Fresh Jobs at Vox Telecom

• We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The successful candidate will provide technical assistance and support for hardware, software, and network-related issues, ensuring smooth day-to-day operations for end-users.

 What You'll Be Doing:

• Provide first and second-level support for desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot hardware and software issues promptly and effectively.
• Assist with user account management and access permissions.
• Support remote users and resolve connectivity issues.
• Maintain accurate documentation of incidents and resolutions.
• Collaborate with other IT teams to escalate and resolve complex issues. 

Who You Are:

• We are a forward-thinking organization committed to delivering exceptional IT solutions and support. Our mission is to empower businesses through reliable technology and outstanding service.

We pride ourselves on:

• Innovation: Leveraging the latest technologies to stay ahead in a fast-changing digital world.
• Collaboration: Building a culture where teamwork and knowledge sharing drive success.
• Customer Focus: Ensuring every interaction adds value and enhances user experience.
   

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• As an Account Manager, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers.

What You’ll Be Doing:

• Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
• Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
• Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
• Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
• Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
• Collaborating for Success: Work closely with sales, marketing, and customer service teams
• Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction

Who You Are:

• A customer-focused professional with experience in account management or sales.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• 3-5+ years in sales, account management, or business development, preferably in the communications sector.
• Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
• A strong communicator and negotiator with a passion for relationship-building.
• Goal-driven, proactive, and always looking for growth opportunities.