Fresh Jobs at Flash Group

Description
RESPONSIBILITIES:

• Data science project implementation:
• Drive implementation and deployment of Data science projects within the scope and timeline, both as supervisor and contributor.
• Work closely with team members to ensure data products are built with a high level of quality, scalability, reliability, and security, providing technical and tactical support, and removing roadblocks.
• Cross-functional collaboration:
• Communicate effectively with people of varying levels of data literacy and technical knowledge, when providing data-driven insights.
• Facilitate cross-functional projects between Data Scientists, GIS Analysts, SRE, and DW teams to build innovative data products.
• Project scoping: 
• Contribute to managing the funnel of incoming and work-in-progress Data science projects.
• Apply critical thinking to the feasibility of projects with a focus on delivering business value
• MLops management:
• Act as lead contributor in the design, development, and maintenance of MLOps infrastructure, in a way that best supports the implementation of the team’s projects.
• Create and manage clearly defined processes for the implementation, deployment, and BAU phases of the project process, to be followed by all team members when production using locally developed code into the MLOps infrastructure.

Requirements
MINIMUM REQUIREMENTS:

• Education: bachelor’s or master’s degree in data science, Statistics, Computer Science, Mathematics, or a related field.
• Experience: 5+ years of experience in data science, with a strong focus on applied machine learning and statistical analysis. 
• ML ops deployment experience is highly advantageous

REQUIRED KNOWLEDGE / TECHNICAL SKILLS:

• Advanced in Python and SQL
• Advanced understanding of software development practices, e.g.
• Agile software development
• Code reviews
• Unit testing
• Version control, e.g. Git
• Hands-on experience with ML tools and frameworks e.g.
• Pandas
• Scikit learn
• TensorFlow
• Pytorch
• Flow
• Statistical techniques and applications
• Experience within a Geospatial/location intelligence environment
• Experience within a big data environment with container technologies, e.g., Docker
• Track record: Proven ability to manage complex projects from ideation through to completion

COMPETENCIES / ATTRIBUTES:

• Self-motivated and assertive
• Strong leadership qualities
• Strong analytical ability
• Strong verbal and written communication/ presentation skills
• Team player and ability to operate independently
• Good interpersonal skills
• Trustworthy
• Ability to prioritize
• Ability to work in a pressured environment
• Deadline driven

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Description

• The ideal candidate will have 10+ years of management experience and have significant expertise in technology and/or financial services. The role involves overseeing support and operations across SA, UK, and Europe, ensuring smooth systems monitoring, effective escalation processes, payment operations, and internal/external stakeholder engagements.

RESPONSIBILITIES:

• B2B Service Assurance Management:
• Lead and manage Service Assurance operations across SA, UK, and Europe, ensuring that SLAs and KPIs are consistently met.
• Drive client satisfaction by ensuring timely and effective resolution of issues.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Providing accurate and regular reports to the management on performance of the Service Assurance
• Support & Systems Monitoring:
• Oversee 24/7 monitoring of systems, ensuring proactive identification and resolution of technical issues.
• Implement robust escalation processes to manage incidents efficiently and minimize downtime.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Payment Operations:
• Ensure efficient processing of payment operations and query resolution processes.
• Manage and optimize payment workflows, ensuring compliance with regulatory standards.
• Sales & Administration Support:
• Collaborate with sales and administrative teams to support smooth operations, from contract management to administrative oversight.
• Assist in the development of processes that streamline operational tasks and support business growth.
• Team Leadership:
• Lead a multi-disciplinary team of managers and specialists, fostering a high-performance culture.
• Provide coaching and development opportunities to team members to enhance their skills and knowledge.
• Stakeholder Management:
• Serve as the primary point of contact for key B2B clients and internal stakeholders across regions.
• Ensure transparent communication and collaboration between support teams, clients, and senior management.

Requirements

MINIMUM REQUIREMENTS:

• 10+ years of management experience in Service Assurance within the technology or financial services industry.
• Minimum of 5 years’ experience in B2B Service Delivery environments
• Experience in systems monitoring, incident escalation, and/or payment operations will be highly beneficial
• Solid background in managing operations across multiple regions (SA, UK, Europe).
• Experience in delivering periodic management reports and regular meetings with key stakeholders 

TECHNICAL SKILLS:

• Strong understanding of non-voice support systems (e.g., Freshdesk).
• Ability to create workflows, test, troubleshoot, and solve problems through data analysis.
• Extract and synthesize information from stakeholders to build processes.
• Ability to review and Draft incident reports and monthly management reports.

BEHAVIOURAL SKILLS:

• Solutions-oriented with a strong focus on problem-solving and analytical skills.
• Fosters a positive culture through open communication and feedback.
• Strong leadership, teamwork, and staff development abilities.
• Customer service-oriented 
• Confidence and the ability to have a Holistic view
• Problem solving and the ability to understand and collate management information
• Focused and self-motivated approach to work as well as help staff work towards targets
• Promote high standard of ethical, moral and professional conduct

BUILD TEAM AND PEOPLE CAPABILITIES THROUGH:

• Establishing exceptional working relationships within Flash based on trust, loyalty, dependability and skill; and earns respect from colleagues and stakeholders.
• Leads by example, is approachable, assists team members, and sets clear direction. 
• Takes a genuine interest in developing junior employees and fosters a positive, service-oriented culture.
• Highly committed to company goals and communicates them clearly and compellingly.
• Vocal and opinionated with respect to decisions that impact customers within their remit, securing positive outcomes. Speaks compellingly, and is influential 
• Embraces a ‘change agent’ mentality, challenging the status quo for better results.
• Committed to personal growth, taking self-directed steps to develop skills and experience.
• Provide ongoing coaching and feedback, manage team performance, and support career development conversations with direct reports.
• Hire and retain high performers through active management of change and role-modelling behaviours that align with company culture and values.

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Description
Responsibilities:

• Manage, Run, Optimize and Report back on Paid Advertising channels on a daily, weekly and monthly basis to the internal and external stakeholders, these include but are not limited to: Google advertising, META, X and Tik Tok
• Display & Video 360 (Acquisition & Remarketing)
• App Install & App Engagement (Acquisition & Retention)
• Video (YouTube) Managing paid advertising budgets optimally to achieve business KPI’s
• Assist business departments with paid advertising requirements, reporting, analysis and strategies
• Help other business departments understand and how best to implement their digital advertising requests. Keep up to date of changes in the digital industry and setting up tests to implement and determine the viability of these new changes on our internal paid advertising.
• Working closely with Head of Design to deliver relevant, high-quality Ads to the designer as well as compelling copy to the Copywriter
• Build and track sales forecasts and drive campaigns to meet and exceed revenue targets
• High level of performance monitoring and attention to detail
• Execute rapid deployment of online campaigns based on the needs of each business.
• Data-Driven Performance Analysis: Leverage analytics tools to monitor campaign performance, conduct A/B testing, and produce actionable insights and reports that drive campaign improvements Measure, analyse and report on the impact paid marketing campaigns.
• Budget Management: Oversee and optimise budget allocation to ensure efficient use of resources while maximising campaign performance.
• Ability to multitask and have a holistic 360 view of the marketing funnel across various Ad account
• Build team and people capabilities through:
• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS.
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance.
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values.

Requirements

Minimum Requirements

• 5 – 7 years’ verifiable experience and successful track record in a Performance Marketing role including team management
• Tertiary qualification in Digital Marketing or similar
• At least 3 years in a Senior position managing a team
• Experience working with high budgets
• Working knowledge of media analytics software
• Experience in running Google and Meta adverts on a high level
• Experience in running Ads on other digital platforms (Twitter, TikTok, etc.)

Skills

• Advanced Paid strategy development and execution
• Leadership and team management
• Advanced reporting, analytics, and presentation skills -  Strong numerical and analytical capabilities
• Strong communication (written and verbal) and collaboration skills
• Microsoft Suite: Teams, PowerPoint, Word, Excel, SharePoint, and Outlook
• Google Suite: tag manager, Gmail, Slides, Sheets, Docs, Hangouts, Looker Studio, etc
• Paid Platforms: Google Ads, Meta Ads, LinkedIn
• Paid Media Budget Management
• Campaign Strategy & Management
• Ability to train and develop junior team members to ensure that they are performing at the standard expected

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Description
Responsibilities:

• Work with flowcharts, user stories, or low-fidelity wireframes to produce high-fidelity designs or prototypes for front-end development.
• Document development requirements clearly, specify details, and produce production-ready assets for development handovers.
• Create, review, and evaluate wireframes and user flows as needed.
• Conduct peer reviews and provide constructive feedback to fellow designers.
• Adapt designs based on user feedback and insights from testing.
• Advocate for consistent, user-friendly designs across various devices, apps, and tools.
• Define interactions and animations for screens, incorporating user feedback and adhering to industry best practices.
• Create prototypes of varying complexity for fast, iterative user feedback using the most appropriate tools.
• Design with consideration for multilingual users, varying abilities and cultural sensitivities.
• Collaborate closely with multiple stakeholders to provide solutions with business requirements.
• Obtain sign-off from the relevant manager or team lead for finalized work.
• Develop and maintain a pattern library or design system to ensure consistency across all interface components.
• Plan, conduct, and analyze user research to gather insights on user behavior, needs, and pain points to inform design decisions.
• Stay current with the latest UI/UX trends, technological advancements, and industry changes to influence designs.
• Contribute to the overall organizational strategy by maintaining operational awareness and offering design input.
• Information architecture: Structure content and navigation to ensure it aligns with users’ mental models and supports ease of use.
• Regularly audit existing products to identify areas for improvement in terms of usability, visual design, and consistency.

Requirements

Minimum Requirements:

• Matric 
• Relevant design qualification
• Highly proficient in Figma – e.g. Auto layout / components / advanced features
• Minimum 5-7 years working experience in UI/UX Design
• Ability to design attractive, intuitive and functional user interfaces
• At least 3 year’s experience in designing for mobile-first applications
• Strong understanding of current trends in UI/UX
• A good design portfolio with 3 or more case studies, showing process 
• and UX research methods used
• Front-end / Low code website building experience highly advantageous 
• (HTML, CSS, Javascript, Webflow, Framer)

Skills:

• Passionate about the end user
• Excellent attention to detail
• Appetite for research and a data-first approach
• Ability to design responsive layouts for any device size using a grid system
• Knowledge of best practices and common UX Design patterns
• Ability to create interactive prototypes for user testing (e.g. Protopie, Figma)
• Define interactions and animations for user flows
• Apply creative solutions to complex problems
• Understanding of industry best practices and design-thinking methodology for problem-solving
• Continuously work to expand design and technical skills
• Strong multi-tasking, time management, and prioritization abilities
• Results-driven
• Strong communication, listening, and interpersonal skills
• Ability to thrive in a collaborative working environment