NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
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Your day at NTT DATA
- The role of the Salesforce Solutions Architect involves analyzing and translating business information and technical requirements into architectural blueprints, presenting solutions to accomplish intricate business objectives. This position offers guidance, assists in the establishment, and actively participates in technical governance processes. They collaborate on shaping and executing an operating model that enhances the probability of successful go-lives and fosters end-user adoption. Additionally, conduct technical assessments of strategic and operational needs against the Salesforce platform architecture, platform capabilities, and industry best practices.
- They are accountable for the detailed architecture, design, implementation, and maintenance of existing and new Salesforce implementations across our clients base.
- In addition to analyzing and translating business information into architectural blueprints, this individual actively participates in the entire sales lifecycle. They play a crucial role in go-to-market strategies, contributing to the creation of compelling collateral and marketing materials that effectively showcase technical capabilities and solutions. They collaborate closely with sales teams, providing technical expertise during client interactions and presentations. This role ensures that architectural solutions align not only with complex business objectives but also resonate with potential clients and market demands. By actively engaging in pre-sales activities, the successful candidate will contributes in shaping a strong market presence, establishing credibility, and driving successful business outcomes.
What you'll be doing
Key Responsibilities:
- Pre-Sales:
- Collaborate with the sales team to understand client requirements and challenges.
- Design and present compelling Salesforce solution proposals aligned with client needs.
- Conduct demonstrations and workshops to showcase the capabilities of the Salesforce platform.
- Partner with technical and business stakeholders to develop competitive and defensible pricing models.
- Delivery:
- Lead the architectural design of Salesforce solutions, ensuring they are scalable, secure, and meet client requirements.
- Work closely with developers and other team members to implement and configure Salesforce solutions.
- Provide technical guidance and mentorship to the team throughout the delivery lifecycle.
- Conduct performance optimization and ensure ongoing system health and integration with existing infrastructure.
- Document solutions and ensure knowledge transfer to clients.
Requirements:
- Minimum of seven years of experience in Salesforce development and architecture.
- Proven expertise in designing and implementing complex Salesforce solutions, including custom applications and integrations.
- Salesforce Application Architect certification.
- Proven capability in Sales Cloud, Data Cloud, Marketing Cloud and preferably MuleSoft
- Strong understanding of Java, JavaScript, HTML, CSS, REST, Angular and Apex scripting languages are an advantage.
- Exceptional problem-solving and communication skills.
- Demonstrated leadership abilities, with the capacity to inspire and guide teams.
- Strong client-facing and consulting skills.
- Exceptional pre-sales and go-to-market capabilities.
- Real world experience in various software orientated delivery methodologies (Agile, Waterfall, SCRUM).
- The ideal candidate should possess hands-on experience with source control platforms, including proficiency in GIT and Azure DevOps Repositories. Additionally, a strong background in DevOps practices and tools is essential for this role. The candidate should demonstrate a proven track record of effectively utilizing source control methodologies and seamlessly integrating with DevOps processes to ensure a streamlined and efficient development lifecycle.
Qualifications:
- Minimum 5 years of experience as a Salesforce architect or similar role.
- Proven track record of successfully designing and implementing complex Salesforce solutions.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients at all levels.
- Experience in pre-sales activities and solution design.
- Demonstrated ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficiency in Salesforce platform configuration and scripting languages.
- Proven capability in Sales Cloud, Data Cloud, Marketing Cloud
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Your day at NTT DATA
- The IT Infrastructure Manager is responsible for overseeing and managing the deployment, operation, and maintenance of Azurebased
- infrastructure. This role requires a blend of technical expertise, leadership skills, and strategic planning to ensure that the
- cloud infrastructure meets the organization's needs for reliability, scalability, security, and cost-efficiency.
What you'll be doing
Key Responsibilities:
- Design, implement and manage scalable and secure cloud infrastructure on Microsoft Azure.
- Monitor and maintain Azure resources, including virtual machines, storage, networking, and databases.
- Ensure high availability and disaster recovery solutions are in place and regularly tested.
- Implement and enforce security best practices and compliance standards (e.g. POPIA, GDPR, HIPAA).
- Manage identity and access management (IAM) within Azure to control user permissions and roles.
- Conduct regular security assessments and audits to identify and mitigate potential risks.
- Analyze and optimize the performance of cloud infrastructure to ensure efficient resource utilization.
- Implement monitoring and altering systems to proactively identify and address performance issues.
- Continuously evaluate and integrate new Axure services and features to enhance infrastructure performance.
- Monitor and manage cloud spending to ensure cost-effective use of Azure resources.
- Implement cost-saving strategies, such as reserved instances, auto-scaling, and resource tagging.
- Provide regular cost reports and forecasts to stakeholders
- Plan, execute and oversee cloud infrastructure projects from conception to completion.
- Coordinate with vendors, consultants, and third-party providers to ensure successful project delivery.
- Ensure projects are delivered on time, within scope, and within budget.
- Stay updated with the latest Azure technologies, trends and best practices.
- Conduct regular reviews and assessments of the cloud infrastructure to identify areas for improvement.
- Drive innovation by exploring and implementing new tools and methodologies.
- Proven experience managing and administering Microsoft Azure environments.
- Experience with cloud architecture, infrastructure design, and deployment.
- Experience in managing security, compliance, and disaster recovery in a cloud environment.
- Leadership experience with a track record of leading and developing high-performing teams.
Knowledge and Attributes:
- In-depth knowledge of Azure services (e.g., Azure VMs, Azure Storage, Azure Networking, Azure AD).
- Proficiency in infrastructure-as-code (IaC) tools (e.g., ARM templates, Terraform).
- Strong understanding of networking concepts and configurations in Azure.
- Familiarity with DevOps practices and tools (e.g., Azure DevOps, CI/CD pipelines).
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Computer Science, Information Technology, Engineering, Technical, Information Systems or a related field.
- Relevant Azure certifications, such as Azure Administrator Associate, Azure Solutions Architect Expert, or similar, are highlydesirable..
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Your day at NTT DATA
- NTT DATA is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the NTT DATA brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
What you'll be doing
Responsibilities:
- Develop and execute strategic sales plans to acquire new cloud customers
- Identify and qualify leads, transforming them into loyal customers
- Deliver compelling sales presentations that showcase the value proposition of our cloud solutions
- Partner with technical teams to understand customer needs and craft tailored cloud solutions
- Negotiate and close deals, ensuring a win-win outcome for both our company and the client
- Manage existing client relationships, fostering trust and driving upsell and renewal opportunities
- Develop a strong understanding of the competitive landscape and cloud industry trends
- Contribute to the development and execution of marketing campaigns to generate leads
Qualifications:
- Minimum 5+ years of experience in B2B sales, preferably within the cloud computing industry
- Proven track record of exceeding sales quotas and achieving ambitious targets
- In-depth knowledge of cloud computing concepts, platforms (e.g., AWS, Azure, GCP), and deployment models (e.g., IaaS, PaaS, SaaS)
- Excellent communication, presentation, and interpersonal skills with the ability to build strong relationships
- Strong negotiation and deal-closing skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- A self-motivated go-getter with a passion for technology and exceeding expectations
Benefits:
- Competitive salary and commission structure
- Comprehensive benefits package
- Opportunity to work with cutting-edge cloud technologies & services
- Dynamic and collaborative work environment
- Career development and growth opportunities
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Your day at NTT DATA
- The Network Engineer (L3) is a permanent engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
- Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
- The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Network Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
- This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
- The Network Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems.
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identifies opportunities for work optimization including opportunities for automation of work.
- Coaches L2 and L1 teams for advance technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Relevant certifications include (but not limited to) -
- CCNP or equivalent certification.
- CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP.
- VMware certified Professional: Data Centre Virtualization.
- VMware Certified Specialist – Cloud Provider.
- VMware Site Recovery Manager: Install, Configure, Manage.
- Microsoft Certified: Azure Architect Expert.
- AWS Certified: Solutions Architect Associate.
- Veeam Certified Engineer (VMCE).
- Rubrik Certified Systems Administrator.
- Google Cloud Platform (gcp).
Required Experience:
- experience handling complex cross technology infrastructure.
- experience required in Engineering function within a medium to large ICT organization.
- Knowledge of Firewall based environment
- Knowledge of Security based environment
- knowledge of ITIL processes.
- experience working with vendors and/or 3rd parties.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
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Your day at NTT DATA
- The Networking Sales Specialist is a seasoned subject matter expert and is a quota-bearing sales persona. The purpose of this role is to primarily pursue, and land qualified leads identified by the Client Management team and other respective teams.
- The Networking Sales Specialist identifies new opportunities from a selection of existing accounts, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs.
- The Networking Sales Specialist works directly with clients at a variety of levels, as well as internal subject matter experts.
- A substantial amount of time is spent on engaged selling or supporting the sales process in partnership with Client Managers. This role contributes to the pre-sales process by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.
What you'll be doing
Key Responsibilities:
- Maintain subject matter expertise in the Network technology domain.
- Support the closure of sales based on technology domain knowledge.
- Addresses the technology conceptual challenges during the sales process.
- Maintains a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
- Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
- Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
- Engages and interacts with clients to uncover and understand client business goals and articulates the solution/deliverables that the client requires, as opposed to the products that they need to buy.
- Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secures deals with clients to achieve assigned sales quotas and targets.
- Uses understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need.
- Identifies and acts on new sales opportunities within an account and works with the sales teams to drive them to closure.
- Pursues and lands qualified leads identified by the client managers and other lead generation sources.
- Executes on the sales strategy and supports the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
- Develops and maintains clear account plans for appropriate clients and targets.
- Identifies, assesses and highlights client risks that could prove detrimental to the client’s organization and credibility.
- Partners with internal teams to ensure the scope of work and proposals are tracked and managed.
- Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
- Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.
Knowledge and Attributes:
- Seasoned demonstrated success in achieving and exceeding sales and financial goals.
- Seasoned in developing and encouraging meaningful customer relationships up to senior leadership level.
- Seasoned proficiency in delivering engaging sales presentations.
- Seasoned proficiency in team selling approach.
- Seasoned knowledge of competitors and ability to apply competing successful sales strategies.
- Ability to define sales strategy coupled with seasoned sales solution capabilities.
- Client-centric approach with ability to understand customer problems and find best-fit solutions.
- Flexible to adapt quickly to short, new missions or urgent deadlines.
- Seasoned negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
- Close attention to maintaining up to date, accurate sales forecast and close plans.
- Seasoned business acumen.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in information technology/systems or sales or a related field.
- Relevant technology and vendor certification(s) preferred.
Required Experience:
- Seasoned sales experience in a technology or services environment.
- Seasoned understanding of IT Managed Services environment.
- Seasoned experience of solution-based selling with a proven track record of sales over-achievement.
- Seasoned experience in selling complex networking technology solutions and services to senior level clients.
- Seasoned experience in resolving a wide range of issues in creative ways to meet targets and objectives.
- Seasoned experience in networking with senior internal and external people in the specialist area of expertise.
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Your day at NTT DATA
- The Network Engineer (L2) - SDWAN is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.
This role may also contribute to / support on project work as and when required.
What you'll be doing
Key Roles and Responsibilities:
- Proactively monitors the work queues
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
- Updates tickets with resolution tasks performed
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
- Captures all required and relevant information for immediate resolution
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
- Communicates with other teams and clients for extending support
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record
- Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
- Works with automation teams for effort optimization and automating routine tasks
- Coaches Service Desk and L1 teams for technical and behavioral skills
- Establishes monitoring for client infrastructure
- Identifies problems and errors before they impact a client’s service
- Leads and manages all initial client escalation for operational issues
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
- Ensures all changes are carried out with proper change approvals
- Plans and executes approved maintenance activities
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- 4 - 6 years working as a SDWAN Engineer.
- CCNA, CCNP or equivalent certification
- NSC Certification 4 and 5 is a must
- NSC Certification 6 and 7 would be advantageous
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Additional skills proficiency such as:
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto,
- Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers /
- Cisco ACS, ISE / Meraki switches and access points /
- Enterprise network architecture /
- Common routing protocols: BGP,OSPF, EIGRP / Network address translation.
- Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits /
- Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor
Required Experience:
- Moderate years of relevant managed services experience
- Moderate level knowledge in ticketing tools preferably Service Now
- Knowledge, Skills and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
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Your day at NTT DATA
- Senior Project Manager with experience in managing multiple digital technology projects concurrently and SAP implementation. Experience must include working with complex projects that used a combination of a waterfall based and agile project approach. Experience in Click-up is advantage.
What you'll be doing
Key Responsibilities:
- This senior role is responsible for leading the delivery of Global SAP digital solutions (through all project phases).
- The project manager will support the Business Lead in Project Rally.
- The Project Manager will report into the GDT Programme Management Office.
- The Solution must be delivered on time, within budget and meet the desired requirements, business objectives, scope validation and quality requirements. The Project Manager will work closely with the appointed Service Integrator (Implementation Partner) and other project stakeholders to ensure successful delivery.
- Responsible for Solution Delivery
- Provide Business Leads with SME guidance as far as project implementation-lifecycle and -requirements are concerned.
- Ensure GDT PMO requirements are met.
- Participate in RFP and Contracting activities and manage Service Integrator accordingly.
- Manage scope, schedule, budget, quality and risks as they pertain to the project.
- Develop, manage and track detailed project plan ensuring alignment to and integration with the overall project plan and lifecycle
- Manage project stakeholders, communication, change management and escalations.
- Manage resource requirements (business and Solution Integrator).Responsible for Team performance and delivery.
- Conduct project meetings and “status calls”, contribute to site Steercom and Project Steercom reports.
- Manage Risks, Actions, Assumptions, Issues, Decisions and Dependencies.
- Optimally utilize prescribed project management methodology and tools.
- Facilitate sign-off for phase, gate and project completion deliverables.
- Manage Service Introduction
Academic Qualifications and Certifications:
- At least 15 years + of global multi-national SAP project management and implementation experience required using the ASAP and Activate combined with agile methodologies
- SAP Certification and implementation experience in at least 3 different SAP technologies or modules
- Five full life-cycle SAP projects completed as functional consultant.
- Ten full-lifecycle Projects (budget in excess of R150M) as Project Manager of which at least 50% must be global multi-national greenfields implementations.
- Excellent functional integration knowledge
- Confident in the use of SAP Solution Manage
- Project Management certification - preferred.
- Bachelor's degree (preferred).
- SAP S/4HANA implementation experience – must
- Experience in combination of a waterfall based and agile project approach.
- Experience in Click-up is advantage
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Your day at NTT DATA
- The Network Monitoring Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
- Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Network Monitoring Services Engineer (L2) is able to restore service to clients.
- The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
- The Network Monitoring Services Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
- This role may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
- Proactively monitors the work queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
- Identifies problems and errors before they impact a client’s service.
- Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Leads and manages all initial client escalation for operational issues.
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Required Experience:
- Moderate level years of relevant managed services experience handling cross technology infrastructure.
- Moderate level knowledge in ticketing tools preferably Service Now.
- Moderate level working knowledge of ITIL processes.
- Moderate level experience working with vendors and/or 3rd parties.
- Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Relevant certifications include (but not limited to) -
- CCNP or equivalent certification
- CCNA certification in must, CCNP in Security or PCNSE certification is good to have
- Microsoft Certified: Azure Administrator Associate
- Solarwinds certification and experience
- LogicMonitor certification and experience
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
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Job Description
- The Virtualization Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Virtualization Engineer (L2) can restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Virtualization and Storage / Cloud
Key Roles and Responsibilities:
- Proactively monitors the work queues
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
- Updates tickets with resolution tasks performed
- Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
- Captures all required and relevant information for immediate resolution
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
- Communicates with other teams and clients for extending support
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
- Works with automation teams for effort optimization and automating routine tasks
- Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
- Identifies problems and errors before they impact a client’s service
- Leads and manages all initial client escalation for operational issues
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
- Ensures all changes are carried out with proper change approvals
- Plans and executes approved maintenance activities
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Relevant certifications include:
- HPE certified: Synergy administration (preferred)
- HPE certified: Primera/Alletra (preferred)
- VMware certified Professional: Data Centre Virtualization (preferred)
- VMware: SRM - Site recovery manager (advantages)
- Microsoft Certified: MCP (preferred)
- AWS Certified: practitioner (advantages)
Required Experience:
- Moderate level years of relevant managed services experience handling cross technology infrastructure
- Moderate level knowledge in ticketing tools preferably Service Now / JIRA
- Moderate level working knowledge of ITIL processes
- Moderate level experience working with vendors and/or 3rd parties
- Knowledge, Skills and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Work Experience
- Relevant certifications include:
- HPE certified: Synergy administration (preferred)
- HPE certified: Primera/Alletra (preferred)
- VMware certified Professional: Data Centre Virtualization (preferred)
- VMware: SRM - Site recovery manager (advantages)
- Microsoft Certified: MCP (preferred)
- AWS Certified: practitioner (advantages)
Required Experience:
- Moderate level years of relevant managed services experience handling cross technology infrastructure
- Moderate level knowledge in ticketing tools preferably Service Now / JIRA
- Moderate level working knowledge of ITIL processes
- Moderate level experience working with vendors and/or 3rd parties
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Your day at NTT DATA
- The Senior Solutions Architect is an advanced subject matter expert, primarily responsible for consulting with the client and working with internal teams to create strategies, transformational designs and the architectural vision for more complex solutions that address the clients’ needs.
- This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components.
- This role is part of the CSD GTM practice responsible for cloud transformation and application modernization solutions for Cloud. This team responds and supports the Global GTM Sales and On-Shore Solution Architects on requests and cases, to solution Cloud Migration and Application Modernization using Agile and DevOps with POD operating model. The successful candidate must partner with account executives to drive strategic account planning and collaborate across multiple business units and portfolios to orchestrate and bring end to end solutions to our customers.
What you'll be doing
Key Responsibilities:
- The role needs a Cloud visionary leader with strategic thinking with 10+ Years of IT experience including 5+ years of Cloud Solution Architect, who is known for being accountable for understanding client requirements, collecting data, delivering analysis and problem resolution.
- Primarily involved in the technical pre-sales process working alongside NTT client Executives and Sales Specialists to assess clients’ business needs and narrow down the potential solutions and platforms that would be the best fit for client business goals, while identifying and evaluating alternative architectures and the trade-offs in cost, performance and scalability.
- Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
- Someone with proactive approach mindset and attitude, who is a great motivator, brings people together and synergize them to achieve exponential growth and makes recommendations for the development of new go to market services and contributes knowledge on relevant verticals.
- Demonstrate knowledge and value of technologies, platforms, private clouds (AWS, Azure and Google) with experience in an Architect role for 2- 4 yearsGood hands-on AWS Services like, EC2, ECS, Fargate, Docker on AWS, Lamdba, RDS, Cloud Watch, Cloud trail, MongoDB or Azure equivalent
- Expertise in Cloud Migration and demonstrable experience of having successfully migrated a customer to a major public cloud platform like AWS/Azure/GCP
- Expertise in Cloud modernization with microservices, DDD and other cloud native services
- Expertise in using public cloud platforms (AWS/Azure) to build solutions solving business problems and making innovative use of SaaS and PaaS offerings.
- Understands whole solution architecture concepts and can communicate and negotiate designs with customer architects.
- Expertise in Cloud Governance and compliance.
- Able to devise novel migration approaches when migrating unsupported systems and high level estimation for different treatment types (rehost, re-platform, refactor, & re-architect)
- Able to simply and clearly communicate technical design both high level and low level - in conversation, documentation and presentations.
- Able to make effective decisions within fast-moving delivery.
- Working knowledge of cloud automation services and tooling.
- Experience mentoring and coaching members of your team and wider community
- Active participation in knowledge sharing activities, both within the team and at a wider capability level and externally where appropriate.
- Proven ability in Cloud assessment (AWS/Azure) to arrive at the ideal treatment option and present/convince the client on the same.
- Contribute to sales process improvement, including developing knowledge bases, sharing practices with other Solution Architects
- Maintain relevant cloud and technology certification, be aware of NTT cloud offerings and be a subject matter expert for multiple sections within the NTT portfolio
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in computer science, engineering or business or a related field.
- Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
- Safe Scaled Agile certification advantageous.
- Prior experience of at least 7 years in managed services and/or cloud service provider
- Applied Azure and/or GCP and/AWS infrastructure architect and presales skills
- Desired certifications (one or more)
- Azure Associate AZ 900 min, AZ304: Microsoft Azure Architect Design certification preferred
- AWS Cloud Practitioner
- VMWare VTSP or VTSP for AWS/Azure
- ITIL: Version 3 or later
Required Experience:
- Advanced professional technical, IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support.
- Advanced Project or Program Management experience would be preferred but not essential.
- Advanced client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
- Advanced experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices.
- Advanced experience working in an agile development environment.
- Advanced experience in developing, selling and delivering technical solutions.
- Expertise in utilising the latest migration approaches and technologies including the containerisation of services.
- Has sound knowledge on one or more programming languages (such as C#, Java, legacy programming languages, etc) and application architecture principles
- Has good hands-on knowledge on application integration (distributed) patterns (such as pub/sub, event driven, REST etc)
- Proven experience being accountable for major migration projects, e.g. multi-team/time-based deadlines.
- Has pro-actively developed business across an account with sales and account managers.
- Able to prioritise their time across multiple major projects.
- Expertise in virtualisation using multiple public cloud providers storage technologies and cloud native technologies and on designing Hybrid cloud solutions (over integrations).
- Exposure to Cloud Migration Factory to migrate at scale.
- Ability to facilitate workshops with clients and NTT teams to discover requirements, present solutions and obtain client buy-in
Knowledge and Attributes:
- Advanced knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs.
- Excellent communication skills both verbal and written coupled with excellent interpersonal skills to build solid working relationships with internal and external stakeholders.
- Advanced knowledge on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks.
- Ability to develop and leverage their advanced specialist knowledge of reference architectures.
- Ability to maintain knowledge of trends and development in technology domains.
- Ability to keep abreast of industry trends and emerging technologies.
- Advanced ability to collaborate with cross functional teams such as sales, product, delivery etc.
- GEN AI experience and certification a plus
Method of Application
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