Fresh Jobs at Hollard Insurance

Job Advert Summary    

• An exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Complaints Resolution Specialist within our Cape Town branch.
• The purpose of the Complaints Resolution Specialist role is to effectively manage and resolve client complaints with professionalism, empathy, and efficiency, ensuring a positive customer experience while maintaining regulatory and internal service standards. This individual will be responsible for conducting thorough investigations into complaints, identifying underlying issues through root cause analysis, and recommending corrective actions to prevent recurrence. In addition, the role includes performing detailed audits on disability and death claims to ensure compliance, accuracy, and consistency in claims handling, thereby supporting continuous improvement, risk mitigation, and enhanced client outcomes.To be part of the team that deals with complaints that have been escalated through the NFO office.  Complaints are received in writing from the NFO offices; these complaints must be considered, and all necessary information must be gathered regarding the complaint.  A decision needs to be taken in terms of the desired outcome of the complaint.  Where the client complaint is invalid, the case needs to be argued with the NFO offices.  Where the merits of the case are not in line with fairness and equity and NFO principles, the desired outcome needs to be discussed with business.  Where Hollard has failed in some way, improvement recommendations need to be made to business.  
• Managing all escalated queries for HGR and assisting in the management and improvement of reputational risk and client satisfaction.
• Assist with complex matters and ex gratia decisions across the business
• Managing the liaison with NFO offices and managing all NFO cases and arguing these based on TCF, the law and ombudsman principles.
• Engagement with the Group Complaints management forum.
• To make improvement recommendations where there has been a failure on the part of Hollard.
• Relevant reporting to Hollard Group and HGR.
• Conduct Claims Audit to ensure statutory compliance.
• Provide input in product development to ensure future risks are mitigated.

Required Knowledge and Experience    

• Understand the regulatory requirements applicable to complaints management and NFO rules of engagement
• Keeping up to date with the changing regulatory environment
• Customer service orientated
• Good understanding of all Group Risk products
• Ability to interpret policy contracts and understand insurance processes to be able to analyse the merits of a case.
• Excellent problem solving skills
• Good administration skills
• Excellent verbal and written communication skills
• Interpersonal skills that promote good relationships
• Ability to deal with business units, administrators and partners
• Good skills in all Microsoft Office applications
• Ability to work under pressure and to deal with high complaint volumes
• Ability to work under pressure
• Ability to work to deadlines and meeting of deadlines
• Be a team player

Educational Requirements    

• Medically trained professional
• Minimum of 5 years exposure to complaints handling experience or claims experience with 10 years of experience in Group Risk Insurance

Deadline:2nd September,2025

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Job Advert Summary    

• The strategic pricing and product team provides technical support to the business in terms of pricing and product design, client engagement and risk management. The growth of the business has necessitated the strengthening of the team. To that end HGR is looking to appoint a Data Analyst, based in Cape Town.

KEY OUTPUTS:

The role is multi-disciplinary with the following key deliverables:

• Contribute to the enhancement of the data management philosophy and processes within the operations area
• Collaborate with cross-functional teams including actuarial, operations, and IT for optimal data usage
• Work closely with business units to understand their requirements and translate them into actionable insights
• Develop and maintain appropriate tools for monitoring business processes and performance
• Analyse large datasets to identify trends, patterns, and correlations relevant to the group insurance industry
• Extract meaningful insights to guide business strategies and decision-making processes
• Create visually compelling dashboards and reports to communicate insights effectively to stakeholders
• Effectively communicate technical, complex concepts to non-technical stakeholders
• Provide support on strategic business initiatives as determined by Hollard Group Risk’s business strategy
• Collaborate with the actuarial team to enhance pricing models and optimise risk management strategies
• Design and develop predictive models to assess risk, triage claims and detect fraud
• Stay updated on the latest advancements in data science to continuously improve models and dashboards

Required Knowledge and Experience    

• Knowledge of data visualisation tools, preferably PowerBI
• Knowledge of statistical modeling, and data manipulation techniques
• Strong analytical and problem-solving skills
• A self-managed individual
• Attention to accuracy and detail
• Ability to use initiative, prioritise and make decisions
• Ability to engage and build relationships with stakeholders
• Good communication (written and oral) and interpersonal skills

Educational Requirements    

• Degree in a quantitative field such as Mathematics, Statistics, Computer Science, or related discipline
• Experience in a data science/analytics role will be advantageous
• Group insurance knowledge will be advantageous
• Proficient in Excel and programing languages such as R and SQL

Deadline:2nd September,2025

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution. We are looking to recruit aBroker Consultant in the Gauteng Region, JHB. 

Role Objectives:

• To develop and maintain strong, effective relationships with brokers in order to attract and grow a profitable portfolio, ensuring a deep understanding of broker needs and delivering proactive portfolio management.  

Key Responsibilities  

• Sales and Marketing:  Obtain new business from brokers and develop relationships with existing and new brokers. Manage the growth (including organic growth) of the division.  Sell Hollard products to brokers and/or agents using consultative selling techniques. 
• Account Management:  Meet goals for volume and value of quality new business quoted and written within company guidelines. Management of own portfolio. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. 
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.  Suggest innovative options for pricing, coverage, and payment plans.

Required Knowledge and Experience    
Knowledge 

• Computer literate - PC literacy essential (MS Teams, Word, Excel, and PowerPoint), Zoom 

Skills 

• At least 5/7 years’ commercial short term insurance experience 
• Sales and Relationship Management are key competencies for this role 
• Must have excellent communication skills (including writing and presentation skills);  
• Must demonstrate the ability to negotiate effectively 
• Must have the ability to analyse and understand data from reports, portfolios, and market trends. 
• A sound understanding of the TCF principles

Educational Requirements    
Required Experience

• Matric
• BCom degree or relevant business qualification 

Deadline:31st August,2025

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Job Advert Summary    

• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Graduate in our Wellness Team.
• The incumbent will be responsible for coordinating and managing rehabilitation plans for claimants to ensure they receive appropriate rehabilitation to enable them to continue working, or return to work, after illness or injury.  This role involves working very closely with a team of claims assessors, whilst assessing claimant’s needs, developing personalized rehabilitation strategies, collaborating with healthcare providers, and liasing with employers with the aim of returning the claimant to work as soon as possible.
• To work closely with claims assessors to determine claimant’s current physical, psychological and functional profile, and whether the individual is a good candidate for rehabilitation
• Develop, implement and monitor individualized rehabilitation and graded return to work / recovery at work program plans in collaboration with claimants, employers and members of the multidisciplinary medical team
• Coordinate rehabilitation plans (including requesting quotations for treatment, keeping track of rehabilitation expenses, ensuring assessment and progress reports are received timeously)
• Schedule meetings between employer and rehabilitation team to facilitate graded return to work programs and monitor claimant’s progress
• Monitor and review claimant’s progress with their rehabilitation and treatment programme regularly and adjust rehabilitation plans as needed
• Maintain detailed and accurate summaries of claimant interactions, assessments and progress reports
• Participate in case discussions, team meetings and professional development activities

Required Knowledge and Experience    

• Ability to work with various stakeholders
• Integrity
• Patience and tolerance
• Self-management
• Strong role model, able to command respect
• Proactive, capable of identifying and initiating change
• Results and action orientated
• Ability to deal with stressful environment and situations
• Empathy

Educational Requirements    

• Matric
• Postgraduate medically aligned degree is required e.g. Occupational therapy
• Recently fulfilled community service requirements
• Registered with the Health Professionals Council of South Africa

Deadline:2nd September,2025