Fresh Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• The Senior Manager: Hospitality contributes to the achievement of organisational objectives by providing strategic leadership and oversight of the Specialist Hospitality line of business. This role is accountable for growing the Specialist Hospitality book of business, expanding market share and maximising sustainable profitability. Responsible for the end-to-end execution of the long-term strategy, ensuring strong financial performance, effective operational management and ongoing alignment with broader business goals.

Responsibilities

Leadership and Direction

• Set and clearly communicate the strategy required to achieve the vision of the Specialist Hospitality division, embedding TIH values within the function. Define and drive the key strategic actions required for successful implementation, while inspiring and leading a small, highly specialised team to commit to the strategy and consistently deliver exceptional outcomes in support of the line’s business objectives.

Functional Strategy Formation

• Lead the development and execution of the strategy for the Specialist Hospitality division by anticipating macro trends, emerging risks, and complex market opportunities. Ensure strategic alignment and integration with the broader business insurance strategy to support sustainable growth and competitive positioning.

Budgeting & Costing

• Take overall accountability for setting, managing, and delivering the Specialist Hospitality division’s budget. Continuously monitor Gross Written Premium and clients on risk against targets and actuals. Oversee the development and performance of the claims ratio, including the impact of IBNR and outstanding reported claims. Manage and monitor investments and ongoing operational costs against budget to ensure profitability and financial discipline.

Risk Management, Reinsurance & Analysis

• Provide oversight of risk management for the Specialist Hospitality line of business, including the ongoing review and enhancement of policy wordings to ensure relevance, compliance, and fitness for purpose. Ensure the annual renewal of reinsurance treaties and establish a formalised, structured renewal schedule across all existing business.

Product/Service Development

• Lead the development, enhancement and delivery of the Specialist Hospitality product suite by defining and driving the product and service roadmap and managing the associated backlog. Analyse market trends, customer needs, and competitive dynamics to ensure the hospitality offering remains relevant and differentiated through continuous product development. Drive the design and launch of new products aligned to a defined target market and the company’s risk appetite statement.

Operational Compliance

• Ensure that all business activities within the Specialist Hospitality division comply with applicable external regulatory requirements and voluntary codes, including TCF, as well as internal policies and standards. This includes minimising business risk and protecting the organisation’s reputation through effective oversight of key operational components such as sales platforms, renewal processes, rating tools and supporting systems.

Marketing

• Oversee the marketing strategy for the Specialist Hospitality line of business, including advertising, lead generation, market presence initiatives, broker engagement, and ongoing support to the broker marketing channel to drive sustainable growth and brand positioning.

Organisational Capability Building

• Coach, mentor and develop staff supporting the Specialist Hospitality business to strengthen individual capability, build a strong talent pipeline, and support succession planning within the organisation.

Performance Management

• Manage and report on performance across the Specialist Hospitality division by setting clear and measurable performance objectives for direct reports and holding them accountable for delivery. Take timely and appropriate corrective action where required to ensure the achievement of annual business and financial objectives.

Customer Relationships Development

• Develop and implement a relationship management plan for each distribution channel, such as direct, brokers and group schemes.

Promoting Customer Focus

• Develop internal marketing plans and work collaboratively with cross-functional teams to strengthen internal relationships within a large organisation. Build strong external customer relationships by setting, managing and continuously improving customer satisfaction measurement systems and scorecards.

Customer Needs/Experience Research

• Lead the research and design of Specialist Hospitality product concepts through structured customer insight approaches, including voice of the customer initiatives. Drive the execution of tools, procedures and initiatives that deepen understanding of customer segments, emerging trends, needs and expectations, and translate these insights into commercially viable product and service enhancements.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognised qualification (Essential) Relevant business degree (Essential) AIISA or FIISA Qualifications (Essential)

Experience

• Managerial Experience Experience of planning, managing and organising resources within short / medium timescales within the overall policy framework. (Over 6 years to 10 years), Over 10 years experience in the specialist hospitality industry (Essential) General commercial insurance knowledge (Advantageous)

Deadline:25th September,2026

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Job Purpose

• Collect, analyse, report, and interpret data for use in the development of business strategies, extract quantifiable insights from past trends and current conditions to increase TIH's profitability and improves relationship's with clients and stakeholders. Build and maintain predictive and machine learning models with guidance from managers.

Responsibilities

Advanced and Predictive Analytics

• Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations. Receive manager sign-off for the machine learning analytics.

Data Exploration

• Perform complex statistical analysis and utilise mining, modeling, and testing techniques to enable data analysis.

Information and Business Advice

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports for top management.  
• For ongoing reporting to business, assist in the automation of the various data and analytic reports.

Business Requirements Identification

• Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Project Management

• Work within an established project management plan to achieve specific goals.
• Implement data analytic projects from start to finish and manage stakeholders throughout the project. Communicate the project status back to business or within the team.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Data Management

• Help others get the most out of data management systems by providing support and advice.
• Ensure that data is accurate and is aligned to policies and procedures set out by TIH.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Essential); Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Advantageous)

Experience

• 3 to 5 years working experience within an analytical, data science or computer science environment (Essential); Data analytics and optimisation using the latest statistical tools and packages (Essential); Experience in financial insurance environment (Advantageous).

Deadline:22nd September,2026

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.

Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Organisational Capability Building

• Provide coaching to team members to develop their skills.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 4 or more years experience using relevant programming languages or technologies (Essential) 
• Previous experience in a financial services environment (Advantageous).

Deadline:22nd September,2026

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Grade 12 / SAQA Accredited Equivalent (Essential)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

Deadline:25th September,2026

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Job Purpose

• The Senior Manager: Body Corporate contributes to the achievement of organisational objectives by providing strategic leadership and oversight of the Body Corporate line of business. This role is accountable for growing the Body Corporate book of business, increasing market share and delivering sustainable, profitable growth. Responsible for the end-to-end execution of the long-term strategy, ensuring strong financial performance, sound risk management, product relevance, operational effectiveness and alignment with the organisation’s broader business insurance strategy.

Responsibilities

Leadership and Direction

• Lead the development and execution of the strategy for the Specialist Body Corporate division by anticipating macro trends, emerging risks, and complex market opportunities, while ensuring strong alignment and integration with the broader business insurance strategy. Provide strong people leadership by coaching, mentoring and developing staff supporting the Body Corporate business. Build capability, support succession planning and contribute to the development of a sustainable talent pipeline aligned to the organisation’s future needs.

Functional Strategy Formation

• Lead the development and execution of the strategy for the Specialist Body Corporate division by anticipating macro trends, emerging risks, and complex market opportunities. Ensure strategic alignment and integration with the broader business insurance strategy to support sustainable growth and competitive positioning.

Budgeting & Costing

• Take overall accountability for setting, managing and delivering the Body Corporate division’s budget. Continuously monitor Gross Written Premium, policies and risks on cover against targets and actuals. Oversee claims performance, including loss ratios, the impact of IBNR and outstanding reported claims. Monitor and manage investments, expenses and operational costs to ensure profitability and financial discipline.

Risk Management, Reinsurance & Analysis

• Provide oversight of risk management for the Body Corporate line of business, including the regular review and enhancement of policy wordings to ensure relevance, compliance and alignment with the organisation’s risk appetite. Ensure the annual renewal of reinsurance treaties and maintain a structured, formalised renewal schedule across all existing business.

Product/Service Development

• Lead the development, enhancement and delivery of the Body Corporate product suite by defining and driving the product and service roadmap and managing the associated backlog. Analyse market trends, customer needs and competitive dynamics to ensure the offering remains relevant and differentiated through continuous product improvement. Drive the design and launch of new products aligned to defined target markets and the organisation’s risk appetite statement.

Operational Compliance

• Ensure that all business activities within the Body Corporate division comply with applicable regulatory requirements and voluntary codes, including TCF, as well as internal policies and standards. Minimise business risk and protect the organisation’s reputation through effective oversight of key operational components such as sales platforms, renewal processes, rating tools and supporting systems.

Marketing

• Oversee the marketing strategy for the Body Corporate line of business, including advertising, lead generation, market visibility initiatives, and engagement with managing agents, brokers and other intermediaries. Provide strategic support to distribution channels to drive sustainable growth, brand positioning and customer acquisition.

Organisational Capability Building

• Coach, mentor and develop staff supporting the Specialist Hospitality business to strengthen individual capability, build a strong talent pipeline, and support succession planning within the organisation.

Performance Management

• Manage and report on performance across the Body Corporate division by setting clear, measurable objectives for direct reports and holding them accountable for delivery. Take timely and appropriate corrective action where necessary to ensure the achievement of annual business, financial and strategic objectives.

Customer Relationships Development

• Develop and implement tailored relationship management plans for key distribution channels, including direct, brokers, managing agents and group schemes. Strengthen partnerships, improve channel performance and optimise customer reach and retention.

Promoting Customer Focus

• Develop internal marketing plans and work collaboratively with cross-functional teams to strengthen internal alignment within a large organisation. Build strong external customer relationships by setting, managing and continuously improving customer experience measurement systems and scorecards. Lead customer insight initiatives, including voice of the customer approaches, to understand customer segments, expectations and emerging needs.

Customer Needs/Experience Research

• Lead the research and design of Specialist Body Corporate product concepts through structured customer insight approaches, including voice of the customer initiatives. Drive the execution of tools, procedures and initiatives that deepen understanding of customer segments, emerging trends, needs and expectations, and translate these insights into commercially viable product and service enhancements.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognised qualification (Essential) Relevant business degree (Essential) AIISA or FIISA Qualifications (Essential)

Experience

• Managerial Experience Experience of planning, managing and organising resources within short / medium timescales within the overall policy framework. (Over 6 years to 10 years), Over 10 years' experience in the specialist body corporate industry (Essential) General commercial insurance knowledge (Advantageous)

Deadline:25th September,2026

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Job Purpose

• Manage and prioritise IT Systems Development tasks through the effective deployment of resources and efficient workload allocation. Lead a team of system developers to drive innovation and ensuring that Business IT Systems requirements are sufficiently developed and adhered to.

Responsibilities

Application Software Roadmap

• Define and maintain a road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Solutions Analysis

• Develop innovative solutions by integrating and analysing complex and diverse information sources.

Stakeholder Engagement

• Build and effectively maintain relationships with relevant business and IT representatives on an on-going basis.
• Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Strategy Formation and Implementation

• Develop tactical plans for optimising resources and assets being managed within a significant area or department.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Organisational Capability Building

• Evaluate the capabilities of staff within the department to identify gaps and prioritise development activities. Implement the organisation's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organisation's talent pool.

Portfolio Management

• Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.

Application Software Development

• Develop existing applications and contribute to development of new applications by analysing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct.

Information Security

• Implement and provide input on the design of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Education

• Bachelor's Degree: Information Technology, Grade 12 / SAQA Accredited (Essential); Recognised IT degree / diploma (Advantageous)  (Required)

Experience

• 6 or more years adequate System Development experience using the relevant programming, language or technologies (Essential); Previous experience in Financial Insurance industry (Advantageous). 3 - 6 years experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)

Deadline:24th September,2026

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Job Purpose

• Manage and coordinate the sales function through independent advisors, to meet business requirements. This position is governed by internal and external policies and frameworks.

Responsibilities

• Operations Management - Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
• Performance Management- Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Customer Management - Help manage clients by carrying out standard activities and providing support to others. Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response. Operational Compliance |
• GOVERNANCE AND POLICY MANAGEMENT - Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Leadership and Direction- Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
• Capability Building - Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching in own area of expertise to enable others to improve performance and fulfill personal potential.
• Customer Relationship Management (CRM) - Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
• Insights and Reporting - Extract and combine data to generate standard reports. Identify gaps and suggest improvements to achieve targets and goals.
• Work Scheduling and Allocation - Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
• Personal Capability Building - Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products. Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, and industry best practices through ongoing education, attending conferences, and reading specialist media

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous

Experience

• 5 or more years' sales experience (Essential); Experience in Financial Services Industry (Advantageous) 3 or more years' sales experience in a leadership role (Essential)

Deadline:1st October,2026

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Job Purpose

• As a Business Partner at TIH Advisory, you will play a crucial role in giving businesses and individuals peace of mind, through comprehensive insurance solutions. We are seeking motivated professionals with a proven track record in commercial insurance advisory services.

Responsibilities

• Conduct thorough needs analysis and advising clients on suitable insurance solutions.
• Develop and implement customized insurance solutions strategies to meet clients' commercial and personal insurance needs.
• Provide ongoing support and guidance to clients, reviewing their portfolio regularly and adjusting as needed.
• Build and maintain strong relationships with clients through proactive communication and exceptional service.
• Stay informed about industry trends and regulations, continuously enhancing your knowledge and skills to better serve clients.
• Collaborate with team members to achieve collective goals and contribute to the overall success of the organization.

Education

• RE 5 (Essential); Bachelor's degree in Finance, Business Administration, or related field (for recent graduates); Preferred; Short-Term Insurance certificate (preferred)

Experience

• Minimum 2 years of experience in financial advisory services  (Commercial & Non-life preferred); Proven track record of success in insurance sales and client relationship management; Strong understanding of insurance products and industry regulations; Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients; Demonstrated ability to work independently and collaboratively in a fast-paced environment

Deadline:1st October,2026

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Job Purpose

• Co-ordinate the efficient and effective delivery of business strategy through structuring operational plans, and the implementation thereof, through the management of procurement related expenditure for the organisation.

Responsibilities

Sourcing

• Collect and analyse the key cost drivers, market dynamics and issues, areas of innovation, and alternative suppliers for a medium-risk area with some alternatives/medium costs of changing, in consultation with relevant functions to provide solid market information for decision making.
• Ensure achievement of the company’s BBBEE objective with regard to preferential procurement as well as compliance to the Code of Good Practise.
• Understand business processes, needs and requirements in order to award business based on compliance requirements contained in the Requests For Proposals and best practice.

Cost Accounting

• Evaluate costs and identify variances or opportunities to improve profitability for more senior colleagues.
• Improve procurement influence and strengthen negotiations ability in the market through the review of existing and the forecast of future expenditure.
• Analyse and understand business expenditure relating to internal and external service providers as required in order to drive cost efficiencies for the business and ensure quality services are delivered to internal and external clients.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Stakeholder Engagement

• Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Build and maintain effective internal and external relationships with various stakeholders to foster effective long term strategic partnerships.

Procurement

• Manage a portfolio of procurement programs while reporting to senior colleagues.

Contract Requirements

• Identify contract requirements and write specifications for a medium portfolio or area of the business for existing contracts and/or new contracts.
• Facilitate and finalise Supplier Service level Agreements and contracting with existing and new Suppliers in conjunction with the Legal Compliance Team.

Contract Management

• Manage a portfolio of contracts and negotiate service level agreements. Will also plan, coordinate and supervise activities relating to major contracts.
• Monitor the suppliers compliance with the BBBEE Act and implement remedial actions when necessary.

Operational Compliance

• Identify, within the team and various stakeholders, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Ensure adherence to compliance standards in accordance to company procurement requirements and procedures in awarding new and existing business on an on-going basis.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Business related degree; Charted Institute of Procurement and Supply (CIPS) qualification (Advantageous)

Experience

• 3-5 years’ experience in source to pay cycle managing high complexity commodities (e.g IT harware, software, professional services) in procurement (Essential). 3 or more years junior to middle people management experience (Essential)

Deadline:2nd October,2026

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Job Purpose

• Capture and process VAPS claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim. Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (supplier contract and/or negotiation) to accurately cost applicable claims on a day-to-day basis.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA. Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately). Remain up to date with current and new product knowledge to enable effective decision making.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external). Ensure regular feedback to customer, service providers and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the claim department.

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters and claims to be uploaded on internal system.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional products/services.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

Experience

• 0-1 year experience, especially client services – which includes capturing applications, instructions, reporting, and attending to IFA and client queries (Essential); Experience in the Financial Services environment (Advantageous)

Deadline:25th September,2026