Technical Writer at NTT Ltd.

Your day at NTT DATA

• The Technical Writer is a seasoned subject matter expert, responsible for writing medium to complex company documents such as instruction manuals, intermediate to end-user manuals, reference guides, operating procedure guides, white papers, and specialized product descriptions.
• While based in South Africa, this is a Global Role working within the NTT Global Cloud Practice, supporting large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America and Europe, as well as local bids in Middle East & Africa.
• This role is responsible for writing complex ideas in simple ways. This role is responsible for doing research, creating, writing and editing content.

Key responsibilities:

• Creates clear and concise material, taking care of editing and proofreading tasks.
• Updates and maintains a library of service catalogues and associated documents such as RACI's.
• Revises or rewrites existing technical documentation.
• Conducts research and gathers information and study target audiences.
• Tests whether users understand newly developed material.
• Collaborates with relevant stakeholders to ensure that the subject is understood.
• Works closely with printers, illustrators, graphic designers, translators and other relevant professionals.
• Stays up to date with the latest trends and developments in the industry.
• Compiles information by order of usability.
• Organizes all documents into the database and make copies for data security.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned ability to conduct proper subject matter research to enable the writing of relevant material.
• Ability to do effective plan out any development requirements.
• Excellent communication skills to be able to transfer knowledge without resorting to complex language.
• Ability to apply critical thinking to sift through relevant vs irrelevant information.
• Seasoned knowledge of writing software tools.
• Seasoned ability to do efficient proof reading.
• Ability to interact with all stakeholders – technical and non-technical.
• Ability to explain technical concepts to non-technical people.
• Excellent project management skills.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Communications or a related field.

Required experience:

• Seasoned experience working in a similar role, gained within a global IT organization.
• Seasoned experience working closely with printers, illustrators, graphic designers, translators and other relevant professionals.