Fresh Jobs at Discovery Limited

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Bank telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Bank Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal Attributes And Skills
The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 year sales experience, preferably in an outbound telesales environment

Minimum 1 year bank product knowledge, Discovery Bank Knowledge is an advantage

• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5/National Certificate:Banking NQF level 5 and RE5 qualification

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Key Purpose

The Funeral Distribution team will have a total Sales Manager complement of 12 in various regions and the role of the Office Administrator would be to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.

Areas of responsibility may include but not limited to

• To QA all submitted business
• To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA
• To compile and action work based on the daily, weekly and monthly reports
• To assist the Sales Manager
• Collaborate with all business areas
• Monitor office efficiencies
• Service financial advisers and serve as a conduit between the manager and business
• Compile and present monthly team reports
• Ensure all on-boarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To answer the phone and manage office functions. To serve as a frontline administrator and receptionist for walk in clients
• To assist the Sales Manager with insights and trend analyses

Competencies

• Attention to Detail
• Planning and Organizing and workflow management
• Customer service orientation
• Coping and dealing with Pressure
• Good verbal and written communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Time management skills
• Multi-task on multiple projects

Education And Experience

• Matric
• Experience in the Financial Services Industry
• Knowledge and understanding of Funeral Plans

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Key Purpose

• Identify and investigate problems. Conduct root cause analysis and identify suitable solutions to ensure availability and reliability of applications, services, infrastructure and platforms.

Areas of responsibility may include but not limited to

• Conduct trend analysis of data, both systematically and manually to determine common occurrences and recurring issues to feed into the Problem Management processes.
• Perform impact assessments to determine priority of a problem relative to other problems and business activities.
• Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders.
• Provide recommendations for improvement to services or processes with the purpose of increased availability, improved service levels, reduced costs, and improved customer satisfaction by reducing the number of operational problems.
• Identify interim and long-term solutions, considering cost effectiveness and ease of implementation.
• Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution.
• Document and present the Problem Reports related to identified problems. Provide assessments of risks, impacts, severity, possible alternative solutions, status of investigation and recommendations.
• Produce project management reports per team (monthly) giving an area-specific analysis of all problems.
• Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable.
• Participate in various cross-functional forums and lead work streams to contribute to the improvement and implementation of policies, frameworks and standards.
• Client and Executive reporting.
• Clear, concise and timely communication with emphasis on expressing technical issues in a non-technical manner to clients and executives.
• Facilitate discussions (including technical discussions) to establish root causes and solutions to any infrastructure, application or process related issues.
• Conduct research to establish more efficient ways of performing day to day activities using new technologies or frameworks and identify opportunities for automation.
• Drive infrastructure and application performance and availability initiatives.
• Produce and present regular reports on availability, capacity and service performance.
• Ensure remedial action are taken to rectify identified issues or escalated incidents are attend to.
• Participate in the ongoing enhancement of Problem Management policies and processes
• Maintenance of the Known Error Database
• Participate in the evolution and maintenance of the CMDB whilst leveraging insights to drive Problem Management objectives
• Participation and facilitation of Incident Post-mortems

Personal Attributes And Skills

• Statistical analysis and reporting
• Problem solving
• Root Cause Analysis
• Business writing (reports) and presentation
• Tenacity
• Stress Management
• Persuasion
• Coaching
• Client orientation

Education

• Relevant Tertiary qualification (IT or Engineering)
• ITIL

Knowledge And Experience

• Beneficial:
  • Kepner & Fourie Root Cause Analysis Framework
  • Site Reliability Engineering
• 3 or more years’ experience in problem management
• ITSM Tools (ServiceNow experience preferred)
• APM and Infrastructure Monitoring Tools (DynaTrace experience preferred)
• AWS CloudWatch (beneficial)

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Key Purpose

• Plan, design, implement and carry out security measures to protect the information assets. Analyse security event information, determine and respond to security incidents, and support the implementation of new security detection and protection technologies. Primary SME on capabilities and guide area on overall improvement of prevention techniques/capabilities

Areas of responsibility may include but not limited to

Primary Functions

• Build automation pipelines for all perimeter security functions
• Automate management of security components in the Cloud Platform
• Ensure adherence to the current security policies and standards.
• Assist on improvements on and utilize SIEM dashboards to review and monitor ongoing events.
• Respond to incidents, analyse security events to determine appropriate actions and identify security weaknesses
• Generate and provide reports to management to include current status and potential corrective courses of action
• Lead and drive related projects and critical tasks
• Develop, present and implement sound recommendations for mitigation and remediation.

Personal Attributes and Skills

• Ability to work in a team environment, outgoing and inter-personal skillsAbility to work according to project deadlines, under pressure and cope with a highly stressful environment.
• Ability to troubleshoot complex infrastructure related problems
• Mature, optimistic, energetic and positive
• High degree of accuracy and attention to detail essential
• Self-motivated , self-thinker and pro-active
• Deadline driven and willing to work overtime when necessary
• Sound work ethics
• Team player
• Willing to learn and develop oneself
• Strong Document, Reporting and Data Analysis skills
• Value driven – Urgency, Integrity

Education and Experience

• Basic Security qualifications (S+ or equivalent)
• AWS Solutions Architect - Professional or AWS DevOps - Professional certification
• AWS SysOps Administrator, Developer, or DevOps Engineer Certification
• 10+ Years IT Experience
• 5+ Years’ experience in Information Security across all domains
• 5+ Year’s Cloud platform experience with a focus on security
• 5+ Years’ Experience with APIs and Web services, including REST and SOAP
• 5+ Years’ experience with scripting or programming languages and a desire to automate everything (such as, Java, C++, Python, Ruby)
• Secure System development practices; Least Privilege, Secrets management, Static Code Analysis

Beneficial Qualifications & Experience

• IT related Diploma / Degree
• CISSP
• Experience using automation tools such as Puppet, Terraform, Ancible
• Experience with Kubernetes, SaltStack, Docker, and Kafka.
• Experience integrating applications with SSO providers such as AzureAD
• Secure System development practices; Least Privilege, Secrets management, Static Code Analysis