Fresh Jobs at Telesure Investment Holdings (TIH)

Specification

• Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.
• Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.
• Remain up to date current and new product knowledge to enable effective decision making.
• Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
• Ensure regular feedback to services department and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the services department.
• Deliver the Telesure Service Way through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Education
Requirements

• Matric / Grade 12/ SAQA Accredited Equivalent*
• Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable)

Desirable

• Matric / Grade 12/ SAQA Accredited Equivalent with University Entrance (NQF4)
• Degree/Diploma related to Financial Industry

Essential
Experience:

• 1 to 3 years Claims Experience
• At least 2-3 years’ experience in a Customer Service environment

Desirable

• Claims Experience
• Call Centre Experience
• 1 to 3 years Claims experience

Disclaimer

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Closing Date: 19/11/2020

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Introduction

• To engage with, develop and motivate a team of customer service consultants to deliver a high quality low effort customer experience who are available to attend to incoming customer inquiries and achieve their key performance indicators in a fully compliant manner

Specification

• Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (Sales targets, SQA, Adherence, Absenteeism etc.
• Ensure consistent customer satisfaction by coaching, monitoring and measuring in order to achieve customer results within a team.
• Effectively lead, manage and align the team through the agreed methodologies and frameworks. Leading, coaching, recruiting, staff retention, development, performance management, empowerment etc.) in order to achieve organisational goals and objectives.
• Build and maintain effective relationships (internal and/or external) through networking and connecting.
• Investigate and explore innovative methods in which to lead, optimise and develop team and business through people, systems and processes.
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.

Education
Requirements

• Essential: Grade 12 (Standard 10) with University Entrance (NQF4)

Experience

• Essential: 2 – 3 years’ experience in Customer Care Experience
• Desirable: Experience in a management role – contact centre experience

Knowledge Of

• Knowledge of short-term insurance industry
• Contact Centre Management
• Knowledge of contact centre software

Skills

• Computer literate
• Communication skills
• Analytical skills
• Problem solving
• Conflict resolution
• Adaptability to change
• Stress tolerance
• Resilience
• Customer centricity
• Leadership skills (e.g. coaching)
• Presentation skills
• Persuading and influencing

Closing Date: 27/11/2020