Fresh Jobs at Enaex Africa

Description

PURPOSE OF THE JOB

• Maintaining empathetic and professional front with the customers.

Responsibilities

• To implement the unit operations plan by understanding the plan and activities including all projects and key performance measures, communicating to the relevant stakeholders and monitoring implementation daily
• To report on performance by tracking unit performance against targets, identifying progress and areas of concern, drafting reports and submitting quarterly and as required
• To manage unit performance by tracking performance against targets, identifying anomalies and implementing corrective action monthly and as required
• Policy and procedure (including process and systems) compliance     
• To comply with policies by maintaining up-to-date knowledge and understanding of policies, participating in training sessions and sourcing answers to any queries daily and as required
• To comply with processes by maintaining up-to-date knowledge and understanding of processes, implementing the correct process and addressing any areas of concern daily
• To propose improvements to processes by identifying an area for improvement, presenting to line manager and providing additional information as relevant
• Technical delivery          
• To solve customer complaints by answering support calls, emails, and tickets, acknowledging the customer, providing instant troubleshooting and solving the complaint in a timely and empathetic manner, daily
• To support customer experience by assisting customers to complete online payments, process different documents like applications, forms, and other custom requests, customizing the individual customer journey and providing professional customer service experience at all times
• To offer efficient customer service by maintaining continuous collaboration and communication with colleagues from various departments to, providing feedback on customer service efficiency process and contributing to continuous improvement as required
• To contribute to a more informed and efficient customer service experience by documenting client interactions, complaints and transactions, maintaining records of customer communication, and filing according to system and process, daily
• Budget monitoring and compliance
• To implement expenditure within budget by understanding the components of the budget and approving expenditure in line with budget and policy monthly
• To monitor expenditure against budget by receiving the financial report, reviewing expenditure totals against budget, addressing any areas of concern or anomalies and implementing corrective action monthly 
• Risk and SHE compliance         
• To implement SHE practices by understanding required actions, implementing and reviewing within deadline or as per process.
• To comply with SHE standards, processes and practices by maintaining knowledge and expertise in SHE and complying with requirements at all times
• Stakeholder engagement (including internal, external, client and service provider)     
• To maintain stakeholder relationships by liaising with key internal and external stakeholders, providing input and feedback actions, receiving feedback and contributions and collaborating as required
• To maintain relationships with service providers by understanding and tracking service levels required and monitoring delivery against standards, identifying areas of concern and implementing corrective action monthly and as required
• To contribute to the team by participating in events, identifying areas of support required within the team and providing the required support, engaging with the team and being an active member of the team daily
• To implement self-development activities by identifying areas of development, sourcing options for capacity development activities, sourcing approval and completing the activities successful as relevant
• To be a contributing member of the organization as a whole by participating in company events, supporting company driven activities and living the Enaex values daily

Requirements
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• Required qualifications: Matric / Grade 12 or equivalent
• Preferred qualifications: Tertiary qualification / degree / diploma in customer service, or similar
• Required technical or professional experience:2 years’ within a customer service environment
• Preferred technical or professional experience :2 years’ customer service experience within a mining environment

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Description

FUNCTIONAL OUTPUTS

• Policy and procedure (including process and systems) compliance.
• Comply with policies by maintaining up-to-date knowledge and understanding of policies, participating in training sessions and sourcing answers to any queries daily and as required.
• Comply with processes by maintaining up-to-date knowledge and understanding of processes, implementing the correct process and addressing any areas of concern daily.
• Technical delivery
• Assist artisans with allocated mechanical and electrical maintenance tasks by receiving instructions, completing tasks in line with work instructions, procedures and good practices, checking work against standards and providing feedback by deadline.
• Provide support in maintenance, repair, overhaul, rebuilding and building of new explosives charging equipment by receiving instructions, completing tasks in line with work instructions, procedures and good practices, checking work against standards and providing feedback by deadline.
• Complete housekeeping tasks (including but not limited to cleaning tools and storing safely) and maintain standards by completing tasks, checking against standards, and resolving any other identified housekeeping needs at all times.
• Participate in safety meetings and toolbox talks by scheduling into daily tasks, attending, making note of important information and implementing in daily activities as required.
• Risk and SHE compliance
• Implement SHE practices by understanding required actions, implementing and reviewing within deadline or as per process.
• Comply with SHE standards, processes and practices by maintaining knowledge and expertise in SHE and complying with requirements at all times.
• Stakeholder engagement (including internal, external, client and service provider)
• Maintain stakeholder relationships by liaising with key internal and external stakeholders, providing input and feedback actions, receiving feedback and contributions and collaborating as required. 
• Maintain relationships with service providers by understanding and tracking service levels required and monitoring delivery against standards, identifying areas of concern and implementing corrective action monthly and as required.
• Teamwork
• Contribute to the team by participating in events, identifying areas of support required within the team and providing the required support, engaging with the team and being an active member of the team daily.
• implement self-development activities by identifying areas of development, sourcing options for capacity development activities, sourcing approval and completing the activities successful as relevant.

Requirements

Minimum Requirements and Experience:

• Matric / Grade 12 with Math’s and Science.
• Driver's license.
• 1 year maintenance operator experience within maintenance & workshop Environment.

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Description

• Enaex Africa is a world-class blasting services company delivering premium solutions to the most important mining regions across Africa. To provide administration and operational excellence support to the team.

FUNCTIONAL OUTPUTS

• Policy and procedure (including process and systems) compliance
• Comply with policies by maintaining up-to-date knowledge and understanding of policies, participating in training sessions and sourcing answers to any queries daily and as required. 
• Comply with processes by maintaining up-to-date knowledge and understanding of processes, implementing the correct process and addressing any areas of concern daily. 
• Technical delivery
• Coordinate and support the management team by developing and maintaining department annual and monthly calendar, updating diaries, scheduling relevant training and compliance requirements, receiving requests for meetings and scheduling in line with manager priorities daily.
• File all documentation by developing filing structure, applying filing protocols and saving all documents in softcopy daily.
• Complete reports by gathering data, completing required templates, reviewing information and developing insights and recommendations monthly and as required.
• Coordinate and administrate meetings by scheduling, developing meeting documentation, drafting minutes and action lists, distributing and filing within deadlines.
• Coordinate all departmental travel by gathering travel and accommodation information (flights, hotel, car hire etc.), making bookings, gathering and submitting required travel and accommodation documentation, receiving and distributing documentation at least 24 hours prior to departure date.
• Provide any additional required office administration (including procurement and SAP administration) by receiving instruction, completing and providing feedback as required and to standard.
• Risk and SHE compliance
• Implement SHE practices by understanding required actions, implementing and reviewing within deadline or as per process.
• Comply with SHE standards, processes and practices by maintaining knowledge and expertise in SHE and complying with requirements.
• Stakeholder engagement (including internal, external, client and service provider)
• Maintain stakeholder relationships by liaising with key internal and external stakeholders, providing input and feedback actions, receiving feedback and contributions and collaborating as required 
• Maintain relationships with service providers by understanding and tracking service levels required and monitoring delivery against standards, identifying areas of concern and implementing corrective action monthly and as required.
• Teamwork
• Contribute to the team by participating in events, identifying areas of support required within the team and providing the required support, engaging with the team and being an active member of the team daily.
• Implement self-development activities by identifying areas of development, sourcing options for capacity development activities, sourcing approval and completing the activities successfully as relevant

Requirements

Minimum Requirements and Experience:

• Matric / Grade 12 or equivalent 
• Administration Diploma or similar.
• Bachelor's degree in administration or similar.
• 2 to 3 years administration experience.
• 2 to 3 years operational administration experience.                                                                                                              

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Description

Duties include; but are not limited to:

• Purpose of the job is to lead and manage a production site to ensure the safe supply of bulk product through the optimisation of resources.

FUNCTIONAL OUTPUTS 

• Operational and Technical Results: 
• Responsible for the daily safety of personnel 
• Production planning and ordering of raw materials 
• Management of equipment 
• Handling of HR issues 
• Investigate incidents 
• Be responsible for daily problem solving, 
• Magazine control 
• Training of personnel 
• General good housekeeping 
• Management of Contractor’s/Safety pack. 

KEY COMPETENCIES REQUIRED 

• People Leadership: 
• Authentically and inclusively engages all stakeholders in developing business relevant solutions. 
• Achieves results through others and holds them accountable. 
• A talent magnet. Proven ability to identify talent and further invest in talent. 
• Partnership Leadership: 
• Ability to collaborate and influence stakeholders. 
• Establish and build relationships and partnerships for win-win outcomes. 
• Build and establish core capabilities through partners and peers. 
• Business Leadership: 
• Demonstrates basic business knowledge and has the ability to manage costs. 
• A global mindset and exercises sound judgment. 
• Outside-in approach when developing solutions. 
• Strategic Leadership 
• Strong internal and external networks. 
• Ability to benchmark and tap into relevant best practices. 
• Self-Mastery 
• Continuously develop self and ambassador for living the Enaex Values.

Requirements

Minimum Requirements and Experience:

JOB REQUIREMENTS 
Qualifications: 

• Grade 12 (Must) 
• Basic computer skills (Must) 
• Code 08 Driver’s license (Must) 
• Code 10 license (Advantage) 
• Open Cast Blasting certificate (Advantage) 
• Qualified Trade (Advantage) 

Experience: 

• 5 years Supervisory experience, 
• 5 years open cast mining/explosives industry experience, 
• 5 Years computer skills, 
• Experience in managing of people.