Desktop Support Technician - JHB at Vox Telecom

• We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The successful candidate will provide technical assistance and support for hardware, software, and network-related issues, ensuring smooth day-to-day operations for end-users.

 What You'll Be Doing:

• Provide first and second-level support for desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot hardware and software issues promptly and effectively.
• Assist with user account management and access permissions.
• Support remote users and resolve connectivity issues.
• Maintain accurate documentation of incidents and resolutions.
• Collaborate with other IT teams to escalate and resolve complex issues. 

Who You Are:

• We are a forward-thinking organization committed to delivering exceptional IT solutions and support. Our mission is to empower businesses through reliable technology and outstanding service.

We pride ourselves on:

• Innovation: Leveraging the latest technologies to stay ahead in a fast-changing digital world.
• Collaboration: Building a culture where teamwork and knowledge sharing drive success.
• Customer Focus: Ensuring every interaction adds value and enhances user experience.