Fresh Jobs at DigiCert, Inc.

Job summary

• Join our Business Desk team to focus on Deal Desk & Order to Cash Operations Management in the EMEA Region! In this role, you will partner with sales to drive and manage deal structure, agreements, and execution in EMEA, closing high quality business in a timely manner.
• This role will work closely with sales leadership team in EMEA, supporting them with insights into regional and global best practices to help accelerate commercial discussions.

What you will do

• Be the trusted advisor to sales team, collaborating on deal structure, pricing, product and commercial terms for non-standard transactions
• Review and verify incoming non-standard deals for accuracy, working closely with Sales, Sales Management, Legal, Revenue Recognition and other cross-functional teams on the commercial deal structure and agreement generation, enforce the corporate approval matrix and associated policies
• Use professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways
• Identifies internal roadblocks, provide solutions and alternatives, communicate next steps, escalate where needed
• Familiar with Salesforce (CRM tools), Apptus (CPQ tools), product platforms and relevant processes, capable to support sales team on enquiries out from system integration, data/contract migration, process clarification
• Advise sales and sales operations leadership to help manage overall business execution, being a key contributor to business reviews and forecast meetings
• Leverage analytical and operational insights to identify and contribute to deal process enhancement initiatives
• Coaching/training team members and share best practice of the role as necessary
• Participate in special projects as needed

What you will have

• Tertiary qualification required
• 2+ years sales operations experience
• Demonstrates the ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as before senior management
• Ability to assist in driving adoption, enabling sales, and legal members or managers with productivity improvement processes
• Demonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow efficiently
• Possesses an understanding of B2B sales processes
• Strong knowledge of Excel, Powerpoint & Salesforce
• Demonstrates a comfortability level while engaging company executives
• Ability to work in a fast-paced, collaborative, team-oriented environment while being organized and detail-oriented
• Excellent written and verbal communications skills
• Possesses previous experience with presentations, both in-person and online
• Organized and detail-oriented
• Ability to demonstrate a sense of urgency meeting reporting deadlines
• Proficiency with project management initiatives

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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Job summary

• We are in the market for a Renewal Sales Specialist with professional working proficiency in Dutch to join our GTM team. 
• As a Renewal Sales Specialist, you will be responsible for coverage in the region and driving renewals of the largest segment of DigiCert's customer base, delivering incremental revenue growth and bringing in net new business.
• This is a remote position.

What you will do 

• Building & Fostering Strong Relationships – Working closely with your in-region Account Manager, develop a deep relationship with strategic DigiCert customers, focusing on increasing adoption, ensuring retention, and long-term success solving technology challenges.
• Active Listening – Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages, realizing opportunities to expand DigiCert’s reach.
• Information Seeking – Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less- focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
• Influence and Persuasion – Effective in persuading, convincing, influencing, or impressing others to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
• Composure and Resiliency – Able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
• Organizational Savvy – Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships

What you will have 

• 2+ years of experience managing full sales cycle (inside or field sales) in the software space (SaaS Sales preferred)
• Excellent written and verbal communication skills
• Professional working proficiency in Dutch
• SaaS Sales experience in the Netherlands and/or Netherlands Public sector will be very advantageous
• Proactive in adopting sales best practices and a leader in process adherence
• Can demonstrate market and industry knowledge and recognizes changing market trends
• Excellent objection handling and negotiating abilities
• Driven to invest time in self-education that can be applied in a professional context
• Demonstrates the ability to link corporate strategic goals to customer facing solutions
• Strong collaboration skills and ability to work alongside multiple team members
• Proven record of meeting/exceeding established goals
• Ability to effectively communicate with internal stakeholders
• Highly resourceful when need to overcome barriers and objections
• Ability to communicate with all levels within customer/prospect’s organization

Benefits 

• Uncapped Commission
• Achievers club awards & Incentives
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
   

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Job summary

• As Principal Full Stack Engineer you will lead the design, development, and delivery of scalable, high-performance applications across our platform. You will also mentor team members, and collaborate closely with product, architecture and other engineering teams.

What you will do 

• Lead the design, architecture, and implementation of complex web applications and backend services.  
• Develop and maintain scalable frontend components using React and robust backend APIs/services using Java. (Java 17+) 
• Guide decisions around cloud infrastructure and deployment using AWS services. 
• Work with multiple data stores, e.g  Postgres , Redis and Cassandra.  
• Establish and enforce best practices for software development, including CI/CD, code quality, testing, and performance optimization. 
• Provide technical mentorship and support to mid- and senior-level engineers on the team. 
• Stay up to date with emerging technologies and assess their impact on our ecosystem. 

What you will have 

• 10+ years of professional software development experience with a strong track record of building full-stack applications. 
• Master’s or Bachelor’s degree in Computer science or Information Systems or Electrical Engineering. 
• Expert-level proficiency in Java and React. 
• Strong cloud experience with AWS, including infrastructure-as-code and microservices deployment. 
• Experience using PostgreSQL, Redis, and Cassandra.
• Experience in distributed systems, service-oriented architectures, and high-scale environments.
• Strong understanding of system design, data modeling, and API design. 
• Proficiency with modern DevOps practices, CI/CD tools, monitoring, and logging. 
• Excellent communication, leadership, and cross-functional collaboration skills. 
• Prior experience in a high-growth, agile software company or startup environment. 

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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Job summary

• The DigiCert ONE CA team is looking for a knowledgeable Senior QA Automation Engineer to join our agile cross-functional team to build the future of PKI and security management.

What you will do

• Collaborate with an agile cross-functional engineering team in developing and implementing QA testing strategy
• Determine the appropriate balance of manual and automated tests, as well as the types of tests (UI, API, functional/performance/load, etc.)
• Create processes to validate data quality, including well-structured test plans and test cases
• Improve and build upon our test suite, test guidelines, and testing culture
• Review and test your teammates pull requests
• Develop a deep understanding of products, architecture, and systems
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues

What you will have 

• 5+ years of industry experience – QA automation experience with Python (essential) 
• Experience with Selenium WebDriver, Postman, or other API testing frameworks and technologies
• Familiarity with QA automation architecture, methodologies, processes, and tools
• Familiarity with SQL and relational databases
• Ability to research and learn new technologies
• Strong interpersonal communication skills – must enjoy working and collaborating with a team
• The ideal candidate should demonstrate flexibility and adaptability to support the team

Nice to have 

• Understanding of SSL/TLS, PKI, and other security related technologies
• Bachelor’s degree in Computer Science, Information Systems, etc., or equivalent years of experience in the industry
• Technologies we use, any experience is a bonus!
• Docker and Kubernetes
• Git and GitHub
• Go
• React
• Jenkins, or experience with other CI/CD tools

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical
   

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Job summary

• We are in the market for a Technical Support Analyst with business proficiency in Spanish Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.
• DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.
• This is a hybrid position in Cape Town.  

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

• Professional working proficiency in Spanish (essential)
• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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Job summary

• DigiCert is in the market for a technically savvy and support-minded Implementation & Configuration Specialist to join our Customer Service Enablement team based in Cape Town.
• This role is ideal for a Business Systems Analyst who is looking to work as an individual contributor and scale a team. Let’s connect if you are hands-on, enjoy people management, thrives at the intersection of technology and user enablement, and enjoy building better systems.
• In this role, you will be the go-to expert for managing and optimizing the systems, tools, and workflows that empower our customer support teams to operate efficiently and deliver exceptional service. You'll partner closely with Support, Authentication, IT and Product teams to maintain and enhance tools, ensuring agents have what they need to deliver exceptional support and that our tech stack scales with the team's evolving needs.
•  DigiCert is the global leader in delivering private and public digital trust solutions.

What you will do

• Implement, administer and configure platforms (e.g. Salesforce, Jira, Slack integrations, AI tools etc.) and other connected systems
• Troubleshoot tool-related issues and support the day-to-day needs of the support teams, escalating to vendors or internal teams when needed
• Configure workflows, triggers, macros, and automations to improve agent productivity
• Collaborate cross functionally with IT, Product, Engineering and Support teams to scope and implement new tools or system improvements
• Evaluate new tools and features that could benefit the Support teams, assist in pilot programs and rollouts
• Monitor tool performance and support reporting needs by maintaining data integrity and structure, proactively identify opportunities for improvement
• Define, track and interpret key customer service and system performance metrics
• Maintain internal documentation and knowledgebase systems
• Build our Technical Systems & Tools team in the future

What you have

• Willingness to work from 14h00 – 23h00 SAST to support our US territory (essential business requirement)
• 4+ years' experience in a Business Systems Analyst or Implementation & Configuration Specialist role as a player-coach in a SaaS or customer support environment (strongly preferred)
• Tertiary qualification + Salesforce Administrator Certification (strongly preferred)
• Jira Administrator or relevant certification with hands-on experience administering support platforms, or similar tools (strongly preferred)
• Understanding of workflow logic, automation rules, or API integrations/usage with basic scripting is advantageous
• Strong troubleshooting and problem-solving skills with a passion for improving systems
• Comfortable working cross-functionally and communicating with technical and non-technical stakeholders
• Demonstrated project management experience: Managing several projects concurrently within set timeframes
• Organized, proactive, and user-centered in your approach to tool management with the ability to juggle multiple requests and working independently in a fast-paced environment
• Bonus: Familiarity with SQL, scripting or dashboard/reporting tools (e.g. Tableau, Power BI)

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical