Fresh Jobs at Liquid Intelligent Technologies

Role Overview

• The Microsoft Telco Lead is a pivotal role within our telecommunications group, responsible for driving new customer acquisition and business growth across all operating companies (OpCos). Reporting to the Head of Applications and the Chief Commercial Officer, this role is instrumental in executing go-to-market strategies, collaborating closely with sales teams, and providing expert pre-sales support. The Microsoft Telco Lead ensures seamless renewals management, identifies upsell opportunities, and is committed to delivering enhanced value to our customers.

Key Responsibilities

• Customer Acquisition Leadership: Oversee the effective execution of established acquisition drive strategies across all OpCos, ensuring alignment with overall business objectives. Provide guidance and recommend adjustments to our approach as needed to enhance effectiveness and support successful customer acquisition.
• Sales Team Collaboration: Act as a subject matter expert, providing ongoing support and guidance to sales teams in the execution of focused initiatives and campaigns.
• Pre-Sales Support: Deliver technical and commercial pre-sales support for key opportunities, including solution design, product demonstrations, and proposal drafting.
• Performance Reporting: Monitor, analyse, and report on sales performance to the Head of Applications and Chief Commercial Officer, ensuring visibility of pipeline and outcomes.
• Renewals and Upsell Management: Oversee renewals processes, proactively identify upsell and cross-sell opportunities, and work with account teams to maximise customer value.
• Customer Value Addition: Continuously seek ways to enhance customer satisfaction and retention through tailored solutions, education, and post-sales engagement.

Requirements

Required Skills and Qualifications

• Minimum of 3 years’ experience in a similar role within the telecommunications, IT, or software sectors, with a focus on Microsoft solutions and African markets.
• Demonstrable expertise in Microsoft CSP licensing model
• Current Microsoft certifications (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified, or equivalent).
• AI certification or proven experience with Microsoft AI solutions.
• Internal All Employees
• Exceptional communication and presentation skills, with the ability to engage technical and non-technical stakeholders.
• Strong stakeholder management capabilities, able to influence and build relationships across diverse teams.
• Analytical mindset with proficiency in sales forecasting, pipeline management, and reporting tools.

Key Competencies

• Strategic thinking with the ability to translate business objectives into actionable plans.
• High degree of initiative and a results-driven approach.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Commitment to ongoing professional development and staying current with Microsoft technologies.

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Description

• To be responsible for the Development and Operations of our Data Centre facilities across Africa that ensures confidence in the ADC brand that is recognised on a global stage.  Leads the operations and development teams which includes the infrastructure, facilities, engineering, construction and commercial teams. Responsibilities include strategic investment management and project execution for developing and operating of existing and new Data Centres located in Africa. Oversees all global design and standards, ensuring data centre design consistency across the Group and compliance to the latest customer demands. Operationally achieve best in industry international accreditation as well as developing and managing the capital and operational expenditure budgets for each facility.
• Prioritising the evolution of the customer experience while operationally moving ahead of the curve, the Executive ensures that specialist skills and knowledge compliment the uptime and service excellence of each facility thus ensuring that the ADC brand is remarked upon as a centre of excellence.

Key Performance Area

Strategic Planning and Execution

• Based on existing capacity, conducts market assessments and customer demand, define a development plan per market. Identify all development plan opportunities (Expansion, New Build or Acquisition
• Continually develop Pan African Data Centre Operations to such a degree that ADC will be recognized globally as an Industry leader in Data Centre service excellence
• To define a best-in-class Data Centre Operations strategy across Africa as well as review and manage existing capacity/inventory

Risk management

• Develop an operational risk matrix and appropriate indicators, so as to align the risk management approach across all regions
• Highlight risks caused by delayed investments in maintenance capex

Customer Excellence

• Support OPCO/ Projects and activities and IT, Operations Engineering teams. Align team and scope implementation activities.
• Develop processes, staff to manage project delivery, feasibility across the OPCos/ DCs. Ensure staff use systems and tools effectively

Quality, Health, Safety & Environment

• Implements and monitors the QHSE management system in each county and achieve international accreditations such as ISO 9001, 14001 & 45001,etc
• Reviews the requisite health, safety and environmental tests and signs off the annual document review for policies and procedures each year

People Management

• Act as a role model demonstrating the values and behaviours needed to support the development of a single integrated culture
• Align all data centre management teams and install ADC core values and coach behaviours expected of them that are to be passed onto their respective subordinates.
• Develop the necessary plan/s to ensure that Business Units within Operations meets their agreed goals and objectives, meet staff on a pre-agreed basis, identify and agree key performance areas, key objectives/tasks and action plans

Managing CAPEX, OPEX and budgets

• Balance the directions of Capex spends between maintenance and investment, to achieve adequate return
• Analyse each Country Data Centre CAPEX and OPEX budgets within Africa and align (where possible) to achieve savings by utilising suppliers and efficiencies from economies of scale etc.
• Ensure technical and development motivations, budget, purchase requisition and purchase order approvals are submitted accurately and on time.

Operational Excellence (Business Continuity)

• Works closely with the Operations Leadership team to achieve operational excellence in accordance with ADC’s business requirements and local legislations around safety, sustainability, risk, policies, compliance and governance.
• To implement best in industry Incident Management plans for all countries within Africa

Requirements
Formal Qualifications

• Relevant engineering degree - Bachelor's Degree Engineering

Job Related Experience

• Minimum 10 years' experience in Data Centre Senior Management
• Minimum 10 years' experience in Data Centre Operational Management
• Minimum 10 years' experience in Data Centre Customer Service Excellence
• Minimum 10 years' experience in Critical Engineering Environments
• Minimum 10 years' experience in QHSE Management Systems
• Minimum 10 years' experience in Supplier Contract Management

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Role Purpose

• To execute maintenance, repairs and fault finding on the LTSA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.

Role Description

• Maintenance and management of the Liquid SA fibre assets: All fibre routes in allocated maintenance area. Customer fibre maintenance (FSN and TFR .fibre on the railway servitudes).24 Hour standby to manage after hour repair work as required on the all fibre routes. Shift work to ensure 100% support over 24-hour day .Ensure repairs are carried out in the most economical way to keep the integrity of the route's-ordination of planned work. Update all records on stock in the warehouse. Conduct monthly route patrols. Adhere to LTSA and Customer Health & Safety requirements. Complete Health & Safety audits together with Liquid Health & Safety departments to ensure compliance requirements.
• Accurate analysis and approval of all fibre test results. Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs. Manage and restock of “bakkie” maintenance materials. Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities).
• Maintain and update all fibre records. Identify, rectify and manage quality related problems that arise during any fibre maintenance activity. Maintain and manage all test equipment issued - Calibrated and good working condition. Conduct network audits where required. Maintain quality of work in LTSA Network. Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).
• Complete work thoroughly, accurately and according to specifications. Record all activities accurately and maintain records to ensure validity and reliability. Complete Root Cause Analysis reports on completion of fibre repairs. Complete accurate break reports. Comply with all policies and processes. Advise & suggest on continuous improvements

Requirements

• Grade 12: Essential
• Certificate or equivalent experience in metro fibre maintenance/operations: Essential
• FOA (Fibre Optic Association) certification: Desirable
• Knowledge and experience on fibre optic cable maintenance practices and standards
• 3 years' Experience in a Telecommunications environment, preferably in a metro fibre environment.

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Role Purpose

• To assist the Technician: Fiber Operations with the maintenance, repairs and fault finding on the LTSA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.

Role Description

• Assist with the maintenance of the Liquid SA fibre assets: All fibre routes in allocated maintenance area. Customer fibre maintenance (FSN and TFR fibre on the railway servitudes).24 Hour standby to manage after hour repair work as required on the all fibre routes. Shift work to ensure 100% support over 24-hour day. Minor civil works to expose buried optic fibre cables and assist with preventative maintenance tasks of Trenching with hand tools (spade and pick).Installation and hauling of new cable. Cleaning and making site safe after repairs. Cleaning of manholes. Adhere to LTSA and Customer Health & Safety requirements. Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities). Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).
• Maintain and manage all equipment issued - good working condition. Maintain quality of work in LTSA Network. Complete work thoroughly, accurately and according to specifications. Comply with all policies and processes. Advise & suggest on continuous improvements. Assist with reports

Requirements

• Grade 10: Essential
• Experience in metro fibre maintenance/operations: Desirable
• 1 year Experience on fibre optic cable maintenance practices and standards: Essential
• 1 year Experience in a Telecommunications environment, preferably in a metro fibre environment: Essential.

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Role Purpose

• To conduct installations, maintenance, repairs, and fault find on the LTSA infrastructure across various technologies to ensure continuous services (intermediate to advanced level)

Role Description

• Maintain the LTSA and Customer Managed Services network by troubleshooting and repairing outages to ensure LTSA services are always up and running. Provide maintenance in line with LTSA standards. Ensure that all work is completed in line with required safety standards.
• Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.
• Secure LTSA’s equipment against theft, vandalism and acts of nature.Ensure POP site and CPE site quality is to standard.Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Take ownership of network facility repairs on site due to malicious damage or other activities. Coordinate and monitor repairs assigned to contractor.                                                                                                                     
• Install new equipment (Facilities) in accordance with planned services and quality standards. Confirm performance of new services against the performance requirements. Execute project deliverables in the relevant operations environments. Assist with site surveys and provide feedback for the installation or upgrade of equipment or technology. To conduct necessary adjustments to equipment such as switches, relays and other electrical controlled devices to optimise operating efficiencies.                                                                      
• Record and update the respective ERP tools used by the organization to support functional analysis and reporting.To liaise with colleagues across other areas and functions to ensure awareness of the problems.Communicate with customers as and when necessary to minimize negative customer experience.To respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).To log all activities accurately and maintain records that are valid and reliable.
• To actively participate in planning of installations and management of medium projects to build own capabilities and that of LTSA.To service customers and stakeholders in line with LTSA standards. Complete reports and recommendations as and when required. Report any criminal activities at network sites to the relevant authorities and assist with the investigations when required

Requirements

• Wireman’s Licence:Desirable
• Electrical Trade Test: Essential
• 3-7 years telecommunications environment: Desirable
• 3-7 years technical experience and relevant technical certification: Essential
• Knowledge of DC and AC power and reticulation: Essential
• HVAC knowledge: Desirable
• Networking, cable installations: Desirable
• Knowledge of telecommunications environment: Desirable
• Experience in working with cross-functional teams: Desirable

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Role Purpose

• To provide efficient HSE support, to ensure that the employer adheres to the provisions of the Occupational, Health and Safety Act and relevant regulations. Departments and clients must be supported in the interpretation, training and application of the various safety instructions / standards, and regular monitoring to ensure the standard of compliance, must be carried out.

Role Description

OCCUPATIONAL HEALTH AND SAFETY Operational

• Maintain and review LIT HS&E Management Systems
• Prepare and submit monthly HSE performance reports to the management team. Track and report on the implementation of corrective actions for non-conformances. Ensure all incidents and near-misses are reported and investigated within 24 hours. Ensure all relevant HSE documents and correspondence is systematically filed and according to the OHS & ENV Management System requirements. Ensure that all legal and functional appointment letters are properly signed and documented. Monitor and follow up on monthly reports, including SHE inspection checklists, and the status of first aiders and fire fighters.

CONTRACTOR MANAGEMENT

• Perform annual audits & vetting of all relevant contractors in accordance with the LITSA Contractor Specification and related Contractor Audit and Vetting procedures & templates, including monthly HSE audits on all active contractors and document findings. Ensure 100% compliance with the LITSA Contractor Specification and related procedures. Identify and report at least 95% of potential hazards during site inspections. Follow up on audit findings within 7 days to ensure corrective actions are implemented. Maintain an up-to-date audit score sheet and non-conformance register.

CLIENT HSE MANAGEMENT

• Prepare and compile comprehensive safety files for clients within 10 business days of requirement notification. Ensure 100% accuracy and completeness of safety files in accordance with client and regulatory requirements. Submit safety files to clients at least 5 business days before project commencement. Maintain a record of all submitted safety files and track client feedback. Achieve a client satisfaction rate of 95% or higher for safety file submissions.

ENVIRONMENTAL MANAGEMENT

• Develop and implement environmental management plans for all fibre related construction projects. Conduct monthly environmental audits to ensure compliance with environmental regulations. Ensure 100% compliance with waste management protocols, including proper disposal and recycling. Monitor and report on environmental incidents, ensuring corrective actions are taken within 7 days. Achieve a reduction in environmental impact by 10% annually through sustainable practices and initiatives.

TRAINING AND AWARENESS

• Develop and deliver quarterly HSE training sessions for all employees in respective region. Ensure 100% attendance and participation in mandatory HSE training programs. Conduct safety induction training for all new hires within their first week. Evaluate the effectiveness of training programs through feedback and assessments. Increase employee awareness of HSE practices through regular communication and workshops.

EMERGENCY PREPAREDNESS AND RESPONSE

• Support the HSE Manager with the development and maintenance of emergency response plans for all LITSA Offices. Conduct bi-annual emergency drills and evaluate response times and effectiveness. Ensure all emergency equipment is inspected and maintained regularly. Achieve a 100% readiness level for emergency situations through regular training and updates. Coordinate with LITSA Physical Security and the contracted Security Provider to ensure a swift and effective response to incidents.

WELLNESS

• Manage and promote Employee Assistance Programs to provide support for personal and work-related issues. Support with wellness training sessions and workshops on topics such as stress management, nutrition, and physical fitness. Maintain regular communication with employees about wellness programs, resources, and health tips through newsletters, emails, and other channels. Ensure that selected and suitably appointed employees are trained and prepared for health-related emergencies, including first aid and CPR training.

Requirements

• Diploma in Health & Safety Management or NEBOSH IGC (International General Certificate): Essential
• National certificate in Environmental Management: Desired
• Implementation/Internal Auditor ISO 45001 and ISO 14001 qualification: Essential
• Hazard Identification and Risk Assessment (HIRA): Essential 
• SAMTRAC:Essential 
• Fall Protection Planner qualification: Desired
• 5-7 years' experience in General Health, Safety and Environmental Officer: Essential
• 3-5 years' experience in Construction Health & Safety Officer experience: Essential
• 3-5 years' experience in Safety, Health, and Environmental Management System: Essential
• 3-5 years' experience in Telecommunications, Health, Safety and Environmental: Desired
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Purpose

• To manage customer services from order to cash process end to end.  Customer Communication, meeting delivery timeframes and achieving revenue on time is of high priority. The revenue achieved monthly forms part of the AOP bottom-line.

Role Description

Service Delivery Management

• Coordinate the service delivery of clients and ensure that customer requirements are met/exceeded. Engage with cross-functional teams ensuring that service delivery is on time. Engage with customers, ensuring feedback is given timeously.Manage the Order to Cash Process with focus on revenue, delivery count and meeting customer required dates (CRFS).Engage with the Bid Office for RFP responses. Ensure that systems are updated and that Turn-around timeframes are adhered to.

Customer Incident Escalations Management

• Acknowledge, understand and manage customer and Service Delivery issues'-ordinate with the respective internal departments and manage the escalation to resolution speedily. Escalate to internal department management to ensure that the customer issue is resolved timeously. Coordinate and submit progressive and accurate updates to customers on their escalations. Escalate to vendors/3rd party contractors and manage these escalations to resolution to ensure finality on matters.
• Manage internal escalation tracking meetings to ensure all parties remain aware of their role. Attend customer escalation meetings with KAM’s and Operational Teams assuring the customer of Liquids credibility and commitment to service stability. Managing and ensure that all and any arising Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction. Manage and track all revenue and drive outputs to remove any hurdles that is preventing revenue closure.
•  On holds – manage and drive back into WIP for execution. Updating BPM comments weekly to ensure visibility and clarity to the external reviewer. Tracking and updating daily commitments with intention to realize the revenue listed. Tracking of PR/PO to ensure contractors have the clearance to commence survey / implementation of a service. Coordinate and close off on all FTU’s.

Customer Satisfaction

• Monitor transaction feedback to ensure it is delivered in line with Liquid’s requirements. Identify areas for improvement of overall customer satisfaction and implement strategies and processes as necessary to constantly improve customer service.Manage and update customers with weekly dashboards for tracking and customer excellence.
• Participate in developing system, process and procedure efficiencies. Participate in training and development programs to ensure service is always at the highest levels. Collaborate with IT to develop reports to drive efficiencies across various departments internally to improve service delivery.

Requirements

• Relevant 3-year Diploma – Engineering preferably:Essential
• Project Management Qualification will be advantageous:Essential
• Microsoft Office proficiency:Essential
• A minimum of 3 years in the ICT sector of which 1 years must have been spent in the Telco environment.
• Relationship management experience and dealing with customers at all levels is a requirement.
• 2 years technical experience and relevant technical certification
• Report writing experience is required.
• Experience in dealing with cross-functional work groups.
   

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Role Purpose

• To manage customer services from order to cash process end to end.  Customer Communication, meeting delivery timeframes and achieving revenue on time is of high priority. The revenue achieved monthly forms part of the AOP bottom-line.

Role Description

Service Delivery Management

• Coordinate the service delivery of clients and ensure that customer requirements are met/exceeded. Engage with cross-functional teams ensuring that service delivery is on time. Engage with customers, ensuring feedback is given timeously.Manage the Order to Cash Process with focus on revenue, delivery count and meeting customer required dates (CRFS).Engage with the Bid Office for RFP responses. Ensure that systems are updated and that Turn-around timeframes are adhered to.

Customer Incident Escalations Management

• Acknowledge, understand and manage customer and Service Delivery issues'-ordinate with the respective internal departments and manage the escalation to resolution speedily. Escalate to internal department management to ensure that the customer issue is resolved timeously. Coordinate and submit progressive and accurate updates to customers on their escalations. Escalate to vendors/3rd party contractors and manage these escalations to resolution to ensure finality on matters.
• Manage internal escalation tracking meetings to ensure all parties remain aware of their role. Attend customer escalation meetings with KAM’s and Operational Teams assuring the customer of Liquids credibility and commitment to service stability. Managing and ensure that all and any arising Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction. Manage and track all revenue and drive outputs to remove any hurdles that is preventing revenue closure.
• On holds – manage and drive back into WIP for execution. Updating BPM comments weekly to ensure visibility and clarity to the external reviewer. Tracking and updating daily commitments with intention to realize the revenue listed. Tracking of PR/PO to ensure contractors have the clearance to commence survey / implementation of a service. Coordinate and close off on all FTU’s.

Customer Satisfaction

• Monitor transaction feedback to ensure it is delivered in line with Liquid’s requirements. Identify areas for improvement of overall customer satisfaction and implement strategies and processes as necessary to constantly improve customer service. Manage and update customers with weekly dashboards for tracking and customer excellence.
• Participate in developing system, process and procedure efficiencies. Participate in training and development programs to ensure service is always at the highest levels. Collaborate with IT to develop reports to drive efficiencies across various departments internally to improve service delivery.

Requirements

• Relevant 3-year Diploma – Engineering preferably: Essential
• Project Management Qualification will be advantageous: Essential
• Microsoft Office proficiency: Essential
• A minimum of 3 years in the ICT sector of which 1 years must have been spent in the Telco environment.
• Relationship management experience and dealing with customers at all levels is a requirement.
• 2 years technical experience and relevant technical certification
• Report writing experience is required.
• Experience in dealing with cross-functional work groups.
   

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Role Purpose

• Specialist: Complex Solutions & Pricing responsible for the scoping of as well as the end-to-end architecture and design of solutions and managed services that are deemed complex or require bespoke customisation to meet the customer’s need. 
• The role primarily focusses on Liquid Intelligent Technologies’ strategic customers for the assigned vertical segments within Large Corporates and State-Owned Enterprises. The inputs for these solutions are from RFXs (Request for: Information; Proposal or Quotation) from the market or BRS (Business Requirement Specification) from customers or partners e.g. OEM (Original Equipment Manufacturer), System Integrator initiated.  
• The role responsibility entails engaging with our customers to develop a sound understanding of their current business and technical challenges as well as their current strategies (both traditional and digital).These are all scoped and encapsulated in a problem statement. 

The architect also must ensure that they have a firm grasp of the macroeconomic environment for their assigned sales vertical segments – this understanding would include knowledge of (and is not limited to): - • Industry or segment specific technologies and services; 

• associated disruptive technologies; and  
• existing and potentially new competitors within their industries.  
• These insights gained through engagement process enable the architect to become a trusted technology strategy advisor to their customers and ultimately get involved in their strategy co-creation process. This evolution of the Solution Architect role allows for the proactive (or reactive via RFX) creation of customised (Liquid Intelligent Technologies bundled or ad-hoc created solutions independently or with partner ecosystems) managed services/solutions designed to meet their customer’s bespoke business requirements. Additionally, the team will lead proof-of-concepts and pilots to prove/test recommended solutions and services in innovation centres or within customers environments.  
• The intention is to design fully managed unique end-to-end solutions that are applicable to our strategic customers with the aim of ensuring their retention as Customers of Liquid Intelligent Technologies and grow wallet share for the assigned sales verticals. Given the role's knowledge of digital technologies and services, it endeavours to act as a thought leader for digital transformation and the launch of new digital services e.g. SD-WAN, SD-LAN, NFV. 

Role Description

• Contribute to interdepartmental, highly skilled technical analysis, responsible for all aspects of Complex Solutions designs from concept to development, implementation/integration, launch and on-going product management requirements. Provide technical leadership and project management for the development and support of Complex Solutions that will support the assigned Sales segment but offer support and cross skilling to other Sales Segments.  
• Perform Assurance that all Complex Solutions offerings integrate and interoperate into the customer’s environment/network. 
• Supporting pre-Sales presentations, Bid Management, formulating business cases, and attend national/international industry conferences to actively participate in external standards/regulatory organizations/bodies primarily for the assigned Sales Segment. 
• Participate with the Product teams and serve as a technical leader to assist in the development, implementation and integration of Complex Solutions and services.Drive the development and implementation of Liquid Intelligent Technologies short term vertical sales technology strategy, for the assigned Segment. Contribute to Complex Solutions design methodology and new technology roadmaps to develop bespoke products using relevant tools to rapidly deploy solutions. Support Sales to achieve their aspirational revenue targets for the specific customers / verticals. 

Support the growth of Complex Solutions proposals for the assigned Sales Segment and monitor their success and opportunities for enhancements by growing revenue wallet share. Improve the quality and success rate for complex and customer specific solutions and solution responses within defined timeframes. Recognises areas for internal improvement and suggest plans for implementation. 

Support the assigned Sales departments strategic objectives across all other departments, while ensuring all complex solutions are market leading. Regular meetings (weekly) and feedback from Sales on research and market opportunities. Ensure technical fulfilment and assurance of all aspects of complex solution design process with focus on the following: 

• Feasibility accuracy for technical solutions  
• Key decision maker for Go/No-Go decisions around RFX’s  for sales verticals 
• Creation of a high-level business case and follow feasibility process to address short turnaround time for complex Bids/RFPs/RFIs. 
• Review and final signoff on complex solutions RFX /BRS responses. 
• Drive adhoc product development for complex client specific solutions per assigned Sales segment. 
• Ensure managed service strategy design and fulfilment by investigating and onboarding partners required, to effectivity design, deploy and managed solutions. 

Evangelist and driving adoption of new technologies per assigned Sales segment into Liquid Intelligent Technologies and strategic customers.

• Provide direction for new technologies, services and business models particularly relating to new services e.g. SDN, NFV, Cloud, Digital Technologies (i.e. IoT, Blockchain, etc.) for strategic customers and within Liquid Intelligent Technologies. Research technology roadmaps, adoption and key vendor strategies and capabilities per assigned Sales segment. 
• Formulate mappings and matrices of customer requirements to technology roadmaps per assigned Sales Segment.   
• Serve as Liquid Intelligent Technologies subject matter expert in support of technical white paper and case studies development for new bespoke innovative solutions. Co-creation of technology strategies with customers.
• Consultation with Strategy teams in understanding industry specific technology/digital trends including disruptive technologies and new business models. Consultation with Sales is critical to understand the assigned customer businesses, industries and segments, with the intention of defining future concepts and services i.e. SmartLogistics, SmartBanking, SmartPorts, SmartMining, SmartCities, etc. 
• Collaborate with Product for service and solution creation, process integration, billing methodologies, business models and lifecycle management. 
• Scoping, defining and approving business cases with Pricing team. Assisting Service Delivery in deploying and supporting these unique services to customer networks. Creating partner ecosystems for specified sales segments to define and support the end-to-end managed services portfolio. 

Requirements

• 3 or 4-year BSc Engineering or Computer Science degree or B-Tech, N6, NFQ 7 equivalent: Essential 
• Industry Specific Certifications i.e. Cisco, Huawei, Microsoft, Metro Ethernet Forum MEF, etc. Essential
• Maximum of 5years in technical experience in Telecommunication, Internet Service Provider, IT and Networking fields 
• Maximum of 5 years' Experience in technical field in System Integration, Product Management/development, telecommunications, IT, Solution Architecture, Pre-Sales engineering etc.
• Maximum of 3 years Solutions technical design experience (MPLS WAN, LAN, Unified Communications, Security, Hosting, Data Centre, Cloud, SDWAN, NFV, Carrier Metro Ethernet, Digital Technologies, etc.) 
• Maximum of 2 years Solution design and architecture experience. 
• Thorough understanding of vendors solutions and technologies.
• Project Management experience including the development of project and simultaneously managing multiple projects
• Experience in developing service delivery and management processes. 
• Creation of short-term strategic technology plans.
• All Appointments are subject to the Labour Legislation in the respective country

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Role Purpose

• To execute maintenance, repairs and fault finding on the LTSA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.

Role Description

• Maintenance and management of the Liquid SA fibre assets: All fibre routes in allocated maintenance area. Customer fibre maintenance (FSN and TFR fibre on the railway servitudes).24 Hour standby to manage after hour repair work as required on the all fibre routes.Shift work to ensure 100% support over 24-hour day. Ensure repairs are carried out in the most economical way to keep the integrity of the route.Co-ordination of planned work. Update all records on stock in the warehouse. Conduct monthly route patrols. Adhere to LTSA and Customer Health & Safety requirements. Complete Health & Safety audits together with Liquid Health & Safety departments to ensure compliance requirements. Accurate analysis and approval of all fibre test results. Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs. Manage and restock of “bakkie” maintenance materials. Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities).
• Maintain and update all fibre records. Identify, rectify and manage quality related problems that arise during any fibre maintenance activity.Maintain and manage all test equipment issued - Calibrated and good working condition. Conduct network audits where required. Maintain quality of work in LTSA Network. Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).
• Complete work thoroughly, accurately and according to specifications. Record all activities accurately and maintain records to ensure validity and reliability. Complete Root Cause Analysis reports on completion of fibre repairs. Complete accurate break reports. Comply with all policies and processes. Advise & suggest on continuous improvements

Requirements

• Grade 12: Essential
• Certificate or equivalent experience in metro fibre maintenance/operations: Essential
• FOA (Fibre Optic Association) certification: Desirable
• Knowledge and experience on fibre optic cable maintenance practices and standards
• 3 years' Experience in a Telecommunications environment, preferably in a metro fibre environment: Essential
• All Appointments are subject to the Labour Legislation in the respective country