Fresh Jobs at Meltwater

• We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences to our clients. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training
• At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
• Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.
   

go to method of application »

What We’re Looking For:

• Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.
   

go to method of application »

What We’re Looking For:

• We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

go to method of application »

What We’re Looking For:

• We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

go to method of application »

What We’re Looking For:

• As a Managed Services Specialist, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.

What You'll Do:

• Configure and manage dashboard setups, search creation, alert management, and other platform requests. 
• Execute standard Managed Services tasks with increasing independence.
• Ensure high-quality data structuring to improve platform accuracy and efficiency. 
• Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system. 
• Learn and apply best practices in data organisation and customer workflows. 
• Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.

What You'll Bring:

• 2+ years of experience in a Customer Success, Managed Services, SaaS Support, or similar role.
• Excellent written and verbal communication skills in English Strong attention to detail and ability to follow structured processes. 
• Interest in solving customer challenges or requests within the capabilities of our product suite.
• Ability to collaborate with internal teams and work efficiently in a structured environment. 
• Proactive mindset with a willingness to learn and adapt. Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.

Preferred Qualifications:

• Prior experience in a Managed Services environment within a SaaS business.
• Knowledge of data operations, integrations, or reporting workflows.
• Familiarity with project management tools (e.g., Asana, Jira, Trello).
• Basic technical knowledge (APIs, databases, data formats) is a plus.