Fresh Jobs at Teraco

Description
PURPOSE OF THE ROLE

• To oversee the efficient management of the SharePoint Operations & Maintenance (O&M) platform while supporting the Infrastructure Management team with administrative tasks. This includes ensuring the O&M library remains accurate, up to date, and well-organised with relevant technical documentation, drawings, and manuals.

 MAIN FUNCTIONS OF THE JOB

• Manage the Operations SharePoint O&M library platform ensuring that all documents are available for operations teams to access when required.
• Creating, organising, and maintaining document libraries, ensure documents are stored in a structured way, maintain version control (in conjunction with the design team document controller), manage access permissions, and ensure the integrity and security of data. Involves using document management systems (e.g. SharePoint) to streamline document retrieval and storage.
• Gathering, organising, and distributing knowledge across an organisation - Create and manage document libraries, facilitate information sharing, and ensure that content is easily accessible and reusable.
• Work with document management systems to capture institutional knowledge and support decision-making processes.
• Provides users with support with the relevant information to be used by Infrastructure Management team
• Organising and managing digital content, ensuring that it is well-structured, accessible, and aligned with organisational needs.
• Maintain document libraries, categorise information, and control permissions for access. This role often involves managing workflows and collaborating with teams to ensure proper content governance
• Ensuring compliance with document control procedures, monitoring document revisions, and managing access permissions. They maintain document security, accessibility, and proper archiving
• Analyses the received documents and interacts with the stakeholder to advise if received documents are acceptable
• Responsible for a process of defining and collecting knowledge repository that includes but is not limited to toolkits, standards, policies, processes, and procedures.
• Using application configurators in alignment with knowledge management standards, designs, maintains and updates the knowledge repository application to ensure easy navigation of the repository and easy access to the stored data.  Ensures that repository design allows the user community to effectively self-manage content. Develops, implements and facilitates procedures to guarantee that all collected and uploaded content is applicable and up to date to ensure efficient delivery.
• SharePoint administration - Day-to-day setting up and configuring SharePoint sites, managing access permissions, ensuring system security, troubleshooting issues, and supporting users with system navigation. Ensure data is well-organised and searchable.
• Post project implementation review to confirm all required operational documentation is uploaded and ready for use.

Requirements
SKILLS REQUIREMENT

• Ability to manage systems and platforms for documentation and maintenance procedures
• Strong administrative skills
• Good written and verbal communication skills
• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated, self-confident, and self-driven
• High level of energy
• Ability to multi-task
• High attention to detail
• Ability to work under pressure
• Conducts self professionally, shows high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Relevant tertiary qualification
• 3 years’ experience in administration
• Previous experience on SharePoint (Required)

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PURPOSE OF THE ROLE

• Responsible for overseeing the development and implementation of risk policies and procedures in the organization and maintenance of a risk management framework. This includes co-ordinating service provider compliance, engaging with various Teraco departments and directly with service providers to ensure annual reviews are conducted and action items are followed-up.

MAIN FUNCTIONS OF THE JOB

• Reviewing service provider background screening weekly report to ensure necessary follow up in respect of expired screening as well as deactivations and blacklisting completed.
• Compiling monthly Service Provider Risk Management Report by engaging with various Teraco teams to collate input for the report.
• Providing practical recommendations on management, mitigation or elimination of any risks identified and tracking same within Risk Report and Business issues register.
• Ensuring service provider due diligence processes are followed where applicable throughout service provide lifecycle management.
• Monitoring and follow-up on service provider onboarding status to ensure efficient onboarding process is followed by all stakeholders.
• Ensuring service provider data quality within internal systems.
• Contribute to the planning, designing, and implementing of overall risk management and compliance review processes for the organisation.
• Keep abreast with current issues in business operations and incorporate changing business needs
• into the relevant risk management and compliance review tools.
• Conducting audits, assessments, and training to promote service provider compliance awareness and foster a culture of integrity and accountability within Teraco and service provider organisations.
• Coordinate with internal and external auditors in respect of all applicable ISO requirements
• Act as a central point of contact for service provider compliance.
• Monitor implementation of service provider compliance controls and take the necessary corrective action.
• Ad hoc risk and compliance projects.

Requirements
SKILLS REQUIREMENT

• Knowledge of risk and compliance frameworks, methodologies, and best practices
• Excellent verbal and written interpersonal and communication skills.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail
• Strong administrative skills
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Bachelors degree
• At least 3-5 years of experience in a similar role
• Proficient in Excel, Word and PowerPoint
• At least 3 years of Auditing experience

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Description
PURPOSE OF THE ROLE

• The purpose of the Officer is to oversee and assist with legal and compliance issues,. Key objectives of this role include providing support to service provider and client contracting by owning and maintaining a database of Teraco’s contractual terms with service provider’s and clients ensuring necessary obligations are addressed.

MAIN FUNCTIONS OF THE JOB

• Administration of documents within agreed timelines and quality;
• Review and analyse contracts with service provider’s and clients to ensure that the terms achieve Teraco’s commercial objectives;
• Act as a central point of contact and co-ordination between internal and external stakeholders;
• Provide administrative assistance to the Legal & Compliance team;
• Provide administrative support as part of the supplier due diligence process, including uploading information to databases, liaising with supplier relationship owners within the business and checking submitted documents against policies, processes and governance frameworks;
• Liaise with internal teams and individuals at all levels of seniority to support smooth delivery of services of the Legal & Compliance team;
• Ensure adherence to the company's compliance requirements and take corrective action where necessary;
• Identify improvements to existing processes;
• Monitor implementation of contracts and ensure conformity to the requirements of the contracts;
• Collaborate with stakeholders to support wider compliance and risk activities in relation to; the Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), H&S, and information security; quality, anti-bribery and corruption
• Ad hoc projects

Requirements
SKILLS REQUIREMENT

• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail
• Strong administrative skills
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Relevant Legal / Commerce tertiary qualification
• A minimum of 3 years’ experience in legal and compliance
• Proficient in Excel, Word and PowerPoint
• Admittance as an attorney is preferable

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Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable
• Knowledge of Building Management Systems is beneficial.Schneider
• Ecostruxure Building Operation (EBO) System Knowledge is beneficial.
• Schneider Power Monitoring Expert (PME) System Knowledge beneficial.

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Purpose of the role

• The Data Centre technician provides a range of services which revolves around day-to-day operations, monitoring & maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre with a more focussed view on HVAC systems.
• You will however be the subject matter expert for all things Electrical ensuring the safe and stable operation of all systems supporting client environments.  

OBJECTIVES

Main function of the Job 

• Monitoring, repair and maintenance of all critical Data Center infrastructure including but not limited to Electrical Distribution, Control, Fire, Generator, HVAC and UPS Systems. 
• Electrical subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of Data Center infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all infrastructure to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all client SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of electrical distribution and HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new plant and associated equipment.
• Daily walk arounds and inspections of supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.   
• Regular inspection and potential rewiring of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the data center plant.
• Continuous monitoring of all supporting systems within data halls and processes to ensure smooth and uninterrupted operation of the facility.

Compliance

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure current ISO certifications are maintained.
• Working methods to ensure that all client SLA’s and MSA’s are met and maintained.
• Meet agreed inter-departmental OLA’s (Operational Level Agreement’s)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance towards unsafe work practices.

Requirements
Skill Requirements

• Sound electrical and general technical abilities.
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical processes in a simple easy to understand ways to technical and non-technical staff is a requirement for successful data center technicians.
• Ability to develop standard and emergency operating procedures and manuals for the systems under your control.
• Ability to read and understand single line and circuit diagrams.
• Proactive problem solver with the ability to perform rapid and accurate assessments.
• Ability to work independently and under pressure as well as being a positive team player.
• Self-motivated, self-starter.
• Conducts self professionally, exhibits elevated levels of tolerance and patience across teams and when interacting with clients.
• Responsible for continued learning and self-development as well as knowledge transfer to fellow team members.
• Ability to think on your feet with quick responses to potentially critical situations.
• Ability to trouble shoot components and systems to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes or failures.
• Sound Microsoft Office skills.

Qualifications and Experience

• Trade Tested Red Seal Electrician or National Diploma in electrical engineering.
• Certified wireman would be advantageous but not an absolute requirement.
• Previous working experience in heavy manufacturing, instrumentation or industrial electrical systems would be advantageous. 
• Knowledge or exposure to industrial control systems i.e. Siemens, Schneider, Beckhoff, etc would be advantageous.
• A minimum of 2 years post qualification work experience.
• Previous data centre experience would be advantageous. 
• Knowledge of other critical environments would be advantageous.