Fresh Jobs at NTT Ltd.

Your day at NTT DATA

• The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
• This role performs configurations, actions installations and attends to break/fix events.
• This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualification and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Associate or Professional level certification in different Networking technologies such as Cisco CCNA or CCNP. (Having Aruba ACP-CA or ACMP, F5 201/301 will be advantageous.)
• Installation knowledge of the following technologies would be advantageous
• Cisco Routing/Switching/Wireless
• Meraki Routing/Switching
• Cisco Wireless
• Cisco ISE
• Cisco Viptela SDWAN
• Cisco Catalyst Centre
• Aruba Central
• Aruba ClearPass
• F5 BIG -IP Server Load Balancing
• InfoBlox DDI (IPAM)
• Ekahau – Wireless Survey

Required experience:

• Minimum 2-4 years’ work experience in technical implementation engineering, specific to Networking technologies.
• Moderate level of experience engaging with clients and conducting presentations.
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level of experience in diagnosis and troubleshooting.
   

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Your day at NTT DATA

• As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Requirements

• Implement change management procedures that accommodate system architecture changes.
• Ensures that the systems and networks of the organization are secure and operational.
• Assists in developing and maintaining standards and procedures.
• Conducts comprehensive investigations and audits, performs all necessary forensics procedures, and responds to client requests for information.
• Reviews client network policies, policies, and security documents, and recommends changes or alterations.
• Experience with security principles and principles of design.
• Ability to work independently with minimal supervision.
• Working knowledge of enterprise level network design and implimentation including WLANs and other wireless networks.
• Install and troubleshoot Cisco wireless Networks, Wireless Controllers, Access Points, Network Access Control systems, Wireless Network Management tools
• Utilizing monitoring tools to capture and analyze network traffic, maintain uptime, generate usage reports, and spot trends
• Experience performing RF Spectrum Analysis utilizing various tools sets

Advantageous skills

• Knowledge of Enterprise Monitoring (LogicMonitor, Prometheus, NetBox)
• Knowledge of incident management and ITSM systems
• Moderate years of relevant managed services experience
• Moderate level knowledge in ticketing tools preferably Service Now and Remedy
• Working knowledge of Infloblox
• Fortinet SD-WAN
• Ekahau wifi analys tool experience
• Knowledge of scripting languages and tooling - Python, Ansible

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Qualifications

• Must have the ability to build secure networks for enterprise applications; to maintain security configurations; and troubleshoot problems related to network configuration.
• Experience with network security and incident response preferred.
• CCNP Enterprise
• Fortinet NSE4 – NSE5
• ITILv4 - Up to date and relevant ITIL certification (Foundation Level)
• CCNP Enterprise and Advantage 
• Cisco Firewalls and Routers
• Certified Wireless Network Professional (CWNP)
• Certified Wireless Network Expert (CWNE)

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Your day at NTT DATA

• As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
• You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
• Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills. Establishing effective monitoring setups for client infrastructure, auditing and analysing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
• Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.

Academic Qualifications and Certifications:

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
• M365 Intermediate (Associate) Certification.
• Azure Certification
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

To thrive in this role, you need to have:

• A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex.
• Experience in managed services and using ticketing tools, preferably ServiceNow.
• The ability to communicate and work effectively across different cultures and social groups.
• An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
• Competence in planning activities and projects well in advance and adapting to changing circumstances.
• The ability to maintain a positive outlook and work well under pressure.
• Willingness to work extra hours when necessary.
• Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
• A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
• A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.

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Your day at NTT DATA

• The Technical Writer is a seasoned subject matter expert, responsible for writing medium to complex company documents such as instruction manuals, intermediate to end-user manuals, reference guides, operating procedure guides, white papers, and specialized product descriptions.
• While based in South Africa, this is a Global Role working within the NTT Global Cloud Practice, supporting large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America and Europe, as well as local bids in Middle East & Africa.
• This role is responsible for writing complex ideas in simple ways. This role is responsible for doing research, creating, writing and editing content.

Key responsibilities:

• Creates clear and concise material, taking care of editing and proofreading tasks.
• Updates and maintains a library of service catalogues and associated documents such as RACI's.
• Revises or rewrites existing technical documentation.
• Conducts research and gathers information and study target audiences.
• Tests whether users understand newly developed material.
• Collaborates with relevant stakeholders to ensure that the subject is understood.
• Works closely with printers, illustrators, graphic designers, translators and other relevant professionals.
• Stays up to date with the latest trends and developments in the industry.
• Compiles information by order of usability.
• Organizes all documents into the database and make copies for data security.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned ability to conduct proper subject matter research to enable the writing of relevant material.
• Ability to do effective plan out any development requirements.
• Excellent communication skills to be able to transfer knowledge without resorting to complex language.
• Ability to apply critical thinking to sift through relevant vs irrelevant information.
• Seasoned knowledge of writing software tools.
• Seasoned ability to do efficient proof reading.
• Ability to interact with all stakeholders – technical and non-technical.
• Ability to explain technical concepts to non-technical people.
• Excellent project management skills.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Communications or a related field.

Required experience:

• Seasoned experience working in a similar role, gained within a global IT organization.
• Seasoned experience working closely with printers, illustrators, graphic designers, translators and other relevant professionals.

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Your day at NTT DATA

• The DevOps Engineer is a seasoned subject matter expert, responsible for consulting with internal clients about the software technology environment with medium to high complexity.
• This role translates business requirements into technology terms and develops more complex algorithms and programming code for software solutions.
• The primary objective of the DevOps Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks and assists with determining how technology can be applied to meet client needs.

Key responsibilities:

• Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
• Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
• Analyzes business requirements and ensures that the designed solution meets those requirements.
• Transforms the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
• Performs proof of concept if required.
• Compiles detailed technical specifications based on their designs for developers or IT Programmers to implement.
• Converts a design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review and procurement activities.
• Ensures that throughout the development phase, the process is documented including the development procedures for application use and security.
• Examines any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
• Works with the required teams to assist with the installation and deployment of the application.
• Assists with implementation preparation and implementation of the solution into a production environment.
• Assists with the resolution of any problems identified in the integration and test phases.
• Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
• Writes and distributes the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
• Assists with post-implementation process reviews.
• Performs any other related task is required.

To thrive in this role, you need to have:

• Seasoned knowledge on multi-technology application design best practices.
• Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage.
• Ability to work with abstract concepts and have sound problem solving and analytical skills.
• Seasoned technical understanding of development and platform engineering.
• Excellent client-centricity with the ability to focus on business outcomes.
• Highly organized with excellent planning skills.
• Seasoned communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients.
• Ability to demonstrate impeccable attention to detail and work well within a team environment.
• Excellent knowledge of project management principles to ensure that projects with clients are executed accordingly.
• Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools.
• Advanced knowledge to design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.
• Seasoned knowledge and experience with deployment and release management across environments.
• Seasoned knowledge of Automation tooling and source code repositories.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant DevOps certification preferred.
• Relevant Agile related certification preferred.
• Relevant certification of cloud platforms and services, for example (but not limited to) AWS, Azure, GCP.
• Relevant certification of scripting and programming languages, for example (but not limited to) Bash, Python, Ruby.

Required experience:

• Seasoned experience deploying software solutions to clients in an outsourced or similar IT environment.
• Seasoned experience working in a multi-team environment across multiple geographies.
• Seasoned programming/development experience including Agile processes such as SCRUM, KANBAN.

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Your day at NTT DATA

• The Team Lead, Technical Services is an entry level management role, responsible for ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• The primary objective of this role is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
• The Team Lead, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
• This is an entry level people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.

Key responsibilities:

• Provides operational management team of individuals accountable for service offer management.
• Manage a 24/7 NOC environment using monitoring tools to provide pro-active services
• Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
• Investigates and resolves client problems relating to WAN Connectivity which have been escalated by the team.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identify the root cause of incidents, events and problems to ensure proactive future management.
• Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company procedures.
• Follows the required handover procedures for shift changes to ensure service continuity and manage resource allocation to achieve service level agreements.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Assists with the identification of user and employee training requirements.
• Troubleshooting: Strong analytical and problem-solving skills for incident response and troubleshooting.

To thrive in this role, you need to have:

• Knowledge of technical services, IT service management, and related technologies.
• Knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Knowledge and experience working with monitoring systems like Logic Monitor, SCOM or Solar Winds
• Understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Entry level management qualities, including the ability to learn the skills to inspire and mentor a team.
• Displays the ability to facilitate presentation of technical and complex matters to a diverse audience.
• Displays the ability to analyze data and produce reports on issues and recommend resolutions.
• Knowledge of ITIL (Information Technology Infrastructure Library) practices.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Knowledge of Agile and SCRUM methodologies

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business or Information Technology or related field.
• ITIL certification
• SAFe Practitioner certification is desirable
• Relevant technical certifications (CCNA) as required

Required experience:

• Relevant demonstrated experience in similar role within a related global technology environment.
• Minimum 2 years' experience operationally managing a technical team.
• Relevant experience dealing with clients and managing service levels.
• Relevant stakeholder engagement experience.
• Relevant experience working in a technical environment supporting networks and using monitoring tools.