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Your day at NTT DATA

• NTT DATA’s Cloud Services Division helps enterprises modernize, migrate, and manage workloads across AWS, Azure, Google Cloud, and hybrid platforms.
• As a Proposal Writer you will transform complex solution inputs into clear, compelling, and compliant proposals that win new business and deepen client trust. You will partner with solution architects, pursuit leads, practice SMEs, delivery, legal, security, and pricing teams to produce high‑quality RFx responses (RFI/RFP/RFQ), statements of work (SOW) narratives, and related client‑facing materials.
• While based in South Africa, this is a Global Role working within the NTT Global Cloud Practice, supporting large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America and Europe, as well as local bids in Middle East & Africa.

Key responsibilities and attributes:

• Analyse RFx packages (RFP/RFI/RFQ, addenda, Ts&Cs) to identify requirements, evaluation criteria, risks, and submission logistics; build content plans.
• Storyboard and craft persuasive narratives tailored to buyer personas (business, technical, procurement) that articulate value, differentiation, win themes, and proof points for cloud migration, modernization, managed services, FinOps, SRE/DevOps, and security‑compliant operations.
• Draft, edit, and integrate all proposal sections (executive summary, technical/solution, service model, methodologies, SLAs/OLAs, governance, transition/KT, staffing, past performance/case studies, risk/mitigation, assumptions/dependencies, commercial narrative) to align with RFx instructions and evaluation criteria.
• Collaborate with SMEs and partners to gather technical content and evidence (architecture overviews, delivery methodology, certifications, security & compliance attestations such as ISO 27001/SOC 2), ensuring accuracy and regulatory/commercial compliance.
• Maintain and curate a reusable content library (templates, boilerplates, service catalog entries, graphics/call‑outs, resumes/bios, past performance) and continuously improve content based on win/loss insights.
• Ensure editorial excellence: enforce house style, clarity, consistency, and brand; perform line/copy‑editing and quality checks including accessibility and plain‑language readability.
• Support post‑submission activities: Q&A, oral presentations, BAFO clarifications, and grants/reporting‑style narratives when required.
• Partner with bid/proposal managers and commercial architects to align the written story with solution scope, assumptions, and commercial positioning.
• Uphold data privacy and confidentiality across all client and partner artifacts.
• Audience‑centric storytelling: Writes with empathy for executive, technical, and procurement readers; grounds claims in evidence and benefits.
• Compliance discipline: Maps requirements to responses; closes all compliance gaps; follows submission instructions precisely.
• Content curation & reuse: Organises reusable content, maintains freshness, and tailors intelligently—never copy‑paste.
• Critical thinking: Distils complex inputs, identifies risks/assumptions, and proposes mitigation.
• Quality ownership: Treats the document like a product; drives reviews and implements feedback with urgency and care.
• Resilience & adaptability: Thrives under deadline pressure and shifting scopes.

Academic qualifications and certifications:

• Bachelor’s degree in a relevant field (e.g., Communications, English, Technical Writing, Business/Marketing, Engineering/IT) or equivalent practical experience.

Required experience:

• 3+ years’ experience developing funded or shortlisted proposals for cloud services (IaaS/PaaS/SaaS), managed services/AMS, and/or application modernisation programs
• Familiarity with global procurement frameworks (e.g., public‑sector RFx processes, FAR/DFARS for U.S., EU procurement directives) and enterprise sourcing practices.
• Experience collaborating with partners/hyperscalers (AWS/Azure/Google Cloud) and technology alliances in joint proposals.
• Experience building graphics and data visuals (e.g., solution diagrams, process flows) with PowerPoint/Visio or equivalent.
• Demonstrated success writing winning enterprise or public‑sector proposals in technology services—ideally cloud, managed services, or large‑scale IT transformation.
• Exceptional writing, research, and editing skills with meticulous attention to detail and a track record of simplifying complex technical concepts for mixed audiences.
• Strong project management capabilities with the ability to prioritise multiple, concurrent deadlines in a fast‑moving, global environment.
• Proficiency with Microsoft 365 (Word, PowerPoint, Excel), collaboration platforms (SharePoint/Teams/Confluence), and proposal management tools (e.g., RFPIO, Loopio, Qvidian) or willingness to learn quickly.
• Collaborative communicator able to influence without authority and drive inputs from busy stakeholders across time zones.

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Your day at NTT DATA

• The Product Line Analyst for SAP SuccessFactors Compensation & Rewards is a lead role responsible for managing the full lifecycle of compensation-related products and services within the SAP SuccessFactors suite. This includes Compensation Planning, Variable Pay, and Reward & Recognition modules.
• The role combines deep domain expertise in HR technology with product management leadership to ensure solutions are market-relevant, scalable, and aligned with organizational goals.

Key Responsibilities:

• Product Leadership: Define and evolve the product vision and roadmap for Compensation and Rewards offerings. Align product strategy with global HR and business objectives, ensuring relevance across geographies and market segments. Lead the analysis of market trends, customer needs, and competitive landscape to identify product opportunities.
• Product Lifecycle Management: Own the end-to-end lifecycle of the product portfolio, including enhancements, optimizations, and retirements. Define and manage the backlog of features and improvements based on client feedback, market shifts, and internal strategy. Establish and evaluate Minimum Viable Products (MVPs) for new features or services to support go/no-go decisions.
• Delivery & Execution: Oversee the configuration and implementation of SAP SuccessFactors Compensation and Variable Pay modules. Ensure technical feasibility, compliance, and scalability of solutions across business units. Collaborate with cross-functional teams to deliver high-quality, timely releases.
• Stakeholder Engagement: Partner with HR leaders, IT, finance, and external consultants to gather requirements and validate solutions. Communicate product strategy, updates, and performance metrics to senior stakeholders. Conduct win-loss reviews and analyze product performance across short, medium, and long-term horizons.
• Team & Resource Management: Mentor a team of developers or service support specialists. Ensure appropriate resource allocation and capability development to support product delivery and innovation.
• Knowledge and Attributes:
• Deep functional and technical knowledge of the Compensation and Variable Pay modules, including configuration of templates, guidelines, eligibility rules, and pay components.
• Experience with Integration Center, APIs and SAP BTP, and CI/CD pipelines to automate data flows between SuccessFactors and other systems (e.g., payroll, finance)
• Ability to rapidly form and execute solutions to challenges.
• A collaborative mindset with a focus on cross-functional teamwork.
• Product-orientated experience for a holistic view of driving business outcomes.
• SAP Certified Associate - Implementation Consultant: SAP SuccessFactors Variable Pay​
• Possesses strategic thinking skills with sound presentation and public speaking abilities.
• Extended problem analysis and solution formulation capabilities.
• Excellent verbal and written communication ability.
• Demonstrate a sound understanding of the technologies related to product areas
• Extended understanding of the product’s functionality and capability.
• Displays an astute mind-set with critical thinking ability.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• SAP Certified Associate - Implementation Consultant: SAP SuccessFactors Variable Pay
• Relevant certifications such as Scaled Agile and ITIL are beneficial

Required experience:

• Extended experience in a similar position, preferably gained within a global technology services organization.
• Extended experience gained within the technology industry.
• Extended track record managing the implementation new products or product lines.

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Your day at NTT DATA

• The Cross Technology Managed Server Engineer (L3) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. 
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Server Engineer (L3) is able to restore service to clients. 
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). 
• The Managed Services Server Engineer (L3) focuses on third-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
• This role may also contribute to / support on project work as and when required

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides third level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver groups (internal and external).
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) –
• VMware Certified Professional: Data Centre Virtualization
• Veeam Certified Engineer
• Microsoft Certified: Azure Administrator Associate
• MCSE

Required Experience:

• 5 years+ experience in server enterprise environment.
• IBM Spectrum Protect (Tivoli) Advantageous
• HPE and Dell Server hardware – Certifications Advantageous
• Advanced level experience to operate and maintain windows server environment.
• Moderate level knowledge in ticketing tools.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.
• Advanced level experience with SCCM.
• Advanced level experience with VMware Aria / VROPS.
• Advanced level experience troubleshooting and event management.