’s degree in information technology, Computer Science, Data Science, or a Business Administration, or a related field. Relevant certifications (e.g., PMP, ITIL) preferred.
• 5+ years of experience in cloud engineering or related roles, with at least 2 years in a leadership position.
• Proven expertise in designing and implementing cloud architectures using AWS, Azure, Google Cloud, or other cloud platforms
• Strong background in infrastructure as code (IaC) and automation tools (e.g., Terraform, CloudFormation, Ansible).
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.

Other required skills

• Deep understanding of cloud security best practices, compliance requirements, and governance frameworks.
• Excellent leadership, communication, and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment and drive innovation in cloud services.
• Certifications such as AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert, or Google Professional Cloud Architect are highly desirable.

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JOB PURPOSE

• Responsible for the development of Technology solutions and mapping the business requirements to systems/technical requirements to ensure they are in line with the enterprise architectural plans. 

RESPONSIBILITIES

• Team Management
• Engage with various leaders and Senior Manager Architect, to design solutions and create better enterprise frameworks
• Mentor and coach, the solution architects, promoting professional growth and skill enhancement
• Efficiently allocate team resources to optimize workflow and meet project deadlines
• Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
• Collaborate with HR to identify and attract top talent for the Solution architecture team
• Proactively address conflicts within the team, promoting a positive and collaborative work environment
• Implement effective conflict resolution strategies to maintain a cohesive and motivated team
• Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
• Encourage a culture of continuous learning and improvement
• Strategy Implementation
• Collaborate with Senior manager enterprise to Develop, define, solution architect strategy aligned with overall business objectives
• Stay abreast of industry trends and emerging technologies to inform the evolution of solution architecture
• Lead the solution architects to develop detailed implementation plans for solution Architecture initiatives, considering timelines, resource requirements, and potential challenges
• Ensure alignment of solution architecture initiatives with the organization's strategic goals
• Establish metrics and KPIs and department objectives to measure the effectiveness of solution architecture processes
• Solution Architect support
• Limit choices available during development by choosing a standard way of pursuing application development creating, defining, or choosing an application framework for the application
• Recognize potential reuse in the organization or in the application by observing and understanding the broader system environment creating the component design having knowledge of other applications in the organization
• Subdivide a complex application, during the design phase, into smaller, more manageable pieces
• Grasp the functions of each component within the application
• Understand the interactions and dependencies among components
• Communicate these concepts to developers
• Assist Senior manager in the Review, develop and maintain the organization’s IT architecture
• Review and evaluate the current state of the organization’s architecture (‘as-is) in order to identify duplications, what is working, what is not working and measure the health of key business processes that are supported by the current architecture
• Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state
• Recommend and provide changes to the business in easily digestible iterative changes
• Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities
• Identify and resolve dependencies and impacts across the architecture landscape
• Design solutions based on business requirements that align with Reference Architecture policies and standards
• Provide expertise in designing solutions for custom requirements
• Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs
• Assist Senior manager in determining Solution Architecture policy and standards definition and evolution and works with PMO to coordinate project pipeline management
• Engage relevant peers from other disciplines or domains during implementation of Solution Architecture/Design
• Accountable to build a defined life cycle around reviewing the future state enterprise architecture
• Customer Centricity
• Coordinates contact with Business Partners as needed to assist with support activities
• Establish and maintain a positive professional relationship with Business Partners and customers
• Maintain regular and timely communications with Business Partners and customers
• Maintain strong working relationship with customers and Business Partners
• Work with customers and Business Partners to execute consistent service processes throughout the organization
• Establish a single point of contact for issue resolution and change management
• Drive customer centricity in levels of the organization
• Work Collaboratively
• Build a culture of integrity, respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
• Demonstrate ability to work and engage with various teams
• Demonstrate ability to communicate at all levels
• Requirements
• BEHAVIOURAL COMPETENCIES
• Assertive
• Analytical
• Flexible
• Tech Savvy
• Attention to detail
• Customer focused
• Evaluating problems
• Processing details and information
• Building relationships & Trust
• Communicating information
• Providing leadership

EDUCATION

• Matric
• Bachelor’s degree in computer science, Information Systems
• Equivalent experience required TOGAF certification

EXPERIENCE

• 8+ years’ experience Solution Architect role
• 3-5 years of leading the solution architect teams
• Knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA)
• Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
• Atlassian and Jira knowledge (advantageous)
   

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Description
JOB PURPOSE

• Lead the successful implementation of technologies and services within the distribution business. This crucial role focuses on guiding both technology and business towards future growth while ensuring alignment of technology projects with overarching business goals. Key responsibilities include delivering initiatives on agreed time, within budget, and quality standards. Provides direction to the technology team in developing and implementing cost-effective systems and innovative solutions that meet both internal and external customer needs, all while ensuring efficient operations for current and future decision-making. 

RESPONSIBILITIES

• Strategic Planning and Execution
• Enable business to capitalise on new opportunities and build out new capabilities
• Develop and implement a cost-effective strategy for core systems, platforms, and networks that simplifies processes and accelerates new product launches
• Shape the technical components of the company’s strategy to ensure they align with overall business objectives
• Investigate and address connectivity gaps to strengthen our distribution strategy for future readiness
• Design core systems that facilitate easy integration of new services
• Optimise and unify our platforms across the distribution business
• Identify and adopt innovative technologies that provide a competitive edge
• Support the strategy for technology platforms, partnerships, and external collaborations
• Engage in comprehensive business technology planning, offering insights on current trends and future technology visions, while assessing the impact of emerging technologies on business strategies for the Executive Leadership Team
• Assist the transformation of SA Distributions’ application portfolio to adopt a modern, flexible architecture, enabling seamless integration of new capabilities and enhancing the product development process for volume growth
• Assist in the planning and execution of enterprise IT and digital systems to improve cost efficiency, service quality, and business development
• Analyse complex business requirements and propose effective technical solutions
• Evaluate, select, and implement technology solutions that address both current and future needs
• Take the initiative in thought leadership, innovation and creativity
• Collaborate with the Product Category department and leadership teams to define and launch new products and enhancements
• Accountable for the digital and data roadmaps to accelerate customer acquisition and retention
• Champion technologies that facilitate external business growth
• Enhance the capabilities of the company and its partners through strategic technology utilisation
• Promote the company’s products and services in external engagements
• Lead the alignment of technology with business strategy to drive the company's growth.
• Project Leadership
• Oversee end-to-end delivery of technology projects and ensure that the objectives of the projects are met, such as software implementations, and new service launches
• Possess a high-level design understanding ability to shape projects architecturally and technically
• Develop and maintain project plans, timelines, and budgets, ensuring that deliverables meet quality standards
• Product Design
• Possess experience in product design, capable of taking a product from concept to launch, which is essential for the role's responsibilities in shaping new technology products
• Technological Support
• Evaluate, prioritise, and oversee projects within the portfolio related to the selection, acquisition, development, and deployment of significant information systems
• Manage the implementation and upkeep of company systems, including the Enterprise Resource Planning (ERP) system, Business Intelligence (BI) systems, and customer-facing platforms
• Supervise vendor relationships to guarantee that all third-party vendors and service providers deliver dependable, adaptable solutions while maintaining cost efficiency in line with strategic goals and business objectives
• Establish, uphold, and enforce standards and procedures to ensure the consistency and maintainability of existing applications when implementing technical solutions
• Manage application development and support, network communications, infrastructure, data management, information security, and system operations
• Establish and communicate relevant business metrics for each reporting area in alignment with overall business goals
• Suggest and implement process enhancements to drive operational efficiency and excellence
• Business and Technology Integration
• Skilled in collaborating with clients to develop technology solutions that meet their business requirements
• Enhance the business's understanding of technology, such as the API marketplace, to ensure fluent communication with the technology team and empower informed decision-making
• Stakeholder Engagement and Collaboration
• Collaborate with cross-functional teams to gather requirements and define project scopes
• Champion the transition of new ways of work and integration of tech and business delivery and operating model
• Cultivate strong relationships with key stakeholders, providing regular updates on project status and addressing concerns promptly
• Team Coordination
• Lead and mentor project teams, fostering a collaborative environment that encourages innovation and accountability
• Coordinate with external providers and partners to ensure alignment on project goals and deliverables
• Build and evolve the architectural capability of Delivery teams across the business
• Risk and Governance Management
• Identify potential project risks and develop mitigation strategies to minimise disruptions
• Conduct regular project reviews and retrospectives to assess performance and implement improvements for future initiatives
• Apply the business risk and governance frameworks.
• Change Management
• Develop and implement change management plans to facilitate smooth transitions during technology rollouts
• Conduct training sessions for internal teams and customers to ensure proper adoption of new technologies and services
• Apply best practices to implement and /or resolve adoption issues
• Business Continuity
• Develop and maintain robust disaster recovery and business continuity plans
• Technical Expertise
• Act as a subject matter expert on telecommunications technologies to guide project decisions
• Evaluate and recommend technology solutions that enhance service delivery and operational efficiency
• Budget Oversight
• Aware of project budget and resources, support in tracking actual against budget and managing the balance of delivery within time, budget, quality constraints

Requirements
BEHAVIOURAL COMPETENCIES

• Achieves Results
• Manages Complexity 
• Ensure Accountability 
• Optimises Work Processes
• Plans and Aligns 
• Business Insight
• Communicates Effectively
• Drives Results
• Strategic Mindset
• Customer Focus
• Cultivates Innovation
• Positive Attitude

EDUCATION

• Matric
• Bachelor’s degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field
• A postgraduate degree is preferred
• Project Management Certification: Preferred certifications such as PMP (Project Management Professional) or Agile Certifications to ensure robust and effective project delivery

EXPERIENCE

• 8+ years of experience in Technology Delivery, Project Management, or a similar role, preferably in the Telecommunications or Technology sector
• ITIL certification for understanding IT service management
• Experience Managing people and outputs in matrix environment (s/he will have to work multiple different teams to achieve their outcomes)
• Experience in commercialisation of new tech products and services
• Experience in technology product ownership from concept to market implementation
• Background in Business Technology Integration
• Extensive project management experience within an Information Technology and Software Development environment, especially in dealing with multiple and simultaneous projects or programmes of work
• API Marketplace Understanding
• Architecture and Product Design Knowledge
• Proactive Client Management
• Service Delivery Projects
   

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JOB PURPOSE

• The People Specialist is responsible for enhancing the overall performance, efficiency, and productivity of the organization through the development and implementation of strategies and programs aimed at optimizing workforce capabilities. This role combines traditional HR functions with a strong focus on organizational effectiveness and improvement.

RESPONSIBILITIES

• Organizational Effectiveness
• Develop, implement, and manage organizational effectiveness strategies and programs in collaboration with Group Organizational Effectiveness team
• Analyze and assess current organizational processes, structures, and systems to identify areas for improvement
• Collaborate with leadership to design and execute initiatives that enhance overall organizational efficiency
• Conduct regular evaluations and assessments to measure the impact of effectiveness initiatives
• Human Resources Management
• Oversee various HR functions, including recruitment, onboarding, employee relations, performance management, and compliance
• Collaborate with department heads and executives to align HR strategies with overall business objectives
• Maintain and update HR policies, procedures, and documentation to ensure legal
• compliance and best practices
• Talent Management
• Partner with business to align talent management practices with organizational effectiveness goals
• Assist in the development of talent management and succession planning programs in collaboration with the Group Organizational Effectiveness team
• Assist in the development of talent acquisition and retention strategies
• Implement performance management systems that support organizational goals and employee development
• Change Management
• Work closely with leadership to plan and execute change management initiatives
• Assess the impact of changes on organizational effectiveness and employee engagement
• Collaborate with group Organizational Effectiveness to develop communication plans and training programs to support change initiatives
• Provide guidance and coaching to leadership and employees to navigate change effectively
• Monitor and measure the success of change initiatives through key performance indicators and feedback mechanisms
• Data Analysis and Reporting
• Gather and analyze data related to organizational effectiveness, employee performance, and productivity
• Create reports to track key metrics and trends
• Provide actionable insights and recommendations based on data analysis
• Employee Development and Training
• Collaborate with the group Learning and Development teams to identify training
• and development needs
• Give input into the design and delivery of training programs that enhance employee skills and capabilities
• Support the development of leadership and management skills within the
• organization

Requirements
BEHAVIOURAL COMPETENCIES

• Ensures Accountability
• Manages Complexity
• Plans and Aligns
• Cultivates Innovation
• Persuades
• Decision Quality

SKILLS

• Action Planning
• Data Collection and Analysis
• Learning and Talent Development
• Policy and Regulation
• Compliance Management
• Verbal Communication
• Review and Reporting
• Numerical Skills

EDUCATION

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field
• Certification in Organizational Development or a related field (e.g., SHRM-SCP, HRCI-SPHR, ODCC)

EXPERIENCE

• Over 7 years of experience in HR roles, with a strong emphasis on HR management functions and organizational effectiveness
• Excellent analytical and problem-solving skills
• Strong project management abilities with the ability to manage multiple projects simultaneously
• Proficiency in HRIS (Human Resources Information System) and data analysis tools
• Knowledge of employment laws and regulations
• Exceptional communication and interpersonal skills
• Experience with change management methodologies (e.g., Prosci, Kotter)
   

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JOB PURPOSE

• We are searching for a detail-oriented and proactive Team Lead to manage our Putco outlet that predominantly services Putco Passengers. The Team Lead will be responsible for managing all aspects of the outlet which includes Financial Reconciliation, Process and Staff management as well as driving sales targets.

RESPONSIBILITIES

• Opening and Closing of the BLD Putco Ticket Site and security inspections carried out on all persons
• Responsible for opening and or closing the BLD Putco Ticket Site as per shift requirement
• Ensure that all BLD staff entering the premises need to be body searched and have their bags searched by a security guard when entering and leaving the site
• Ensure all money needs to be declared to the security guard and documented and signed for in the declaration
• Ensure all bags, money bags (purses and wallets) and cell phones need to be placed in a locker provided on the site
• Be present and observe the security search of items (bags, cell phone and money)
• Observe the removal of the items from the locker by the cashier, the placement back in the locker, or when the employee is leaving the premises
• Cashier shift activities supervised
• Allocation of ticket stock (quantity of 200) by serial number to the cashier.
• Responsible for the opening and closing serial number of the issued stock is recorded on the daily stock sheet.
• The supervisor and the cashier sign that the stock was issued and received respectively.
• Ticket stock, cash float and cash draw, float bad and float bag seal are issued to cashier and signed for by both parties
• Responsible for issuing and signing for of additional ticket stock to cahier as and when required during the shift
• End of shift, print report to be printed by the supervisor
• Shift reconciliations performed daily
• Responsible for the reconciliation of the shift report with the cash dropsafe deposit slips, the ticket stock serial numbers returned, and the shift untendered report. ·
• Responsible for reconciliation of the cash float
• Ensure all issues with the previous day’s recons, that require supervisor attention are brought to the attention of the supervisor Operations Financial Manager
• All previous day reconciliation issues need to be closed out the following day between the Operations Financial Manager, the required supervisor and tech ops
• Ticket Stock Management
• Weekly counting of ticket stock in the branch before the opening of the shift
• Ensure all ticket stock is kept in the safe, which is kept always locked
• Ensure all new delivered tickets to the branch, is receipted in the ticket stock register and signed for
• Filling of stock count in the stock register
• Prepare for Bi-weekly audits which will be conducted on site by Operations Financial Manager
• Responsible for all ticket stock orders placed, delivery and receipting and recording processes must followed
• Ticket Stock Cancellation Process
• Validation of all transaction requests (tickets that printed, or tickets that did not print, but the transaction was completed), that require cancelling through referring to untendered reports, or tech ops before being actioned
• Customer Interaction
• Customer query resolution
• Daily face to face interaction with customers
• Respond to customer queries and escalate where necessary

Requirements
EDUCATION

• Matric

EXPERIENCE

• Strong understanding of financial and reconciliation principles
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment
• Flexibility to work outside of regular business hours and travel to different sites as needed
• Customer service-oriented mindset with a commitment to delivering high-quality solutions and support
• 3 years Proven working experience in a retail supervisory or sales environment
   

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Description
JOB PURPOSE

• The Technology Specialist who will play a pivotal role in bridging the gap between business needs and technical solutions. This role focuses having strong ETL skills, proficiency in MSSQL and MySQL, and a deep understanding of technical processes and starter packs in South Africa. This role requires a proactive approach to problem-solving and exceptional customer service skills

RESPONSIBILITIES

• Client Engagement
• Meet regularly with business stakeholders to understand their technical and business challenges
• Act as a liaison between technical teams and business units to ensure alignment and effective communication.
• Root Cause Analysis
• Conduct root cause analysis on trending issues to identify underlying problems
• Develop and implement solutions to prevent recurrence of issues
• Customer Centricity
• Maintain a customer-centric approach in all interactions and solutions
• Ensure that client needs are met with high-quality and timely responses
• Technical Expertise
• Possess a deep understanding of technical processes and how they relate to business operations
• Stay updated with the latest technological advancements and best practices
• Starter Packs Knowledge
• Have a deep understanding of starter packs in South Africa and their operational mechanisms
• Apply this knowledge to support business and technical strategies.
• Process Review and Documentation
• Review and document existing processes to identify areas for improvement
• Develop comprehensive documentation for new and existing processes
• ETL Functions
• Perform Extract, Transform, Load (ETL) functions to integrate and manage data from various sources
• Ensure data integrity and accuracy during the ETL process
• Work Collaboratively
• Provide technical guidance and mentorship to junior database analysts and team members
• Build a culture of integrity, respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
• Demonstrate ability to work in teams
• Demonstrate ability to communicate at all levels

Requirements
BEHAVIOURAL COMPETENCIES

• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Business Insight
• Manages Complexity
• Plans and Aligns
• Balances Stakeholders
• Ensures Accountability
• Collaborates
• Cultivates Innovation
• Customer Focus
• Instills Trust
• Situational Adaptability
• Tech Savvy 

EDUCATION

• Matric
• Bachelor’s degree in Computer Science, Information Technology, or a related field (Advantageous)

EXPERIENCE

• Proven experience in a similar role, preferably in a technology-driven environment
• Strong proficiency in MSSQL and MySQL
• Experience with ETL tools and processes
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills
• In-depth knowledge of starter packs in South Africa
• Strong organizational skills with the ability to manage multiple priorities
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration capabilities
• Basic understanding of web development technologies (e.g., HTML, CSS, JavaScript, Glassfish) and backend systems
• Ability to adapt quickly to new technologies and learn on the job in a dynamic IT environment