Technician: Facility Operations(CPT) at Liquid Intelligent Technologies

Role Purpose

• To conduct installations, maintenance, repairs, and fault find on the LTSA infrastructure across various technologies to ensure continuous services (intermediate to advanced level)

Role Description

• Maintain the LTSA and Customer Managed Services network by troubleshooting and repairing outages to ensure LTSA services are always up and running. Provide maintenance in line with LTSA standards. Ensure that all work is completed in line with required safety standards.
• Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.
• Secure LTSA’s equipment against theft, vandalism and acts of nature.Ensure POP site and CPE site quality is to standard.Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Take ownership of network facility repairs on site due to malicious damage or other activities. Coordinate and monitor repairs assigned to contractor.                                                                                                                     
• Install new equipment (Facilities) in accordance with planned services and quality standards. Confirm performance of new services against the performance requirements. Execute project deliverables in the relevant operations environments. Assist with site surveys and provide feedback for the installation or upgrade of equipment or technology. To conduct necessary adjustments to equipment such as switches, relays and other electrical controlled devices to optimise operating efficiencies.                                                                      
• Record and update the respective ERP tools used by the organization to support functional analysis and reporting.To liaise with colleagues across other areas and functions to ensure awareness of the problems.Communicate with customers as and when necessary to minimize negative customer experience.To respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).To log all activities accurately and maintain records that are valid and reliable.
• To actively participate in planning of installations and management of medium projects to build own capabilities and that of LTSA.To service customers and stakeholders in line with LTSA standards. Complete reports and recommendations as and when required. Report any criminal activities at network sites to the relevant authorities and assist with the investigations when required

Requirements

• Wireman’s Licence:Desirable
• Electrical Trade Test: Essential
• 3-7 years telecommunications environment: Desirable
• 3-7 years technical experience and relevant technical certification: Essential
• Knowledge of DC and AC power and reticulation: Essential
• HVAC knowledge: Desirable
• Networking, cable installations: Desirable
• Knowledge of telecommunications environment: Desirable
• Experience in working with cross-functional teams: Desirable