Fresh Jobs at Publicis Groupe

Overview

• The Account Director (AD) is responsible for overseeing all CVM campaign outputs, ensuring that all CRM and email marketing communications are accurate, compliant, brand and CI-aligned and client-ready before final approval and distribution.

Responsibilities

CRM & Email Campaign Management

• Strengthening client relationships and becoming their trusted CRM advisor, leading cross-sell and upsell campaigns around customer value marketing, making use of market and brand segmentation, and personalisation.
• Demonstrating a strong understanding of the client’s organisational structure, as well as internal processes impacting CRM, CVM (Customer Value Management) and data-driven marketing execution.
• Including briefs and cost estimates (CEs) in the internal CRM to ensure that briefs and CEs are shareable and actionable by other agency stakeholders.
• Processing and monitoring of the account financials, ensuring that all approved CEs are billed and invoiced in line with the financial forecasting as communicated within the weekly-recon sessions.
• Developing a deep understanding of the client’s products, customer base, and competitive landscape, translating business objectives into effective CRM strategies (onboarding, retention, triggered cross-sell and upsell, win-back, and reactivation).
• Lead the end-to-end workflow planning of CRM-driven creative, with a strong focus on email marketing and customer lifecycle communications.
• Manage the planning, creative workflow and deployment of targeted email campaigns, ensuring accuracy in delivery.
• Creating clear, structured, and insight-led briefs across teams, particularly around campaign performance, testing, and optimisation
• Monitor campaign performance and optimise based on key CRM metrics (open rates, CTR, conversions, retention) as shared by the clients.
• Presenting campaign strategies, test results (A/B testing), and perform industry related case confidently and persuasively
• Writing and steering actionable CRM briefs, including segmentation logic, personalisation requirements, and automation workflows. This includes overseeing campaign production, including briefing, build, QA, deployment, and post-campaign analysis.
• Managing expectations across clients and internal teams, proactively identifying risks in campaign delivery, data integrity, or timelines
• Acting as a brand and customer experience ambassador, ensuring consistency across all CRM touchpoints (email, SMS, push, and automated journeys)
• Manage and oversee monthly recon meetings with the head of resourcing, formatting feedback decks, managing CRM budgets and ensuring alignment with revenue targets and ROI expectations with internal and external resources.
• Coaching and developing team members in CRM best practices, email marketing execution, and data-driven thinking
• Ensuring the right resources are in place for CRM campaign delivery, including data, tech, and creative.
• Understanding campaign performance in relation to broader business metrics such as revenue, customer lifetime value, and retention.

Qualifications

We’re looking for an Account Director with strong client-facing, CRM, and email marketing experience, which typically includes:

• A strong passion for data-driven marketing and customer experience, with a focus on delivering measurable CRM results
• A relevant degree and 5–7 years of experience, preferably within a digital or CRM-focused agency environment
• Proven expertise in CRM and email marketing, with a solid understanding of marketing automation platforms
• Deep knowledge of audience segmentation, personalisation, customer journeys, and lifecycle marketing strategies
• Some familiarity with HTML QA review, Alt-Text sense checking and visual testing
• Strong analytical and strategic thinking skills, with the ability to interpret campaign and industry dataas well as translate insights into actionable improvements
• High proficiency in campaign reporting, A/B testing methodologies, and performance optimisation
• Excellent time management and organisational skills, with the ability to manage multiple data-driven campaigns simultaneously.
• Demonstrated leadership ability, with experience guiding creative teams on CVM and CI execution and best practices.
• Strong communication and presentation skills, with the ability to simplify complex data into clear client narratives.
• A proactive, solutions-oriented mindset with the ability to adapt quickly in a fast-paced, data-driven environment.

Additional information

 Preferred Experience

• Experience working in a high-paced agency environment with high-volume CRM accounts
• Familiarity with data privacy regulations (e.g., POPIA, especially within the FSP industry) and CRM compliance requirements
• Experience with customer journey mapping and marketing automation workflows
• Exposure to omnichannel CRM strategies (email, SMS, push notifications, in-app messaging)
• Familiarity with prompt-based interaction, generative AI tools, and automation tools to supportideation, campaign planning, and ad hoc campaigns.

go to method of application »

• You need to be extremely driven, demonstrate a willingness to learn, grow yourself through your craft, be proactive and a team player
• As a creative you will be responsible for delivering exceptional, integrated concepts that exceed client briefs and expectations. You’ll need to understand briefs & strategy, be media agnostic, agile and a self-starter.
• Must be able to work on one sizable project at a time with assistance, or multiple small jobs.

Responsibilities

What you’ll do everyday

• Be part of the briefing process and interrogate the brief to get answers you need
• Manage the creative process on your projects (no need to be chased)
• Work with other disciplines (Strategists, Developers, Media, Accounts, etc.) to ensure integration and alignment with broader business objectives
• Be a champion for innovative media solutions on every brief
• Understand campaign roll out
• Participate in pitches for new business
• Define the tone of your campaigns
• Manage multiple projects simultaneously
• Generate ideas and sell them into other members of the team
• Consistently produce creative elements against a deliverables list
• Make sure to volunteer for brainstorms
• Compile presentations for clients, and learn to present
• Attend client briefings & if required, present to clients
• Attend recordings & shoots
• Stay on trend by sourcing inspirational material and references for the studio

Qualifications

OPERATIONAL KPI’S

• Must have a minimum of 3-4 years’ experience.
• Good understanding of the latest digital platforms, use of Mobile, out-of-home, guerrilla, activations etc.
• Present at least 2 unexpected ideas to your CD monthly

BUSINESS KPI’s

• Must be able to work on one sizable and two small size project at any one time with oversight.
• Have the ability to attend every review on a project with 3 new ideas

THE PERSON

• Must demonstrate strong conceptual ability (show at least 2 projects)
• Provide proof of digital thinking (show at least 1 projects)
• Be agile
• Great time management
• Ability to work under pressure & meet tight deadlines
• Adept problem solving skills
• Strong communication skills and clear articulation of ideas

WORKING KNOWLEDGE OF THESE TOOLS

• Microsoft Word
• KeyNote/ PowerPoint
   

go to method of application »

• You need to be extremely driven, demonstrate a willingness to learn, grow yourself through your craft, be proactive and a team player
• As a creative you will be responsible for delivering exceptional, integrated concepts that exceed client briefs and expectations. You’ll need to understand briefs & strategy, be media agnostic, agile and a self-starter.
• Must be able to work on one sizable project at a time with assistance, or multiple small jobs.

Responsibilities

What you’ll do everyday

• Be part of the briefing process and interrogate the brief to get answers you need
• Manage the creative process on your projects (no need to be chased)
• Work with other disciplines (Strategists, Developers, Media, Accounts, etc.) to ensure integration and alignment with broader business objectives
• Be a champion for innovative media solutions on every brief
• Understand campaign roll out
• Participate in pitches for new business
• Define the tone of your campaigns
• Manage multiple projects simultaneously
• Generate ideas and sell them into other members of the team
• Consistently produce creative elements against a deliverables list
• Make sure to volunteer for brainstorms
• Compile presentations for clients, and learn to present
• Attend client briefings & if required, present to clients
• Attend recordings & shoots
• Stay on trend by sourcing inspirational material and references for the studio

Qualifications

OPERATIONAL KPI’S

• Must have a minimum of 3-4 years’ experience.
• Good understanding of the latest digital platforms, use of Mobile, out-of-home, guerrilla, activations etc.
• Present at least 2 unexpected ideas to your CD monthly

BUSINESS KPI’s

• Must be able to work on one sizable and two small size project at any one time with oversight.
• Have the ability to attend every review on a project with 3 new ideas

THE PERSON

• Must demonstrate strong conceptual ability (show at least 2 projects)
• Provide proof of digital thinking (show at least 1 projects)
• Be agile
• Great time management
• Ability to work under pressure & meet tight deadlines
• Adept problem solving skills
• Strong communication skills and clear articulation of ideas

WORKING KNOWLEDGE OF THESE TOOLS

• Microsoft Word
• KeyNote/ PowerPoint

go to method of application »

• As a creative you will work with our passionate, multi-talented studio delivering on exceptional, integrated concepts and designs to exceed client briefs and expectations.
• As a Mid-level Art Director, you can expect to be craft-led and platform neutral conceptual thinker, in particular having an understanding of all major social platforms. You should have a desire to transform companies by creating beautiful, intuitive, and human-centred products and experiences.
• You will be tuned into all aspects of South African popular culture and the platforms and media it plays in, as well as have a strong point of view on what it takes to win in this space.

Responsibilities

Duties include, but not limited to:

• Be a conceptual thinker
• Be up to date with platforms
• Manage your creative process on projects
• Work with other disciplines (Strategists, Developers, Media, Accounts, etc.)
• Be a champion for creative innovation on every project you touch
• Participate in pitches for new business
• Define or apply the aesthetic of overall campaigns
• Manage multiple projects simultaneously
• Generate ideas and sell them into clients or other members of the team
• Mock up creative ideas
• Design across multiple channels
• Consistently produce creative elements against a deliverables list
• Participate in brainstorms & conceptualisation
• Lead the craft & design of your idea
• Compile presentations for clients and learn to present
• Attend client briefings & be prepared to present to clients

Qualifications

OPERATIONAL KPI’S

• Tertiary qualification in Art Direction / Graphic Design
• Must have a minimum of 3-4 years’ experience.
• Conceptual and design skills
• Proficient in MS Office (i.e. Word / PowerPoint etc.)
• Knowledge of and experience in Adobe Creative Suite applications 
• Good communication & presentation skills
• Good multi-tasking skills (ability to work on more than one brief at any given time)
• Great time management
• Ability to work under pressure & meet tight deadlines
• Adopt problem solving skills
• Strong communication skills with ability to provide rationales for creative choices made
• Adequate presentation skills
• Working knowledge of existing and emerging technologies & platforms
• A strong understanding of best practices interaction and visual design principles
• Able to work with team members

Working knowledge of these tools:

• Illustrator
• Photoshop
• InDesign
• After Effects
• KeyNote / PowerPoint
• Figma
• Google Web Designer & DV360
• Facebook Creative Hub

BUSINESS KPI'S

• Demonstrate innovative ideas to the team to improve how we communicate our proposition
• Must be able to work on one sizable and two small size projects at any one time with oversight
• Have the ability to attend every review on a project with 3 new ideas

THE PERSON

• Team player with the ability to work independently 
• Ability to work well in a highly pressurized, fast-paced environment
• Curious, imaginative creative mind with a passion for everything advertising related
• Meticulous with attention to detail
• Proactive - a “can do” attitude and willing to go the extra mile
• Accountable
• Solution and deadline driven

Other:

• Flexible to work beyond normal office hours (overtime - if and when required)
• Able to work on alcohol brands (if and when required)
   

go to method of application »

Overview

• LePub Johannesburg is seeking a dynamic and visionary Head of Social and Digital to lead and elevate our digital and social media output across key clients. This hybrid role blends creativity, strategy, operations, and hands-on execution. The successful candidate will be a natural leader, capable of inspiring and managing a team of five social specialists while providing digital guidance to lead creatives.

Responsibilities
Leadership & Team Management

• Lead, mentor, and inspire a team of five social media professionals.
• Foster a collaborative, innovative, and high-performance culture.
• Provide clear direction and feedback to ensure consistent quality of output.

Creative & Strategic Guidance

• Partner with lead creatives to shape digital-first ideas and campaigns.
• Elevate the creative quality of social and digital work across all clients.
• Translate brand strategies into impactful digital and social executions.

Operational Excellence

• Oversee day-to-day social and digital operations, ensuring timely delivery.
• Implement best practices for workflow, content production, and approvals.
• Monitor performance metrics and optimize campaigns for maximum impact.

Client Support & Collaboration

• Act as a trusted advisor on digital and social strategies for key clients.
• Present ideas, strategies, and performance reports with confidence and clarity.
• Build strong relationships with clients, ensuring alignment with their goals.

Qualifications

Required Skills & Experience

• Proven experience in leading social and digital teams within an agency or brand environment.
• Strong creative sensibility with the ability to critique and elevate work.
• Deep understanding of digital platforms, social trends, and audience behaviors.
• Excellent communication and presentation skills.
• Ability to balance strategic thinking with hands-on execution.
• Track record of delivering innovative, effective, and award-worthy digital campaigns.

Personal Attributes

• Dynamic and adaptable leader who thrives in a fast-paced environment.
• Collaborative mindset with strong interpersonal skills.
• Passionate about digital innovation and storytelling.
• Strategic thinker with a hands-on approach.
• Confident decision-maker who inspires trust and respect.