Fresh Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Providing effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.  has context menu

Responsibilities

Customer Service 

• Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution. Provide a quality service to customers, both via telephone and email.

Customer Needs Clarification 

• Determine customer’s core need, in an effort to meet their expectations from a customer and product offering point of view. Conducting needs analyses to identify most appropriate product offerings (upselling). Accurately identify the origin and reason for policy cancellations and apply effective and relative retention strategies and tools in order to retain customers.

 Administration

•  Effectively complete and keep up to date all required administration and accurately and comprehensively capture data of customer information across relative systems to safeguard against risk with a high degree of attention to detail and quality.

Operational Compliance 

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization when required from a supervisor or manager for any exceptions from mandatory procedure. Comply with service level agreements and internal procedures in order to ensure cohesive relationships and timeous service delivery.

Performance Management 

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

 Personal Capability Building

•  Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric /Grade 12/ SAQA Accredited Equivalent/ FAIS and Regulatory Exam 5 qualification (Essential)

Experience

• At least 2 years experience in a Service /Collections / Retentions environment.
• Advantageous: Complaint handling

Deadline:30th October,2026

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Job Purpose

• The Senior Design Systems Designer is responsible for building, maintaining, and evolving a scalable design system that ensures consistency, efficiency, and compliance across all digital products and brands. This role enables teams to deliver cohesive, accessible, and trustworthy user experiences across apps, websites, internal platforms, and policy tools. Working closely with designers, developers, product managers, and brand teams, the designer will create reusable components, clear guidelines, and robust documentation. They will also drive governance to ensure alignment with brand, accessibility, and regulatory standards in the insurance space.

Responsibilities

Design and Conceptualisation & Maintenance

• Create, document, and maintain a library of reusable UI components, patterns,and design tokens.
• Ensure consistency and scalability of design elements across digital platforms (web, app, internal platforms - consultant portals and self-service tools).
• Maintain and evolve the Digital CI: Contribute to defining, documenting, and updating the Digital Corporate Identity to ensure consistency, accessibility, and scalability across all digital platforms. Support the broader design team with ad hoc design initiatives and projects when required.

Stakeholder Management

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
• Cross-functional collaboration with product designers, UX writer, and developers to ensure the design system supports seamless end-to-end experiences across all platforms.
• Work closely with development teams to ensure components are built to specification and meet accessibility standards.

Governance & Standards

• Establish and uphold guidelines for usage, accessibility, and brand alignment within the design system.
• Conduct regular audits of digital products to identify inconsistencies and recommend improvements.

Customer Needs/Experience Research

• Gather feedback from design and development teams to refine and expand the design system over time.
• Stay up to date with design trends, tools, and best practices to evolve the design system.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

Product Training

• Develop training courses to meet identified needs in order to improve performance and meet business requirements.
• Provide training and documentation to help designers and developers adopt and use the system effectively.
• Act as a champion for design consistency and advocate for the value of design systems across the organisation.

Customer Experience Mapping

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Product and Solution Development

• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)  (Required)

Experience

• Minimum of 5 years professional experience in UX/UI or Product Design, of which 2 years focused experience on design systems (creation, maintenance, or governance). Experience in the Financial Services industry (Advantageous)

Deadline:2nd November,2026

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Job Purpose

• Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Customer Needs Clarification

• Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

Customer Management

• Help manage customers by carrying out standard activities.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

Deadline:4th November,2026