Fresh Jobs at Discovery Limited

• Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day –to –day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer services, Digital Services, Finance and Billing Operations,  workflow Optimisation, Claims Enablement, Managed Care, Disease Management and New Market Integration.

Key Purpose                   

• To enable, implement and lead the Core Enablement strategic initiatives of the business, which include but are not limited to, EXCO initiatives, Service Team initiatives as well day to day operational initiatives.
• Implementation of new and improved customer journeys
• To lead a team of specialist functional teams
• To ensure that the division meets or exceeds its deliverables.
• To ensure employee satisfaction and engagement and effective stakeholder management. 

Key Outputs         

The successful candidate’s key outputs will include, but will not be limited to, the following:

Strategy and implementation

• Sets and develops strategies within Functional Enablement to enable and enhance improved efficiency and customer experience outcomes in line with organization objectives
• Evaluate and assess the strategic direction of the Functional Enablement Team and to develop plans in order to align to the business strategy
• Developing strategic and operational plans to drive, lead, and represent projects and key initiatives impacting the Discovery Health Operations division.
• Recruiting and attracting the best talent in the region and building strategies to become the employer of choice for the employment market in the region.
• Input into strategic and operational debate and design that informs the direction and deliverables of the business unit.

Change Management

• Rapid innovation and digitization requires proactive change management tactics and implementation to ensure that staff are well oriented and prepared to enable a smooth transition

Risk Management

• Monitor the implementation of risk management strategies with the Division to curb potential anti selection, cyber and financial fraud and complying with audit governance and principles.
• To own business continuity and disaster recovery plans for the team.

Leadership

• To lead a high performing functional team and to recruit, develop and align the team, to the strategic direction of Discovery Health.
• To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams and achieve divisional objectives.
• Provide direction for the division through actively communicating and being a visionary leader.
• Overseeing staffing and resource planning and ensuring optimum resource planning
• Ability to debate and express clear key points of an argument in a credible manner.
• Decision-maker with a solution oriented approach who is able to identify, drive, and implement effective decisions.
• Adapts interpersonal style to suit different people or situations.
• To manage projects and to ensure that they meet their strategic aims and that operational issue are attended.
• To elevate and enhance the culture and sentiment of the team, ensuring robust talent management (attraction, development and retention).
• Demonstrate human centered leadership and creating a psychologically safe environment for employees to thrive.
• Being a force for social good and driving corporate social engagement and skills development
• Assist and support the Functional Teams, in preparation of proposals for operational improvements and changes for both external and internal distribution.

Financial Management

• Demonstrates financial astuteness and prudence
• To provide input into the annual budget of ~R100m.
• Manage expenses in line with this budget and report on variances either negative or positive from the approved budget.

Stakeholder management

• Overseeing the success of the division by liaising with Exco stakeholders in the business.
• Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
• Constant interaction with highly strategic thinkers and relationship building on an executive business level.
• Exceptional interpersonal communication with a wide and effective networking ability to establish good relationships with highly intellectual counterparts and build strategic relationships.
• Own and chair key forums with participants at an executive level.

Thought Leadership

• To assist and lead detailed research and analysis, to provide substance to the ideas and direction from the executive team.
• Ensure that knowledge of legislative updates and industry changes and how this affects your business units.
• Constantly challenging and shaping the status quo.
• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
• Demonstrates an understanding of how one issue may be a part of a much larger eco-system.
• Produces workable solutions to a range of problems.
• Takes account of a wide range of issues across, and related to, the organization.
• Strategic thinker who can use an entrepreneur approach to developing processes and formulating concepts.
• Dynamic, strategically minded visionary who adapts to changing circumstances. Accepts new ideas and change initiatives.
• Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization.
• To review processes and to identify opportunities for process improvement and optimisation.
• To analyse competitors and to benchmark with similar departments in other companies and to report back to Senior Management.
• A thought leader in functional enablement excellence and the management of project related initiatives that emerge.

Analytics

• Developing and generating appropriate reporting to business in respect of your division.
• Analyzing and problem solving by identifying key issues and relationships from a base of information.
• Analytical ability with numerical and verbal data by breaking information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis.

Competencies

• Exceptional written and verbal communication skills.
• Ability to make prompt, clear decisions, which may involve tough choices or considered risks.
• Provides others with a clear direction.
• Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels.
• Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating.
• Analyses numerical data, verbal data and all other sources of information. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Rapidly learns new tasks and quickly commits information to memory. Gathers comprehensive information to support decision making
• Works strategically to realise organisational goals. Sets and develops strategies. Identifies and develops positive and compelling visions of the organisation’s future potential.
• Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances.
• Manages time effectively. Identifies and organises resources needed to accomplish tasks.
• Focuses on customer needs and satisfaction.
• Sets high standards for quality and quantity.
• Works in a systematic, methodical and orderly way. Consistently achieves project goals.

Qualifications & Experience               

• Tertiary qualification preferably in Business Management, and/or Finance with strong mathematics, analytical or business focus
• Post graduate qualification and or MBA (preferable)
• Intermediate / Master skills on Word, Excel, Powerpoint, MS exchange
• Minimum 8-10 years of experience within Discovery Health
• Minimum 5 years of management experiences
• Minimum 3 years of senior Management experience - including people management, strategy roll out, key accounts and relationship building
• Proven track record of successful implementation of business process change projects and stakeholder management (internal and external)

Technical Skills or Knowledge:

• Excellent Senior and external stakeholder management
• Excellent communication and interpersonal skills
• Advanced Project management skills
• Knowledge of customer journeys and digitization
• Insurance and Healthcare industries knowledge
• Understanding Call Centres and Operations, Premium collection processes, procedures and systems
• Corporate account management
• Quality management in a corporate environment
• Financial Management in a corporate environment
• Service Delivery and the ‘value chain’ concept
• Business processes in a corporate environment
• Business Process improvement
• Negotiation skills
   

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Job Description

• Identifying sales opportunities
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Understand the business requirements, and through a structured process, document, validate and translate it into functional specifications that are used by developers to develop a technical solution. Test and validate the functionality of the technical solution against the business requirements. Ensure that the business requirements are delivered in the implemented solution. Interface between the business customer and the development team with regards to the business, non-functional and functional requirements.

Areas of responsibility may include but not limited to;

Analysis, Documentation & Design Skills

• Business and technical requirements gathering and analysis thereof, and ensuring requirements and expectations are met, and that all possible scenarios are covered.
• Formulation of analysis documentation, Functional Specifications, Interface Specifications, and prototypes in accordance with industry standards and team best practices.
• Perform analysis on system interfaces and create corresponding interface specifications.
• Introduction of Business Process improvements, and formulation of Process Diagrams.
• Provide support to business in implementing effective and efficient solutions.
• Define application problem by conferring with clients, evaluating procedures and processes.
• Implement, configure, and test feasible solutions, and evaluate alternative workflow solutions.
• Analyze, model, and interpret data using different tools and techniques.
• Pursue enquiries with clients to understand the ‘why’ rather than the ‘what’ of the business request.
• Challenge the business in their thinking, and develop alternative proposals, to ensure that the intent of the business requirement is met.
• Ensure the solution architecture is aligned with the business and functional requirements.

Facilitation Skills

• Conduct Functional Specification walkthroughs with developers.
• Facilitate client-walkthrough JAD sessions, and sign-off of Functional Specifications with business owners to ensure Business Requirements have been met.

Technical Skills

• Good understanding of UML, specifically:
• Use Case Diagrams & Narratives
• Sequence Diagrams
• Activity Diagrams
• Entity Relationship Diagrams

Project & Management Skills

• Plan delivery with the Development Manager and Scrum Master.
• Co-ordinate activities within the development team, and with other departments.
• Engage with external 3rd-parties (e.g. device manufacturers, product vendors) and internal teams for the delivery of projects, as well as for regular touch-bases.
• Formulate Work Breakdown Structures (including sizing) for projects and Change Requests.
• Drive projects from ideation to completion and ensure successful delivery of these projects.
• Provide regular feedback to Manager with regards to QC’s and Unit testing progress.
• Monitor roll-out and go-live and attend to any support issues and enhancements identified by business post go-live.

Testing Skills

• Creation, review, maintenance and execution of test cases, scenarios, and results.
• Functional Testing of delivered functionality against gathered business requirements and test cases and scenarios.
• Non-functional testing including security, usability, performance, and reliability testing as per team best practices and standards.
• Defect management and regression testing (where applicable), including providing input into the generation of automated test scenarios.

Support & Troubleshooting Skills

• Escalation and management of issues identified during a project / BAU.
• Production log analysis & management including root cause analysis.
• Problem resolution and troubleshooting.
• Identify options for potential solutions and assess them for both technical and business suitability.
• Work closely with developers, testers, and a variety of end-users to ensure technical compatibility and user satisfaction.

Progression Skills

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Personal Attributes and Skills

Behavioral Skills:

• Stress Management
• Time management and prioritization
• Learning orientation
• Innovation
• Bias for action
• Teamwork and co-operation
• Critical thinking
• Strong analytical and problem-solving skills
• Navigate ambiguity and complexity

Technical Skills:

• BPMN 2.0
• UML Modelling
• Data modelling (minimum being able to understand these. Intermediate and Senior Systems Analysts must be able to model data)
• Use Cases
• High standards for delivery
• Requirements definition
• User Story definition
• Web-services exposure
• Agile project delivery
• Structured and analytical problem solver
• Process Mapping
• Coaching and mentor to junior teammates
• Understanding of JIRA and Agile principles

Advantageous:

• Experience with Sparx Enterprise Architect, Rational Rose, or similar.
• Experience in Software Development.
• Experience with API’s.

Other:

• Overtime may be required from time to time

Education and Experience

Required:

• NQF Level 5: Certified in a 3-year National Diploma, BSc Computer Science, or BCom Information Systems (or similar).
• Advanced UML or BPMN course would be advantageous.
• Business Analyst Certification, Diploma, or Advanced BA Qualification is advantageous.

Experience:

• Minimum of 7 years’ experience in Technical Systems Analysis and Integration.
• Experience in Data Analysis.
• Experience in Agile (breaking down Epics into smaller User Stories, estimating, and writing User Stories).

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Duties not limited to the below:

Reception & Office Operations

• Manage front desk and switchboard duties.
• Oversee daily office logistics, cleanliness, and maintenance.
• Procure office supplies, equipment, and manage courier services.
• Maintain a tidy and professional office environment, including managing the cleaner and utilities (e.g., electricity).

IT & Equipment Support

• Log and track IT support tickets (laptops, printers, email, Teams, etc.).
• Coordinate laptop orders, returns, and swop-outs.
• Assist with system access and troubleshooting for staff and advisors.

Advisor & PA Support

• Facilitate onboarding/offboarding of Advisors and PAs.
• Register advisors on CMS and track progress.
• Manage PA onboarding on Smart People and team chat access.
• Provide general support to PAs and advisors, including document printing, business card orders, and calendar updates.

Business & Reporting Support

• Track and submit new business and servicing cases (Life, Invest).
• Consolidate and distribute production figures and pipeline reports.
• Maintain and update various business tracking lists (e.g., Life submissions, Bank case monitor, Invest non-remediated).
• Follow up on outstanding PMAs and coordinate with doctors and finance.

Administrative & Compliance

• Maintain filing systems, supervision files, and meeting attendance registers.
• Capture and scan tax slips for returns.
• Manage complaints register and assist with audit readiness.
• Support recognition initiatives and update internal boards.

Additional Duties

• Organize Vitality Days for advisors.
• Assist with training logistics and general admin tasks as needed.

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Time Management.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Good organizational skills.
• Proactive, self-motivated.
• Attention to detail.
• Ability to meet deadlines timeously.
• Honest and ethical.

Education and Experience

Qualifications

• Matric
• 3 years working experience in the Financial Industry
• RE5 (advantageous)
• Knowledge of MS Office Suite
• Excellent Communication skills (verbal and written)
• Tertiary qualification (advantageous)
• Relevant financial services industry experience is advantageous

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About Group Treasury

• Group Treasury is responsible for the daily operations of all banking activities for the Group and administered medical schemes.

Areas of responsibility may include but are not limited to:

• Cash flow management, ensuring sufficient funds are available to meet ongoing operational and capital investment requirements
• Understanding the underlying instruments and exposure on all investment activity
• Monitor the activities and handling treasury functions on behalf of the company
• Maintain banking relationships
• Processing FNB Online banking payments & transfers
• Ability to analysis payments and transfer requests
• Managing the internal systems for calls logged for payments, transfers, and queries
• QA of daily payments and transfers (peer reviewing)
• Preparing FNB limit increase letters for online banking
• Managing of daily and monthly FNB and investment statements
• Daily Investment confirmations and reconciling
• Dealing and resolving any system related issues
• Ability to identify improvements in the area with the daily functions
• Decision making abilities will be required from time to time to perform functions within the area
• Daily & monthly reporting (FNB Accounts Audit, FNB OBE Payments and Transfers & Interest take on reports)
• Assist with internal & external queries
• Assist with internal and external auditors
• Ensuring deadlines are met timeously

Education and Experience:

• Financial degree or Investment degree (essential)
• At least 3 years financial working experience in the relevant functions above
• Knowledge of banking systems (FNB Online Banking and Systems experience will be an advantage)

Technical Skills or Knowledge:

• Microsoft excel, outlook, word (proficient)
• Paradigm (navigate and resolve queries)
• Written and verbal business communication skills
• Analytical capability and Problem solver
• Self-starter and independent thinker
• Excellent accuracy and time management in a stressful environment