Fresh Jobs at Flash Group

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

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Description

RESPONSIBILITIES:

• Develop and maintain short, medium, and long-term workforce demand forecasts using historical trends and operational drivers.
• Translate forecasts into accurate FTE requirements and capacity plans aligned to service level objectives.
• Design and manage workforce schedules to optimise service delivery, productivity, and labour efficiency.
• Monitor real-time and intraday performance, identifying risks and implementing corrective actions as needed.
• Deliver accurate operational and executive-level reporting, providing clear, data-driven insights.
• Analyse key contact centre metrics (e.g., AHT, ASA, service levels, occupancy, CSAT, NPS) to identify trends and performance gaps.
• Ensure data integrity across WFM, RTA, and reporting systems.
• Drive continuous improvement through process optimisation, automation, and collaboration with operational teams.

Requirements

MINIMUM REQUIREMENTS:

• Matric (Grade 12)
• 3-5 years’ experience in a WFM or planning role within a contact centre

REQUIRED KNOWLEDGE / TECHNICAL SKILLS:

• Experience in demand forecasting, scheduling, and FTE calculations for voice or non-voice operations
• Experience in producing operational or management reports using excel or similar tools
• Experience in working with metrics such as AHT, SLA, Schedule Adherence, Occupancy, CSAT and NPS.
• Strong analytical capability with moderate Excel / modelling skills
• Solid understanding of contact centre KPIs and operational drivers
• Experience working with WFM and RTA platforms are highly beneficial (e.g. Peopleware or equivalent)

COMPETENCIES / ATTRIBUTES:

• Analytical Thinking & Problem Solving
• Attention to Detail & Data Integrity
• Planning, Organising & Prioritisation
• Decision‑Making Using Data
• Effective Communication & Stakeholder Engagement.
• Adaptability & Responsiveness
• Continuous Improvement Mindset
• Accountability & Ownership

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit.
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting