Your Role
- As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.
Reporting to: Regional Manager
Team: Permanent & Flexi Staff within the store
Key Areas of Impact
Creating an Exceptional Customer Experience
- Cultivate a service-driven culture, ensuring customers receive a world-class experience
- Implement action plans based on mystery shopper feedback to continuously elevate service standards
- Build strong relationships with customers and maintain a loyal client base
- Provide in-store coaching and continuous training to refine sales and service skills
Inspiring and leading a high-performance team
- Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
- Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
- Recognise and reward excellence while ensuring accountability with clear expectations
- Foster a positive and motivating work environment that encourages growth
Driving Sales and Operational Excellence
- Monitor daily sales performance and ensure every team member contributes to store targets
- Analyse the income statement and manage expenses to maximise profitability
- Maintain optimal stock levels in alignment with customer demand and store needs
- Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
- Use key retail disciplines to manage store operations efficiently
Achieving Business Targets
- Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
- Align team performance with brand goals, ensuring a seamless and luxurious shopping experience
What It Takes to Succeed:
Experience that set you up for success:
- Minimum of 5 years’ retail experience
- At least 12 – 18 months of management experience in a retail environment
- A deep understanding of the retail landscape, including brand positioning and customer engagement
Qualifications & Certifications that will contribute to your success:
- Matric / Grade 12 (essential)
- Tertiary Retail Qualification (advantageous)
Additional Requirements that will enhance your impact for success:
- Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
- Strong understanding of profit & loss statements and retail financials
- Experience in merchandising, stock control, and store administration
- Ability to recruit and build a team that represents a luxury retail brand
Closing Date 21 September 2026
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Your Role:
- You will be responsible for ensuring a well-organised stock room, optimising stock flow to the sales floor, and implementing effective stock control measures to reduce losses and improve service delivery.
Key Responsibilities:
Stock Room Excellence & Efficiency
- Manage the stock room with precision, ensuring it operates at optimal efficiency
- Maintain high organisational standards to ensure quick and easy retrieval of stock
- Implement best practices for stock handling to minimise losses and discrepancies
- Ensure that all back-office and stock room standards align with company policies
Stock Management & Loss Prevention
- Ensure optimal service levels on the sales floor by managing stock flow efficiently
- Maintain accurate stock records and investigate all stock-related discrepancies
- Oversee write-offs and loss control, ensuring they remain within company standards
- Ensure only top-quality stock reaches the sales floor by preventing damaged stock from being sold
Customer Service & Sales Support
- Enhance customer experience by ensuring stock is always readily available
- Support the sales team by enabling smooth stock movement and accessibility
- Work collaboratively to maximise store profitability through effective stock control
Safety & Compliance
- Ensure the stock room complies with Occupational Health and Safety (OHASA) standards
- Maintain a safe and hazard-free working environment for team members
- Uphold all company policies and procedures related to stock and risk management
What You Need to Succeed:
- Matric / Grade 12 (essential)
- Minimum 2 years’ retail experience (luxury or fashion retail preferred)
- Strong understanding of stockroom operations and inventory management
Additional Skills & Attributes:
- Exceptional attention to detail and strong organisational skills
- Knowledge of relevant stock administration policies and procedures
- Ability to investigate and resolve stock-related discrepancies
- Strong communication skills to liaise with internal teams and management
- A deep understanding of retail back-office operations and OHASA standards
Why Join Us?
- Be part of a premium, high-end retail brand with a legacy of excellence
- Work in a luxurious and customer-focused environment
- Gain experience in a role that is integral to store success
- Join a team that values precision, efficiency, and operational excellence
Closing Date 23 September 2026
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