Fresh Jobs at Discovery Limited

Key purpose

• This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements
• Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge

Areas of responsibility may include but not limited to

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Developing and maintaining broker relationships.
• Review new business pipeline, follow-up and tracking.
• Issuing of quotations.
• Technical training of and ongoing product support to financial advisor.
• Dealing with queries and providing information on a range of sales and service issues.
• Liasing with internal departments on processing issues.
• Building relationships with internal departments to ensure superior service is offering to clients.
• Keeping up-to-date with competitor product and service offering and industry developments..
• Participating in proactive sales and marketing initiatives

Key Responsibilities

• Developing and maintaining broker relationships
• Review new business pipeline, follow-up and tracking
• Issuing of quotations
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisivenes

Education and Experience

• NQF5 in Wealth Management of Financial Planning
• RE5 (Advantageous)
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite

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Key Purpose

• The main purpose of Commodity Buyer is to support the implementation of strategic and tactical sourcing strategies for various products and services that will drive the objectives of increased savings and inclusive procurement while adhering to governance and managing the objectives of internal business stakeholders. The buyer will assist the Category Management Team in managing the assigned portfolio and departmental objectives. An important aspect of this role is to optimize cost efficiencies, improve compliance, manage supplier performance and support Discovery’s business plans.

Areas of responsibility may include but not limited to

Strategic and Tactical

• Support the Category Management Team and Procurement Manager with implementing sourcing strategies based on existing and forecased spend.
• Assist with optimising the assigned category through spend analysis and optimisation with a total cost of ownership approach.
• Participate in cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of tactical goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.

Optimise procurement savings.

• Maintain effective working relationships with external customers and/or suppliers with a view to assess or improve the quality of procurement and purchasing practices.
• Work with cross functional team with the aim to increase contract coverage and process efficiency
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Attending applicable forums and committees to review procurement requests for purchase orders.
• Request competitive quotes and proposals and ensure the implementation of the 3-quote system for tactical and transactional orders.
• Review planned orders and renewals, create requisitions for orders and assign these for approval, send the approved purchase orders to suppliers.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (open orders, account statements, invoices, tracking info, tax docs etc.).
• Validate contract pricing for all purchase requests under category management.
• Matching and receipting orders for payment to ensure payments are made within the required payment terms.
• Creating catalogues for service providers against which they can purchase items within the portfolio (where applicable).

B-BBEE

• Assist Category Management Team to engage vendors that do not meet the minimum B-BBEE requirements to agree on a plan to improve their B-BBEE levels in order to protect Discovery’s B-BBEE status.
• Scanning the market to identify vendors that we could onboard to help us reach our B-BBEE shortfalls.
• Recommending B-BBEE vendors to take part in RFx processes.

Contract Management

• Work with internal business stakeholders to achieve 80% of addressable spend under contract management.
• Engaging with the Cross Functional Team and suppliers to finalise contract renewals prior to expiration.

Managed Spend under procurement

• Meeting with business areas to see how we can influence and increase spend under procurement management (S-UPM).
• Sharing and discussing the procurement policy and processes with internal business stakeholders to increase compliance.

Savings

• Implementing category strategies established by the Category Management Teams that will assist in reaching the required savings targets.
• Recording savings achieved into the savings register for approval and signed off by the business and following up to ensure that these are finalised.
• Meeting with vendors to see how we can reduce our overall costs and Total cost of ownership (TCO).

Supplier Relationship Management

• Attend Quarterly Business Reviews (QBR) with the Category Management Teams and strategic suppliers to identify changes in the environment that could impact Discovery.

Reporting

• Assist the Category Management Teams with the development and generation of monthly, weekly and adhoc reports for the Procurement Management Team.

Personal Attributes and Skills

• Must be able to operate independently.
• Must be able to work under pressure.
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness.
• Good negotiation skills.
• Understanding of contract management and risk mitigation factors.
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements.
• Decisive and deadline driven.
• Willing to challenge ideas and provide suggestions which are in the best interests of Discovery.
• Ability to work collaboratively with internal customers and the wider procurement team.
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers.

Education and Experience

• Tertiary qualification or working towards a qualification in Purchasing and/or Supply Chain Management, preferably CIPS.
• 1-3 years procurement experience at a Buyer level.
• Experience in implementing sourcing strategies and engaging in tactical and transactional sourcing activities that deliver on cost, quality, and service objectives.Key Purpose

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Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Key Purpose

• The Executive BC manages a team of BC’s and builds the strongest relationships in the market with advisers value our solutions and together want to improve retirement outcomes and protect peoples lives. The aim will be to drive new business across all CEB products (Group Risk, Retirement Fund and Healthy Company EAP). This position forms part of the corporate distribution team and is a new role and the most senior position within corporate distribution other than the head of distribution. This person will form part of the Growth Exco and play an essential role in helping CEB achieve our ambitious new business targets.

Areas of responsibility may include but not limited to

• Driving growth in new business sales.
• Establishing and nurturing relationships with advisers, both at executive and operational level, to ensure that Discovery is one of the top options they want to position to their clients as part of a benefit review on EB products.
• Developing and implementing adviser account strategies to achieve long-term success and align with the broker’s key objectives.
• Tracking and analyzing key performance metrics to assess adviser relationship health and identify areas for improvement.
• Serve as the first port of call for adviser and client questions relating to our GR and UF products and need to therefore understand and know our products very well.
• Work with advisers to identify sales opportunities for GR and UF, as well as identifying opportunities to upsell or cross-sell additional products or services to existing clients.
• Ensure that the correct benefit structure and quote alternatives are submitted.
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business processes, from end to end.
• Escalated query resolution and troubleshooting.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations within stipulated timelines.
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments.
• Participating in proactive sales and marketing initiatives.

Personal Attributes

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

• Business degree (advantageous)
• RE5 required, RE1 (preferable)
• Business degree (advantageous)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable).
• Strategic Relationship building and Sales experience.
• More than 10 years Employee Benefits or B2B Sales experience.
• Proven track record of building strategic relationships and driving growth through new business sales.
• Relevant financial services industry experience is advantageous.
• Sound Employee Benefits industry experience specifically.

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Key Purpose   

• Within the Health Benefit Solutions area, the Business Analyst must work to understand the overall business need, define the requirements, document the requirements using various approaches such as use cases then decompose the requirements to a sufficient level of detail allowing the implementation team to take action.   
• The Business Analyst will support the project throughout the project lifecycle and will manage the release as well as post release monitoring.   
• The Business Analyst in the Benefit Solutions area must be technically minded and be able to understand basic development principles.  

Areas of responsibility may include but not limited to:  

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Health Benefit Solutions – DCS portfolio:  

• Run a requirements gathering/JAD workshop to gather new requirements   
• Document business requirement specifications under supervision of a Senior BA   
• Accurately document functional requirements specifications clearly defining project objectives   
• Construct complex process models and can create UML models   
• Execute user acceptance or system testing   
• Resolve requirements conflict through effective stakeholder engagement   
• Present options and recommendations to stakeholders   
• Offer support and guidance to junior business analysts   
• Identify and document project risks, issues, assumptions and dependencies   
• Identify and perform process improvement work   
• Perform quality assurance of business analysis deliverables     

Competencies  

The successful candidate must demonstrate the following competencies:  

• Project Management  
• Requirements development  
• Change control  
• Release management  
• Solution development  
• Software Testing  
• Analytical thinking and conflict management  
• Personal organisation and time management skills   
• Business writing skills and presentation and facilitation skills   
• Communication skills (written, verbal/presenting and listening)   
• Stress management skills and negotiation skills   
• Problem Solving  
• Deadline driven  
• Innovative  
• Ability to build relationships with people from all different backgrounds and at different job levels   

 Education and Experience  

• Diploma in Business Analysis, BSc Information Systems or am equivalent 3-year IT qualification.  
• 5 years ‘experience as a Business Analyst   
• Certification in UML and BPMN course  
• Experience in PL/SQL   
• Experience in Testing, Process mapping and UML modelling. 
• Requirements analysis experience