Fresh Jobs at Vector Logistics

Job Purpose

• Vector Logistics is seeking to employ an experienced District Sales and Merchandising Manager to implement appropriate solutions in the form of value propositions to meet or exceed all sales goals, performance quotas and process expectations in the assigned area.

Key Responsibilities

Sales Management:

• Develop and execute the area sales strategy as aligned to the regional strategy.
• Generate leads regarding prospective contract opportunities and, together with the Regional sales Manager, drive deal closure.
• Drive the area contribution to strategic and operational target achievement.
• Contribute to accurate area sales (volume and product) forecasting and ensure alignment to and input into the regional and national planning processes.
• Track area competitor activity and performance.
• Develop, implement, and manage area marketing objectives.
• Drive horizontal and vertical growth opportunities.
• Constantly analyse statistics regarding the number of sales made in a given time period, the resulting profits, and the need for new clients and products.
• Coordinate sales team promotional activities across the area.

Customer Relationship Management:

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognising new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather area market intelligence on national accounts and key regional accounts.
• Manage and coordinate area resources in line with customer plans in order to achieve strategic objectives (call planners etc).
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management:

•  Address area stock availability issues with depots.
• Oversee the area order taking process.

Budget Management:

• Drive the achievement of the area sales budgets in terms of volume.
• Control area sales costs.

Area Team Management:

• Ensure the sales team creates demand pull.
• Plan and schedule team training and monitor impact on performance.
• Organise and direct the area team towards the achievement of its targets and together with the team, identify sales goals, create, and implement strategies, and evaluate performance.
• Accomplish area sales goals by orienting, instructing, assigning, scheduling, counselling, and disciplining staff.
• Address the job expectations of staff.
• Plan, supervise, evaluate job contributions, and provide regular feedback.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Ensure the accurate recording and maintenance of all employee information.
• Manage delivery against talent management action plans.
• Clarify roles and responsibilities for subordinates.
• Complete skills and competency matrices for all subordinates.
• Formulate/update job profiles for all subordinate jobs.
• Coach and mentor subordinates and potential successors.
• Develop and drive the training strategy.
• Develop and drive progression and career paths for subordinates.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Degree in management, business administration and/or marketing.
• Valid Code EB driver’s license.
• 3 to 5 years' experience in a marketing and sales function that includes coordinating sales teams and managing complex and/or significant customer relationships.

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Job Purpose

• To oversee the safe receipt, storage, retrieval and timely dispatch of goods for PSD / CSD, thereby meeting customer service levels and reducing costs.

Key Responsibilities

Strategy Execution

• Work closely with the Warehouse Manager and/or Logistics Manager and the transport management team to ensure the delivery of an integrated supply chain benefit and strategic target achievement.
• Drive the implementation of improvements in PSD / CSD warehouse operations to achieve significant gains in efficiency.
• Ensure the implementation of warehouse best operating practices and standardized procedures / practices throughout the warehouse.
• Manage the system for keeping PSD / CSD stock control systems up to date and plan future capacity requirements based on forward planning.

Operations Management

• Control and monitor PSD / CSD inventory levels and replenishment processes.
• Maintain the physical condition of the warehouse(s) by planning and implementing new design layouts in conjunction with the Warehouse Manager / Logistics Manager; inspecting facilities and equipment; issuing work orders for repair and requisitions for replacement.
• Manage PSD / CSD operational requirements by deploying warehouse operational and administrative employees and following up on work results.
• Continuously consider cost reducing strategies over all activities of the warehouse.
• Manage the housekeeping of the warehouse(s) and surrounding area.
• Plan the arrangement of goods within the warehouse and ensure special requirements for certain stock, such as chilled goods or fragile products are met.
• Manage the system of picking, checking and loading to ensure productivity and compliance targets are met.
• Ensures that all tasks, activities and operations that are carried out on the day shift are coordinated with night duties and activities.
• Effectively and in a timely manner communicate with the Logistics Manager and Warehouse Manager regarding any issues, exceptions or problems occurring on the nightshift that warrant their attention.
• Ensure customer orders are filled and placed on trucks in the proper order as described in the loading procedures.
• Ensure that all orders leaving the warehouse are correctly packed and damage free.
• Manage the execution of the transport plan for PSD / CSD.
• Oversee returns and the document process back into SAP.
• Perform regular system health checks regarding replenishments, transfers, returns not completed.

Warehouse Administration Management

• Oversee the warehouse administration, ensuring that all goods receipting and issuing documents are accurately and promptly processed.
• Monitor the warehouse billing status.
• Ensure computerized administration and automated storage and retrieval systems are accurately maintained.
• Analyze and provide the inventory report, IN/OUT status report, dead stock report, goods age report, consumption report, manpower status report to the Logistics Manager.
• Audit daily labor and billing reports.

Warehouse Maintenance Management

• Oversee the planned and unplanned maintenance of warehouse equipment.

Customers Service Level Management

• Resolve issues encountered around damaged or short stock.

Risk Management

• Ensure ISO compliance throughout the warehouse(s), including health and safety and food safety.
• Conduct daily health inspections and risk compliance inspections incorporating:
• Forklift inspections.
• Lighting inspections.
• Reach truck inspections.
• Facility inspections.
• Damaged stock.
• Participate in the risk committee and in HIRA work studies.
• Ensure warehouse compliance with all national and provincial legislation and regulations, international SHERQ standards and with company policy.
• Ensure the safeguarding of warehouse operations and contents by establishing and monitoring security procedures and protocols.

Team Management

• Monitor team performance and provide regular performance feedback.
• Coach and support the team where necessary to achieve objectives.
• Lead the team towards meeting the strategy and targets through regular communication and utilization of the full organizational talent management tool set.
• Address poor performance in individuals and teams in accordance with company policy and the relevant legislation.
• Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.

KPI’s

• Picking, checking and loading efficiencies.
• Health and safety compliance.
• Billing status.
• System accuracy.
• Warehouse layout.

Key Relationships

Internal

• Transport team.
• Broader planning team.
• SHEQ and risk management.
• Finance administration team.

External

• Customers.
• Transport contractors.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• 4 - 6 years’ experience in a warehouse environment, 3 of which in a Supervisory / Team Leader position.
• National Diploma in Warehouse/Logistics Management.
• Valid Code EB drivers’ license.

Skills and Competencies

• Behavior Standards.
• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge change.
• Take accountability for results and people.

Knowledge

• Stock control principles and tools.
• Inbound, outbound and stock handling practices.
• SHEQ legislation and ISO standards.
• Warehouse management.

Skills

• System skills (SAP MM and BW, MS Office skills prerequisite).
• Verbal and written communication.
• Computer literacy.
• Interpersonal.
• Logical thinking.
• Analytical thinking.
• Numeracy.
• Organizational awareness.

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Job Purpose

• To be an effective sales and merchandising agent to retail, franchise and wholesale customers by maintaining regular contact and providing relevant solutions based on a clear understanding of the Customer's business, the macro environment and the principal's products.

Key Responsibilities

Customer Engagement

• Where not defined, establish an effective route plan to achieve maximum call rate efficiencies each day for the month.
• Conduct research, preparation and planning to achieve the relevant objectives for both Vector and the customer.

This includes:

• Analysis of the customer’s micro (business objectives, operational capacity, storage facilities, wastage etc) and macro environment (trends, competitors, economic climate etc).
• Analysis of Principal products and capabilities so that the right solutions can be matched to the gaps or opportunities found in the customer analysis.
• Execute Principal priorities for the month.
• Ensure successful promotional compliance and implementation.
• Revert on stores that are non-compliant re promotional activities.
• Securing the necessary resources to demonstrate to the customer the relevant solution (e.g. products needed for demonstrations, financial tools, product brochures etc.)
• Based on the above analysis, put together a monthly planner that shows potential revenue and new line listings, by customer, to deliver against set targets. Where relevant use the IT system to assist in monthly planning.
• In call, follow up previous sold solutions and present new opportunities based on real insight from the research and analysis done.
• Take orders of new line listings and other relevant solution products.
• Launch new products into assigned customers.
• Conduct planned promotions with assigned customers.
• Drive volume deals or deals provided by Principal key accounts managers with assigned customers.

Feedback

• Provide quality feedback to the supply chain and other relevant functions when required as well as when there is pertinent information (i.e. competitor activity).

Customer Relationship Management

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather area market intelligence.
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management

• Address area stock availability issues with depots.
• Oversee the area order taking and waste management process.
• Achieve New Product Development (NPD) & Depth of Distribution (DOD) target within 8 weeks of launch in line with the project plan and provide feedback on non-compliant stores.
• Ensure that you implement a daily pre-call planning schedule with clear objective that you need to achieve the following day on stores you need to visit.
• Pre-Call planning document should always be with you and be able to present to your manager or principal on request.

Managing short-dated stock

• Analyse monthly queries and complaints (QNC) report on short-dated stock.
• Provide your regional sales manager with monthly feedback.
• Zero expired stock to be found on shelf.
• Ensure your staff log short-dated stock within the principal requirements.

Team Coordination and Self-Management

• Champion training and development of self and others through utilizing available training opportunities.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Support and drive the business core values.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
• Call on customers as per the defined cluster list and adhere to Service Level Agreement (SLA) of 80% collage.
• Management and control of capital and operating costs and all immoveable and moveable assets within the scope of responsibility.
• Utilize Power BI reports to your advantage in terms of stock management, sales target and returns.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Budget Management

• Drive the achievement of the area sales budgets in terms of volume.

District Team Supervision

• Supervise merchandisers in respective stores by checking daily attendance, shelf health adherence and all tasks loaded on Handheld Technology (HHT) is captured as per deadline requirements.
• Effective management of company cell phones and monthly reporting and feedback on any losses.
• Facilitate staff leave requests and general time management issues in line with organizational deliverables and standards.

KPI’s

• Time to answer customers’ requests (response time to request).
• Calls per day SLA 80% collage.
• Call focus on strategic customers.
• Drive sales volumes and value growth.
• Customer contact coverage.
• Employee supervision.

Key Relationships

Internal

• Customer team.
• Operations Team.
• Customer Service Centre team.

External

• Existing and potential retail, franchise and wholesale customers.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Marketing and sales degree or diploma (preferable).
• Valid Code EB drivers’ license.
• 1 to 2 years direct selling experience.