Fresh Jobs at Sun International

Job Purpose

• To provide administrative and operational support to the CRM and Promotions function by ensuring accurate customer data management, efficient campaign execution, and timely reporting.
• The role is responsible for maintaining data integrity, supporting customer communications, and assisting in the delivery of CRM and promotional activities that enhance customer engagement, participation and overall business performance

Duties and Responsibilities

• Manage & distribute GW mailbox queries to relevant stakeholders daily
• Assist in setting up and executing CRM and Promotions campaigns as per approved plans
• Timeously execute distribution of SMS/PN campaigns, including scripting and scheduling
• Track and draw reports on monthly SMS usage against budget
• Capture and update customer information accurately in line with month-end requirements
• Maintain MVG database records by updating customer data and ensuring accuracy
• Ensure proper filing, classification and protection of customer data and sensitive information
• Perform regular data checks to maintain data integrity and accuracy
• Generate hygiene and exception reports to identify and correct data inconsistencies
• Ensure compliance with data handling, audit, and record-keeping standards
• Extract and compile weekly and monthly customer reports
• Assist in analysing basic trends in customer behaviour and campaign performance
• Assist in preparation for standard reports on CRM, MVG, promotions participation and related metrics
• Support the identification of customer segments based on predefined criteria
• Assist in extracting data for acquisition, activation, retention and reactivation initiatives
• Highlight notable changes or trends in customer activity for review
• Assist the Promotions team by extracting daily qualifiers and supporting communication processes
• Provide administrative support for promotional campaigns and participation tracking
• Work with marketing, gaming, and hotel teams by providing data and report support
• Assist in compiling information for VIP and mass-market campaign activities
• Maintain organised records and documentation for CRM and Promotions activities
• Support cost control tracking by monitoring campaign-related spend where required
• Assist in preparing fragments of weekly, monthly and quarterly reports for internal use

Job Requirements

Education

• Diploma in Marketing or related field 

Experience

• 1–3 years’ experience in an administrative, CRM, marketing support or data-related role
• Exposure to database management or customer data systems 
• Experience in promotions, hospitality, gaming, or customer-focused environments 

Core Behavioral Competencies:

• Attention to detail and accuracy
• Organizational and time management skills
• Analytical thinking and problem-solving ability
• Effective communication (written and verbal)
• Ability to work collaboratively with different teams
• Accountability and reliability in task execution
• Ability to handle confidential information with integrity
• Proactive approach to identifying issues or inconsistencies
• Adaptability and willingness to learn
• Ability to work under pressure and meet deadlines

Technical/proficiency Competencies:

• Proficiency in Microsoft Excel (data capturing, sorting, filtering, basic formulas, reporting)
• Basic use of CRM systems and customer databases
• Ability to extract, compile, and format reports
• Understanding of data hygiene and data integrity processes
• Experience with SMS and/or email campaign tools (setup and distribution)
• Basic data analysis and trend identification
• Record management and document control
• Budget tracking support (e.g., SMS spend monitoring)
• Familiarity with customer segmentation principle
• Basic presentation skills (compiling reports into slides or summaries)

go to method of application »

Job Purpose

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations 

Key Performance Areas

Prepared Work Area: 

• Check work area and ensure all equipment is functioning and ready for service
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Count Administration:

• Clear slot machines on days that count will be performed
• Conduct a count for the day
• Capture of data into the system
• Report on any suspicious transactions
• File documentation

Cash Desk Transactions:

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Delivered Hospitality Cash-up Support:

• Issue floats and change to hospitality personnel at the start of the shift.
• Conduct cash-ups and reconcile float at the end of service including cash, credit card slips and power loyalty device slips (MVG Leisure Points)
• Check cash and credit received against Z readings.
• Collate all cash received.
• Waiter/Barmen information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.
• Report on any suspicious / fraudulent notes
• Complete administration and file supporting documentation for auditing purposes.
• Substantiate and report on any variances or discrepancies.
• Secure and bank cash into vault cashier for final banking processes

Job Requirements

Education

• Grade 12 

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage 

Skills and Knowledge

Core & Personal behavioural competencies 

• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Acting with energy and enthusiasm
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional maturity
• Honesty in the handling of cash                   

Technical / Proficiency competencies:

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency.
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count processes
• Basic computer skills
• Presentable

go to method of application »

Job Purpose

• Overall and direct responsibility and accountability for the strategic planning, management, delivery and governance of the day to day hospitality business unit functions, customer experience and business relationships with the aim of ensuring the property is well maintained and secure, and that synergy between functions across the property is achieved in line with customer experience standards, budgets and legislative requirements with the ultimate objectives of driving footfall, increasing revenue and managing any areas of risk.

Key Performance Areas

Key Outputs:

Hospitality & Guest Experience Leadership 

• Champion a guest-first hospitality culture across all operational areas.
• Ensure consistent delivery of high-quality service standards aligned with brand and luxury expectations.
• Monitor guest feedback, service metrics, and complaints; implement corrective actions and service enhancements.
• Drive cross-functional collaboration to ensure a cohesive, frictionless guest journey across all touchpoints.

Food & Beverage Operations 

• Oversee all F&B outlets including restaurants, bars, lounges, banqueting, and events.
• Ensure food quality, service excellence, hygiene standards, and cost controls are consistently maintained.
• Collaborate with Executive Chefs and F&B Managers to optimize menus, staffing, and guest satisfaction.
• Ensure compliance with liquor licensing, food safety legislation, and internal brand standards.
• Optimise product and people for superior returns

Hotel Operations

• Provide operational oversight of hotel front office, housekeeping, concierge, and guest services.
• Ensure optimal occupancy, room quality standards, turnaround times, and guest satisfaction scores.
• Drive service recovery processes and VIP guest handling protocols.
• Coordinate hotel operations with casino, F&B, and entertainment offerings.
• Optimise product and people for superior returns

Tenants & Concession Management 

• Manage relationships with retail, restaurant, and entertainment tenants.
• Ensure tenants comply with operational, brand, safety, and service standards.
• Coordinate trading hours, promotions, maintenance, and tenant performance reporting.
• Act as the primary escalation point for tenant-related operational matters.
• Manage commercials and recovery

Arena & Entertainment Operations 

• Maintain regular communication (e.g. communicates product performance) with business areas and SHE Committees within the business operations to gather relevant data and information
• SHE objectives, standards, procedures and initiatives are communicated to internal stakeholders
• Feedback any issues of non-conformance to management
• Be the contact for SHE auditors for SHE audits within specific business operations

Service Providers & Contractors 

• Manage third-party service providers including cleaning, technical support, landscaping, and logistics.
• Ensure service level agreements (SLAs) are met or exceeded.
• Conduct performance reviews and implement corrective actions where required.
• Ensure all contractors adhere to safety, regulatory, and operational standards.

Maintenance & Facilities

• Oversee the maintenance of all guest-facing and operational facilities.
• Ensure preventative maintenance programs are effective and minimize downtime.
• Prioritize asset integrity, aesthetics, and compliance with gaming and hospitality standards.
• Collaborate with engineering teams to deliver timely and cost-effective maintenance solutions.
• Maintain compliance in respect of legislative, regulatory and license requirements. 

Safety, Health & Environment (SHE)

• Ensure full compliance with SHE legislation, gaming board requirements, and company policies.
• Promote a strong safety culture across all departments and service providers.
• Oversee risk assessments, incident management, audits, and corrective action plans.
• Ensure emergency preparedness, evacuation procedures, and compliance training are in place.

Financial & Commercial Management

• Manage departmental budgets, cost controls, and operational efficiencies.
• Analyze performance metrics, revenue trends, and productivity indicators.
• Contribute to business planning, capital expenditure, and continuous improvement initiatives.
• Support revenue growth through service innovation and guest experience enhancements.

Leadership & People Management

• Lead, coach, and develop operational managers, direct reports and supervisors.
• Build a high-performance, guest-centric culture driven by accountability and engagement.
• Ensure workforce planning, training, and succession plans are aligned with operational needs.
• Drive compliance with HR policies, labour laws, and disciplinary procedures.
• Support unit Exco team operationally and strategically

Digitalisation, Technology & Innovation

• Drive adoption of fit for purpose hospitality and facility management systems.
• Identify opportunities for automation, data driven decision making, and digital guest engagement.
• Sponsor innovation initiatives that improve efficiency, experience, or cost effectiveness.
• Ensure technology investments deliver measurable customer and operational value.

Financial Discipline & Strategic Investment

• Own operational budgets and cost controls across hospitality verticals.
• Balance short term efficiency with long term brand and asset investment.
• Evaluate capital expenditure proposals with a focus on ROI, guest value, and sustainability.
• Support revenue growth through disciplined product innovation and pricing strategy.

Job Requirements

Education

• 3-Year B-Degree (Business Management or hospitality Management) 

Experience

• 10 years experience in the hospitality industry including:
• 4 years senior management experience in F&B management or hotel management       
• Strong understanding of rooms division management (Housekeeping / Front Office / Guest Relations) 
• Experience in managing Business Partners and Service Level Agreements
• Knowledge of food & beverage services and standards 
• Thorough understanding of legislation (SHE / LRA/ risk management) 

Skills and Knowledge

• Strong hospitality leadership and guest experience focus
• Proven operational management within casino or luxury hospitality environments
• Excellent stakeholder and tenant relationship management
• Sound financial, budgeting, and analytical skills
• Strong understanding of SHE and regulatory compliance
• Ability to lead cross-functional teams in a 24/7 operational environment
• Exceptional communication, problem-solving, and decision-making skills