Fresh Jobs at Discovery Limited

Key Purpose

• To take full ownership of the administration of all warranty claims for Discovery Insure clients and brokers, in close collaboration with M-Sure.
• The role serves as a critical link between M-Sure, the client, and the broker, ensuring a seamless and efficient claims experience while upholding service excellence and technical accuracy.

Areas of responsibility may include but not limited to

• Accurately process and submit warranty claims in line with manufacturer and policy guidelines.
• Review repair orders and supporting documents to ensure accuracy and completeness.
• Investigate and resolve claim discrepancies.
• Proactively follow up on pending approvals.
• Maintain and update warranty records, ensuring data integrity and timely reporting.
• Serve as the liaison between service technicians, advisors and M-Sure representatives.
• Support internal warranty audits and contribute to continuous process enhancements.
• Clearly explain warranty coverage to clients and brokers when required.
• Manage customer and broker queries related to warranty claims with professionalism and empathy.

Education and Experience

• Matric (Essential).
• Minimum of 2 years’ experience in a warranty claims administration role within an automotive dealership or warranty provider (Essential).
• Mechanical engineering N4 (Advantageous).
• Experience in a client-facing or claims advisory role within a short-term insurance call centre environment (Advantageous)

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Job Purpose

• The Senior Legal Advisor is part of the Legal Team. The incumbent will report to the Head of Legal and will act in an advisory capacity to internal business stakeholders on a variety of legal matters, including those related to intra-group contracts, service provider negotiations and contracting (specifically including technology related contracts), product terms and conditions,  court pleadings as well as other legal contractual arrangements.

Areas of responsibility may include but are not limited to:

• Providing senior legal support to the Head of Legal, by providing accurate and timely legal advice to the relevant business stakeholders and where required, to Senior Management, on a variety of legal topics.
• Providing strong senior legal support to the Head of Legal, by independently vetting, drafting and conducting contract negotiations on complex legal, banking and technology related contracts including, ICT Procurement Agreements, Master Agreements, Services Agreements, Service Level Agreements, Software License Agreements, Software Development Agreements, Software Configuration and Integration Agreements, Support and Maintenance Agreements, Hardware Related Agreements and Consultancy Agreements.
• Collaborating with the relevant business stakeholders to draft client specific legal requirements including product terms and conditions, legal notices and other contractual documentation.
• Conducting research and analysing legislation with a view to identifying legal risks to be highlighted to the Head of Legal for effective management and resolution thereof.
• Communicating and negotiating with external parties (external counsel, service providers etc.) in respect of drafting of legal documentation.
• Reviewing, editing and drafting templates, revised clauses to templates and ensuring alignment to best practice in the market.
• Drafting well-structured legal responses to letters of demand.
• Drafting, vetting, amending and advising on client facing terms and conditions to Bank products. Providing an advisory role to business in the legal construct of Bank products. Drafting, vetting, amending and advising on client facing marketing material prior to publication.
• Collecting, recording and execution of 3rd party legal investigation requests, regulatory inspection requests and court pleadings such as, subpoenas, summons, court orders, warrants of execution.    
• Responses to dispute resolution matters and court processes.
• Identifying complex problems and mitigating legal, technical and commercial risks for the business and providing solutions to management.
• Supporting the Head of Legal and various business stakeholders by dealing with complex legal matters across multiple stakeholders. Legal Risk Analysis and Reporting to management.
• Providing clarity on legal language or specific interpretation to various stakeholders.
• Internal and External Stakeholder Management. Conducting research on various legal matters from time to time.

Edication and Experience

• Bachelor of Laws (LLB) or equivalent law degree
• Admitted Attorney would be advantageous (preferred).
• At least 5 years’ post admission, legal working experience specifically within the Information Technology Law sector (required).
• At least 3 years’ post admission, legal experience within the financial services / banking sector.
• At least 2 years’ post admission, legal experience specifically within retail banking (preferred).

Technical skills and Knowledge

• Strong and technically competent working knowledge and legal contract drafting and negotiation skills on technology related agreements, such as software and hardware licensing, software and hardware support and maintenance, development, configuration, implementation, related service level and other professional service agreements.  
• Interpretation of legislation to mitigate Legal risk.
• Ability to convert business requirements into contractual clauses.
• Commercial and retail banking contract drafting across various stakeholders, including negotiation in respect of contracts.
• Ability to advise and agree on legal construct and to negotiate best position for bank in inter group agreements.
• Working knowledge of applicable legislation, including the Banks Act, the National Credit Act, FAIS, FICA, ECTA, POPIA and Code of Banking Practice.
• Ability to translate legislative requirements into technical specification of respective products.
• Ability to draft documents aligned to legislative requirements in respect of all related. Business documentation.
• Ability to draft Terms and Conditions.
• Enabling business decisions through advice on legal construct.
• Providing legal opinions within the Bank.
• Drafting reports for submission to the Head of Legal in respect of various matters in the legal department.

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About the Role

• This is a commercially focused actuarial role for someone who wants to move beyond traditional reserving and valuation work and get their hands into the financial engine of a dynamic, fast-moving business. You will sit within the Vitality Actuarial team and play a central role in keeping the Vitality programme financially sustainable, optimising partner economics, and providing the quantitative rigour behind strategic business decisions.
• What makes this team unique is proximity to impact. Vitality is an analytically led organisation – your models and analysis don’t disappear into a queue; they become the basis for executive decision-making, partner negotiations, and product design. You will work closely with business stakeholders at every level, including directly with the CEO, and you will see the real-world consequences of your work manifest in the programme. Few actuarial roles offer this combination of commercial depth, strategic visibility, and direct line of sight to outcomes.
• If you’re energised by understanding the financial dynamics of a business, identifying opportunities to improve unit economics, and working in an environment that is constantly changing and challenging – this role is built for you. The pace ensures continuous learning and growth; the complexity ensures you will never be bored.

Key Responsibilities

Financial Planning & Sustainability

• Own and maintain Vitality’s financial projection models, including annual budgets, rolling forecasts, and scenario analysis.
• Track actual vs. budget performance, investigate variances, and provide clear, actionable commentary to senior leadership.
• Model the financial impact of product changes, pricing decisions, and engagement trends on the programme’s overall sustainability.
• Support the development of long-term financial plans that balance member value with commercial viability. Partner Commercials
• Analyse the economics of Vitality’s partner network (rewards, fitness, retail, travel, and device partners) to assess commercial sustainability and value exchange.
• Build and maintain models to evaluate partner deal structures, pricing, and renegotiation scenarios.
• Provide data-driven input into partner negotiations, quantifying the value Vitality delivers and the cost of partner benefits.
• Monitor partner utilisation and cost trends, flagging risks and opportunities early. Business Optimisation & Deep Dives
• Conduct forensic deep dives into cost drivers, revenue leakage, and engagement economics to identify optimisation opportunities.
• Analyse member behaviour at a granular level to understand the financial implications of engagement patterns, tier migration, and lapse.
• Work cross-functionally with product, marketing, and engagement teams to quantify the ROI of initiatives and support prioritisation decisions.
• Propose benefit enhancements and changes to improve ROIs
• Develop dashboards and reporting tools that give stakeholders real-time visibility into financial and operational performance. Actuarial & Strategic Support
• Contribute to the actuarial evidence base underpinning Vitality’s shared-value model, including claims savings attribution and behavioural economics.
• Support ad hoc strategic projects as required by the Head of Vitality Actuarial, Chief Actuary, CFO, Head of Commercial or CEO.

Requirements

Qualifications

• Newly qualified actuary (FASSA or equivalent international qualification).
• Strong academic track record.

Experience

• Actuarial student experience in a financial, commercial, or consulting environment preferred (health insurance, life insurance, banking, or consulting).
• Exposure to budgeting, financial modelling, or commercial analysis is advantageous.
• Experience working with large datasets and translating data into business insights.

Technical Skills

• Advanced Excel modelling skills (essential).
• Proficiency in SQL and Python is advantageous
• Experience with BI/visualisation tools (Power BI, Tableau, or similar) is a plus.
• Comfortable building models from scratch and stress-testing assumptions.

Attributes We’re Looking For

• Commercially minded: You think in terms of business outcomes, not just actuarial outputs.
• Curious and tenacious: You love pulling at threads until you understand what’s really driving the numbers.
• Clear communicator: You can distil complex financial analysis into crisp narratives for non-technical stakeholders.
• Ownership mentality: You take accountability for your work and proactively flag issues and opportunities.
• Collaborative: You thrive working across teams – product, commercial, engagement, and finance – not just within an actuarial silo.
• Thrives on change: You’re energised, not unsettled, by a business that constantly evolves and challenges the status quo.