Truworths is a market-leading fashion apparel retailer in South Africa offering internationally inspired clothing and footwear for ladies, men, teenagers and kids across a diversified portfolio of its own exclusive brands.
Job Description
- The Expense Clerk forms an integral part of the Expense team. Your core function is to ensure timely payment of suppliers and resolution of issues, and working as a business partner with the rest of the company to ensure that quality relationships with suppliers are maintained.
Key Responsibilities
- Reporting to the Expense supervisor
- Daily validation of expense invoices including tax details
- Processing of invoices and credit notes
- Complete and prepare accurate reconciliations for creditors accounts
- Timeous resolution of accounts queries
- Follow up with supplier and resolve any outstanding queries
- Compilation of payment runs
- Managing and monitoring Expense Creditors inbox
- Adhering to weekly and monthly deadlines
- Dealing with audit queries
Qualifications and Experience
- Matric plus relevant work experience
- A minimum of 2 years creditors’ experience
- Knowledge of VAT and the requirements for a valid tax invoice
- Experience within a team dynamic would be advantageous
Competencies
- Strong computer skills: Microsoft Office suite (Outlook, Excel, Word), Oracle Financials
- Excellent working knowledge of MS Excel essential
- Ability to interact confidently with superiors and suppliers
- Ability to handle and resolve client queries accurately and timeously
- Ability to co-ordinate and complete month-end functions
- Ability to work as part of team
- Prioritise work appropriately
- Ability to meet to tight deadlines/work under pressure
- Self-starter, self-motivated and self-managed
- Good communicator
- Organised, focused and goal-orientated
- Team orientated
- Attention to detail
- Good energy and attitude
Deadline:28th August,2026
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Job Description
- We are looking for a detail orientated team player; who can meet multiple deadlines, problem solve, prioritise effectively, maintain calm and communicating effectively with the Finance Manager, the team, and external stakeholders (stores and banks), and manage all external relationships with service providers such as banks etc. Reporting to the Finance Manager the primary responsibility of this role is to oversee the local and foreign banking operations, banking systems support, ensuring timely completion of banking month-end processes and staff management.
Key Responsibilities
- Reporting to the Finance Manager, the primary responsibility is to ensure the reconciliation of all company bank and GL accounts and resolve/reporting all discrepancies.
- Ensure the correct policies and procedures are in place and being followed by the banking team in collecting documentation from stores with regards to queries/discrepancy resolution.
- Propose banking & treasury policy amendments/enhancements where applicable.
- Incorporate new business developments into the daily reconciliation process where relevant (new stores, new bank accounts, new acquisitions, new tender types).
- Ensure system effectiveness and efficiency, by liaising with IT Finance routinely to prioritise, and escalate appropriately.
- Routinely liaise with local and foreign banks regarding banking & treasury matters.
- Ensure all queries are resolved within the permitted timeframes.
- Ensure all Banking and Treasury KPI`s are met.
- Assist the banking team with regards to succession and stand-in support, in the absence of any team members.
- Liaise with external and internal audit as required.
- Ensure accurate daily cash flow forecasting and efficient resulting investment/disinvestment and funding obligations are actioned meticulously daily.
- Ensure all banking agreements are current and signed by management.
- Manage funding monthly requirements, ensuring repayments/charges are actioned and accounted for correctly.
- Preparation of banking covenant calculations and submission of all required funding agreement requirements to the necessary institutions within the required time periods.
- Assisting in the secretarial duties for Investment Committee meetings.
- Ensure the completion and submission of all legislative documentary requirements to various institutions within required deadlines.
- Management of the head office petty cash function. Ensuring compliance with policy, updating policy as appropriate, spot checks and efficient office operation.
- Accurate & timely completion of the company cash flow forecast.
Qualifications and Experience
QUALIFICATIONS
EXPERIENCE / KNOWLEDGE
- Experience in the banking/treasury management
- Experience in a finance retail environment
- Experience in general finance processes including, inter alia, bank reconciliations, foreign currency translation and conversion, bank card queries, resolving bank discrepancies etc.
- Management/supervisory experience, and working within a team dynamic.
- Very strong computer skills: Microsoft Office suite (Outlook, Excel, Word), Oracle Financials, Business Online, new Business Online (Africa) and an appropriate bank reconciliation system
Competencies
TECHNICAL
Essential Competencies
- Reconciliation of bank accounts across multiple organisations
- Very strong computer skills: Microsoft Office suite (Outlook, Excel, Word), Oracle Financials, Business Online, new Business Online (Africa) and an appropriate bank reconciliation system.
- Ability to interact confidently with superiors and customers.
- Ability to liaise with Local and Foreign Banking institutions and regulators.
- Ability to handle and resolve client queries accurately and timeously.
- Ability to co-ordinate banking month-end functions.
- Ability to work as part of team.
- Prioritise work appropriately.
- Ability to meet tight deadlines and work under pressure.
BEHAVIOURAL (e.g.)
- Self-starter self-motivated and self-managed
- Calm good communicator
- Organised and focused
- Team orientated
- Attention to detail
- Good energy and attitude
- Ability to multi task and prioritise appropriately
Deadline:31st August,2026
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Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets Make over’s Know products of your counter and other houses Admin and paperwork Stock take and stock counts Housekeeping (i.e. keeping the counter clean) Liaise with Representatives Promotions and events
Qualifications and Experience
- Experience / Knowledge: 1 year experience working with cosmetic products Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
Deadline:31st August,2026
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Job Description
- Are you passionate about retail? We are looking for an energetic, hard-working team player who loves to learn and be challenged to join our dynamic team. This role will be based at our Head Office in Cape Town.
Key Responsibilities
- Quality control monitoring of goods manufactured at CMTs, and service providers including but not limited to : Cutting, printing, embroidery, pleating and finishing services
- Liaison with Design Division Garment Technologists on quality issues
- Liaison with Design Division technical teams and operations managers and planners
- AQL reports and S4 reports
- Reporting and monitoring of all quality issues arising at the factory and the implementation of and measurement of action plans and mentoring/training for improvement.
- Daily reports to Head Office
- Able to manage priority workloads, appointments and schedules
Qualifications and Experience
- Clothing manufacturing experience in a factory environment
- Experience in a Quality Assurance Role at senior auditor/supervisory level.
- Minimum experience 3-5 years in a similar role or level of responsibility.
- Experienced in conducting AQL (Level 2.5 major, 4 Minor) inspections and compiling AQL and S4 reports.
- Code 8 Drivers licence
- Basic computer literacy and excel skills an advantage.
Competencies
- Strong communicator with good interpersonal skills
- Effectively communicates all quality problems by appropriate reporting and photographic means
- Able to deal with conflict situations when they arise ? High attention to detail ? High energy and drive
- AQL knowledge
- IT competence - Basic Microsoft office skills including Outlook, Excel Word
- Service orientated & results driven
- Ability to work independently
- Ability provide feedback
Deadline:31st August,2026
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Job Description
- We are seeking an experienced and technically grounded tax specialist to join our team and play a pivotal role in shaping tax compliance, strategy, and risk management across multiple jurisdictions.
- This role is ideal for a tax professional with demonstrated expertise in Direct, Indirect, or International tax, and who is ready to bridge the technical with the strategic, providing end-to-end solutions that support both statutory compliance and advisory excellence.
- If you are an experienced tax professional with demonstrable multi-disciplinary expertise intax, and wish to work at the intersection of technical delivery and strategic input, we invite you to bring your voice to our evolving tax narrative.
Key Responsibilities
- Assume ownership of complex corporate tax and VAT returns, as well as tax advisory deliverables across multiple jurisdictions.
- Deliver robust deferred tax calculations and prepare IFRS-aligned tax disclosures for financial reporting.
- Advise on cross-border tax matters, including effects of various transaction, transfer pricing, and international tax developments.
- Strengthen and embed tax controls, ensuring alignment with group governance objectives.
- Support internal tax audits, revenue authority engagements, and litigation processes.
- Contribute to board-level reporting, including risk management disclosures and statutory compliance reviews.
- Perform research of tax related matters affecting the Group for discussion at the Tax Forum.
This role provides a structured pathway for technical and professional growth, including:
- Contribute to a technical centre of excellence, leading subject matter research on key jurisdictions or tax types.
- Deliver technical training to internal stakeholders and broader finance teams.
- Lead cross-border tax consultations and engagements with group companies.
- Draft and refine tax policy notes, procedures, and internal guidance to uplift compliance maturity.
Qualifications and Experience
Education
- BCom degree with a postgraduate specialisation in Taxation or Accounting (e.g. Honours)
Experience
- Minimum 5–8 years’ relevant tax experience,
- Multi-jurisdictional or multi-disciplinary experience an advantage,
- Retail Industry experience would be advantageous.
Competencies
Skills
- Solid understanding of tax compliance and reporting processes, including a working knowledge of applicable tax legislation.
- Keen interest in tax accounting, Ability to build or review deferred tax schedules, analyse temporary differences, and apply tax rates accurately.
- Strong analytical thinking and attention to detail.
- Proficient in Microsoft Office (Outlook, Word, PowerPoint, Access), with advanced Excel skills essential.
Attributes
- Passionate about tax.
- Team-oriented with a collaborative mindset.
- Self-starter, highly motivated and able to manage tasks independently.
- Capable of working under pressure and meeting tight deadlines.
- Strong communication and organisational skills.
- Positive energy, professionalism, and a solution-driven approach.
Deadline:31st August,2026
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Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets Make over’s Know products of your counter and other houses Admin and paperwork Stock take and stock counts Housekeeping (i.e. keeping the counter clean) Liaise with Representatives Promotions and events
Qualifications and Experience
- Experience / Knowledge: 1 year experience working with cosmetic products Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
Deadline:31st August,2026
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Job Description
- We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.
Key Responsibilities
- Day-to-day running of the store
- Managing stock losses to make sure shrinkage is in line with the Company target
- Driving turnover to ensure daily, weekly and monthly targets are met
- Maintaining the visual appeal of the store
- Controlling expenses
- Provide world class customer service and ensure that customer needs are met
- Ensure recruitment, training, performance management and employee relations needs of staff are met
- Conducting daily, weekly and monthly check lists
- Make sure that staff adhere to the policies and procedures
- Conduct and supervise hanger counts
- Conducting regular spot checks at the service desk
- Conduct spot checks at the fitting rooms
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- 3-5 years’ experience in managing a fashion retail store
- Proven track record in successfully managing a fashion retail store
Competencies
Essential Competencies:
- Computer literate (Excel, Word)
Behavioral
- Excellent administration skills
- Good planning and organizational skills
- Strong leadership and motivational skills
- Customer Service Orientated
- Sales focused and target driven
- Ability to communicate effectively at all levels
Deadline:31st August,2026
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Job Description
- Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world class systems we are regarded as front-runners in this highly competitive environment.
- Truworths has an exciting opportunity for a Contracts Manager with Retail and Contracts experience.
- This role will be based at our head office in Cape Town.
Key Responsibilities
- Plan and manage project construction programme
- Prepare and manage project budget
- Ensure that all stores are built to the Company's standards
- Liaise with developers and project teams to ensure that the premises are developed in accordance with the agreed specification
- Survey proposed new sites and give feedback to Properties with respect to the extent of leasehold work required
- Give advice and assistance to Divisions with major repairs and maintenance issues
- Assist with the exportation of shopfitting elements from South Africa to relevant African countries
- Liaise with external energy consultants & internal store operations teams regarding the energy conservation initiatives in stores
- Prepare reports for the Board and various relevant committees relating to feedback of the energy conservation initiatives
- No direct reports at this stage
Qualifications and Experience
- Seeking candidates with experience as a Quality Surveyor and Project Manager
- Experience dealing with contractors etc.
- Ideally retail and shop fitting experience
- Matric and relevant qualifications
- 5 years min relevant recent working experience
- Retail project management experience in Africa and experience of managing projects on the ground, sourcing local contractors and materials etc.
- An understanding of exporting and shipping of shopfitting beyond the borders of South Africa
- An awareness of energy conservation options that are available in the retail environment
Competencies
- An understanding of exporting and shipping of shopfitting beyond the borders of South Africa
- An awareness of energy conservation options that are available in the retail environment
Deadline:28th August,2026
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Job Description
- Truworths is seeking a Menswear In-House Fit Model to support our Quality Assurance team at our Head Office in Cape Town. The successful candidate will be required to attend fitting sessions of sample garments.
- If you are interested and meet all the requirements, please submit a copy of your CV and measurements.
- Please note: Selection for this role is based strictly on body measurements. Applications will not be processed if measurements do not meet the criteria. Please measure yourself accurately before applying.
Key Responsibilities
- Attend scheduled fittings of menswear sample garments
- Work closely with the Quality Assurance and design teams during fit sessions
- Provide clear, constructive feedback on garment fit, comfort, and overall feel
- Maintain punctuality and availability for regular fittings
Qualifications and Experience
Applicants must meet the exact measurements below to be considered:
- Height: 178 cm
- Full Chest: 103 cm
- Full Natural Waist (narrowest point): 87 cm
- Full Seat / Lower Hip (widest point): 103 cm
Competencies
- Well groomed
- Equipped with excellent communication skills
- The confidence to give feedback of your impressions of garment fits and styling
- Possess the ability to juggle appointments and tasks, as well as work to deadlines in a demanding environment
- Computer literate
- An enthusiastic team player
Deadline:28th August,2026
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Job Description
- We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.
Key Responsibilities
- Day-to-day running of the store
- Managing stock losses to make sure shrinkage is in line with the Company target
- Driving turnover to ensure daily, weekly and monthly targets are met
- Maintaining the visual appeal of the store
- Controlling expenses
- Provide world class customer service and ensure that customer needs are met
- Ensure recruitment, training, performance management and employee relations needs of staff are met
- Conducting daily, weekly and monthly check lists
- Make sure that staff adhere to the policies and procedures
- Conduct and supervise hanger counts
- Conducting regular spot checks at the service desk
- Conduct spot checks at the fitting rooms
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- 3-5 years’ experience in managing a fashion retail store
- Proven track record in successfully managing a fashion retail store
Competencies
Essential Competencies:
- Computer literate (Excel, Word)
Behavioral
- Excellent administration skills
- Good planning and organizational skills
- Strong leadership and motivational skills
- Customer Service Orientated
- Sales focused and target driven
- Ability to communicate effectively at all levels
Deadline:3rd September,2026
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Job Description
- We have a job opportunity that has become available for a Quality Auditor based in Durban. We are looking for an energetic, hard-working team player who loves to learn and be challenged to join our dynamic team.
Key Responsibilities
- Quality auditing of goods at suppliers and processing houses
- Liaison with supplier and Garment Technologists on quality issues
- AQL reports completion to Truworths high standards
- Monitoring of quality issues arising at the supplier and mentoring for improvement.
- Data capturing all audits
- Able to manage workload and appointments
Qualifications and Experience
- Clothing manufacturing experience in a factory environment
- Minimum of 3-5 years quality auditing experience
- Code 8 Drivers license
Competencies
- Strong communicator with good interpersonal skills
- Effectively communicates all quality problems by appropriate reporting and photographic means
- Able to deal with conflict situations when they arise
- High attention to detail
- High energy and drive
- AQL knowledge
- IT competence Basic Microsoft office skills including Outlook, Excel Word
- Service orientated & results driven
- Ability to work independently
- Ability provide feedback
Deadline:31st August,2026
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Job Description
- We are looking for a person to look after and manage the day-to-day activities around the Groups fixed assets for Truworths. This person should be a self-starter, able to work methodically with excellent attention to detail. They must be able to work towards monthly deadlines.
Key Responsibilities
KEY RESPONSIBILITIES
Fixed Assets:
- Maintaining the depreciation and tax asset registers for all countries
- Addition of new capex items to the asset registers
- Liaising with the Truworths Contracts departments on all store Capex spend
- Preparation of the monthly reconciliation of the asset registers to the general ledger (Both in the local currency and ZAR translated)
- Reporting on Capex spend per project
- Assist in the review of the useful life of assets
- Month end close processes
- Assist auditors in all assets related queries
Other:
- Prepare fixed asset-related notes for Group AFS and all statutory AFS
- Assist auditors with all assets related AFS queries
- Complete Stats SA and SARB Stat Returns
- Capturing of banking details
- Process expense journals as required
- Process insurance invoices on iProc
- Assist with information required for annual insurance renewal
Qualifications and Experience
QUALIFICATIONS
EXPERIENCE / KNOWLEDGE
- Minimum of two/three years working experience. Preferably the experience will include Fixed Assets.
- Experience with Oracle Fixed Assets and General Ledger modules (Or a similar package) would be beneficial.
Competencies
TECHNICAL
Essential Competencies
- Good Excel knowledge
- Understanding of fixed assets and the requirements to manage and report on assets
- Strong financial accounting skills
Advantageous Competencies:
- Experience with Oracle Fixed Assets
BEHAVIOURAL (eg)
- Excellent communication skills
- Team Orientation
- Self-Starter
- Ability to deliver a high standard of work under pressure
- Highly self-motivated and driven.
- Attention to detail
Deadline:31st August,2026
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Job Description
- At Truworths, you'll find a dynamic business manufacturing environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Truworths currently has an exciting opportunity for a Grader in our Manufacturing division.
- The position is based at our Truworths Head Office in Cape Town.
Key Responsibilities
- Liaising with the Merchandisers Planners, Designers, Garments Technologists and Design Room Manager;
- To alter patterns on the Gerber system;
- Grade patterns on the Gerber system and produce in line with the production critical path;
- Pattern Digitising and creating production spec sheets;
- To produce markers in the most accurate and cost effective manner in line with the production critical path;
- Prioritise styles for grading in line with production plan;
- Liaising with the Department Head.
Qualifications and Experience
- Must have 5 years’ experience using Gerber;
- Minimum 1-2 years’ experience in similar role;
- Must have experience of working with fashion outerwear and Tailoring;
- Gerber and grading knowledge is needed.
Competencies
- Able to work successfully within a team to meet tight deadlines
- Excellent communication and organisational skills
Deadline:31st August,2026
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- We are currently seeking an experienced Properties Manager with strong retail exposure to join our Properties Department at the Truworths Head Office in Cape Town. Identifying new retail sites and expansion opportunities for Truworths Group brands in SA and neighbouring countries.
Key Responsibilities
- Negotiating on behalf of the Truworths Group to secure the best location in a mall, new retail development or town for all the Truworths Group brands.
- Collaborating with various teams to obtain inputs and feedback in respect of new store proposals.
- Preparing feasibility studies (i.e. regarding the viability of the store) including profiling each store to determine the market opportunity and which brands/departments should be included in the merchandise mix.
- Negotiating the terms and conditions of new store and office Heads of Agreement/leases.
- Timely renewal of existing leases.
- Ensuring compliance with agreed lease terms.
- Facilitating the resolution of maintenance issues in stores.
- Assisting with the resolution of account and lease queries from landlords.
Qualifications and Experience
- Tertiary degree not critical, but preferred (could be Financial, Legal, Property Management, etc.) Experience / Knowledge:
- At least 10 years’ experience either in a property development role (retail development preferred) or a retail property management role.
Competencies
- Strong negotiation skills
- Proven ability to work well under pressure
- Good written and verbal communication skills
- High attention to detail
- Ability to understand and negotiate lease terms and lease agreements
- Solution-oriented
- Resourceful and able to work independently
- Excellent time management and task prioritisation skills
- Self-disciplined and self-motivated
- Numerate ability and understanding of retail property principles and feasibilities
- Computer literate
Deadline:4th September,2026
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- This role is being shaped with the right person in mind. Our finance function is evolving, and the successful candidate will play a meaningful part in shaping what the finance function looks like as it evolves.
- This role is suited to a qualified CA(SA) who has trained at a large audit firm and is intentionally moving into a position that combines technical depth, commercial engagement, and operational ownership. If you are looking to build lasting depth and credibility within a listed group, rather than rotate quickly between roles - this is worth your attention.
Key Responsibilities
- The Finance Manager will operate across multiple areas of the finance function, contributing to core financial reporting processes and broader commercial and operational activities. This is not a purely reporting role. It requires ownership, sound judgement, and the ability to engage meaningfully beyond the numbers.
- As the structure of the finance function evolves, so too may the shape of this role. We are looking for someone who is adaptable, commercially grounded, and willing to grow into expanded responsibility as the organisation develops.
Key areas of involvement include (but are not limited to):
- Financial reporting and month-end / year-end processes within a listed company environment Review and oversight of financial information to ensure accuracy, integrity, and compliance Supporting external audit processes and engaging directly with auditors Financial controls, governance, and adherence to regulatory and listing requirements Providing financial analysis and insight to management and key stakeholders to support decision-making Participation in ad hoc projects, process improvements, and cross-functional initiatives Management, mentoring, and development of finance team members
Qualifications and Experience
- Qualified CA(SA) Articles completed at one of the large audit firms Minimum of 2+ years post-articles experience Experience within a listed company environment, or strong exposure to listed clients, would be advantageous Demonstrated people, process, or workflow management experience Solid grounding in financial reporting, controls, and professional standards Demonstrated progression and increasing responsibility post-articles
Competencies
- Comfortable with ambiguity — able to define and build a role, not just fill one
- Able to shift between detail and big-picture thinking without losing control of either
- Takes issues through to resolution rather than escalating prematurely
- Operates with discipline and accountability in a deadline-driven environment
- Engages confidently with both finance and non-finance stakeholders
- Pragmatic and commercially grounded, with a strong sense of professional judgement
- High level of integrity, accuracy, and respect for governance and controls
Deadline:31st August,2026
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Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience
Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
Deadline:31st August,2026
go to method of application »
Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience
Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
Deadline:3rd September,2026
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- Truworths is seeking a Properties Financial Accountant to play a pivotal role within our Properties Department. This role is critical to ensuring the accuracy, integrity, and smooth management of all property-related financial transactions across multiple group companies. In this dynamic position, you will take ownership of key processes such as rent book management, reconciliations, budgeting, and financial reporting, while working closely with both finance and property stakeholders. If you thrive in a fast-paced environment, have a passion for accuracy, and enjoy working at the intersection of finance and property operations, this could be the ideal opportunity for you.
Key Responsibilities
Rent Book and Utilities Verification:
- Verify accuracy of monthly rent books across all group companies and sign off payment on completion of all verification processes.
- Review and verify accuracy of lease renewal schedules.
- Check and record reasons for month-to-month variances in rental charges.
- Review and verify weekly ad hoc payment batches for variable charges (electricity, water, effluent, refuse etc.) against invoices and meter reading slips.
- Verify total spend per company to ensure each entity is paying correctly.
- Match bank confirmations to reports generated by the company’s in-house property management system (TPS).
Rates Verification:
- Review and verify municipal accounts and ensure accuracy of landlord rates calculations; query and resolve discrepancies directly with landlords.
- Authorise rates increases on TPS and retain electronic copies of all current and past calculations.
- Proactively engage landlords to submit rates increase calculations timeously.
- Coach and support team members to resolve complex rates calculations and queries.
Landlord Reconciliations:
- Oversee reconciliation of landlord statements and accounts, ensuring reconciliations are accurate and up to date.
- Raise and escalate queries to management level on the landlord side and ensure prompt resolution of problem accounts.
- Conduct regular sessions with team members to address and clear difficult landlord reconciliation matters.
- Monitor and reduce outstanding reconciliations on an ongoing basis.
Month-end Accounting:
- Prepare monthly journals for all group companies, including turnover accruals, bank journals, cost centre splits and verification of back charges (rates, electricity, etc.).
- Prepare and maintain all property-related GL accounts.
- Ensure all month-end tasks are completed accurately and within required deadlines.
Budgeting: Company Rentals and Variable Charges:
- Prepare annual budgets for all rental and related costs across all group companies.
- Gather, apply and verify all required data inputs for initial and final budget preparation.
- Prepare manual budgets for non-TPS captured charges (e.g. Head Office, 75 on Plein, YDE).
- Manage the budgeting for generator and diesel costs.
- Analyse and report on out-of-line variances.
Sub-Tenant Accounts
- Review and verify accuracy of monthly invoices.
- Review and verify accuracy of monthly statements.
- Review and verify accuracy of annual Rates increases/decreases.
- Review and verify accuracy of the annual CID levy increases/decreases.
- Provide support in respect of all sub-tenant matters and queries.
Water Usage Reporting:
- Prepare quarterly reports in respect of all metered water charges (across all companies).
- Calculate water consumption (kilolitres) in leased premises with meter reading details.
- Verify the total extent (square meterage) of leased premises with meter readings details.
Ad hoc Assistance:
- Provide support in respect of monthly IFRS16 charges.
- Prepare and maintain a monthly list of all new and closed stores.
- Prepare and complete various property-related reports.
- Attend to ad hoc projects (as they present themselves).
Qualifications and Experience
- Relevant tertiary qualification in finance, accounting or a related field (BCom, BTech, National Diploma or equivalent).
- Minimum Grade 12 with a strong numerical background will be considered alongside equivalent work experience.
- Minimum 3 to 5 years' experience in an accounting or property finance environment.
- Proven exposure to utility verification, rates processes and municipal billings.
- Strong understanding of lease accounting flows, debtors/creditors, accruals, VAT principles and reconciliations.
- Experience in a multi-entity or group company environment will be advantageous.
- Strong computer skills (Microsoft Office / Excel skills), including proficiency with large volumes of financial data.
- Experience with property management or ERP systems (Oracle or similar).
- Ability to learn new systems quickly and adapt to evolving processes.
- Competency in preparing journals, reconciliations, budgets and GL accounts.
Competencies
Behavioural Competencies:
- Exceptional attention to detail and commitment to accuracy across high volumes of transactions.
- Strong analytical and problem-solving skills with the ability to work independently and make sound decisions.
- Excellent planning and organisational skills; ability to manage and meet multiple deadlines simultaneously.
- High degree of initiative; proactive, self-starting and able to anticipate requirements.
- Strong interpersonal and communication skills, both written and verbal.
- High stress tolerance and ability to perform consistently under pressure.
- Resilience and adaptability in a dynamic, fast paced finance environment.
- High degree of integrity, trustworthiness and professional accountability.
- Collaborative team player who is willing to support and coach colleagues.
Deadline:4th September,2026
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Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience
Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
Deadline:3rd September,2026
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Key Responsibilities
- Auditing of stores
- Attending stocktakes
- Conducting investigations
Qualifications and Experience
- Minimum 3yrs retail experience, specifically in Store Management and Administration, but preferably Area Management
OR
- Experience in Internal Auditing
- An understanding of basic Audit methodologies
- Good analytical and numerical skills
- Computer literate (word, excel, etc.)
- Degree/Diploma in Commerce/Internal Auditing preferable
- Report writing skills essential
- Must have valid driver’s license, their own vehicle and be able to travel away from home +- 1 week per month
Competencies
- Strong planning, administrative and organisational skills
- Good verbal and written communication skills
Deadline:5th September,2026
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Key Responsibilities:
- Lead fit sessions from initial sample through to final production.
- Ensuring clear and concise fit comments are communicated to suppliers or factories.
- Work closely with the Buying team to support the fit development process from a technical perspective.
- Involvement in the onboarding and mentoring of new suppliers regarding technical standards.
- Management of the supply base; developing suppliers to become strategic partners to the Truworths brand.
- To have an understanding of current regulations, legislation and standards relating to all aspects of clothing manufacture.
Qualifications and Experience
Experience / Knowledge:
- Three or more years in a similar position advantageous.
- Manufacturing / Pattern making background advantageous.
- Some exposure to Men’s Formal and Casual Wear advantageous.
- Solid garment manufacturing knowledge.
- Solid clothing raw materials.
- Be able to manage wearer trials with the aim of improving fit and grading.
- Manage workload in an organized and timely manner.
- Involvement in the drafting and implementation of QA standards manuals.
- Handle quality queries with suppliers and customers.
- Ability to evaluate suppliers’ manufacturing facilities and report on findings.
- Ability to travel to overseas suppliers.
Competencies
Technical & Professional
- Strong understanding of manufacturing workflows and quality management systems
- Working knowledge of patterns and grading
- Sound AQL knowledge
- High attention to detail and accuracy
Behavioural
- Strong communication and interpersonal skills
- Ability to clearly communicate quality issues using reports and photographs
- Solution-driven, proactive problem solver
- Ability to manage conflict and difficult conversations constructively
- Self-motivated and able to work independently
- Service-oriented and results-driven
- Effective team player with high energy and drive
- Able to give and receive constructive feedback
Deadline:28th August,2026
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Job Description
- We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.
Key Responsibilities
- Day-to-day running of the store
- Managing stock losses to make sure shrinkage is in line with the Company target
- Driving turnover to ensure daily, weekly and monthly targets are met
- Maintaining the visual appeal of the store
- Controlling expenses
- Provide world class customer service and ensure that customer needs are met
- Ensure recruitment, training, performance management and employee relations needs of staff are met
- Conducting daily, weekly and monthly check lists
- Make sure that staff adhere to the policies and procedures
- Conduct and supervise hanger counts
- Conducting regular spot checks at the service desk
- Conduct spot checks at the fitting rooms
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- 3-5 years’ experience in managing a fashion retail store
- Proven track record in successfully managing a fashion retail store
Competencies
Essential Competencies:
- Computer literate (Excel, Word)
Behavioral
- Excellent administration skills
- Good planning and organizational skills
- Strong leadership and motivational skills
- Customer Service Orientated
- Sales focused and target driven
- Ability to communicate effectively at all levels
Deadline:3rd September,2026
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- The Continuous Improvement Officer is an execution-focused role responsible for driving day-to-day operational improvements across the DC. You will apply Lean tools, support supervisors with structured improvement plans, track operational performance metrics, and lead small-scale CI initiatives from identification through to implementation.
- This role requires strong floor presence, operational credibility, and the ability to turn data and observation into actionable improvements.
Key Responsibilities
- Lead and facilitate Kaizen events, 5S programmes, and standard work initiatives across DC functions (receiving, put-away, picking, audit, shipping).
- Apply Lean tools including 5S, visual management, standard work documentation, and root cause analysis (5 Whys, fishbone) to identify and resolve inefficiencies.
- Document current-state and future-state process maps for improvement projects.
- Support supervisors in drafting and implementing floor-level improvement plans.
- Drive and sustain a culture of continuous improvement at team and supervisor level.
- Identify performance trends and surface root causes to the Operations Manager with clear supporting data.
- Maintain an improvement register documenting each initiative: baseline measurement, change implemented, and quantified outcome. This register is a required output and forms part of performance assessment.
- Monitor productivity at team and individual level in order to flag anomalies to operations managers with supporting data.
- Participate in time observations to support productivity benchmarking.
- Provide input to scheduling and staffing planning by identifying bottlenecks or capacity constraints visible from improvement activity.
- Write and maintain SOPs for processes that have been improved or standardised.
- Train DC staff and supervisors on new or revised processes and standards.
- Support supervisors with performance coaching tools and structured feedback frameworks for improvement-related behaviour change.
- Monitor adoption and compliance with new SOPs; escalate persistent non-adoption to the Operations Manager.
- Extract and manipulate data from the WMS/WES/APEX/BI to support improvement analysis.
- Assist with user-level testing of system changes prior to deployment, specifically testing against operational processes.
- Flag process-system misalignments to the Operations Manager and Systems Administrator for resolution.
Qualifications and Experience
- National Diploma or Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering Technology, or Operations Management.
- Lean / Six Sigma Green Belt (desirable, not required at entry).
- 3–5 years in a Distribution Centre, warehouse, or logistics operations environment.
- Demonstrated exposure to Lean tools (5S, standard work, Kaizen, visual management) in a live operational setting.
- Experience supporting or coaching supervisors in an operations improvement context.
- Advanced Excel: pivot tables, VLOOKUP-level data manipulation, and basic performance tracking tools.
- Working familiarity with at least one WMS platform (user-level access; not configuration or development).
- Worked with reporting tools such as Apex/PowerBI.
- MS Office proficiency.
Competencies
- Able to work alongside and influence warehouse floor staff and supervisors in a high-pressure, shift-based environment. Builds trust through consistency and follow-through, not seniority.
- Can extract meaning from operational data, identify patterns in KPI trends, and present a clear improvement case to an operations manager without over-engineering the analysis.
- Translates improvement findings into plain language. Can write a usable SOP, brief a supervisor group, and support floor staff through a process change without causing resistance or confusion.
Deadline:28th August,2026
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Job Description
- Skilled in creating traditional hard copy patterns on a variety of ladieswear product as well as experience in working with an automated pattern making system ie: Gerber or Lectra
- Able to create high volume based production ready patterns
- Excellent ability to translate merchandiser / designer brief from technical pack to final pattern and sample
- Be able to engage comfortably with both the design team and sample room team
- Instruct sample machinists fluently on all technical make up points of samples
- Technically understand and execute alteration changes and styling comments as supplied after sample submission to buyers fit review meeting
- Advise production on any technical queries
- Skilled in all types of ladies fashion fabrics and the translating of these fabrics into fashion garment, also able to combine fabric types (combo’s)
- Create and supply detailed positioning makers or required templates
- Ability and skill to work with outsourced services ie: Pleating / ruching / embroidery / placement printing / washing and denim finishing processes
- Be able to problem solve and advise on all technical aspects
- Have the ability to work with an understanding of cost / fabric rating parameters
Key Responsibilities
- Skilled in creating traditional hard copy patterns on a variety of ladieswear product as well as experience in working with an automated pattern making system ie: Gerber or Lectra
- Able to create high volume based production ready patterns
- Excellent ability to translate merchandiser / designer brief from technical pack to final pattern and sample
- Be able to engage comfortably with both the design team and sample room team
- Instruct sample machinists fluently on all technical make up points of samples
- Technically understand and execute alteration changes and styling comments as supplied after sample submission to buyers fit review meeting
- Advise production on any technical queries
- Skilled in all types of ladies fashion fabrics and the translating of these fabrics into fashion garment, also able to combine fabric types (combo’s)
- Create and supply detailed positioning makers or required templates
- Ability and skill to work with outsourced services ie: Pleating / ruching / embroidery / placement printing / washing and denim finishing processes
- Be able to problem solve and advise on all technical aspects
- Have the ability to work with an understanding of cost / fabric rating parameters
Qualifications and Experience
- Must have a broad exposure in pattern making on all types of ladies wear products including: Dresses / Skirts / Blouses / Casual wear / Pants / Jackets and Coats
- Minimum of 7 years experience within a similar volume based business
- A consistent and methodical approach to pattern creation
- Applicant to have completed a successful course in pattern making and computerised pattern making and show relative experience
- Be able to successfully contribute in a fast paced environment
- Have the ability to communicate fluently with all parties within a high volume based fashion retail business
Competencies
- Ladieswear patternmaking experience - Technical
- Good communication skills
- Be able to work in a fast-paced environment
- Systematic and methodical approach
Deadline:31st August,2026
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Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience
Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
Deadline:3rd September,2026
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Job Description
- We are looking for an experienced Admin Manager with excellent planning and organisational skills. This person is detail orientated and passionate about controlling expenses and managing risk. The incumbent will also be responsible for planning and scheduling staff as well as some Recruitment, IR, Training and Performance Management.
Key Responsibilities
- Day-to-day running of the store
- Conducting daily, weekly and monthly admin checks
- Make sure that staff adhere to the policies and procedures
- Update the Administration manual with any procedural releases
- Do follow ups on Daily Management Reports
- Update notice boards
- Conduct and Supervise hanger counts
- Conducting regular spot checks at the service desk
- Conduct spot checks at the fitting room
- Staff planning
- Blue cube scheduling and over rides
- Closing the pay period on blue
- Controlling expenses
- Ensuring that staff works in a healthy and safe environment
- Staff training
- Driving promotions in the store
- Alarm test
- Fire evacuation drills
- Refuse checking
- Daily meetings with staff
- Conducting PDD with staff
- Recruiting weekly flexi timers
- Implementing IR discipline appraisals
Qualifications and Experience
Experience / Knowledge:
- 3-5 years’ experience in a similar role
- Previous store management experience
- Computer literacy and excellent admin skills
- Numerical and analytical skills
- Performance management and IR skills
- Good knowledge of MBP and fashion focused
- Good interviewing, recruitment and training skills
Competencies
- Retail business acumen and target driven
- Good planning and organisational skills
- Strong leadership and motivational skills
- Good people skills and customer relations
- Security conscious and self-motivated
Deadline:3rd September,2026
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Job Description
- We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.
Key Responsibilities
- Day-to-day running of the store
- Managing stock losses to make sure shrinkage is in line with the Company target
- Driving turnover to ensure daily, weekly and monthly targets are met
- Maintaining the visual appeal of the store
- Controlling expenses
- Provide world class customer service and ensure that customer needs are met
- Ensure recruitment, training, performance management and employee relations needs of staff are met
- Conducting daily, weekly and monthly check lists
- Make sure that staff adhere to the policies and procedures
- Conduct and supervise hanger counts
- Conducting regular spot checks at the service desk
- Conduct spot checks at the fitting rooms
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- 3-5 years’ experience in managing a fashion retail store
- Proven track record in successfully managing a fashion retail store
Competencies
Essential Competencies:
- Computer literate (Excel, Word)
Behavioral
- Excellent administration skills
- Good planning and organizational skills
- Strong leadership and motivational skills
- Customer Service Orientated
- Sales focused and target driven
- Ability to communicate effectively at all levels
Deadline:31st August,2026
go to method of application »
Job Description
- We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.
Key Responsibilities
- Day-to-day running of the store
- Managing stock losses to make sure shrinkage is in line with the Company target
- Driving turnover to ensure daily, weekly and monthly targets are met
- Maintaining the visual appeal of the store
- Controlling expenses
- Provide world class customer service and ensure that customer needs are met
- Ensure recruitment, training, performance management and employee relations needs of staff are met
- Conducting daily, weekly and monthly check lists
- Make sure that staff adhere to the policies and procedures
- Conduct and supervise hanger counts
- Conducting regular spot checks at the service desk
- Conduct spot checks at the fitting rooms
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- 3-5 years’ experience in managing a fashion retail store
- Proven track record in successfully managing a fashion retail store
Competencies
Essential Competencies:
- Computer literate (Excel, Word)
Behavioral
- Excellent administration skills
- Good planning and organizational skills
- Strong leadership and motivational skills
- Customer Service Orientated
- Sales focused and target driven
- Ability to communicate effectively at all levels
Deadline:3rd September,2026
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Key Responsibilities
This fixed-term contract opportunity is based at the Truworths Head Office in Cape Town. The successful candidate will work closely with Truworths stores, IT teams, Distribution Centre teams and logistics partners. The role includes the following responsibilities:
- Accurately calculate, analyse and report stock-take results using the system and Excel.
- Ensure essential stock control practices and principles are followed and adhered to.
- Ensure all stock-related information is reported accurately and in a timely manner on the system and in Excel.
- Plan, co-ordinate, analyse and report on stock takes across the business.
- Assist with daily, weekly and monthly reporting in Excel, including VLOOKUPs, pivot tables and tables.
- Resolve stock-related queries from stores, Head Office, Distribution Centre teams and logistics partners.
- Follow up on outstanding stock deliveries to all locations, including Head Office and stores.
- Analyse administrative, policy and procedure documents on a daily basis.
- Develop, implement and communicate sound administrative procedures to stores.
- Complete stock control month-end, financial and year-end balancing in Excel.
Qualifications and Experience
Qualifications
- Matric.
- A BCom level tertiary qualification will be advantageous.
Experience / Knowledge
- Advanced Excel skills, including formulas and pivot charts.
- Knowledge of stock inventory systems, including Retek, will be advantageous.
- Strong administrative skills and experience will be advantageous.
- Experience in troubleshooting and problem-solving techniques.
- Personable, enthusiastic and resilient, with a strong commitment to business and user satisfaction.
- Adaptable and able to work under pressure while thinking on your feet.
- Strong planning, organising and time-management skills.
- Excellent verbal communication and interpersonal skills across all levels.
- Committed, energetic and able to work well within a team.
- Experience in a retail Head Office stock role, warehouse environment or logistics environment.
Competencies
Technical Competencies
- Advanced Excel skills.
- Administrative skills.
Behavioural Competencies
- Analytical thinking.
- Problem-solving ability.
- Customer-focused and service-oriented approach.
- Strong communication skills.
- Tenacity.
- Effective time management.
- Ability to work independently and as part of a team.
Deadline:31st August,2026
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- An exciting opportunity exists for a Senior Head Office Internal Auditor to join the Group Internal Audit function at one of South Africa’s leading fashion retailers. This role provides exposure to both South African and UK entities within the Group and offers the opportunity to contribute meaningfully to strengthening governance, risk management, and internal controls across a complex retail environment.
- This role is suited to an experienced Internal Auditor who demonstrates strong professional judgement, accountability, and consistency, and who is motivated by delivering insightful, value-adding audit outcomes. The position offers ownership of impactful work, depth of exposure, and the opportunity to partner with diverse stakeholders across the business.
Key Responsibilities
Audit Execution & Risk Assessment
- Execute risk-based operational and financial audits across business units, processes, and systems in line with the IIA Standards.
- Evaluate the design, implementation, and operating effectiveness of internal controls across financial and operational processes, including substantive and analytical testing using appropriate audit techniques and professional judgement.
- Identify control weaknesses, root causes, and opportunities for process and risk improvement.
Insight, Reporting & Stakeholder Engagement
- Prepare clear, well-structured audit reports that communicate findings, root causes and risks.
- Engage with management at various levels to discuss findings, agree on action plans, and influence sustainable improvements.
- Provide independent, value-adding advisory input on risk, controls, and process improvements, acting as a trusted partner to management while maintaining audit independence.
- Assist with oversight of the follow-up process by monitoring audit issue resolution, engaging stakeholders, and reporting on the status of agreed follow-up actions.
Risk & Continuous Improvement
- Apply a solid understanding of enterprise and operational risks, particularly within a retail environment.
- Contribute to continuous improvement of audit methodologies, tools, and approaches.
- Where applicable, leverage data analysis or automated techniques to enhance audit effectiveness and efficiency.
Qualifications and Experience
- Relevant B-degree
- Professional certification (i.e. CIA) is advantageous.
- Minimum 5 years of Internal Audit experience.
- Experience in managing audit timelines and deliverables end-to-end.
- Business process exposure and performing end-to-end risk-based audits independently are critical.
- Experience in auditing the Finance Department or processes would be advantageous.
- Internal Audit experience and Retail experience would be advantageous.
- Good analytical and problem-solving skills.
- Exposure to, or experience using, data analysis tools (i.e. SQL, ACL, Power BI) would be advantageous.
Competencies
- Attention to detail is essential
- Excellent verbal and written communication skills
- Analytical thinking and sound problem-solving
- Influencing and persuading
- Sound computer skills
Deadline:30th August,2026
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Job Description
- The E-commerce Merchandiser is responsible for managing and optimising the online shopping experience, ensuring product is presented, discoverable, and personalised in a way that drives conversion and revenue. The role owns website content, search and navigation, personalisation, and A/B testing.
Key Responsibilities
- Manage and update web content across the site, ensuring accuracy, consistency, and timely publishing.
- Manage personalisation and web layering using Bloomreach Engage to tailor customer experiences by segment.
- Plan, set up, and manage A/B tests on the website using Bloomreach Engage, analysing results and making data-led recommendations.
- Manage and optimise product recommendation widgets using Bloomreach Engage.
- Boost and bury products in search and category listings
- Create and maintain trend pages to support campaigns and seasonal merchandising.
- Curate product ranges across categories, ensuring commercial and editorial coherence.
- Manage facets and filters to optimise product discoverability and browsing experience, with an awareness of the SEO impact of category and filter structuring.
- Manage on-site search performance and merchandising rules to ensure relevant, high-converting results.
- Ensure promotions, markdowns, and pricing changes are reflected accurately and merchandised appropriately on-site.
Qualifications and Experience
- Degree in Marketing
- Minimum of 2 years proven experience working on an e-commerce website, ideally within fashion or retail.
- Experience working within a CMS.
- Bloomreach experience advantageous.
Competencies
- Good understanding of SEO principles.
- Excellent written and spoken communication skills.
- Meticulous attention to detail.
- Works well under pressure and manages competing priorities effectively.
- Enjoys technical challenges and embraces new technology and tools.
- Able to understand a desired outcome and run with it; takes ownership and responsibility for their work
Deadline:28th August,2026
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Job Description
- Our Customer Services department requires a supervisor with a real passion for retail and commitment to a high level of customer service, to work in our Ecommerce team. The purpose of this role is to ensure the day to day management of a team of agents and to drive excellent service delivery through coaching and team engagement.
Key Responsibilities
- Motivate agents to achieve team / business goals
- Identify training needs, sharing these with the Department manager and Training team
- Be a subject matter expert supporting and facilitating training sessions with team members
- Recognize and acknowledge high performance and accomplishments
- Ensure that all behaviours are addressed immediately
- Communicates information in a timely, accurate and understood manner to all team members
- Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
- Ensure regular feedback is given to Agents with regards to action plans that have been set
- Ensure all relevant business communications are communicated to the team as and when required Resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to achieve
- Drive teams performance on systems and all metrics
- Track and accurately update operational performance files for agents on a weekly basis
- Compiling and sending reports as required by the business for relevant updates
Qualifications and Experience
- Proven work experience as a team leader or supervisor, within a customer service / call centre environment
- In-depth knowledge of Call Centre performance metrics, standards and best practice
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Matric qualification essential
- Basic ‘Vision-Nexus’ experience will be advantageous
- Availability and willingness to work overtime/public holidays where required by the business
- Excellent level of proficiency in written & spoken English
- UK call centre experience advantageous
Competencies
- Customer Focus
- Adaptability & Flexibility
- Quality Focus
- Problem Solving Ability
- Coaching
- Conflict Resolution
- Decision-Making Ability
Deadline:4th September,2026
Method of Application
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