Fresh Jobs at Nexio

Job Description

• The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be responsible for setting sales quotas and goals, creating sales plans, analysing the market for relevant opportunity and business development, assigning sales territories and building a high-performance sales team and culture. The execution thereof will be conducted within defined vertical segments through a putting in place clear and consistent account management strategies, with a view to create a focus for all segments for deliberate engagement and delivery of organisational goals.
• As a senior sales leader, it will be required that the role be able to engage customers at senior and executive levels, to drive customer business priority alignment with Nexio’s value proposition and offering. An ability to drive alignment with strategic partners and OEMs to drive joint engagement into the market will be key to success in this role. As part of the senior leadership team, the person works closely with the Managing Executive – Sales & Marketing for overall segment sales organization performance, the profitable achievement of segment sales organization goals, and for aligning segment sales objectives with firm business strategy.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations.

ROLE PURPOSE

• The Senior Account Manager (SAM) will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape.
• SAM will have enough knowledge of the market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements.
• As a SAM understanding the Industry Verticals and the strategies needed to be effective and offer Industry Specific solutions.
• The SAM will assist in identifying solutions that need to be offered as part of collaboration with internal Nexio pre-sales-, product-, services- support staff with engaging, open communication and teamwork.
• Engaging customers in unison with Nexio’s strategies and passion for service excellence and professionalism.
• SAM engages at customer C-Levels and offers solution and services with a thorough and comprehensive understanding of their organization which supports the continued provision of essential solutions and services in a timely, efficient, and effective manner.
• SAM need to have the ability and is capable of prospecting large enterprises at an executive level and to manage multiple customer accounts efficiently and effectively.
• Exciting the customer and delivering an exceptional experience is part and parcel of the SAM and what the SAM must provide.
• Act as the customer lead to the extended solution and / or service delivery team.
• The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.

ROLE REQUIREMENT

• Alignment with key strategic initiatives as determined by the Board from time to time.
• Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.
• Complete understanding of Nexio’s annual Revenue and Gross Profit budget deliverables and how each individual AM’s success is imperative to delivering on target and on budget.
• Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes
• Deliver on targeted Revenue and Gross Profit values
• Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase orders.
• Thorough understanding of the market and market verticals and their associated technological and business requirements.
• Knowing, understanding and mapping Nexio focused solutions to customer requirements.

Additional Information:

• Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments.  A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• A successful Senior Account Manager is a self-motivated individual who can perform at optimal levels under pressure.
• Ideally must be an expert in an enterprise business or industry vertical.
• A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
• Ability to market and close the sale of solutions.
• Negotiation skills to secure accounts at a profit.
• Interpersonal skills to communicate with customers over the phone and in face-to-face meetings.
• Analytical skills to judge the current market and the competition to set accurate pricing.

QUALIFICATIONS & EXPERIENCE

• Matric
• Degree in Business Administration, Marketing, or similar field.
• Post Graduate qualification in Business Administration, Marketing, or similar field will be advantageous.
• 8+ years' experience delivering solution led sales.
• Understanding of sales performance metrics.
• Advanced knowledge of CRM software and MS Office.
• Hands on experience in sales and an ability to deliver.
• Advanced customer experience management capability
• An ability to deliver projects and answer inquiries on time.
• Advanced understanding of value propositioning based on customer needs.
• Satisfaction in a high tech. environment essential.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company

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ROLE PURPOSE

• The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and operational performance.

ROLE REQUIREMENT

Service Performance and Insights

• Design and deliver automated, interactive dashboards and reports using BI tools (e.g., Power BI).
• Ensure timely delivery of customer-facing service reports (weekly, monthly, quarterly).
• Provide post-incident analytics and insights following major service disruptions or escalations.

SLA Governance and Root Cause Analysis

• Monitor SLA compliance across services and identify breach patterns.
• Perform detailed investigations for SLA breaches, leveraging the systems available
• Track and report on Service Improvement Plans (SIPs) with measurable outcomes.

Customer Experience and Engagement

• Support Service Managers in preparing for customer service reviews, QBRs/EBRs, and strategic engagements.
• Document meeting outcomes, track action items, and ensure resolution within agreed timelines.
• Act as a data translator, turning technical metrics into business-relevant insights.

Data Analytics and Continuous Improvement

• Analyse large datasets to uncover trends, risks, and opportunities for service optimization.
• Develop predictive models and KPIs to anticipate service issues and improve performance.
• Contribute to automation initiatives and process reengineering using Lean/Agile methodologies.

Collaboration and Operational Excellence

• Partner with cross-functional teams to align service delivery.
• Maintain governance documentation and knowledge repositories (e.g., SharePoint).
• Participate in failover testing, RFP responses, and service readiness assessments.

PROFESSIONAL COMPETENCIES

Service Management Expertise

• Deep understanding of ITIL principles, SLA frameworks, and service lifecycle management.

Data Analytics & Reporting

• Proficiency in tools like Power BI, Excel, and experience in building dashboards and reports.

Quality Assurance & Governance

• Knowledge of compliance standards, audit practices, and quality control mechanisms.

Technical Acumen

• Familiarity with telecoms and IT infrastructure (e.g., networks, cloud, security) and how they impact service delivery.
• Process OptimisationExperience applying Lean, Agile, or Six Sigma methodologies to streamline workflows and reduce waste.

Digital Literacy

• Comfortable working with digital platforms (e.g., SharePoint, Confluence, Jira) and automation tools.

Business Intelligence

• Ability to translate operational data into strategic insights that support business decisions.

Risk and Incident Management

• Understanding of incident response protocols, RCA methodologies, and risk mitigation strategies.

QUALIFICATIONS & EXPERIENCE

Educational Background: Required

• Senior Certificate (Matric)
• National Diploma or equivalent in Information Technology or a related field

Certifications (Preferred):

• ITIL Foundation
• Lean Six Sigma Yellow Belt
• Agile or DevOps Awareness

Professional Experience:

• 2 to 4 years of relevant experience in service management, data analytics, or IT operations within the telecommunications or enterprise IT sector
• Demonstrated expertise in SLA monitoring, performance reporting, and customer engagement