Fresh Jobs at Discovery Limited

Job Purpose

• Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• 3 - 4 years experience in Learning & Development 
• Knowledge of Adult learning principles
• Extensive experience in Facilitation
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree
• CFP qualification NQF 6 financial planning qualification will be considered if additional experience is present
• Training qualification (Train The Trainer or OETDP)

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA
   

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Key Purpose

• The Senior Marketing Manager role partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, PR, written communications and brand projects.  The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally. In addition, the Senior Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team.

Areas of responsibility may include but not limited to:

Drives the strategic direction of the Brand & Engagement Portfolio

• Drives the Marketing, Engagement and Communication Strategy
• Implements the Marketing, Engagement and Communication Strategy, operational plan and targets for area of responsibility.
• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness. 
• Unpacks complexity and provides new ideas and thought leadership to build equity, drive sales and engagement with brand.
• Works cross-functionally to help develop advertising and promotional programmes, positioning and manages information flow between the department, clients and service providers.
• Collates, compiles and reports on key business metrics.
• Proposes initiatives and identifies opportunities for growth, expansion or new direction.

Operationalises, aligns and optimises large strategic marketing projects

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.
• Develops and manages the execution of multiple projects from conception to post implementation.
• Project manages and ensures effective delivery of all campaigns
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.
• Oversees short/medium term planning and optimises resource allocation across projects
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.
• Guides and enables change management initiatives and communication requirements for all projects.
• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.
• Performs a coordination and liaison role between project team members and business.     
• Identifies possible risks and opportunities and provides contingency plans.
• Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices

Manages people and ensures continuous improvement and professional development

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.
• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.
• Ensures team is highly motivated, challenged and supported.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes.
• Delegates responsibility and authority whilst monitoring and managing performance 
• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation.
• Ensures team has excellent product and technical knowledge in order to deliver strategy and build brand.
• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.

Builds and manages both internal & external stakeholders

• Interfaces with senior business colleagues to contribute to brand, engagement or communication strategy.
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Engages with business partners, resolves conflicts and builds effective relationships. 
• Collaborates with stakeholders to plan and implement solutions to business challenges.
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.
• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations.
• Facilitates constructive meetings.
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders
• Creates opportunities for keeping the organisation and its products/ services in front of public and the trade.

Functional Competencies

• Strategic thinking (High): Shaping the future direction of the brand by considering the market context, trends, the consumer and ensuring marketing plans support overall business objectives to drive sustainable growth
• Integrated execution (Intermediate): Develops holistic and integrated plans across multiple channels & touchpoints in a way that aligns with strategic objectives, drives consistent brand experience and is executed brilliantly
• Business Performance (Intermediate): Understand key business metrics and how marketing plans deliver business growth, customer acquisition, retention and profitability leveraging data driven insights to drive performance KPIs
• Building winning brands (High): Ensures their brand positioning, brand world & consumer is at the heart of their plans, is able to decipher good ideas from bad ones, demonstrates good creative judgement and storytelling
• Powerful Partnerships (High): Ability to communicate and collaborate effectively across roles and business units to achieve shared objectives and deliver business deliverables

Leadership Competencies

• Leading and Supervising
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Creating and Innovating
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Education and Experience

• Relevant Bachelor's Degree: Honours/ Masters in BA / B.Comm in Marketing / Communications or other relevant qualifications
• 8 years + marketing / industry experience
• Knowledge of insurance and/or financial services advantageous but not a pre-requisite

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Key Purpose

• The Senior Marketing Consultant role focuses on developing and executing brand and engagement strategies. The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally.

Areas of responsibility may include but not limited to:

Supports the strategic direction of the Brand & Engagement Portfolio

• Support with the development of the Marketing, Engagement and Communication Strategy
• Implements the Marketing, Engagement and Communication Strategy, operational plan and targets for area of responsibility.
• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Collates, compiles and reports on key business metrics.
• Provides new ideas and thought leadership to build equity, drive sales and engagement with brand.
• Secures approval for all content relating to the organisation's reputation destined for internal and external publication.

Operationalises, aligns and optimises marketing projects

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.
• Project manages and ensures effective delivery of all campaigns
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.
• Oversees short/medium term planning and optimises resource allocation across projects
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.

Builds and manages both internal & external stakeholders

• Interfaces with business colleagues to contribute to brand, engagement or communication strategy.
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Engages with business partners and builds effective relationships. 
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders

Functional Competencies

• Strategic thinking (Intermediate): Shaping the future direction of the brand by considering the market context, trends, the consumer and ensuring marketing plans support overall business objectives to drive sustainable growth
• Integrated execution (High): Develops holistic and integrated plans across multiple channels & touchpoints in a way that aligns with strategic objectives, drives consistent brand experience and is executed brilliantly
• Business Performance (Intermediate): Understand key business metrics and how marketing plans deliver business growth, customer acquisition, retention and profitability leveraging data driven insights to drive performance KPIs
• Building winning brands (Intermediate): Ensures their brand positioning, brand world & consumer is at the heart of their plans, is able to decipher good ideas from bad ones, demonstrates good creative judgement and storytelling
• Powerful Partnerships (Intermediate): Ability to communicate and collaborate effectively across roles, functions, and channels to achieve shared objectives and deliver business deliverables

Leadership Competencies

• Question processes, strategy and outputs
• Critically evaluate communication elements
• Project Management / Multi-task on multiple projects
• Presenting and Communicating ideas
• Influence and persuade people to get things done
• Convert technical information to audience appropriate communication
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Education and Experience

• Relevant Bachelor's Degree: Minimum 3-year undergraduate degree or diploma in BA / B.Comm in Marketing / Communications or other relevant qualifications
• Minimum of 4+ years marketing / industry experience
• Knowledge of insurance and/or financial services advantageous but not pre-requisite