Fresh Jobs at One&Only Resorts

Key Duties and Responsibilities

• To be responsible for serving alcoholic and non-alcoholic beverages to the guests according to the prescribed service rules and standards with emphasis on accuracy and speed.
• To be responsible for preparing and mixing all types of drinks and cocktails based on standardized recipes of drinks.
• To be responsible for the proper storage and safety of all the stocks in the bar.
• To be responsible for the cleanliness and maintenance of the bar area, chillier, fridges, bar floor, storage areas and all equipment and tools inside the bar.
• Perform other tasks assigned by the Restaurant Manager / Supervisor which leads to guest satisfaction and profit for the Hotel.
• Perform all inter-departmental transfers to standard and timeously
• Complete all scheduled stock counts to standard.
• Breakage/ Spoilage/ Spillage Report, to be completed when applicable.
• Prepare beverage & food requisitions for the Bar.
• Maintain bar stock according to established par stock level and arranges requisitioned items according the appropriate storage condition of the specific wines and spirits.
• Date the wine according to the date opened and monitor accordingly as per restaurant standards
• Maintain adequate bar supplies such as napkins, straws, cocktail picks, etc., arranges them neatly in the assigned areas.
• Maintain sufficient supply of ice in the ice bins for service hours.
• Maintain sufficient supplies of linen, rags, bar mats, etc., required in the bar.
• Handle cashiering tasks when assigned in Outlets with self-cashiering like Pool Side.
• Validate guest orders in the guest check and competes for the total sales.
• Receive payment from guests.
• Maintain clean and sufficient operating equipment such as glassware, bar tools and equipment, chinaware, etc., required for service hours in the bar.
• Handle the orderly stocking of glassware and ensures adequate stock and inventory is maintained.
• Wash, clean and dry all glassware used in the bar.
• Perform all daily opening & closing duties to Isola standard.
• Perform all weekly cleaning & preventative maintenance duties to Isola standard.
• Conduct monthly inventory of the operating equipment in the bar.
• Clean and maintain the bar chillier and wine chillier daily.
• Check and control the temperature of the bar chillier and wine chillier.
• Chill and cool sufficient beverage supplies at the appropriate serving temperature before service hours.
• Mix and prepare alcoholic and non-alcoholic drinks according the standardized recipes of the drinks.
• Set-up the bar according to standard counter top set-up before service hours.
• To be responsible for the preparation of all mise-en-place before the service hours.
• Prepare all the garnishing for the drinks.
• Prepare sugar syrup required for drink preparation.
• Prepare the daily Ice-tea to standard.
• Prepare fruit juices required for mixing cocktails.
• Prepare coffee and tea set-up to speed up service during peak hours.
• Serve the different types of wine according to the appropriate standards.
• Store the wine appropriately and controlling the temperature of the storage area
• Perform the sequence of service, like all the other service attendants.
• To be capable of suggestive selling to boost the sales of wines and spirits in the bar.
• Communicate to the guest in selling the products and service of the outlet.
• Establish and maintain good relations with co-colleagues within the department and with other department.
• Assist, as required, co-colleagues within the department and other departments in the performance of duties and responsibilities to attain quality product and service for the Hotel.

Skills, Experience & Educational Requirements

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Minimum of 2 years in hospitality business, preferably in a bartending role.
• Knowledgeable in various kinds of beverages and cocktails.
• Computer literate
• Pleasant personality with good communication and interpersonal skills

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Key Duties and Responsibilities

• Always well groomed and immaculately presented in a clean uniform, polished shoes and name badge as creating the first impression of the One&Only Resort.
• Helping to create a friendly and welcoming environment
• Dealing with guest arrivals and departures as per One&Only standard.
• Offering car door assistance and assisting Transport Desk in calling taxis
• Greeting guests on arrival and assisting guests with their luggage should a porter not be available.
• Responsible for keeping Port Coche area tidy
• Assist guests in giving them directions and providing important information about the One&Only Resort
• Answer all incoming and in-house telephone calls efficiently and courteously as per One&Only standard.
• Respond to all guests needs quickly, efficiently and courteously.
• To be aware of all functions, conferences and special events taking place in the Resort.
• Assist Security in keeping an eye out for suspicious activity
• Assist the Porters in retrieving cars for guests
• Answer basic questions regarding Resort facilities and the neighborhood.
• Supervise the Porters and provide feedback to the Head Concierge.
• Provide one-on-one training relating to porter day to day duties.
• Attend and participate in team events.
• Participate in required training related to the job.
• Effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Assure a professional attitude towards guests and colleges at all times. 
• To provide an effective structure for communication within the department at all levels. 
• Lead by example, inspire and motivate those around through enthusiasm and inspire and guide others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind.  
• Ensure that all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
• Report equipment repair and maintenance to Department Head.
• Be conscious and responsible regarding energy and water conservation.
• Ensure the constant flow of information through all areas.
• Ensure all relevant information is communicated to all team members at all times.
• Assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.
• Maintain highest levels of personal hygiene at all times.
• Ensure that company and statutory hygiene standards are maintained in all work areas.
• Be fully aware about all health and safety, fire and emergency procedures.
• Responsible to report any potential hazardous situations within the work place.
• Maintain a high standard of appearance and grooming at all times, as per One&Only standard.
• Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values.
• Project a favorable image of One&Only Cape Town and One&Only Resorts to the public.
• Practice proper telephone etiquette with colleagues and hotel guests.
• Ensure all activities are carried out honestly, ethically and within the parameters of the South African Law

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

Education or Certification

• General good etiquette and very good communication skills
• Strong interpersonal skills, as the job requires frequent interaction and communication with guests
• Highly organized, courteous, friendly, professional and amiable
• Good listener and able to transmit information accurately
• Customer service focused

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Key Duties and Responsibilities

• Communicate effectively and respectfully to guests on all levels.
• Communicate effectively and respectfully to all members of staff.
• Multi task and prioritize your work.
• Understand timing of dishes and order your food accordingly.
• Read tables and understand guests’ needs and dislikes.
• Take orders correctly and communicate them to the relevant sections.
• Follow up your orders.
• Communicate effectively with all BOH areas & colleagues
• Carry trays confidently and comfortably.
• Carry plates confidently and comfortably.
• Have full knowledge of the food menu.
• Have a full knowledge on the beverage menu
• Be confident & capable in handling umbrellas / loungers and all pool related equipment

You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

Throughout the shift you must also be checking the following: -

• Stations that need clearance.
• Other Waiters that may need your assistance.
• Empty glasses on tables.
• Empty plates on tables.
• Guests that may need assistance.
• Drinks that need to be picked up from the bar.
• Dishes that need to be picked up from the kitchen.
• Table maintenance & sequence of service need to be strictly adhered to.
• Report to your superior if you notice a guest that may be under 18yrs of age and are ordering or drinking alcoholic beverages.
• Reporting any guests who are suspected to be external non-hotel guests.
• Perform all necessary daily & weekly duties to standard.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge