Fresh Jobs at Discovery Limited

Key Purpose

• Identifying sales opportunities, answering inbound calls timeously and making required outbound calls. Co-ordination of own administration Identifying sales opportunities and maintaining accurate details and statistics of all queries.
• This position is based in the KZN Discovery Connect Sales call center, reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Areas of responsibility may include but not limited to

• Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Experience & Qualifications

• Matric/ Grade 12
• At least 2-year sales experience, preferably in an outbound telesales environment Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

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Key Purpose

• Is a servant-leader for the Scrum Team that does anything possible to help the team perform at their highest level.
• Help form a self-managed team that is motivated, predictable, transparent and consistently delivers quality work and continually inspects and adapts in order to improve and maximize throughput whilst upholding the Agile values, principles and practices.
• Facilitates the removal of impediments teams face when developing solutions.
• Implements agile best practices within a team.
• Helps the development team, business and management develop a culture of collaboration - Act as a change agent to the team and organization.
• Supports the team to be self-organizing and function as an accountable, high performance team.
• Focused and goal driven and helps to achieve the Sprint goals.
• Be a master facilitator.

Areas of responsibility may include but not limited to:

• Act as Scrum master for 2 scrum teams with a focus on guiding the teams towards improving the way they work.
• Facilitate Scrum Events ensure that they are focused and productive (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives and Backlog Grooming).
• Help facilitate Product Planning Workshops and Release Planning Sessions.
• Assist the Product Owner in prioritization and scheduling of work, to meet delivery time frames.
• Ensure backlog is in good standing by having regular re-occurring weekly backlog grooming sessions.
• Ensure that all the team members understand their role and fulfil them to the best of their ability.
• Guide/coach/mentor the development team to take on the responsibilities of the process and ownership of the product – lead the team to a self-organized state.
• Build a high performing team, focusing on improving team dynamics and performance, help the team manage interpersonal conflicts, challenges and opportunities for growth.
• Protect the team from interruptions and distractions to maximize productivity and create flow of work.
• Identify and facilitate the resolution of identified impediments.
• Help the team make achievable sprint commitments with the use of velocity data and team availability.
• Help the team members communicate, co-ordinate and meet their delivery goals.
• Ensure the team / stakeholders adhere to Definition of Ready (DoR) / Definition of Done (DoD).
• Highlight risks and dysfunctions where the DoR / DoD is not met.
• Ensure the team uses the standardized reference story for estimating.
• Ensure understanding of the Agile principles and Scrum process, across teams and stakeholders.
• Ensure adherence to the Agile principles and Scrum process and help resolve any deviations.
• Raise issues that are putting delivery at risk as soon as they arise.
• Help facilitate delivery solutions and manage expectations.
• Responsible to produce the following artefacts (Weekly Sprint Reports, Release projection / Burndown) to create visibility and transparency of the progress and status of the systems delivery.
• Continually grow and share Agile knowledge. 

Personal skills and attributes:

• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience:

• Tertiary degree (B. Engineer, B.Com, BSC).
• Certified scrum master/scrum practitioner.
• Knowledge and/or experience of Kanban.
• Knowledge of the software development life cycle.
• Proficient with Jira / Confluence.
• Excellent communication skills in English in written and spoken form.
• At least 2-4 years experience working in a Scrum Master role.
• At least 2 years experience working in an agile environment, preferably in a variety of situations.

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Key Purpose 

• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 

Areas of responsibility may include but not limited to 

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines. 
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise 
• Create strategic business partnerships with multiple intermediary stakeholders. 
• Relationship building with internal and external stakeholders. 
• Project management of new business process, from end to end. 
• Intermediary reporting and trend analysis. 
• Consistently deliver Discovery Health value proposition. 
• Escalated query resolution and troubleshooting 
• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 
• Review new business pipeline, follow-up, and tracking. 
• Issuing of quotations 
• Technical training and ongoing product support to financial advisors. 
• Keeping up to date with competitor product and service offering and industry developments 
• Participating in proactive sales and marketing initiatives 

Personal Attributes and Skills  

• Logical, analytical problem-solving ability. 
• Excellent interpersonal skills. 
• Excellent verbal and written communication skills. 
• Ability to work independently. 
• Ability to take accountability, responsibility, and ownership. 
• Able to take initiative and exercise sound judgment and decision making. 
• Ability to work in a highly pressurized, target oriented environment. 
• Ability to deal positively with change and uncertainty. 
• Strong business acumen. 
• Strong sales and persuasive skills. 
• Strong quality orientation. 
• Good organizational skills. 
• Proactive, self-motivated. 
• Able to identify, nurture and develop talent. 
• Customer oriented. 
• Ability to meet deadlines timeously 

Education and Experience 

Qualifications 

• 3-5 years medical scheme industry experience (required) 
• Business degree (advantageous)  
• RE5 (preferable) 
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable) 
• Knowledge of MS Office Suite 
• Sales experience (advantageous) 
• Knowledge of MS Office Suite 
• Business degree (advantageous)  
• Relevant financial services industry experience is advantageous 

Experience 

• Relevant financial services industry experience is advantageous. 
• Sound health industry experience 
• Adviser consulting experience in the financial services industry 
• An understanding of financial planning 

Requirements

• Valid drivers licence and insured and reliable car 
• Smart-phone 
• Willingness to travel  

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Key Purpose
This role must ensure the efficient and effective operations of the Life Claims departments particularly as the department is the ‘face’ of Vitality Life. This is achieved through:

• Monitoring team performance and output through use of volume and quality audit data to set or adjust targets and measure success against them and raise the standard of the team.
• Will be required to engage with both internal and external stakeholders.
• Responsible for the delivery of the service strategy through management of direct reports 
• Coach and support team members through regular 1:1s and reviews to identify and address development needs and construct development plans which will build a high-quality team.  
• Regular liaison with Relationship Managers to ensure escalations and complaint processes are adhered to in a timely and professional manner. 
• Take full responsibility for regularly updating own knowledge and monitoring teams’ knowledge of company products, processes and procedures to provide the best, accurate customer information at all times. 
• Responsible for standard of service provided by own team and involvement in achieving the overall department targets. 
• Responsible for reward, training and development of own team, establishing and maintaining a performance management framework for the team.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Development and Optimisation of Processes and Systems: Processes and systems which optimise the functioning of the Business Unit and improve customer
• service levels are implemented. This is achieved by proactively seeking out service gaps, working in conjunction with relevant specialists e.g. Business Analysts, Quality Assurance etc, identifying and implementing appropriate solutions.
• Query Resolution: Ensures the effective resolution of queries escalated within agreed timeframes. Performs trend analysis of queries and escalations to identify staff development areas, and implements remedial action (coaching, training etc) accordingly
• Staff Management: Performs all staff related responsibilities (performance appraisals, development plans etc) as per expectation

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Technical Skills

• Effective Communication Skills (verbal & written)
• Passionate about developing people 
• Good communication skills 
• Ability to prioritise 

Education and Experience:

Education

• Matric/Grade 12 is essential
• At least 2 years' experience in a leadership role.
• At least 2 years’ experience in a Claims environment would be advantageous

Knowledge:

• Business Processes
• Product
• Compliance
• UK Insurance Industry - advantageous
• System

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Key Purpose

• The Information Security Officer (ISO) ensures that the security vision, privacy objectives and strategy is followed by leading the implementation of the Group Wide Security Programme. The ISO works directly with the business senior management team and CIO to facilitate Information Governance and Security, provides guidance and advice on security direction and creates mechanisms to facilitate the management of security risk through appropriate policies, standards and guidelines.

Areas of responsibility may include but not limited

• Provide input into the Group Information Security Strategy with associated programs and leading these within the respective business unit. 
• Engage directly with the CIO and other influential parties to execute the Group and Business Unit Information Security Strategy. 
• Regular engagement with the Business stakeholders ensuring that the Information Security Program and Strategy is aligned to business and systems developments. 
• Assist in the development of appropriate Information Security Policies, Standards and guidelines that are aligned to business outcomes and needs.  
• Identification and assessment of Information Security related risks, identification of controls implemented within the business and co-ordination and reporting of management actions to address shortcomings.  
• Assist with appropriate training and awareness programs or initiatives for all staff to inform them of their information security obligations. 
• Providing ongoing direction, guidance and support to the business on all information security related matters. 
• Regular reporting to and active participation on relevant forums and committees 

Personal Attributes and Skills

• Strong negotiation and mature communication skills 
• Excellent knowledge of technology environments 
• The ability to articulate security in non-technical business impact terms  
• Excellent written and oral presentation skills, ability to lead discussions and present complex ideas to all levels within the organization 
• Business Writing Skills, Presentation and Facilitation Skills 
• Customer Service Orientation, Result Orientation, Negotiation skills 
• Personal organisation and time management skills 
• Time and Task Delivery Management 
• Professional Communication (written, verbal/presenting and listening) 
• Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels 

Qualifications & Experience

Essential  

• Related Degree / Diploma
• 5 years experience in the Information Security field across two or more domains
• Exposure to Risk and Compliance management
• Working knowledge of and experience with Risk and Compliance.
• Working security experience within in large complex corporate environments.
• Working knowledge of applicable industry standards, legislations, etc

Advantageous  

• Information Security Qualifications such as S+, CISSP
• Security Experience within in large complex corporate environments