Fresh Jobs at NTT Ltd.

• This role requires foundational knowledge in IT security implementation, network tools (firewalls, SD-WAN, Palo Alto, Cisco, Meraki), and automation (Ansible, Python). Responsibilities include documenting network structures, change management, security policy development, and risk assessment.
• Hands-on experience is necessary for network deployment, switch and router security administration, device management (Cisco/Meraki/Aruba), and network troubleshooting. A strong grasp of routing protocols (OSPF, EIGRP), TCP/IP fundamentals, Layer-2 switching, SNMP implementation, and traffic filtering is required.
• The ideal candidate should have Linux proficiency, good customer service skills, and the ability to work independently while participating in CAB processes and monthly reporting.

Key Responsibilities:

• Proactively monitors the work the ticketing queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioural skills.
• Identifies problems and errors before they impact a client’s service.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Able to work standby.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications / Certifications and required experience:

• Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
• Experience with network security and incident response preferred.
• CCNA Enterprise.
• CCNP Enterprise - advantageous.
• ITILv4 or relevant ITIL certification (Foundation Level)
• Certified Wireless Network Professional (CWNP) - advantageous
• Certified Wireless Network Expert (CWNE) – advantageous
• Palo Alto Networks Certified Network Security Administrator (required)

Advantageous Skills:

• Knowledge of Cisco ISE
• Knowledge of enterprise monitoring tools ( LogicMonitor, Solarwinds).
• Experience within managed services.
• Familiarity with ticketing tools (Service Now, Remedy).
• Working Knowledge of Palo Alto SDWan
• Knowledge of Cisco and HP support processes.
• Working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
• Working Knowledge of ASR and ISR routers
• Working Knowledge of Network address translation
• Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
   

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• The Head of Cloud is responsible for leading the strategic direction, design, implementation, and management of the organization's cloud infrastructure and services. This role ensures that cloud solutions align with business goals, are cost-effective, secure, and scalable, and support innovation across the enterprise.

Key Responsibilities:

Cloud Strategy & Leadership

• Define and execute the enterprise cloud strategy across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), ensuring alignment with business objectives and technology roadmaps.
• Lead cloud transformation initiatives, including migration, modernization, and optimization efforts across multi-cloud environments.
• Evaluate emerging cloud technologies and trends to inform strategic decisions and maintain competitive advantage.
• Develop cloud governance frameworks and policies to ensure consistency, security, and compliance across platforms.
• Act as the executive sponsor for cloud-related programs, driving stakeholder engagement and executive alignment.

Architecture & Engineering

• Oversee the design of cloud architectures that support business applications and data platforms.
• Ensure high availability, scalability, and performance of cloud environments.
• Collaborate with enterprise architects and security teams to ensure compliance and governance.

Operations & Optimization

• Manage cloud operations, including provisioning, monitoring, and incident response.
• Optimize cloud spend and resource utilization through FinOps practices.
• Implement automation and DevOps practices to streamline deployments and operations.

Team Leadership & Collaboration

• Build and lead a high-performing cloud engineering and operations team.
• Partner with application development, data, and infrastructure teams to deliver integrated solutions.
• Act as a cloud evangelist across the organization, promoting best practices and innovation.

Risk & Compliance

• Ensure cloud environments meet regulatory, security, and privacy requirements.
• Develop and enforce cloud governance policies and frameworks.

Required Qualifications:

• Bachelor’s or Master’s degree in computer science, Information Technology, or related field.
• 10+ years of experience in IT, with at least 8 years in cloud architecture or engineering leadership.
• Proven experience with major cloud platforms (AWS, Azure, GCP).
• Strong understanding of cloud security, networking, and infrastructure-as-code.
• Experience with DevOps, CI/CD pipelines, and container orchestration (e.g., Kubernetes).
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications:

• Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).
• Experience in regulated industries (e.g., finance, healthcare).
• Familiarity with FinOps, CloudOps, and Site Reliability Engineering (SRE) practices.
   

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Your day at NTT DATA

• The SDWAN Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
• This role works closely with Senior Managed Services Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

Key responsibilities:

• The support of SDWAN solutions such as Fortinet
• The support of FORTI-SDWAN solutions on a central forti-manager
• The engineer will be responsible for making sure that alll client support cases are met, responded to and resolved in a timely manner withouth breaching SLA
• Customer focused - will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions
• Must have knowledge of configuring all fortinet value added services ipsec tunnel, fsso, web, filter riles, forti-analyser reports.
• Should have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc
• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and project well in advance, and takes into account possible changing circumstances

Academic qualifications, experience and certifications:

• An appropriate tertiary qualification in computer science or Information technology with a B.Sc.Eng/B.Sc/B.Comm
• Should have a valid CCNA and NSE4 and working towards NSE5
• Advantageous to have CCNA/CCNP SDWAN Enterprise
• Should have Firewall experince (Fortinet)
• At least 4 years experince in a networking environment
• A theoretical and practical understanding and knowledge of networking topologies and TCP/IP is required
• The candidate should have working knowledge ofl computer hardware, operating systems, computer network architechture, routing protocols specifically TCP/IP
• The candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest techniogies are deployed
• Must be pro-active
• Accurate and diligent
• The candidate must be passionate about customer service and strive to deliver an exellent level of service
• Good communication and writing skills
• Work well within a team

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Your day at NTT DATA

• The HR Senior Project Manager is an advanced subject matter expert, responsible for the planning, execution and delivering a range of of complex programs related to HR management within scope, budget, and timeline. 
• The role manages multiple related projects, coordinating cross functional teams, managing resources, and ensuring the program's success by utilizing effective project management methodologies.

Key Responsibilities:

• Drives the execution of HR-related projects and programs
• Ensures that HR projects are delivered on time, within scope and within budget
• Engages with key stakeholders to drive project / program success.
• Oversees a program portfolio, ensuring alignment with business objectives.
• Clearly articulates complex ideas to diverse audiences and navigates disagreements and finds win-win solutions.
• Builds consensus among stakeholders with varying interests.
• Tracks, monitors and reports on HR program and project progress to ensure successful execution
• Contributes to the establishment and maintains an organized framework for managing projects.
• Defines project / program scope, objectives, and deliverables in collaboration with stakeholders.
• Contributes to the development of project / program plans, including timelines, budgets, and resource allocation.
• Identifies and manages project / program dependencies, risks and issues.
• Identifies potential roadblocks and takes proactive measures to keep the project / program on track.
• Conducts regular meetings and provides project / program updates to stakeholders.
• Engages and communicates with key stakeholders to understand project / program requirements, expectations, and changes.
• Fosters positive relationships and ensures alignment on project / program objectives.
• Allocates resources effectively to meet project / program goals.
• Ensures project / program deliverables meets quality standards and fulfils customer requirements.
• Identifies project risks and develops risk mitigation strategies.
• Facilitates knowledge transfer and lessons learned sessions to improve future program execution.
• Performs any other relevant task as required.

Knowledge and Attributes:

• Advanced knowledge and understanding of working within a matrixed global organization
• Advanced project management skills.
• Assertive in approach coupled with confidence in the area of expertise and the ability to facilitate business conversations.
• Advanced client engagement and relationship building skills.
• Ability to persuade, negotiate and influence key stakeholders.
• Good conceptual insight and ability to think strategically.
• Excellent ability to establish and manage processes and practices through collaboration and the understanding of business.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Ability to display superior decision-making skills.
• Advanced verbal and written communication skills.
• Advanced business acumen knowledge.

Academic Qualifications and Certifications:

• Associate or Bachelor’s degree in business management, human resources, or a related field
• Professional Project Management certification such as PMP or PRINCE2
• Understanding of human resources responsibilities, processes, operations, and policies will benefit but not a requirement
• Solid proficiency in standard office and project management software, such as Microsoft Office, Microsoft Project, and Visio
• Experience with project management tools and methodologies i.e. familiarity with the Service Now SNI/SPM tool will be beneficial

Required experience:

• 5+ years of project management experience
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills
• Advanced experience overseeing projects through the full life cycle.
• Advanced demonstrable experience working in a similar position in a global organization.
• Advanced demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business.
• Advanced stakeholder engagement experience at all levels in the organization.