Fresh Jobs at Sun International

Description

• The Meropa Casino and Entertainment World is looking to recruit a General Manager.
• The role, which reports to the Meropa Board, will be responsible to lead the planning, transformation and implementation of the business unit strategy, vision, and objectives, providing effective, and integrated leadership and management of teams and functions across business operations. 
• The role will be responsible for the sustainable profitability of the business (including gaming and non-gaming functions), operational governance, employee engagement, and creating a product that ensures great experiences for all customers, in line with gaming regulations; legislative requirements and Meropa’s operating standards.
• This will be achieved through leading the management teams; leveraging relationships with key suppliers and partners, key external stakeholders and guests to ensure the acquisition and retention of business; optimising the use of people, processes and technology to achieve operational objectives; and focusing on high levels of operational compliance.
• The role will also focus on building and enabling solid and engaged operational and management talent to support the sustainability of business operations and enable the business vision; and will give additional focus to the transformation and development of local communities and businesses as defined in Meropa’s Transformation Policy.

Key Responsibility Areas:

• Lead and provide an integrated vision for the property to enable revenue growth and profit optimisation across the business
• Provide leadership in protecting the current and future sustainability of the business operations and the reputation of the Meropa Sun brand
• Monitor, manage and achieve profitability for the Meropa
• Oversee the management of the financial position of the business including management of the budget, cost management, capex, forecasting, pricing management, financial reporting on revenue analysis and revenue strategies for all business areas
• Deliver an effective and integrated operational system (processes, people, standards, management frameworks, practices, and technology) to support the strategy and market expectations.
• Ongoing operational management including the planning and delivery of required projects, initiatives and planning to achieve business objectives
• Understand customer preferences using business intelligence tools and analytics; trends and leading practice within the industry and apply these principles to the business operating strategy, product offerings and experiences across business areas
• Critically evaluate product offerings across the various functional areas and manage the improvement and innovation of products and offerings in line with leading practice
• Provide direction on customer experiences and standards across the business operations to ensure the product offering remains cutting edge, innovative and in line with leading practice and trends
• Collaborate with the team to drive the execution of the Customer experience strategy and tools within the operation to build a customer value proposition that is relevant, innovative and fresh
• Collaborate with marketing on initiatives including annual calendars, promotions and activations
• Oversee the identification of internal / external risks to the business, and monitor and manage any necessary remedial actions
• Monitor the BBBEE scorecard and drive interventions to achieve targets
• Drive a strong governance culture, ensuring compliance aligned to regulatory standards and procedures, as well as regulations around PoPI, and the Consumer Protection Act
• Identify key customers and build relationships to grow customer visitation, acquisition, and retention targets
• Create synergy and alignment of the retail strategy across operations, building and developing partnerships with service providers to the mutual benefit of both parties
• Negotiate and secure contracts with retailers and business partners and manage performance against contracted deliverables
• Report and provide feedback to the Board on business and consumer trends; recommendations of changes and improvements in the retail environment; service standards, financial implications, and progress on return on investment
• Develop, coach and retain high-performing hotel and operational management talent
• Provide inspirational leadership to enhance employee engagement and motivate teams by growing and consolidating a service culture
• Develop and implement a Transformation plan, aligned to Meropa’s Transformation Policy and the conditions of the casino license focusing on the employment and development of talent from the surrounding communities and support the development and sustainability of local businesses and service providers.
• Implement and oversee the current supplier and partner governance frameworks and policies, ensuring all procurement, tender, and contractual processes are transparent, competitive, and free from conflicts of interest.

Requirements

Education, experience and competencies required:

• B-Degree in Business Management or equivalent qualification
• 10-15 years’ experience including 5 years hotel management / casino operations / HR/commercial management experience in a 4- or 5-star Hotel or casino property
• Experience in leading and inspiring teams
• Knowledge of food & beverage services and standards, rooms management and / or hotel management
• Knowledge of gaming / casino operations, regulations, and standards
• Knowledge and experience of the retail environment, promotions, and retail management (including contract management)
• Thorough understanding of legislation (SHE / LRA/ risk management)
• Demonstrated analytical, commercial, and effective decision-making ability to prioritize and communicate on key objectives and tactics necessary to achieve business goals
• Demonstrated an understanding and engagement with local communities with a clear focus on Transformation
• Proven experience in reinforcing ethical frameworks, strengthening internal controls, and leading a cultural turnaround within a complex hospitality or gaming environment is essential.
• A demonstrable track record of building trust with board and regulatory authorities

Skills and Knowledge

• Strategic business insights and analytical skills
• People leadership skills
• Stakeholder engagement
• Entrepreneurial thinking
• Results and solutions orientation
• Developing relationships
• Financial and business acumen
• Integrating and Networking skills
• Technological & Digital Acumen
• Coaching
• SLA and contract management
• Strong work ethics
• Decision-making
• Self-driven initiator

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Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station
• Service Execution
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Bar Standards
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 preferred or Grade 10 (with relevant experience) 

Experience

• 2 years previous experience as a bartender 

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Technical competencies
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Core behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions 
• Team co-operation

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Job Purpose

• To provide a warm and professional welcome to all spa guests while efficiently managing bookings, payments, and front desk operations. Ensure a seamless client journey by delivering excellent service and supporting smooth spa operations.

Key Performance Areas

• Greet all clients warmly, providing a professional and friendly first impression
• Answer phone calls, WhatsApp, and emails promptly, handling queries with accuracy and courtesy
• Assist guests with appointment bookings, changes, and cancellations
• Provide detailed information about spa services, promotions, and packages
• Handle guest feedback and escalate concerns to management when necessary
• Manage daily appointment schedules and update booking systems
• Process payments, issue receipts, and maintain accurate cash/credit handling
• Ensure the reception area is always tidy, stocked, and inviting
• Maintain client records and confidentiality in line with spa policies
• Assist with product sales and retail recommendations
• Track and record daily sales, bookings, and therapist schedules
• Support marketing activities such as promoting specials and loyalty programmes
• Liaise with therapists and housekeeping to ensure smooth flow of spa operations
• Collect client wellness information (e.g., allergies, medical concerns) and flag as needed before treatments
• Proactively upsell treatments and add-on services to maximise revenue per guest
• Monitor front desk retail product stock and notify management for replenishment
• Represent the brand with professionalism in appearance, communication, and behaviour

Requirements

Education

• Grade 12 

Skills and Knowledge

• Proficiency is spa booking systems
• Knowledge of Spa services and products
• Sales & Upselling Techniques
• Communication Skills
• Appointment & Calendar management
• POS system operation and cash/credit handling processes
• Health, safety and hygiene protocols
• Client record management
• Inventory monitoring 

Experience

• 1-2 years’ experience in a similar role within a spa environment

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Description

• The Financial Manager Reporting: SunBet will be responsible for the effective day-to-day management of the SunBet finance team, financial controls, fiscal discipline with specific regard to achieving business profitability and improving financial operational standards. 

Requirements

Qualifications

• B.Com Honours with completed articles
• Registration with professional body (SAICA or CIMA)

Experience

• 10 years’ experience in Finance
• At least 4 years’ experience in a managerial position
• Experience in gaming finance
• Experience in financial ERP systems
• Strong understanding of financial regulations and the legislative environment 
• Experience in Africa will be an added advantage

Skills & Knowledge

• Conceptualising
• Analytical skills (including attention to detail)
• Influencing Skills
• Managing Risks, Results and Relationships
• Decision-making
• Emotional Maturity
• Ability to handle pressure and meet deadlines
• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Financial reporting
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar, IFS (advantage)
• Business acumen
• Numerical skills (calculations)
• Full understanding of the budgeting and forecasting process
• Keep abreast of new developments in the financial and tax fields

Key Performance Areas

• Align SunBet and Group Finance operations with the overarching financial strategy and budget
• Facilitate the delivery and achievement of key operational financial targets
• Identify and assess financial risks and opportunities to support strategic decision-making
• Assist the Commercial Manager in preparing board packs and supporting strategic initiatives, including the rollout of the SunBet BBBEE strategy
• Oversee accurate and timely financial reporting on projects and business initiatives
• Prepare and consolidate management reports across all SunBet group entities
• Conduct variance analysis on financial reports, identifying unusual trends against prior periods and budgets
• Analyse business results to identify key trends, ensuring realistic forecasts and data-driven decision-making
• Compile first-level forecasts and budgets by coordinating inputs from departmental heads
• Oversee financial accounting processes across SunBet group companies
• Stay current with IFRS changes and ensure timely implementation within the organisation
• Monitor compliance with internal financial procedures and controls
• Review tax returns for SunBet entities and prepare tax calculations where applicable
• Review balance sheet reconciliations to ensure accuracy and completeness
• Assist in the review of operating and capital expenses in line with delegation of authority
• Coordinate internal and external audits in partnership with the Commercial Manager
• Address audit findings and support the development of appropriate management responses
• Ensure documented Standard Operating Procedures (SOPs) are in place for all financial accounting functions
• Lead the development and implementation of a stock control SOP for marketing and promotional materials
• Oversee fixed asset management processes to ensure compliance and control
• Manage and allocate departmental resources to meet operational objectives
• Ensure staff competency levels align with operational requirements and role expectations
• Lead departmental communications, fostering effective engagement between employees and leadership
• Drive performance management and coach team members to meet KPIs
• Provide value-adding recommendations to optimize financial performance and operational efficiency
• Coordinate with Group Finance for new account setups and ensure accurate configuration
• Engage with relevant stakeholders to ensure financial systems and processes are properly integrated and functioning