Fresh Jobs at DSV

Job related requirements

• Matric – Grade 12
• Minimum of 5 years’ experience in the logistics or courier industry environment.
• Minimum of 2 years’ experience in a managerial or similar role.
• Experience in managing offsite based client facing staff.
• Facilitate new client onboarding to align with internal operations and ensure smooth transitions
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of the LRA and BCEA
• Punctuality and good time management skills
• Good administrative skills & daily planning skills
• Ability to adapt to a rapidly changing environment/technology ·
• Ability to work under pressure & meet deadlines without fail ·
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond scheduled working hours
• Flexible and available to travel to various client locations as required
• Own reliable transport and a valid unendorsed code 8 driver’s license

Electives

• Make quick and clear decisions while adapting to changing circumstances
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
• Grow teams and increase productivity through performance management
• Define and measure performance goals and hold self and others accountable to achievement of goals
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions
• Work independently, but within the boundaries prescribed by DSV policies and procedures

Main Purpose of the role

• Manage and support all administration and operational functions to drive operational excellence and meet customer requirements. Analyze statistics and write reports, contribute towards the achievement of client / company’s operational objectives.

Duties and Responsibilities

• Oversee overall site operations
• Oversee Administration and operational functions to ensure compliance to SLA
• Completion of Monthly Reports
• Assisting clients with queries and discrepancies
• Planning of Leave / Yearly and daily
• Performing quality controls – KPI’s, SLA
• Compile daily reports and send to assigned client staff
• Address SLA failures
• Manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff
• Manage cost and productivity on sites
• Managing staff’s performance and growth to create a sustainable business environment
• Managing and controlling resources and risk management.
• Facilitate site meetings
• Drive cost saving initiatives
• Allocate and manage staff resources according to changing needs
• Staff training and induction
• Set and drive operational objectives

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Main Purpose of The Role:

• The retention account manager is responsible for nurturing and expanding relationships with an organization's most significant clients.
• This role involves strategic planning, consistent communication, and in-depth understanding of client needs to ensure satisfaction and loyalty.
• By acting as the primary liaison between the clients and various internal departments, the account manager ensures seamless service delivery and identifies opportunities for business growth.
• This individual will also analyze client metrics and market trends to tailor solutions, thereby driving revenue and fostering long-term partnerships.

Minimum Requirements:

• Proven experience - Minimum 5 years Key Account Management / sales experience in the logistics industry.
• Strong presentation and public speaking skills
• Demonstrated success in managing and growing key accounts in a region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Ability to analyze and interpret sales data and account performance metrics
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base.
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution.
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

Electives

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables.
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution
• Strong administrative skills with high attention to detail
• Strong business development skills
• Strong negotiation and conflict resolution skills

Computer packages:

• MS Outlook, Excel, PowerPoint (Intermediate).
• Advanced skill would be advantageous.

Qualifications:

• Matric (Essential).

Duties and Responsibilities:

• Maintain and grow the existing client base in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Manage client relationships.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.

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SUMMARY

• The successful candidate will be responsible for the training, implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management System requirements as well as Transport Management System requirements & processes aligned to the approved quality management system and all relevant legal and commercial requirements.
• This includes maintenance of all QSHE protocols and site licenses / accreditations via frequent documented audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure compliance to QSHE & RTMS policy, standard operating procedure as well as statutory guidance documents;
• Write, review, train, implement, sustain & audit procedures / processes / workflows or other, as and when required to ensure compliance with adopted QSHE Management System, Road Transport Management System and Healthcare QMS;
• Active participation in audits whether internal, client, statutory or other;
• Active participation in non-conformance closure through appropriate implementation of corrective action to ensure robustness of adopted QSHE / RTMS;
• Active participation in continual improvement;
• Proactive engagement within operational undertakings to ensure prompt escalation to relevant manager in the event of system failure and / or operational weaknesses or necessary enhancements;

Support the Management team through the communication of current issues and continuous improvement opportunities identified at Branch level. Tasks include:

• Report writing in respect of KPI’s;
• Daily / Weekly / Monthly productivity and efficiency reports;
• Submission of weekly housekeeping reports to general manager;
• Daily / Weekly / Monthly inspections aimed at QSHE; and
• Active participation in security matters to mitigate stock loss, theft or misappropriation including associated report writing in respect of noted incidents;

Active participation in supervisory tasks, including but not limited to:

• Departmental resource management;
• Implementation and management of Occupational Health & Safety standards; and
• Management meeting attendance.
• Facility and Equipment: Ensure that entire facility and all equipment is continuously maintained to required health and safety standards. This includes updated Facility Maintenance Register and MHE Register;
• Contractor Management: Ensure all contactors are on DSV preferred provider list, meet all SHE requirements (compliant licenses, accreditations, processes, staff, training, and equipment), have suitable safety file and are audited daily whilst on site to ensure HSE standards are always met.

QUALIFICATIONS

• Grade 12
• Quality, Health and Safety, or Environmental related qualiification + min 3 years’ experience in a similar role.
• Involvement in the implementation and auditing of Management Systems for ISO 9001:2015 / 14001:2015 / 45001:2018 / Healthcare QMS
• RTMS (Road Transport Management System).
• Supplier Management – experience in auditing of suppliers and service providers.

COMPUTER SKILLS

• Proficient in Excel for data management and reporting

EDUCATION AND/OR EXPERIENCE

• Minimum 3 years relevant experience in industry with experience in all job-related requirements listed below;
• Ensure OHSAS Legal Compliance through Legal Compliance auditing;
• Ensure national compliance to DSV Policies, Health and Safety Regulations, Processes, Work Instructions, Maintenance Schedules, Audits (internal and external), licenses, accreditations, and Local Authority requirements;
• QSHE Management, including ISO 9001:2015/14001:2015/45001:2018;
• Appointment and maintenance of all roles within QSHE framework;
• Training: Ensure all parties are trained effectively by accredited parties and licenses are renewed in time to prevent lapse;
• Problem Solving: Effective Root Cause Analysis, Trend Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
• Incident Reporting: On-time, professional, accurate and thorough incident reporting training, support & incident trend analysis. 
• Auditing: Preparation, execution and reporting;
• Stress and Conflict: Effective techniques and/or skills to manage conflict, cope with stress and work under pressure to meet deadlines;
• Supervision: All supervisory functions required within job description (Planning, Organizing, Leading, Controlling, Monitoring) carried out independently, effectively, and reliably;
• Communication: Communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Commercial: Ensure operations always compliant within framework of client contracts and SLA’s, supplier agreements and local authority legal requirements;
• Waste Management aligned with Environmental Targets: Measure and drive continual improvement relative to ‘Reduce, Re-use and Recycle’ policy, and ensure any recycling is compliant;
• Contractor Management: Ensure all contactors are on DSV preferred provider list, meet all SHE requirements (compliant licenses, accreditations, processes, staff, training, and equipment), have suitable safety files and are audited daily whilst on site to ensure SHE standards are always met.
• Ability to demonstrate a proactive approach and continuously develop & improve quality, and other related obligations; and
• An understanding of quality assurance and audit processes in relation to quality management systems and transport management systems.
• Logistics and Supply Chain and Logistics related qualification.