Fresh Jobs at SS&C Technologies Holdings

• We are seeking a highly motivated and experienced Service Delivery Lead to oversee a team of professionals, ensuring the efficient and accurate delivery of services and projects within SS&C Technologies. This role requires strong leadership, technical aptitude, and a commitment to fostering a collaborative and high-performing team environment.

What You Will Get To Do

• Lead, mentor, and develop a team, providing guidance, feedback, and support to achieve team and individual goals.
• Manage daily team operations, including task allocation, workflow management, and performance monitoring to ensure service level agreements (SLAs) and deadlines are met.
• Act as a primary point of escalation for complex issues, resolving problems efficiently and effectively while minimizing impact on operations.
• Collaborate with cross-functional teams and stakeholders to understand requirements, prioritize tasks, and ensure seamless project execution.
• Identify opportunities for process improvement and implement best practices to enhance efficiency, quality, and client satisfaction.
• Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities.
• Ensure adherence to company policies, procedures, and regulatory compliance standards.
• Prepare and present reports on team performance, project status, and key metrics to management.

What You Will Bring

• Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.
• Minimum of 5 years of experience in a team lead or supervisory role, preferably within the financial services or technology industry.
• Proven ability to lead, motivate, and develop a team to achieve high performance.
• Strong understanding of analysis - process, systems and business analysis principles and methodologies.
• Good understanding of project management principles and methodologies.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated problem-solving and decision-making abilities.
• Proficiency in relevant software applications and systems (specifics may vary based on department).
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
   

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• Our team is seeking a detail-oriented Change Analyst to support and facilitate effective change management processes across the organization. This role involves analyzing change requests, assessing impact, and ensuring smooth implementation across various systems and departments.

What You Will Get To Do

• Receive, review, and analyze change requests, ensuring completeness and adherence to established protocols.
• Collaborate with stakeholders (IT, business units, project managers) to understand the scope and impact of proposed changes.
• Perform impact assessments to identify potential risks, dependencies, and resource requirements associated with changes.
• Facilitate change advisory board (CAB) meetings, preparing agendas, documenting discussions, and tracking action items.
• Maintain and update the change management system, ensuring accurate and up-to-date records of all change activities.
• Monitor the implementation of approved changes, ensuring compliance with scheduled timelines and quality standards.
• Communicate change statuses, upcoming changes, and potential disruptions to relevant stakeholders.
• Identify and recommend improvements to the change management process and tools.
• Assist in the development and delivery of training materials related to change management procedures.
• Generate reports on change activity, success rates, and compliance metrics.

What You Will Bring

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 4+ years of experience in a change management, IT support, or project coordination role, preferably within a financial services or technology environment.
• Strong understanding of the financial services industry, particularly asset management and end-to-end back-office administration processes.
• Sound knowledge of fund administration, investment products, portfolio administration, and corporate actions.
• Familiarity with financial instruments traded across capital markets, including equities, fixed income, derivatives, and money market instruments.
• Ability to assess the impact of proposed changes on investment operations, back-office workflows, and related systems.
• Strong understanding of IT service management (ITSM) principles and frameworks (e.g., ITIL Foundation certification preferred).
• Proficiency with change management software and tools (e.g., ServiceNow, Jira, etc.).
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Exceptional written and verbal communication skills, with the ability to articulate complex information clearly.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Demonstrated ability to assess risk and make informed decisions.