Fresh Jobs at takealot.com

• Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.
• We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
• Supporting the customer service & buying teams in resolving:
• Customer order queries;
• Complaints and associated resolution, including root cause analysis;
• Supplier delivery issues & queries.
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Attributes:

• Solutions-oriented, can-do attitude; self-motivated
• Strong organisational & prioritisation skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Ability to interact with internal & external stakeholders at all levels
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems

Qualifications:

• Matric
• At least 2 year relevant industry experience
• Competency in MS Office packages
• Relevant tertiary qualifications a plus

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

go to method of application »

• takealot.com, a leading South African online retailer, is looking for a highly talented On-Demand Analytics Planner to join our team in Cape Town.
• We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people to join us.  We offer market-related benefits, a great work environment and a promise that you won’t get bored, as long as you are prepared for a challenge and want to build something great.
• This hybrid role combines inventory planning, data analysis, and process optimisation to support our fast-paced on-demand services operations. The role is responsible for ensuring efficient inventory replenishment across our dark store network, whilst leveraging data analytics to drive informed decision-making and continuous process improvements.

Your responsibilities will include:

Inventory Planning; Management (50%)

• Monitor inventory levels and manage the replenishment process to maintain continuous product availability across dark stores
• Analyse sales data and inventory reports to forecast needs and adjust inventory levels accordingly
• Coordinate and execute weekly cycle counts and investigations for stock discrepancies
• Act as primary point of contact for dark stores regarding missing, damaged, or expired stock issues
• Manage returns processing, ensuring accurate scheduling based on store requests and operational requirements
• Develop strategies to minimise waste and markdowns whilst improving inventory turnover

Data Analysis; Business Intelligence (30%)

• Create and maintain business reports, dashboards, and alerts using BI tools (Looker and Knime)
• Extract, manipulate, and analyse data using SQL to provide actionable insights for stakeholders
• Verify data quality and ensure adherence to required standards across all reporting structures
• Model data for analysis and develop performance metrics for inventory and operational efficiency
• Collaborate with internal stakeholders to understand their reporting and data analysis needs

Process Optimisation; Problem-Solving (20%)

• Identify systematic inefficiencies and recommend process improvements
• Manage workflows for order processing, including file uploads, batch scheduling, and WMS coordination
• Escalate and manage tickets between distribution centres and stores for operational discrepancies
• Participate in cross-functional team meetings to discuss operational issues and develop solutions
• Drive continuous improvement initiatives across planning and operational processes

Attributes:

• Essential: Strong SQL skills for database querying and data manipulation
• Essential: Proficiency with BI tools (Power BI, Looker, Qlik, or similar)
• Essential: Advanced knowledge of Microsoft Office Suite/Google Workspace (particularly Excel/Sheets)
• Working knowledge of inventory management systems and WMS platforms
• Experience with customer service platforms (Zendesk or similar) advantageous
• Familiarity with GBQ (Google BigQuery) preferred

Qualifications and Experience:

• Bachelor’s Degree in Commerce, Business Management, Information Systems, Supply Chain Management, or related field
• 1-3 years of experience in inventory management, retail planning, business analysis, or related roles
• Experience within e-commerce, retail, or quick commerce environments highly advantageous
• Proven track record of working with inventory management systems and data analysis tools

We seek to Employ an Extraordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING