Fresh Jobs at SPARK Schools

Position Purpose:

• SPARK Schools inside facilities maintenance staff ensure that the school building is well maintained and clean. Inside facilities maintenance staff are integral to the SPARK Schools “culture” and our commitment to providing a world-class learning environment for our scholars.

Requirements
Responsibilities:

• Maintain the upkeep of the school building, gardens, and grounds.
• Report facilities maintenance issues to school leadership and assist with repairs where applicable.
• Ensure that the school premises are safe for students, staff and parents.
• Assist with welcoming students during daily arrivals and dismissals, as required by school leadership.
• Manage tools and equipment, reporting any damaged or lost items to school leadership for fixing or replacement.
• Assist with ad-hoc operational tasks, such as moving furniture, working with maintenance and gardening suppliers, or setting up for events.
• Communicate and collaborate professionally with school staff, parents, and other stakeholders as required.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.

Qualifications:

The ideal candidate will possess the following qualifications:

Preferred Qualifications Qualities:

• Grit: Persistence through challenges.
• Excellence: A track record of high expectations personally and professionally.
• Mission and Vision Alignment: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.
• Self­ Reflection: Finding the capacity to bring your best self to challenges and opportunities.

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Purpose of the role:

• The Operations Manager – Sales & Credit Control is responsible for optimizing the full enrollment pipeline and school fee collections process. This role ensures operational efficiency, enhances the customer experience, and supports financial sustainability. Leading cross-functional teams, the incumbent will drive scholar enrolment growth and ensure timely and effective collections, contributing directly to cash flow improvement and the broader strategic objectives of SPARK Schools.

Reports to: Head of Sales & Credit Control

Responsibilities:

• Own and drive the achievement of Sales, Collections, customer service, and operational performance targets.
• Develop and implement monthly operational plans and recovery strategies where performance falls below agreed targets.
• Analyse operational data, identify trends, performance gaps, and root causes, and translate insights into actionable business improvement initiatives.
• Monitor and optimise the end-to-end enrolment pipeline, ensuring effective lead management, pipeline health, conversion performance, and resource utilisation.
• Develop and implement strategies to improve collections performance, reduce arrears, and maximise cash flow through proactive engagement and structured interventions.
• Evaluate the effectiveness of sales and collections campaigns, measure return on investment, and use performance insights to optimise future initiatives.
• Identify operational risks that may impact enrolment, revenue, customer experience, or service delivery, and implement appropriate mitigation plans.
• Drive continuous improvement by reviewing business processes, identifying inefficiencies, and implementing sustainable operational enhancements.
• Ensure operational decisions are supported by accurate reporting, performance analysis, forecasting, and business intelligence.
• Present operational performance reviews, business insights, and strategic recommendations to senior leadership to support informed decision-making.
• Lead cross-functional collaboration with Marketing, Finance, Schools, Customer Experience, and other business functions to improve operational outcomes and achieve organisational objectives.
• Champion a culture of accountability, operational excellence, continuous improvement, and data-driven decision-making across the Sales and Credit Control teams.
• Ensure team leaders are effectively coached, performance-managed, and held accountable for achieving individual and team performance objectives through regular one-on-one engagements and structured performance reviews.
• Foster innovation by identifying opportunities for automation, digital adoption, and process optimisation to improve efficiency, scalability, and the customer experience. 

Requirements

Qualifications and Criteria:

The ideal candidate will possess the following qualifications and criteria:

• Bachelor’s degree in Business Administration, Finance, Education Management or equivalent.
• Certification in project management, leadership, or financial operations is advantageous.
• 5+ years in operations, sales, credit control, or revenue management (preferably in education or services sector).
• Minimum 3 years call centre management experience.
• Proven success in enrolment/sales pipelines, improving collections performance and meeting and exceeding targets

Key Attributes:

• Results-driven and process-oriented.
• Excellent communicator and team motivator.
• High integrity, professionalism, and discretion.
• Ability to work well under pressure and manage multiple priorities.
• Commercially minded and customer-focused
• Highly organised and proactive
• Calm under pressure with strong problem-solving ability
• Integrity and discretion in handling sensitive information