The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Job Description
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade: 12.
- 2 to 3 Years' Experience in a Supervisory/Assistant Store Management capacity.
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Proficiency in MS Office.
- Effective Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
go to method of application »
Job Description
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade: 12.
- 2 to 3 Years' Experience in a Supervisory/Assistant Store Management capacity.
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Proficiency in MS Office.
- Effective Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
go to method of application »
Job Description
- Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!
- As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.
- Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.
Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).
Updating Personal Information:
- Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
What’s in it for you
- Achieve your targets and enjoy uncapped incentives
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
Qualifications
Education:
Experience:
- At least 1 year of experience in a mobile call centre
Knowledge and skills
- A strong understanding of sales techniques and the telecommunications industry
- Ability to influence and convince customers with ease.
- Thrive in a goal-oriented environment and love to exceed expectations
- Handle rejection gracefully and bounce back quickly.
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Job Description
- The Junior Data Validation Analyst is responsible for managing rental payments and related processes by ensuring accurate capturing of rental invoices from landlords and performing reconciliations against supplier statements and the lease management database.
Responsibilities
Capturing & Payments:
- Capture local and foreign rental supplier’s expenses on purchase order system (DAX) against correct cost centre/supplier.
- Ensure all EFT's are done timeously.
- Calculate turnover rental due
Reporting & Recon:
- Prepare a Variance to Last Month report on a monthly basis and send to Finance Manager for review.
- Maintain electricity consumption reports and BEE certificates.
- Prepare and ensure turnover certificates are sent to landlords annually. Update and send turnover sales to landlords monthly.
- Perform a recon against the supplier statement and if variances found, follow up. Monitor rentals against the lease management database.
Qualifications
Education:
- University Degree/ Diploma: Finance/Accounting.
Experience:
- 2-3 Years Relevant Experience.
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Job Description
- We are looking for a dynamic and execution-focused Brand Manager to join our team on a 6-month fixed-term contract.
- This role will play a critical part in delivering high-impact sponsorships, brand activations, and marketing initiatives, while ensuring strong alignment to the overall brand strategy and customer experience.
- This is an exciting opportunity for a hands-on marketer who thrives in a fast-paced environment and enjoys bringing campaigns and events to life.
Responsibilities
Sponsorship & Sports Marketing
- Lead key sponsorships (Comrades, Midmar Mile, Team SA)
- Plan and execute campaigns, activations, and events
- Manage athletes, ambassadors, and key stakeholders
- Oversee budgets, timelines, and delivery
Maxed Elite Running Team
- Manage the running programme, athletes, and budgets
- Ensure alignment to brand and product objectives
Sustainability & CSI
- Drive communication and campaigns for key initiatives
- Manage events, partnerships, and stakeholder relationships
Strategy & Project Delivery
- Support marketing strategy and customer experience plans
- Coordinate projects, timelines, and cross-team delivery
Internal Communication & Reporting
- Lead team communication, reporting, and presentations
- Ensure alignment through clear updates and insights
Budget Management (Full)
- Manage campaign and sponsorship budgets
- Oversee financial admin, reporting, and compliance
Additional Support Areas
- Store launches and retail marketing
- Customer insights and surveys
- Content, PR, and digital support
- Account/credit marketing initiatives
People & Collaboration
- Support team delivery and performance
- Contribute to a collaborative, high-performing team environment
Qualifications
- Degree in Marketing
- 4-5 years in a similar role
- Proven experience in brand management, sponsorships, or sports marketing
- Strong project management and execution capability
- Ability to manage multiple priorities in a fast-paced environment
- Excellent stakeholder management and communication skills
- Strong commercial and budget management understanding
- A passion for sport, events, and brand storytelling
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Job Description
- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade 12.
- 3 to 5 years' experience in a retail store management capacity.
- Knowledge on sales & service management.
- Budgeting knowledge.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
go to method of application »
Job Description
- Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade 12
- 3 Years’ of Store or Assistant Store Management experience preferably in a similar style of retail store.
- Sales & service management.
- Budgeting.
- You are proficient in MS Office
- Communication skills.
- Retail trade.
- Brand, customer & product understanding.
go to method of application »
Job Description
- The Floor Supervisor supports the Store Manager in achieving the sales target for their store.
Responsibilities
- Supporting the Store Manager in driving Sales and Turnover
- Creating and delivering an excellent customer shopping experience
- Motivating and inspiring your team members to work hard and push for sale
Qualifications
- Grade 12
- 1 year of Supervisory experience is required in this role, experience leading a team will be an added advantage
- A passion for homeware
go to method of application »
Job Description
- Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade 12
- 3 Years’ of Store or Assistant Store Management experience preferably in a similar style of retail store.
- Sales & service management.
- Budgeting.
- You are proficient in MS Office
- Communication skills.
- Retail trade.
- Brand, customer & product understanding.
go to method of application »
Job Description
- The Floor Supervisor supports the Store Manager in achieving the sales target for their store.
Responsibilities
- Supporting the Store Manager in driving Sales and Turnover
- Creating and delivering an excellent customer shopping experience
- Motivating and inspiring your team members to work hard and push for sale
Qualifications
- Grade 12
- 1 year of Supervisory experience is required in this role, experience leading a team will be an added advantage
- A passion for homeware
go to method of application »
Responsibilities
Who you are
- You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain.
- You have a strong sense of responsibility for proactively driving sales, motivating your team and ensuring that the store fully represents our retail brand in every way possible.
- You care about how people feel when they connect with a brand and want to make every interaction world-class.
What your role would be
- Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team
- Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge
- Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience
- Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination.
- Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand.
- Oversee all store related processes and continually look at ways to improve them. ● Regular connections with the retail leadership team ensuring key projects and goals are being achieved.
Who you’ll be working with
- You will lead your in-store team from Junior Sales Assistants to more experienced professional retailers and will connect daily with our teams in Headquarters to keep everything in check. Collectively, we will be working to build our presence in the area. Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store. You will connect regularly with them.
Qualifications
- Minimum of 5 years in a store management role with at least 2 years in a premium brand.
- Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
- Experience in people management.
- Experience in a customer-centric brand
- Strong business orientation
go to method of application »
Responsibilities
Who you are
- You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain.
- You have a strong sense of responsibility for proactively driving sales, motivating your team and ensuring that the store fully represents our retail brand in every way possible.
- You care about how people feel when they connect with a brand and want to make every interaction world-class.
What your role would be
- Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team
- Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge
- Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience
- Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination.
- Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand.
- Oversee all store related processes and continually look at ways to improve them. ● Regular connections with the retail leadership team ensuring key projects and goals are being achieved.
Who you’ll be working with
- You will lead your in-store team from Junior Sales Assistants to more experienced professional retailers and will connect daily with our teams in Headquarters to keep everything in check. Collectively, we will be working to build our presence in the area. Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store. You will connect regularly with them.
Qualifications
- Minimum of 5 years in a store management role with at least 2 years in a premium brand.
- Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
- Experience in people management.
- Experience in a customer-centric brand
- Strong business orientation
go to method of application »
Job Description
Who you are
You describe yourself as someone who...
- Thrives when leading a team that requires collaboration and cohesion without a dictatorial approach
- Is able to direct in a people-centric manner with a need for achievement and innovation in reaching the overall business goals
- Shines providing clear guidance and setting teams’ focus and goals, as well as supporting their growth and development
- Is super-organised and structured in how you manage your time and workflow
- Is inspired by the Warehouse environment… because you know what a thing of beauty, a well designed and well-run warehouse can be!
- Is excited by opportunities to be involved in the growth of our business
Responsibilities
What you’ll do
- This role is responsible for managing a scalable and frictionless warehouse process while leading the team’s daily performance and adherence to our internal standards whilst delivering on KPIs. You will find great satisfaction in finding opportunities to improve our processes based on data and business objectives as well as delivering training, support to and leadership of the team. Our current team of 6 Warehouse Assistants will work closely with you to successfully run the warehouse.
- You'll be responsible for running our inbound and dispatch, where we prize leadership and resourcefulness. It'll mean working closely with the DC Manager and our broader warehouse and merchant teams.
Your areas of responsibility
- Ensure optimal operational / production efficiencies and effectiveness by overseeing the warehouse teams and processes in line with agreed standard operating procedures and health and safety requirements
- Ensure cost effective operations / production through planning, organising and managing the relevant operational functions to support optimal and lean production in line with capacity ,agreed budget, planned resources and targets / forecasts.
- Ensure operations comply with OSHA standards including alignment to the Company’s Health and Safety policies
- People Management elements including mentoring and coaching and managing performance and discipline of associates where required.
- Identify opportunities to reduce risks and increase warehouse efficiency, including density and workflow optimizations.
- Develop and grow the capabilities of warehouse operations to improve speed and accuracy.
- Manage stock loss and shrinkage through pro-active interventions and controls.
Qualifications
What experience and skills you need for the role
- This role is best suited for an innovative, passionate people manager and proactive problem-solver with the following skills;
- 5 years experience in production/warehouse environment
- 1 year at Team Lead or manager level experience
- Strong knowledge in lean process mapping and team performance improvements
- Self-motivated and solutions-oriented
- Passion for team, to motivate, manage and develop
- Strong prioritization, time management and project management skills
- Understanding of DC operations and Retail. Including but not limited to production, processes, supply chain, health & safety and distribution.
go to method of application »
Job Description
- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade 12.
- 3 to 5 years' experience in a retail store management capacity.
- Knowledge on sales & service management.
- Budgeting knowledge.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
go to method of application »
Job Description
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade: 12.
- 2 to 3 Years' Experience in a Supervisory/Assistant Store Management capacity.
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Proficiency in MS Office.
- Effective Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
go to method of application »
Job Description
- Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.
Responsibilities
Sales & Customer Experience Management:
- Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets
Team Management:
- Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge)
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.
Risk Management:
- Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures.
Qualifications
- Grade: 12
- 1-2 Years' experience in retail.
- Experience in a supervisory role
- Sales & service management.
- Computer literacy.
- Communication skills.
- Retail trade.
- Brand, customer & product understanding.
go to method of application »
Job Description
- Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
- Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
Risk Management:
- Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- NQF level 4 (Grade 12) or equivalent.
- 3 Years' Experience in Retail (Management Experience Advantageous).
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade.
- Brand, customer service , cellular, mobile, new accounts, and insurance product understanding.
go to method of application »
Job Description
- As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities
- Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
- Review and assess customer financial documents to support account application decisions.
- Communicate with customers to request missing documentation and provide guidance on completing their account applications.
Qualifications
- Grade 12
- 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.
- Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
- Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
- Problem-Solving - quickly identifying issues and providing effective solutions
- Attention to detail - ensuring accuracy in customer information and account setup processes
- Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
- A proactive, open-minded attitude with a strong willingness to learn and grow.
Method of Application
Use the link(s) below to apply on company website.
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